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Jurnal Social Society
Published by Pustaka Digital Indonesia
ISSN : -     EISSN : 28088506     DOI : https://doi.org/10.54065/28088506
Core Subject : Humanities, Social,
Humanities Social Sciences
Journal Social Society merupakan karya ilmiah yang diterbitkan oleh Pustaka Digital Indonesia. Journal Social Society menyebarluaskan hasil-hasil penelitian yang ditulis berdasarkan hasil kajian dan kajian literatur di bidang Manajemen & Administrasi Publik. Journal Social Society menerbitkan edisinya dua kali setahun yaitu pada bulan juni dan desember. Fokus Kajian & ruang lingkup, Seperti (1) Tansformasi Digital Layanan & Administrasi Publik, (2) Kebijakan Perlindungan Sosial Masyarakat, (3) Kebijakan, Organisasi, dan Manajemen Layanan, (4) Manajemen dan Perlindungan Karyawan, dll
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 322 Documents
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Pengaruh Toxic Workplace Environment, Beban Kerja, dan Work-Life Balance terhadap Turnover intention pada Sales Promotion Girl (SPG) Toserba Putra Rahayu Karanganyar Elysa Cristiana Saputri; Riska Fii Ahsani
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1451

Abstract

Urgensi penelitian ini didasarkan pada masih adanya inkonsistensi temuan empiris mengenai pengaruh toxic workplace environment, beban kerja, dan work-life balance terhadap turnover intention, serta terbatasnya bukti empiris pada sektor ritel lokal, sehingga diperlukan penelitian untuk memperkuat validitas teoritis dan memperluas generalisasi temuan. Penelitian ini bertujuan untuk menganalisis pengaruh toxic workplace environment, beban kerja, dan work-life balance terhadap niat berhenti kerja (turnover intention) pada sales promotion girl (SPG) di Toserba Putra Rahayu Karanganyar. Penelitian ini menggunakan data kuantitatif yang diperoleh dari tanggapan responden yang diukur dengan skala Likert. Sumber data dalam penelitian ini adalah data primer yang dikumpulkan melalui kuesioner. Populasi dalam penelitian ini terdiri dari 89 pegawai yang bekerja di Toserba Putra Rahayu Karanganyar, dengan sampel yang dipilih sebanyak 36 pegawai SPG. Metode analisis data yang digunakan meliputi analisis deskriptif, uji instrumen penelitian, uji asumsi klasik, uji t, uji F, dan uji koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa toxic workplace environment (X1) tidak berpengaruh signifikan terhadap niat berhenti kerja (turnover intention) pada sales promotion girl (SPG) di Toserba Putra Rahayu Karanganyar. Beban kerja (X2) berpengaruh signifikan terhadap niat berhenti kerja (turnover intention). Work-life balance (X3) juga berpengaruh signifikan terhadap turnover intention. Hasil uji F menunjukkan tingkat signifikansi 0,000 yang mengindikasikan bahwa model layak digunakan untuk memprediksi pengaruh toxic workplace environment, beban kerja, dan work-life balance terhadap turnover intention. Koefisien determinasi (R²) sebesar 0,815 yang berarti bahwa 81,5% variasi turnover intention dapat dijelaskan oleh variabel independen.
Efektivitas Implementasi Kebijakan Program Bantuan Pangan Non Tunai (BPNT) dalam Upaya Pengurangan Kemiskinan Amelya Putri Christanty; Randita Ainun Guntari; Indah Prabawati; Wilda Sumarsyah
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1480

Abstract

Urgensi penelitian ini terletak pada pentingnya mengevaluasi efektivitas implementasi Program Bantuan Pangan Non Tunai (BPNT) dalam menurunkan tingkat kemiskinan agar kebijakan bantuan sosial dapat tepat sasaran, berkelanjutan, dan benar-benar meningkatkan kesejahteraan masyarakat miskin. Program Bantuan Pangan Non-Tunai (BPNT) adalah kebijakan pemerintah yang bertujuan untuk meringankan biaya hidup masyarakat berpenghasilan rendah melalui pemberian bantuan pangan secara terarah dan berkelanjutan. Program ini berfungsi sebagai bentuk perlindungan sosial untuk meningkatkan ketahanan pangan dan kesejahteraan keluarga penerima manfaat. Studi ini bertujuan untuk menganalisis efektivitas implementasi BPNT dalam mengurangi kemiskinan di Kecamatan Ngoro. Selain itu, program ini juga relevan dengan pencapaian Tujuan Pembangunan Berkelanjutan (Sustainable Development Goals/SDGs), khususnya tujuan ke-1 (No Poverty) yang berfokus pada pengurangan kemiskinan dalam segala bentuk. Studi ini menggunakan pendekatan kualitatif deskriptif dengan memanfaatkan data sekunder yang diperoleh melalui tinjauan pustaka dan analisis dokumen, seperti laporan pelaksanaan program, peraturan terkait BPNT, dan statistik kemiskinan dari lembaga resmi terkait. Selain itu, studi ini dilengkapi dengan wawancara dengan Keluarga Penerima Manfaat (KPM) untuk mengeksplorasi pengalaman, dan persepsi mereka mengenai implementasi program BPNT.
Kinerja Keuangan Pemerintah Daerah Surabaya melalui Indikator Anggaran Pendapatan dan Belanja Daerah Clara Rossa Wibisono; Fidela Salsabillah; Revienda Anita Fitrie; Eva Hany Fanida
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1491

