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Journal of Management and Administration Provision
Published by Pusat Studi Pembangunan dan Pemberdayaan
ISSN : 27761282     EISSN : 27761290     DOI : https://doi.org/10.55885/jmap
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Journal of Management and Administration Provision (E-ISSN: 2776-1290, P-ISSN: 2776-1282) is an open access and peer reviewed journal includes all the areas of research activities such as Public Administration, Public Services, Management Studies, Human Resource Management, Economic, Trade, Business Administration, Hospitality Management, Facilities Planning and Management.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 152 Documents
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Relationship Marketing and Customer Retention at Event Organizer Palembang Wati, Indah; Karo, Pelliyezer Karo; Azizah, Syahna Nur; Morena, Mochammad Rian Ahdian
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.401

Abstract

This study aims to identify the effect of relationship marketing on customer retention, with the locus being CV MS. The study used a quantitative method with multiple linear regression analysis. The sampling technique used the proportionate stratified random sampling method. Primary data collected through questionnaires to 91 samples. Relationship marketing variables were examined through four dimensions: trust, commitment, communication, and complaint handling. The study results showed that all four relationship marketing variables together influenced customer retention by 52.5 percent. If examined partially, the trust variable is the only variable that significantly influences customer retention. A strong correlation between the trust variable and customer retention also supports this. Thus, the success of building trust in CV MS with government clients is the main factor in fostering long-term relationships with consumers.
Analysis of the Implementation of Public Service Standards at the District Level Sholichah, Anis; Muin, Sri Adrianti; Mujahid, Mujahid
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.321

Abstract

Service Standards are benchmarks used as guidelines for service delivery and as references for assessing service quality, representing the obligation and commitment of service providers to the community in delivering quality, fast, easy, affordable, and measurable services. This study aims to determine and analyze the implementation of public service standards in Penajam Sub-District, Penajam Paser Utara District. The research adopts a qualitative descriptive approach method. Data in this study consist of primary and secondary data, which were analyzed qualitatively, leading to drawn conclusions. Primary data were obtained through in-depth interviews with informants at the Penajam Sub-District Office, including the Sub-District Head, General Affairs Subsection Head, Section Heads, Sub-District Employees/Staff, and service users from the community. The findings of the research are as follows: 1) The overall implementation of public service standards in Penajam Sub-District is reasonably good and sufficiently satisfying to the community. However, there is still a need for improvement and enhancement in the quality of public service implementation; 2) The preparation, establishment, and implementation of Service Standards in Penajam Sub-District have adhered to the principles outlined in Regulation of the Minister of Administrative Reform and Bureaucratic Reform Number 15 of 2014, including simplicity, accountability, sustainability, and fairness. However, they have not yet fully incorporated participatory and transparent elements; 3) There are several types of services with detailed per-component service standards that have not been established in the Decree of the Penajam Sub-District Head, Penajam Paser Utara District Number: 060/129/Kec.PNJ-Umum/XI/2023 regarding the Establishment of Service Standards in Penajam Sub-District; 4) Subsequent socialization efforts related to the established Penajam Sub-District Service Standards have not been conducted, thus affecting the understanding of service officers regarding public service implementation; 5) Publication efforts concerning Penajam Sub-District Service Standards have not been undertaken through electronic or non-electronic media.
Social Media Marketing Strategy to Promote Sustainable Tourism in Bantaeng Shallot Farms Yulianti, Nadya; Achmadi, Nila Sartika; Ananda, Fajar Tri; Wangania, Caroline Nathania Priscilla; Agustina, Alya; Nurfadillah, Nurfadillah
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.367

Abstract

This study aims to develop a comprehensive strategy for managing shallot farms in Desa Bonto Lojong as a sustainable tourism destination. The shallot farms have faced significant challenges due to the negative impact of viral content on social media, resulting in substantial losses for the farmers. To mitigate these effects, the farm owners have implemented measures such as installing fences to control visitor access. However, these temporary solutions do not address the underlying issues of sustainable tourism development. Using a qualitative research design with observation and Focus Group Discussion (FGD) methods, this study focuses on the social media marketing strategy, utilizing the 4Ps of marketing product, place, price, and promotion to promote the shallot farm as a sustainable tourism destination. The research aims to identify the potential of shallot farms as a tourist attraction while ensuring that the development is sustainable and beneficial for both the local community and the environment. The findings will provide insights into transforming shallot farms into sustainable tourism destinations, enhancing their economic viability while preserving ecological and social integrity. This study contributes to the body of knowledge on sustainable tourism development by highlighting community-based initiatives and the role of social media in promoting local agricultural products. The outcomes will be beneficial for policymakers, local stakeholders, and farmers, providing practical strategies to manage and promote their agricultural products sustainably.
The Effect of Work Motivation and Quality of Work Life on the Performance of Employees of the Regional House of Representatives Secretariat in Penajam Paser Utara Regency Hapdayani, Hapdayani; Hamid, Muliyadi; Suyuthi, Nurmadhani Fitri
Journal of Management and Administration Provision Vol. 3 No. 3 (2023): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v3i3.394

