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Heny Ratnaningtyas
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TRJ (Tourism Research Journal)
Published by Institut Pariwisata Trisakti
ISSN : -     EISSN : 25989839     DOI : https://doi.org/10.30647/trj
Core Subject : Humanities, Social,
Humanities Environmental Science
Tourism Research Journal is published twice a year in April and October containing articles result of thought and researches in social, economic and policy of tourism in general. This journal encompasses original research articles, review articles, and short communications, including: Tourism: Sustainable Tourism Development Community-based Tourism Nature-based Tourism Creative Tourism Social Media for Tourism Marketing Smart Tourism Gastronomy: Food Tourism Herbs, Spices, and Traditional Food Cultural Food Studies Food Product and Pastry Food Packaging and Product Development Branding and Marketing Education and Training Regulation and Policy Destination: Policy for Destination Planning Tour Industry Hospitality Destination Policy and Training
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 152 Documents
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The Effect of Service Quality and Product Quality (Rooms and Food) on Consumer Satisfaction of Harris Sentul Hotel Bogor Hamdany, Hamdany; Mumin, Adhi Trirachmadi; Lemmy, Diena Mutiara
Jurnal Penelitian Pariwisata Vol 3 No 1 (2019): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i1.52

Abstract

Research on the influence of two independent variables namely service quality and product quality (of room and food) conducted at Harris Hotel Sentul Bogor aims to examine the level of its influence either partially or simultaneously on customer’s satisfaction as the dependent variable. The dimensions of service quality that are examined in terms of its influence on consumer satisfaction include elements of reliability, assurance, tangible, empathy and responsiveness. Some of the product quality indicators for the rooms quality examined to have its influence on customer satisfaction include elements of design, features, quality of performance and the perceive of quality while indicators for the quality of food products which considered to have effect on consumer satisfaction includes the element of taste of food, aroma of food and the presentation of food. The number of respondents who took part in the research was 300 of respondents who were the consumers invited to share their experience on the questioner during their stay at Harris Sentul Hotel. Data analysis techniques used in this study are linear regression analysis. The study results have answered the 3 hypotheses and show that service quality has a positive and significant influence on customer satisfaction partially likewise, the study results has showed that the quality of room and food have a strong influence on the level of customer satisfaction who stayed at Harris Sentul as well as study has showed that simultaneously the 2 (two) independent variables had a positive and significant effect.
Students’ Perceptions on the Application of Standardized English Language Proficiency Test as Graduation Requirement in Tourism Higher Education in Indonesia (A Case Study at Trisakti School of Tourism) Rahayu, Nurti
Jurnal Penelitian Pariwisata Vol 3 No 2 (2019): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i2.60

Abstract

The growing importance of English competence in various industries is one of the pull factors of the increasing need of English Language Proficiency (ELP) for university graduates. One of the ways to motivate students’ English competence is to set English language proficiency as graduation benchmark. This study aims to describe students’ perspectives on such policy and how it affects the students’ learning. A descriptive qualitative research is employed. A questionnaire is used to gain the primary data. The research participants are students of Trisakti School of tourism who has experienced such policy. The questionnaires comprise of two parts: demographic data and questions of students’ perceptions on various aspects on the usage of English language proficiency tests. Students’ perception on various campus program to improve English competence is also asked. The results reveal that students are familiar with the international standardized tests such as TOEIC, TOEFL and IELTS and they do make various preparation for the tests. As much as 60% of the respondents agree with the campus policy to set TOEIC and TOEFL score for graduation requirements. As for students’ perception on campus program, the results reveal that awarding scholarship for the top achiever students and live in program in English speaking program are considered to be the most effective program. The least effective programs are class grouping based on test score. The results can be of a valuable source for policy makers in the institution to develop a more effective program ti improve the students’ English competence.
Tourism Attractions and Visitors Perceptions on “Negeri di Atas Awan”, A New Tourist Destination in Citorek Kidul Lebak Banten Nofiyanti, Fifi; Mayasari, Ira; Parwoto, Boby Dimas
Jurnal Penelitian Pariwisata Vol 4 No 1 (2020): TRJ Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v4i1.80

Abstract

This study aims to determine the tourist attraction and perceptions of visitors on the new tourists’ destination called Negeri di atas Awan (the country above the clouds) located in Citorek Kidul Village, Lebak Banten, Indonesia. This tourist destination was viral in September 2019 was briefly used by several citizens, because Lebak Banten has never been heard of having a tourist destination. The area is 900 meters above sea level. This research method is qualitative with a case study approach. By using this type of case study research, this study intends to provide a description of the Tourism Attraction and Perceptions in Citorek Kidul Lebak Village, Banten, which is being viral on social media. The study was conducted in the Citorek Kidul Lebak Village, Banten, which is known for its country tourism on clouds. The results of this study are the tourist attraction of "Negeri di Atas Awan" which is a view of the clouds formed by the cold weather in Citorek Village. This view can only be enjoyed at 05.00 - 08.00 WIB. Public facilities at the tourist site "Negeri di Atas Awan" are complete, the manager is Pokdarwis and residents who have a business together to build this location with public facilities, such as: toilets, parking, small mosque, ticket purchase counters, homestays, and restaurants. The results of the visitor's perception of the study expressed satisfaction, because news that was released through social media turned out to be true.
Factors Affecting Millennials Consumers in Choosing Airlines to Travel during the Covid-19 Pandemic Coloay, Berend Gensan; Agung Suprastayasa, I Gusti Ngurah
Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i2.130