Abstract

Regional autonomy gives local governments broader authority to manage regional resources and finances in order to support development and improve public welfare. As one of Indonesia's largest metropolitan cities, Surabaya has relatively strong fiscal capacity. However, previous studies have generally focused on specific financial ratios and have not comprehensively evaluated the financial performance of the Surabaya City Government using multiple Regional Revenue and Expenditure Budget (APBD) indicators. This study aims to evaluate the financial performance of the Surabaya City Government through APBD indicators during the 2020–2024 period. This research used a quantitative approach with a descriptive method. The study used secondary data obtained from the realization reports of the Surabaya City Government APBD for the 2020–2024 period. Data were collected through documentation and analyzed using regional financial ratios, including the regional independence ratio, effectiveness ratio of Local Own-Source Revenue (PAD), expenditure efficiency ratio, and fiscal decentralization ratio. The study also applied the value for money approach, which emphasizes economy, efficiency, and effectiveness in regional budget management. The results indicate that the financial performance of the Surabaya City Government was generally good, particularly in terms of regional fiscal independence. However, the effectiveness of PAD and expenditure efficiency fluctuated during the observation period. The findings imply that Surabaya has strong fiscal capacity but still needs to improve revenue planning and expenditure control. In conclusion, Surabaya’s financial performance reflects strong regional fiscal independence, although further optimization is required in PAD effectiveness and budget efficiency.
Pengaruh Kualitas Pelayanan, Lokasi dan Persepsi Harga terhadap Kepuasan Pelanggan di Restaurant The Cutler Prime Rib Ajri Putra Kurnia; Jamaludin Khalid
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1501

Abstract

The culinary industry, particularly premium restaurants, faces increasing competition as customers evaluate not only food quality but also service quality, location convenience, price perception, and overall dining experience. This study aims to analyze the effect of service quality, location, and price perception on customer satisfaction at The Cutler Prime Rib. This research used a quantitative approach with a survey method. The population consisted of customers of The Cutler Prime Rib, while the sample included 100 respondents who had visited the restaurant at least twice. The respondents were selected using purposive sampling. The research instrument was a structured questionnaire using a five-point Likert scale, and data were collected through questionnaire distribution. Data were analyzed using SPSS, including validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test, F-test, and coefficient of determination. The results show that service quality has a positive and significant effect on customer satisfaction, with a regression coefficient of 0.506, t-value of 5.362, and significance value of 0.000. Location also has a positive and significant effect, with a regression coefficient of 0.233, t-value of 2.865, and significance value of 0.005. Meanwhile, price perception does not have a significant partial effect, with a regression coefficient of 0.084, t-value of 1.040, and significance value of 0.301. Simultaneously, the three variables significantly affect customer satisfaction, as indicated by an F-value of 41.428 and significance value of 0.000. The R² value of 0.564 indicates that 56.4% of customer satisfaction is explained by the independent variables. These findings imply that restaurant management should prioritize service quality improvement, maintain location advantages, and align prices with perceived customer value. In conclusion, customer satisfaction at The Cutler Prime Rib is mainly influenced by service quality and location.
Pengaruh Nilai Perusahaan dan Kesempatan Bertumbuh terhadap Return Saham dengan Kebijakan Dividen sebagai Variabel Moderasi Melawati Melawati; Dea Annisa
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1514

