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Jurnal Ilmiah Hospitality Management
Published by Institut Pariwisata dan Bisnis Internasional
ISSN : 20875576     EISSN : 25793454     DOI : https://doi.org/10.22334/jihm
Core Subject : Social,
Social Sciences
JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan inovatif yang relevan bagi akademisi dan praktisi di industri pariwisata, termasuk manajemen, rekreasi dan event. Audiensi kami terdiri dari akademisi, mahasiswa pascasarjana, praktisi dan semua yang tertarik pada bidang penelitian pariwisata. Jurnal ini menerima artikel dari para praktisi dan akademisi serta penelitian kualitatif dan kuantitatif. Setiap makalah akan dinilai berdasarkan standar nasional, orisinalitas / inovasi, kontribusi terhadap pengetahuan, relevansinya dengan subjek dan kualitas penyajiannya. Makalah-makalah tersebut akan direview oleh mitra bestari yang kredibel dan dapat dipercaya. Jurnal Ilmiah Hospitality Management diterbitkan dua (2) kali setahun, pada bulan Juni dan Desember
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 260 Documents
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Digital Transformation in the Hospitality Sector: Exploring the Role of Technology in Streamlining Hotel Operations: Transformasi Digital Di Bidang Hospitalitas: Menjelajahi Peran Teknologi Dalam Memperlancar Operasional Hotel Ramadhan, Kemal Zulfikar; Suharto, Bambang
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.281

Abstract

Digital transformation has significantly changed the landscape of the hotel industry. With technological advancements, modern hotels are increasingly adopting digital solutions to enhance their operational efficiency. This study explores the role of digital technology in streamlining hotel operations, focusing on the benefits and challenges associated with it. Through case study analysis from several hotels, we examine the implementation of digital-based hotel management systems, the integration of online booking platforms, and the application of technology in various operational areas. The findings indicate that digital transformation can significantly improve efficiency, optimize guest services, and enhance customer satisfaction. However, challenges such as reliance on technological infrastructure and the need for comprehensive employee training must also be addressed. This study provides valuable insights for readers and hospitality professionals on how to effectively leverage digital technology to improve operational performance, offering a deeper understanding of the benefits and challenges of implementing digital innovations in the context of hotel operations.
Beyond the Pandemic: Decoding Shifts in Hotel Stay Intentions in Indonesia Post-COVID-19: Pasca Pandemi: Menguraikan Perubahan Keinginan Menginap di Hotel di Indonesia Pasca COVID-19 Suzano, Ricky; Jayadi, Handi; Empi, Febi Raharja; Wijaya, Lianna; Wang, Wen
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.282

Abstract

This study explores the factors influencing tourists' decisions to choose hotel accommodations during the COVID-19 pandemic, providing valuable insights into shifting consumer behavior. Employing a quantitative methodology, the research used an online survey targeting tourists in the JABODETABEK region, with 263 responses collected. Data were analyzed using Structural Equation Modeling via SMART PLS 3.0. The findings reveal that Perceived Threat negatively affects the intention to stay at hotels, while both Government Trust and Social Trust positively and significantly influence stay intentions. Interestingly, Customer Individual Response Efficacy and Hotel Response Efficacy do not show a significant effect on stay intentions. Additionally, Perceived Threat does not impact Government Trust, Social Trust, or Hotel Response Efficacy. However, Customer Individual Response Efficacy significantly enhances both Government and Social Trust, as well as Hotel Response Efficacy. The urgency of these findings lies in the critical need for hotels to rebuild consumer trust in the post-pandemic era. Trust in government and social institutions plays a pivotal role in shaping tourists' accommodation choices. This research offers novel insights into the evolving decision-making process of tourists, highlighting the importance of addressing public health concerns and fostering trust. The study contributes to the hospitality industry's strategies for ensuring long-term resilience and success by focusing on consumer trust and response efficacy. This research provides practical recommendations for hoteliers to adapt their approaches and navigate the complexities of a post-COVID-19 tourism landscape.
The Importance of Replacement Reserve Supervision in Maintaining Hotel Business Reputation: Pentingnya Pengawasan Replacement Reserve Dalam Menjaga Reputasi Bisnis Hotel I Putu Arnawa; Tuwi, I Wayan; Pua, I Manuel
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.284