Abstract

This study aims to analyze the influence of work motivation and Quality of Work Life (QWL) on employee performance at the Secretariat of DPRD in Penajam Paser Utara Regency. The specific objectives of this research are: 1) to determine and analyze the effect of work motivation on employee performance, 2) to determine and analyze the effect of QWL on employee performance, and 3) to determine and analyze the simultaneous effect of work motivation and QWL on employee performance. The research was conducted at the Secretariat of DPRD in Penajam Paser Utara Regency, East Kalimantan, over a period of approximately 3 months from the submission of the research proposal. The total number of respondents involved in this study was 104 employees, who were selected as the sample. The data analysis method used is multiple linear regression analysis to test the effects of independent variables (work motivation and QWL) on the dependent variable (employee performance). Regression coefficient statistical tests are used to determine the significance of the effects of independent variables on the dependent variable. The results of the study indicate that: 1) Work motivation has a positive and significant effect on employee performance at the Secretariat of DPRD in Penajam Paser Utara Regency. This finding is consistent with the majority of previous studies, which show that work motivation plays a crucial role in enhancing productivity and service quality. 2) Quality of Work Life (QWL) also has a positive and significant effect on employee performance, where a comfortable and supportive work environment contributes to job satisfaction, reduces stress, and increases employee productivity. 3) Simultaneously, both work motivation and QWL have a significant effect on employee performance, with these two variables explaining a substantial portion of the variation in employee performance. These findings emphasize that both work motivation and QWL are essential in creating a supportive work environment that motivates employees to achieve optimal results.
Street Vendor Regulation Enforcement in Keputran Market Surabaya by Satpol PP Pratama, Edo Pandu; Tukiman, Tukiman
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.397

Abstract

Street Vendors (PKL) play a significant role in Indonesia's informal economy, although their presence often conflicts with the government regarding the use of public spaces. In cities like Surabaya, the government seeks to regulate PKL activities through local regulations enforced by the Municipal Police (Satpol PP), aiming to create a more orderly and cleaner urban environment. However, these efforts often face resistance from PKL, who feel their livelihoods are being threatened. This study aims to examine and describe the implementation of the policy for controlling street vendors by the Satpol PP of Tegalsari District in the Keputran Market area of Surabaya. The research employs a qualitative descriptive approach, with data collection techniques including observation, interviews, and documentation. Data analysis is conducted using an interactive analysis technique involving data collection, data reduction, data presentation, and conclusion drawing. The results show that communication, resources, and bureaucratic structure indicators support the policy implementation, but the disposition indicator is not yet optimal due to the lack of full support from the implementers, thus requiring improvements to enhance policy effectiveness.
The Role of Digital Technology in Social Interaction of Manembo-Nembo Village Community, Matuari District, Bitung City Kawung, Evelin; Tulung, Lingkan E.
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.398

Abstract

The purpose of this study is to determine the role of digital technology in social interaction in the Manembo-Nembo Village, Matuari District, Bitung City using the technological determinism theory approach, believing that technology has a major influence on various aspects of human interaction, especially social and cultural life, as stated by Marshall McLuhan. Using qualitative methods based on observation and interviews by collecting data from purposive sampling, namely determining competent informants, namely 2 community informants, 2 government informants. The results of the study found that the role of digital technology in social interaction has changed according to current circumstances, such as digitalization, such as in families it is easier and faster to interact via digital media with relatives who are in different places, the quality of relationships is maintained by having direct meetings in family groups (arisan), then digital interaction with the community; the creation of virtual togetherness such as people celebrating happy moments virtually by sharing photos, videos, and stories, and sharing information about sad events experienced and becoming a means of digital marketing that can increase family economic income. Digital interaction with the government; in today's public services digitally, especially in the field of population data management (KTP, Family Card, Certificate management) has been done through applications and can be done anywhere, but if there are people who need help, the local government is ready to serve, in accordance with the policy of the Bitung city government to make the Kelurahan Hebat program (digitalization).
Parental Communication Patterns Towards Children with Special Needs During Puberty in Malalayang District, Manado City Harilama, Stefi Helistina
Journal of Management and Administration Provision Vol. 4 No. 2 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i2.399