Abstract

This study aims to test and obtain empirical evidence regarding the effects of Firm Value and Growth Opportunities on Stock Returns, with Dividend Policy as a moderating variable, among companies in the Consumer Non-Cyclicals sector listed on the Indonesia Stock Exchange from 2022 to 2024. During the study period, the Consumer Non-Cyclicals sector was one of the sectors that experienced a decline in stock prices due to the COVID-19 pandemic. The research sample was collected using purposive sampling based on a predetermined list of criteria, resulting in a sample of 32 companies with 96 observations, and employing an associative quantitative approach. Data sources were obtained from annual reports accessible via www.idx.co.id or company websites. Data analysis was conducted using panel data regression and Moderated Regression Analysis (MRA) with EViews 12. The results indicate that firm value has a positive effect on stock returns, growth opportunities have a negative effect on stock returns, dividend policy moderates the effect of firm value on stock returns, and dividend policy does not moderate the effect of growth opportunities on stock returns. These findings imply that investors may consider firm value and growth opportunities as a basis for investment decision-making, while firms need to maintain optimal dividend policies to enhance positive responses.
Pengaruh Interaksi Sosial Digital pada Fitur Shopee live dan Kesigapan Berwirausaha terhadap Minat Berwirausaha Gen Z Lintang Sabila; Miftahurrohman Miftahurrohman; Haris Ihsanil Huda
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1522

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh interaksi sosial digital pada fitur Shopee live dan kesigapan berwirausaha terhadap minat berwirausaha Generasi Z pada mahasiswa Universitas STEKOM. Metode yang digunakan adalah kuantitatif dengan pendekatan survei terhadap 80 responden yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner skala likert dan dianalisis menggunakan SPSS dengan uji validitas, reliabilitas, asumsi klasik, serta regresi linear berganda. Hasil penelitian menunjukkan bahwa interaksi sosial digital pada fitur Shopee live berpengaruh positif dan signifikan terhadap minat berwirausaha dengan nilai signifikansi 0,022 < 0,05. Kesigapan berwirausaha juga berpengaruh positif dan signifikan terhadap minat berwirausaha dengan nilai signifikansi 0,000 < 0,05. Secara simultan, interaksi sosial digital dan kesigapan berwirausaha berpengaruh signifikan terhadap minat berwirausaha dengan nilai signifikansi 0,000 < 0,05. Nilai koefisien determinasi (Adjusted R Square) sebesar 0,577 menunjukkan bahwa kedua variabel mampu menjelaskan 57,7% variasi minat berwirausaha, sedangkan 42,3% sisanya dipengaruhi oleh faktor lain di luar penelitian. Dengan demikian, interaksi sosial digital dan kesigapan berwirausaha berperan penting dalam meningkatkan minat berwirausaha Generasi Z pada mahasiswa Universitas STEKOM.
Kepemimpinan Kepala Desa dalam Kebijakan Keterbukaan Informasi Publik pada Penyelenggaraan Pemerintahan Desa Ganra Kabupaten Soppeng Asbudi Asbudi; Imam Syahid; Mujiburrahman Mujiburrahman; Muh. Fichriyadi Hastira
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Urgensi penelitian ini adalah untuk menganalisis bagaimana kepemimpinan kepala desa memengaruhi implementasi kebijakan keterbukaan informasi publik dalam mewujudkan transparansi, akuntabilitas, dan kepercayaan masyarakat terhadap penyelenggaraan pemerintahan di Desa Ganra, Kabupaten Soppeng. Penelitian ini bertujuan untuk menganalisis gaya kepemimpinan Kepala Desa dalam implementasi Kebijakan Keterbukaan Informasi Publik di Desa Ganra, Kabupaten Soppeng. Permasalahan utama dalam penelitian ini adalah bagaimana gaya kepemimpinan diterapkan dalam mendorong transparansi pemerintahan desa serta faktor-faktor yang memengaruhinya. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus. Subjek penelitian meliputi Kepala Desa, perangkat desa, Badan Permusyawaratan Desa (BPD), serta perwakilan masyarakat yang terlibat dalam penyelenggaraan pemerintahan desa. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan studi dokumentasi. Teknik analisis data menggunakan model interaktif yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan.Hasil penelitian menunjukkan bahwa dalam implementasi kebijakan keterbukaan informasi publik terdapat empat gaya kepemimpinan yang diterapkan secara situasional, yaitu gaya direktif, konsultatif, partisipatif, dan delegatif. Namun, gaya kepemimpinan yang dominan adalah gaya konsultatif. Dominasi tersebut tercermin dalam praktik musyawarah desa, mekanisme konsultasi terbuka, penyampaian informasi anggaran secara transparan, serta komunikasi langsung antara pemerintah desa dan masyarakat. Gaya kepemimpinan konsultatif terbukti mendorong peningkatan transparansi, memperkuat kepercayaan publik, dan meningkatkan partisipasi masyarakat dalam proses pemerintahan desa. Faktor-faktor yang memengaruhi gaya kepemimpinan meliputi tingkat pengetahuan kepala desa, pengalaman organisasi, kapasitas manajerial, serta karakter personal pemimpin.
The Influence of Service Quality on Community Satisfaction at the Gowa Regency Public Service Mall Andi Wahyu Gunawan; Ikhsan Hidayat
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1263