Abstract

The hotel industry is one of the most important sectors in the global economy as well as in Indonesia's economy. In its operations, hotels require regular maintenance and upkeep to continue functioning effectively. One crucial aspect of hotel maintenance is the replacement reserve. A replacement reserve refers to funds allocated for the replacement and repair of outdated or damaged hotel equipment and facilities. This paper aims to explore the importance of utilizing replacement reserves in the hotel industry. The data collection method used in this study is literature review from various reliable sources, such as academic books, journals, and hospitality industry reports. The findings of the research indicate that the effective use of replacement reserves can offer significant benefits to the hotel industry. In conclusion, replacement reserves play an essential role in maintaining the quality, safety, and reputation of hotels. Therefore, hotels need to give adequate attention to the management of replacement reserves and allocate sufficient funds for the maintenance and replacement of aging or damaged equipment and facilities.
Enhancing Employee Retention Through Talent Management Practices: A Semi-Systematic Literature Review: Meningkatkan Retensi Karyawan Melalui Praktik Manajemen Bakat: Tinjauan Literatur Semi-Sistematis Shu, Efin
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.285

Abstract

The high turnover rate in the hospitality industry has long been a significant challenge, with employees in this sector exhibiting high levels of mobility, even on a global scale. In 2023, the hospitality industry experienced the highest turnover rate compared to other sectors, making employee retention a critical managerial concern. This paper aims to address this issue by reviewing the factors that influence employees' intention to remain within the industry. Through an examination of existing literature, the study explores the contributions of talent management practices and employee-oriented Corporate Social Responsibility (CSR) initiatives to improving employee retention. The findings highlight the importance of work-life balance, quality of work-life, and employee-related CSR as key determinants in strengthening retention. The paper introduces the novel perspective that these factors should be viewed as interrelated components of a holistic approach to human resource management best practices. The urgency of addressing employee turnover in the hospitality sector is emphasized, given the industry's vulnerability to external, unpredictable challenges. This research contributes to the field by offering insights into effective human resource strategies that not only retain employees but also foster collaboration and enhance overall organizational performance. The paper provides practical recommendations for human resource managers to anticipate future workforce trends and align their strategies to promote sustainable employee engagement and retention in an increasingly dynamic and competitive industry.
The Impact of Leadership and Work Environment on Employee Performance at Aloft Bali Seminyak Hotel : Pengaruh Kepemimpinan dan Lingkungan Kerja terhadap Kinerja Karyawan Hotel Aloft Bali Seminyak Permatasari, Nindy; Sihombing, Irene Hanna H.; Adinda, Clearesta
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v15i1.286

