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Ahmad Andry B
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Toplama
Published by PT Altin Riset Publishing
ISSN : -     EISSN : 30252652     DOI : https://doi.org/10.61397/tla.v1i
Core Subject : Humanities, Education, Social,
Humanities Environmental Science Languange, Linguistic, Communication & Media Social Sciences
Journal Toplama: Communication and Community Engagement" is a scientific journal published under the auspices of PT Altin Riset Publishing. This journal has an E-ISSN: 3025-2652 and is published periodically in September, January, and May. The journal publishes articles in two languages, namely Indonesian and English, with a focus on the fields of communication, social sciences, and community engagement. The main objective of this journal is to provide a platform for researchers, practitioners, and academics to share knowledge and research findings related to topics relevant to communication and community engagement, using quantitative, qualitative, and participatory action research (PAR), ABCD, and other methods.
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 83 Documents
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UNDERSTANDING RISK PERCEPTION AND RISK TOLERANCE AMONG VACCINE REFUSERS IN BANDUNG: A CASE STUDY OF RISK COMMUNICATION DURING THE COVID-19 PANDEMIC Adiputra, Andika Vinianto; Sjuchro, Dian Wardiana; Suminar, Jenny Ratna; Kheokao, Jantima
TOPLAMA Vol. 2 No. 2 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i2.308

Abstract

Public rejection and hesitation towards vaccination continue to increase. Based on data from the West Java Provincial Health Office, various obstacles hinder vaccination coverage in the region. This study aims to identify and analyze the factors that influence people's risk perception and risk tolerance in making decisions related to vaccination during the COVID-19 pandemic, especially in Bandung City, the largest city in West Java. This research uses a qualitative method with a constructivist paradigm and a case study approach. The research subjects consisted of 12 Bandung residents who refused or hesitated to vaccinate and were selected through a purposive sampling technique. Primary data was obtained through in-depth interviews, while secondary data was collected from documentation studies, literature, and other supporting sources. The results showed that risk perception towards vaccination is influenced by several aspects, such as underestimating the danger of the virus and distrusting the government, lack of understanding about the virus and vaccines, belief in the haram status of vaccines and conspiracy theories, personal experiences related to negative impacts on loved ones or livelihoods, and concerns about side effects and vaccine effectiveness. Meanwhile, risk tolerance is influenced by subjective and socioeconomic aspects. These factors play a major role in the lack of changes in health behavior in the future, especially in decisions related to vaccination.
THE EFFECTIVENESS OF STRUCTURAL DA'WAH FRIDAY WORSHIP IN GOWA REGENCY IN IMPROVING THE QUALITY OF COMMUNITY PIETY Suhardi, Suhardi
TOPLAMA Vol. 2 No. 2 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i2.309

Abstract

Structural da'wah is da'wah carried out by the government, to improve the quality of faith of employees and the community, and to create professional and conducive jobs. High faith can encourage employees and the community to increase their piety to Allah. In this study, the role of structural da'wah in improving the quality of community worship in the Gowa district will be revealed. The type of research is qualitative research using the da'wah science approach. The sources of data for this research are scholars, umara, employees, and the community. The data collection methods used are observation, interviews, and documentation. The results of this study show that:  the da'wah program of Friday worship in Gowa district is effective in improving the spiritual quality of the community. In the field of faith, mad'u is to stay away from superstition, bid'ah, and superstition. In the field of worship, namely the spirit of mad'u in prospering mosques and mushallahs, both congregational obligatory prayers and sunnah prayers, the more active in dhikr, and actively reading the Qur'an.
ANALYSIS OF PATIENT SATISFACTION LEVELS WITH INPATIENT INSTALLATION SERVICES AT SOEDARSONO DARMOSOEWITO HOSPITAL, BATAM CITY (PERIOD JULY – OCTOBER 2024) Palapessy, Victor E.D; Susanti, Rini
TOPLAMA Vol. 2 No. 2 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i2.338

Abstract

This study aims to analyze patient satisfaction levels with inpatient services at Soedarsono Darmosoewito Hospital in Batam City from July to October 2024. The method used is a survey with a descriptive approach to describe the phenomenon of patient satisfaction. The sample of this study consists of 50 patients who were hospitalized, with the sampling technique of accidental sampling. Data collection was conducted through observation and interviews, as well as questionnaires measuring five service dimensions: tangible, reliability, responsiveness, assurance, and empathy. The results show that overall, patient satisfaction with inpatient services at Soedarsono Darmosoewito Hospital is positive. The dimensions of physical evidence, reliability, and empathy received good scores, with particular attention to cleanliness, comfort, and staff attitudes. However, several aspects need improvement, especially in communication and waiting times. This study provides recommendations for service improvements to enhance patient satisfaction.
THE INFLUENCE OF LECTURER COMMUNICATION STYLE ON STUDENT UNDERSTANDING IN ONLINE LEARNING Mahfud, Moh.; Zainullah, Zainullah
TOPLAMA Vol. 1 No. 3 (2024): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v1i3.352