Abstract

The urgency of this research is to improve the detection and classification of IP spoofing and Man-in-the-Middle attacks on wireless networks by developing more effective machine learning-based security solutions. This study aims to examine the influence of service quality on community satisfaction at the Public Service Mall of Gowa Regency. The research adopts a quantitative approach using a survey method, with data collected from 97 respondents who had directly experienced public services at the facility. Service quality is measured using the SERVQUAL framework, which includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data analysis was conducted using multiple linear regression to test the relationship between service quality and community satisfaction. The results indicate that overall service quality has a positive and statistically significant effect on community satisfaction. Among the SERVQUAL dimensions, responsiveness and assurance emerge as the most influential factors, reflecting the importance of prompt service and staff competence in shaping user perceptions. Tangibles, reliability, and empathy also contribute positively, although challenges remain in terms of queue management, service efficiency during peak periods, and infrastructure capacity. These findings suggest that while the integrated service model has improved accessibility and convenience, continuous improvement in operational performance is still required to meet increasing public expectations. This study contributes to the public service management literature by extending the application of the SERVQUAL model in integrated service settings. Practically, the findings provide insights for policymakers to enhance service quality through infrastructure optimization, human resource development, and the adoption of digital service systems to improve efficiency and citizen satisfaction.
The Influence of Social Media Marketing and Brand Image on Consumer Loyalty with Customer Engagement as a Mediating Variable in Franchise Coffee Shops Dwi Adeningsih Saputri Elhuria; Jeni Kamase; Muhammad Akhsan Tenrisau
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1285

Abstract

The urgency of this study is to examine how social media marketing and brand image influence consumer loyalty through customer engagement, enabling franchise coffee shops to strengthen customer retention and remain competitive in an increasingly crowded market. This study investigates the influence of social media marketing and brand image on consumer loyalty, with customer engagement as a mediating variable, in coffee shops in Makassar City. The rapid growth of digital marketing strategies has intensified competition in the coffee shop industry, making it essential to understand how marketing activities and brand perception drive long-term customer relationships. This research employs a quantitative approach using primary data collected through structured questionnaires distributed to 200 respondents selected through purposive sampling. The study focuses on three coffee shops in Makassar City: Vaan In Sky, Toko Kopi Oma, and Cuci Mulut. Data analysis was conducted using descriptive statistics and Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The findings reveal that social media marketing and brand image have a positive and significant effect on customer engagement. Furthermore, customer engagement significantly influences consumer loyalty. The results also indicate that social media marketing and brand image directly affect consumer loyalty in a positive and significant manner. Importantly, customer engagement serves as a partial mediating variable, strengthening the relationship between social media marketing, brand image, and consumer loyalty. The implication of this study is that coffee shop managers should prioritize interactive and consistent social media strategies alongside strengthening brand identity to enhance customer engagement, which in turn leads to higher consumer loyalty. This study contributes to the literature on digital marketing and consumer behavior, particularly in the context of the growing coffee shop industry in Indonesia.
The Influence of Leadership, Work–Life Balance, and Work Environment on Employee Performance at Puskesmas Mandai, Indonesia Sela Mita Permatasari; Baso Amang; Ilham Labbase
Journal Social Society Vol. 6 No. 3 (2026): Juli - September 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.3.2026.1286

Abstract

In the context of increasing demands for healthcare service quality, improving employee performance has become a critical priority for public health institutions, particularly at the primary care level. However, limited attention has been given to how leadership, work–life balance, and work environment jointly relate to employee performance in public health centers. This study aims to examine the association between leadership, work–life balance, work environment, and employee performance at Mandai Public Health Center (Puskesmas Mandai), Maros Regency. A quantitative cross-sectional survey was conducted from December 2025 to January 2026 involving all 93 employees. Data were collected through structured questionnaires and analyzed using descriptive statistics and multiple linear regression. The results show that leadership was positively and significantly associated with employee performance (B = 0.317; t = 4.948; p < 0.05). Work–life balance was also positively and significantly associated with employee performance (B = 0.440; t = 11.025; p < 0.05), while work environment showed a positive and significant association with employee performance (B = 0.181; t = 2.579; p < 0.05). The simultaneous test confirmed that the three variables jointly predicted employee performance, F(3, 89) = 158.325; p < 0.05, with strong explanatory power (R² = 0.842). Theoretically, this study contributes by showing that employee performance in a primary healthcare context is related to the alignment of organizational leadership, workplace support, and employees’ ability to manage work and personal demands. Practically, Mandai Public Health Center may benefit from more predictable scheduling, fair workload distribution, clearer leadership communication, and improvements in service-supporting workplace facilities.

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