Abstract

This study examines the impact of leadership style and work environment on employee performance at the Aloft Bali Seminyak Hotel. Employee performance plays a crucial role in the success of any company, particularly in the hospitality industry, where service quality directly affects customer satisfaction and business outcomes. A good leadership style and a positive work environment can significantly enhance employee performance, while poor leadership and work conditions can detract from it. The study utilized a quantitative approach, collecting data from 42 respondents through questionnaires using a 5-point Likert scale to assess 49 statement items. The data were analyzed using multiple linear regression, t-test, f-test, and the coefficient of determination, processed with SPSS version 26 for Windows. The results show that leadership style and work environment together explain 61% of the variance in employee performance, with the remaining 39% influenced by factors not explored in this study. The findings reveal that both leadership and work environment have a significant positive effect on employee performance. Effective leadership, characterized by support, motivation, and clear communication, boosts job satisfaction and productivity. Similarly, a conducive work environment, including appropriate work conditions and teamwork, contributes to enhanced employee engagement and performance. This study highlights the importance of leadership style and a supportive work environment in driving employee performance in the hospitality sector. It suggests that hotel management should prioritize leadership development and create a positive work environment to improve employee outcomes, which in turn can enhance the overall success of the organization.
The Existence of Arab Tourism Village in Gresik: A Historical Study of the Pandemic as a Foundation for Navigating Post-Covid-19 at the Religious Tourism Destination in Arab Tourism Village, Gresik: Eksistensi Kampung Wisata Arab Gresik: Studi Historis Pandemi Sebagai Bekal Menjalani Post Covid-19 Pada Destinasi Wisata Religi di Kampung Wisata Arab Gresik Santoso , Yuniawan Heru; Nuruddin, Nuruddin; Fiatiano, Edwin; Ismail, Muhammad Husein
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the resilience and recovery of the Arab Tourism Village in Gresik, focusing on the impact of the Covid-19 pandemic and the strategies implemented for post-pandemic recovery. The village, renowned for its Arab Kampong in Gapurosukolilo, is home to the graves of the first harbor master and the first regent of Gresik, which have become significant cultural heritage and pilgrimage tourism sites. However, during the pandemic, tourism in the area was severely affected, with a significant decline in visitor numbers and a substantial reduction in the local community's income.  Using a qualitative historical approach, the research analyzes documents and interviews regarding the impact of the pandemic and the subsequent efforts to recover. The findings indicate that the pandemic served as a critical period for reflection and adaptation in the village's tourism sector. Strategies focused on improving health and safety standards, promoting virtual religious tourism experiences, and developing new marketing initiatives. The village embraced the processes of rethink, rebuild, and restart, leading to the implementation of strategic programs aimed at helping the community navigate the post-Covid-19 era effectively.  The urgency of this study lies in understanding how the pandemic can be used as an opportunity to rethink and rebuild sustainable tourism models for cultural and religious destinations. The novelty of the research is its focus on the Arab Tourism Village in Gresik, offering insights into how a historical, culturally rich area can adapt to the challenges of the post-pandemic tourism landscape. This study contributes to the broader discourse on tourism recovery, providing valuable lessons for similar religious and cultural tourism destinations.
Implementation of Legal Protection for Tourists in Rafting Activities at Alam Tirta Outbound Based on the Provisions of Law Number 10 of 2009: Implementasi Perlindungan Hukum Terhadap Wisatawan dalam Aktivitas Arung Jeram di Alam Tirta Outbound Berdasarkan Ketentuan Undang-Undang Nomor 10 Tahun 2009 Arini, Ni Nyoman; Anggara, Gusti Made Dwi Candra; Putri, Ida Ayu Karina
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study analyzes the legal protection for tourists participating in rafting activities at Alam Tirta Outbound, in accordance with the provisions outlined in Law Number 10 of 2009 concerning Tourism. The research uses a normative juridical approach, with data collected through observation, interviews, and documentation, alongside qualitative analysis of relevant regulations. Adventure tourism, particularly rafting, involves inherent risks, making the protection of tourists a significant concern for operators.  The findings reveal that Alam Tirta Outbound complies with the applicable legal provisions by providing insurance protection for tourists, covering risks related to accidents during rafting. Additionally, the site has established clear medical handling procedures, including the availability of First Aid in Accident (P3K) equipment and access to nearby health facilities for swift responses to incidents. The management also enforces strict safety standards, including regular inspections of river conditions and rafting equipment. These measures demonstrate a high level of commitment to protecting tourists' rights and fulfilling legal obligations in managing risky tourism activities.  While the study confirms Alam Tirta Outbound’s compliance with legal requirements, it also highlights that gaps remain in broader enforcement, such as the need for more comprehensive tourist education on risks and rights. The urgency of the study lies in the necessity to ensure consistent enforcement of safety protocols across the industry. This research contributes to tourism law by identifying practical challenges in applying legal protections in adventure tourism, offering recommendations to enhance legal frameworks and improve safety standards for tourists.
Rebranding Kampoeng Lama Tourism Village Through Community Empowerment to Achieve Sustainable Tourism: Rebranding Desa Wisata Kampoeng Lama Melalui Pemberdayaan Masyarakat Untuk Mewujudkan Pariwisata Berkelanjutan Ramadhan, Ikhlas; Risandy, Muhammad Eman; Nasution, Dayan Hakam Baihaqi; Tanjung, Alra Dayndivie; Lubis, Muhammad Rizki
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v15i1.289