Abstract

This study aims to analyze the effect of lecturers' communication style on students' understanding in online learning, with a focus on verbal and non-verbal communication styles, the use of technology, and collaborative and adaptive approaches. The research method used is a quantitative approach with an explanatory research design. Data were collected through an online questionnaire completed by 200 students from various universities in Indonesia. Data analysis was performed using Structural Equation Modeling (SEM) and multiple linear regression to examine the relationship between lecturer communication style variables and student understanding. The results showed that verbal communication style had the most dominant influence on student understanding, with a contribution of 35%. Non-verbal communication style and the use of technology each contributed 20% and 25%, while collaborative and adaptive communication styles contributed 18% and 22%. These findings confirm that a combination of clear delivery of material, effective use of technology, and a collaborative and adaptive approach can significantly improve student understanding. However, this study also identifies challenges such as the limitations of online platforms in displaying non-verbal communication and the digital divide among students.
DESIGN OF A 1 KG GOLD SMELTING FURNACE USING PERTALITE FUEL Darmawan, Darmawan; Mujiarto, Mujiarto; Wagiman, Acep
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.351

Abstract

The objective of this study is to design and test a small-scale gold melting furnace with a capacity of 1 kg that is capable of producing high enough temperatures to melt gold efficiently. The gold smelting process requires a significant amount of energy, making the selection of the appropriate furnace type and accurate temperature control crucial for optimizing energy efficiency and smelting results. This study involves the design of an induction heating-based smelting furnace, chosen for its efficiency in rapid and uniform heating. The melting process was carried out by heating the gold ore until it reached the melting point of gold at approximately 1064°C, while measuring the energy required during the process. The results of the study indicate that the total energy required to melt 1 kg of gold is approximately 197,531 joules.
GOVERNMENT PUBLIC RELATIONS STRATEGY TO IMPROVE WEST BANDUNG PERCEPTION USING 4C CONCEPT Ramadhanty, Dini Siti; Rachman, Reza Saeful; Evert, Daniel Paulus; Mulyono, Tanto Trisno; Annash, Puan Arsi
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.368

Abstract

This study aims to determine the impact of Instagram social media management on improving the reputation of the West Bandung Regency Government. This study uses a qualitative descriptive method with data collection techniques through observation, interviews, and documentation. Data analysis was conducted using the Miles and Huberman analysis model, which includes data reduction, data presentation, and conclusion drawing. The results of the study indicate that the management of the Instagram account @prokompim_kbb is aimed at building and enhancing the positive image of the West Bandung Regency Government. The strategies employed are based on Chris Heuer's 4C theory, namely: Context, Communications, Collaborations, and Connections. First, context plays a crucial role in message formation, specifically how narratives and captions are crafted using appropriate and effective language to align with the information being conveyed. Second, communications emphasize the importance of internal communication before content is published to ensure the content and purpose of the message are consistent. Third, collaborations are carried out through cooperation between the @prokompim_kbb admin and all regional and village government agencies in producing relevant content. Fourth, connections are established by forming WhatsApp groups and conducting technical guidance sessions with social media administrators at the regional and village levels to strengthen communication networks and social media management capabilities. Overall, social media management based on the 4C concept has proven effective in supporting efforts to enhance the reputation of local governments through digital platforms.
THE INFLUENCE OF PSYCHOLOGICAL AND SOCIAL FACTORS ON PATIENTS' DECISIONS TO VISIT WITH BRAND IMAGE AS AN INTERVENING VARIABLE IN OUTPATIENT PATIENTS AT HERMINA HOSPITAL DEPOK Putri, Shindy Kurnia; Ruswanti, Endang; Johannes, Johannes
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.372