Abstract

Children are a gift that must be guarded, cared for and educated. Children who are born in a healthy or normal condition are the pride of parents. However, in reality there are still parents who have children who experience obstacles, disorders and delays in mental and physical growth called Children with Special Needs. The challenge is when children start to enter puberty, children will enter adolescence at this age, of course it will affect their physical and mental, for example, girls are marked by menstruation or menstruation. Conditions like this affect not only children but also parents. Because automatically parents must go directly to help. Unlike boys, physical changes do not have a big impact. Based on the characteristics of psychological growth, ABK is actually almost the same as normal children, for example, emotionally, the instinct to sympathize with others or the opposite sex is there. It's just that self-control is limited. For that, children with special needs in adolescence must continue to receive supervision from parents who must be more intensive in accompanying and even controlling children's actions. Based on the above phenomenon, the researcher is interested in conducting further research and this study is entitled Interpersonal Communication Patterns of Parents and Children with Special Needs During Puberty in Malalayang District. The aim is to find out how the communication patterns of parents who have children with special needs with the type of intellectual disability. Using the theory of Interpersonal Communication from Joseph Devito using qualitative methods and purposive sampling techniques where the informants needed in this study are parents who have adolescent children with special needs in Malalayang District, Manado City.
The Role of Social Media for the Elderly in Lembean Village, Kauditan District, North Minahasa Regency Tangkudung, Joanne P. M.; Tulung, Lingkan E.
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.400

Abstract

This study aims to determine the role of social media for the elderly in Lembean Village, Kauditan District. Based on the definition of WHO (World Health Organization), the elderly are people who are in the age range of over 60 years. The use of social media can provide the elderly with social activities and communication to live a happy and joyful old age, the theory of social activity Successful aging depends on how an elderly person feels satisfaction in doing activities and maintaining those activities. Spradley's qualitative research method; study of individuals/groups with the aim of describing cultural characteristics more deeply systematically in their own space and time. the number of informants is 4 people, namely 2 elderly women and 2 elderly men using purposive sampling techniques, in-depth interview data collection techniques, analyzed and described. The results of the study obtained the role of social media for the elderly in Lembean Village, namely; a means of social activity through whats app groups with family, elderly community groups, religious groups; a means of entertainment activities by exposing daily activities both at home and outside the home; a means of information sources of joy or sorrow and events in the outside world through Facebook, a means of economic activity exposing sales for elderly people who are still productive. Social media becomes a means of digital activity for the elderly to fill their time at home, a source of information and a means of immortalizing activities with photos.
Implementation of Village Fund Policy in Puse, South Dampal District, Tolitoli Regency Kurnia, Intam; Rachmad, Rachmad; Farista, Gita; Akbar, Akbar
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.403

Abstract

This research was conducted in Puse Village, South Dampal District, Tolitoli Regency, with the aim of determining the implementation of village fund policies in Puse Village, South Dampal District, Tolitoli Regency. This research uses qualitative descriptive research using Edward III's policy theory with four aspects, namely communication, resources, disposition, and bureaucratic structure. In this study, the author used a purposive technique, namely by selecting people who are considered to understand the problem being studied. Based on the results of the study, it shows that the implementation of village fund policies in Puse Village is good but needs to be improved, where three of the four aspects of the policy that have been implemented are Disposition, resources, and bureaucratic structure, while the Communication aspect has not been implemented properly where the process of socializing village fund policies carried out by Puse village officials only involves a small part of the community, so that many people still do not understand the direction and objectives of village fund policies, as well as the lack of information on the use of village funds through bulletin boards or other media.
The Influence of Salary and Allowances on Employee Productivity at GraPARI Telkomsel Manokwari Regency Pakadang, Damayanti Veronika; Karubaba, Kaleb Yohan; Balia, Nikolina
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.404

Abstract

This study aims to analyze the influence of salary and allowances on employee productivity at GraPARI Telkomsel in Manokwari Regency. The research method used is a quantitative approach with multiple linear regression techniques. Data were obtained through questionnaires distributed to 45 employees and analyzed using validity tests, reliability tests, and classical assumption tests before conducting multiple linear regression analysis. The results show that salary and allowances have a significant simultaneous and partial effect on employee productivity. Salary has a regression coefficient of 0.541 with a significance value of 0.007, while allowances have a regression coefficient of 0.489 with a significance value of 0.011. Both variables together increase employee productivity, with the F-test showing a significance value of 0.000. The implication of this study is the importance of company policies in providing competitive salaries and adequate allowances to enhance employee productivity.

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