Abstract

Kampoeng Lama Village in Pantai Labu District, Deli Serdang Regency, has faced a decline in its image and tourism sustainability following a fire incident at the Paloh Naga Agrotourism site. This incident has negatively impacted the village's attractiveness and overall tourism potential. This study investigates the rebranding of Kampoeng Lama as a sustainable tourism destination through community empowerment. Employing a qualitative descriptive method with a field study approach, data were collected through interviews with key stakeholders, including the heads of the village-owned enterprise (BUMDes) and the tourism community empowerment group (Pokdarwis), along with observations and documentation. The findings reveal critical challenges, such as insufficient promotion, a weakened agrotourism image, and inadequate tourism facilities. To address these issues, a rebranding strategy centered on community empowerment is proposed. Key initiatives include engaging the younger generation in programs like the "Child of Seven Charm" (ASAP) and ecobrick activities to promote environmental awareness, improving tourism infrastructure, creating an integrated tourism map, and optimizing digital platforms such as social media and the Paloh Naga Agrotourism website. These efforts not only restore the village’s image but also increase its visibility and tourist appeal. The urgency of this research lies in the need to revitalize Kampoeng Lama’s tourism potential and address the socio-economic challenges following the decline in its image. The novelty of this study is its focus on a community-driven rebranding approach that integrates environmental awareness and modern marketing strategies. This research contributes a replicable model for restoring and sustaining tourism in rural destinations, ensuring economic growth, environmental preservation, and cultural resilience.
Understanding History Through Tourism: The Benefits of Millennial Visitors to the Trowulan Site in Mojokerto Regency, Indonesia: Memahami Sejarah Lewat Pariwisata: Manfaat Kunjungan Wisatawan Millenial ke Situs Trowulan di Kabupaten Mojokerto Indonesia Kinasih, Sri Endah; Nuruddi, Nuruddin; Firdaus, Aji Akbar; Aly, M. Nilzam; Ginting, Ina Veronica; Putri, Rahmah Fadiyah
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v15i1.290

Abstract

The declining understanding and interest in historical studies among the millennial generation is a growing concern. Tourism has the potential to serve as a medium for enhancing historical comprehension, with the Trowulan site—an archaeological relic of the Majapahit Kingdom in Mojokerto Regency, East Java—offering a prime example. This study aims to analyze the activities and benefits of tourism based on historical heritage sites like Trowulan. A qualitative research method was employed, using a historical and descriptive-interpretative approach. Data were collected through literature reviews, field observations, and interviews conducted on-site. The findings indicate four key benefits millennial visitors gain from tourism activities at Trowulan: discovering physical evidence of the Majapahit Kingdom; increasing knowledge of Majapahit history through storytelling at the site; gaining new insights into Indonesia’s tangible and intangible cultural heritage; and fostering a deeper appreciation of the unique architectural achievements of Indonesia’s ancestors. The urgency of this study lies in addressing the declining interest among younger generations in cultural and historical education, which threatens the preservation of Indonesia's rich heritage. The novelty of this research is its focus on millennial visitors and its exploration of innovative strategies, such as integrating storytelling and interactive activities, to engage this demographic. This study contributes to the academic literature on heritage tourism by providing insights into the role of historical sites in promoting cultural and educational values. Practically, it offers actionable recommendations for tourism stakeholders to develop creative programs that ensure the sustainability and relevance of cultural heritage sites like Trowulan for future generations.
Tourism Experience Effect on Revisit Intention: Trust and Satisfaction in Kintamani: Pengaruh Pengalaman Wisata Terhadap Niat Berkunjung Ulang: Kepercayaan dan Kepuasan Kintamani Saber, Alexander Barro; Muna, Nilna
Jurnal Ilmiah Hospitality Management Vol. 15 No. 1 (2024): December 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v15i1.291

Abstract

This study analyzes the influence of tourism experience on revisit intention, with satisfaction and trust as mediating variables, at the Kintamani tourist destination in Bali. Using questionnaires distributed to 133 tourists who had visited Kintamani and analyzed through Structural Equation Modeling-Partial Least Squares (SEM-PLS), the research reveals that tourism experience has significant positive effects on revisit intention, satisfaction, and trust. Satisfaction and trust also positively and significantly influence revisit intention, mediating the relationship between tourism experience and revisit intention. Among various aspects of tourism experience, authenticity, hospitality, and service quality are identified as key drivers in building trust and satisfaction. The novelty of this research lies in its exploration of the dual mediating roles of trust and satisfaction, which are often overlooked in previous studies on revisit behavior. It also emphasizes the unique cultural and environmental attributes of Kintamani, offering specific insights for managing similar tourism destinations. The study highlights the urgency of enhancing visitor retention to support Kintamani's economic and cultural sustainability, especially in the face of global tourism challenges. It contributes to the literature by providing an integrated framework for understanding how tourism experiences shape revisit intention through trust and satisfaction. Practically, the research suggests maintaining Kintamani’s natural beauty, improving service quality, providing staff training, and focusing on visitor satisfaction to enhance trust and long-term loyalty. These findings serve as strategic guidelines for sustainable tourism development in Kintamani and similar destinations worldwide.

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