Abstract

This study is based on the results of initial observations that indicate a downward trend in the number of non-JKN outpatients. In January 2024, the achievement was only 415 of the target of 596 visits (69.6%), and the achievement was again not following the target in September, with 92.8%. The purpose of this study was to examine the effect of psychological factors and social factors on patient decisions to visit with brand image as an intervening variable in outpatients at Hermina Hospital, Depok. This type of research is quantitative with a causal design. The population is outpatients at Hermina Hospital, Depok. The results of the distribution through questionnaires obtained 130 respondents, according to the minimum sample size. The analysis technique used the three-box method analysis and SEM-PLS. The results of the study showed that psychological factors, social factors, and brand image simultaneously had a significant effect on patients' visit decisions, with a contribution of 67.8%. Both psychological and social factors influenced brand image and patients' visit decisions. Brand image also affected patients' visit decisions. Among the three variables, brand image was the most dominant in increasing patients' visit decisions.
THE EFFECT OF MANAGEMENT COMMITMENT AND TEAM ORIENTATION ON COMPLIANCE IN FILLING ELECTRONIC MEDICAL RECORDS WITH COMPETENCE AS AN INTERVENING VARIABLE IN THE INPATIENT INSTALLATION OF HERMINA HOSPITAL DEPOK Rahman, Muhammad Arif; Anindita, Rina; Tahjoo, Anastina
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.373

Abstract

This study aims to test the influence of management commitment and team orientation on compliance in filling electronic medical records with competence as an intervening variable in the implementation of Hermina Hospital, Depok. This research method is quantitative with a cross-sectional study design. The population is doctors at Hermina Hospital Depok who work in the inpatient department totals 133 people. The results of the sample calculation obtained 100 respondents. The data collection technique used a questionnaire, and the analysis method used SEM-PLS. The results of the study showed that management commitment, team orientation, and doctor competence had a simultaneous effect on compliance in filling electronic medical records at Hermina Hospital, Depok. Management commitment and team orientation had a significant effect on doctor competence, which in turn also had a direct effect on compliance in filling out medical records. In addition, doctor competence mediated the relationship between management commitment and team orientation on compliance. Improving doctor competence is the main key to ensuring compliance. The conclusion of this study confirms that to improve compliance in filling electronic medical records at Hermina Hospital, Depok, attention is needed to management commitment and team orientation. Improving doctor competence is the main key in ensuring compliance, with competence functioning as a mediator between management commitment and team orientation towards compliance.
THE INFLUENCE OF RELATIONAL MARKETING AND EXPERIENTIAL MARKETING ON PATIENT LOYALTY WITH PSYCHOLOGICAL FACTORS AS A MODERATION VARIABLE IN OUTPATIENTS OF BHAKTI KARTINI HOSPITAL BEKASI Alawiyah, Tuti; Ramadhan, Yanuar
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.378

Abstract

Patient loyalty is a major challenge for hospitals, including Bhakti Kartini Hospital Bekasi, which face intense competition in the health industry. This problem arises because there will be a decrease in the number of old and new patients in 2023. This is due to the lack of strong relationships between hospitals and patients, as well as inadequate patient experience. This research aims to analyze the influence of relationship marketing and experiential marketing on patient loyalty, with psychological factors as moderating variables. The research method used is quantitative with a cross-sectional study design. Data was collected from 170 outpatient respondents through a questionnaire consisting of questions related to relationship marketing, experiential marketing, psychological factors and patient loyalty. Data analysis was carried out using SEM-PLS. The research results show that relationship marketing, experiential marketing and psychological factors have a significant influence on patient loyalty both simultaneously and partially. In addition, psychological factors are proven to moderate the relationship between these two variables, thereby increasing the impact of relationship marketing and experiential marketing on patient loyalty. The implications of these findings demonstrate the importance for hospitals to develop communication systems and marketing strategies that focus on long-term relationships with patients and creating positive experiences. In this way, Bhakti Kartini Hospital can increase patient loyalty and strengthen its position in the health industry.
EVALUATION OF THE SUCCESS OF IMPLEMENTATION OF ELECTRONIC MEDICAL RECORDS AT RSUP Dr. SITANALA WITH USER SATISFACTION AS AN INTERVENING VARIABLE Susilowati, Wahyu; Jusat, Idrus
TOPLAMA Vol. 2 No. 3 (2025): TOPLAMA
Publisher : PT Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/tla.v2i3.379

Abstract

This study aims to assess the success of EMR implementation based on user satisfaction and net benefits, as well as to determine the supporting and inhibiting factors in EMR implementation. This study uses a quantitative method with cross cross-sectional design. The research sample used purposive sampling with a total of 84 respondents (nurses who have worked for at least 3 years).  The independent variables in this study are system quality, information quality, service quality, and user perception. The dependent variable is the net benefits, and the intervening variable is user satisfaction. Data analysis using SEM PLS. The results show that user satisfaction does not mediate the influence between system quality variables, information quality, service quality, and user perception of net benefits. System quality and information quality affect user satisfaction and net benefits. Service quality affects user satisfaction but does not affect net benefits.  User perception does not affect user satisfaction and net benefits. User satisfaction affects net benefits. The most influential independent variable is information quality.

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