Abstract

The purpose of this study is to figure out the factors that influenced the decision of millennial consumers to choose airlines for traveling during the pandemic. Transportation plays an important role for many people in Indonesia, especially young people or millennials, one of which is air transportation. About the Covid-19 pandemic conditions, it is important to know the factors that affected consumers, especially millennials, in choosing an airline to travel. This could help airline companies to survive the pandemic conditions. This study uses a qualitative method in which data were analyzed using descriptive qualitative analysis. Semi-structured interviews with ten key informants collected the data: four students categorized as millennials, five private sector employees, and one law firm employee. This study showed that price factor influences millennial consumers the most in choosing Airlines for traveling during the pandemic, while environmental factor influences the least. Keywords: Airlines, Travel, Millennial Consumers, Pandemic
Analysis of Homestay Criteria Compliance in Tourist Village According to the Visitor's Perception Franisal, Pusparani Nur
Jurnal Penelitian Pariwisata Vol 4 No 2 (2020): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v4i2.101

Abstract

The development of tourism villages cannot be separated from the homestay existence as accommodation. As part of the tourism amenities, homestay's comfort is important. It's caused that the tourism activities products are intangible. Homestay feasibility will determine how long the visitor will allocate their time to stay in the tourist village. ASEAN Tourism in 2016 has published the standard homestay criteria, which contain nine variables standard criteria. The study aims to determine how far the homestay criteria' suitability in the tourism village according to visitors' perceptions in line with the ASEAN Tourism standard criteria established. Besides that, they also provide input to stakeholders to provide and manage the homestay properly and meet these criteria. This method is done by measuring six variables that are directly felt by visitors. The results show that among the six variables surveyed, five variables showed a level of conformity above 80%, and 1 variable in the level of 50% suitability. Keywords: criteria, tourist village, homestay
THE EFFECT OF QUALITY OF SERVICE Meidina, Angennisa Prima; Brahmantyo, Himawan; Mariati, Sri
Jurnal Penelitian Pariwisata Vol 6 No 2 (2022): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i2.161

Abstract

This study aims to analyze the effect of service quality and facilities on tourist satisfaction at Jatimalang Beach. This type of research uses a descriptive quantitative survey method. The data was processed by multiple regression analysis with the help of the SPSS program. The population of this research is tourists who have visited Jatimalang Beach with a sample of 100 respondents, sampling using an accidental sampling technique. The results showed that the quality of services and facilities partially had a positive and significant effect on tourist satisfaction. The service quality of a tourist attraction is considered good and satisfying if it can provide services that exceed tourist expectations; if the service provided is lower than tourist expectations, then the service quality is considered poor. Facilities to meet the travel needs of tourists appear as a whole that is interconnected and complement each other so that in a tour, all the components used cannot be separated. Jatimalang Beach, Purworejo tourism managers are expected to pay attention to tourist loyalty, for example, by providing criticism and suggestions for tourist objects so that they can quickly evaluate what tourists want. Keywords: Service Quality, Facilities, Tourist Satisfaction
Profiling Local Business Enterprises and Direct Effect of Tourism in Villages of Muntei, Madobag and Matotonan, South Siberut, Mentawai, Indonesia Rahmanita, Myrza; Asmaniati, Fetty; Dewi, Triana Rosalina
Jurnal Penelitian Pariwisata Vol 4 No 2 (2020): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v4i2.99

Abstract

Mentawai is well known as an ecotourism area in Indonesia, with its Siberut National Park recognized as part of the World Network of Biosphere Reserves. People come to visit this exotic area every year to do activities and enjoying the natural surroundings. Tourist visits to Mentawai were escalating by years, both domestic and foreign tourists. Regional income from tourism was also increasing. Ecotourism is known worldwide for its benefit for economic contribution to local communities and poverty alleviation. The economic contribution of ecotourism is often appreciated through its direct effect on local business enterprises on sites. However, statistics today showed that Mentawai are still categorized as underdeveloped and poor. Therefore, this descriptive research objective was to assess tourism contribution by means of direct effect to local business enterprises and challenges faced by villages near Siberut National Park, South Siberut, Mentawai. A survey was conducted in November 2018 by distributing questionnaires to 19 representatives of tourism-related Local Business Enterprises (LBEs) using an accidental sampling technique. Data collected were then processed, analyzed and interpreted. In conclusion, this study shows that there is a low direct effect of tourism to the existing Local Business Enterprise in the villages of Muntei, Madobag, and Matotonan of South Siberut, Mentawai Island Regency, West Sumatera, Indonesia. In addition, essential challenges exist, not to mention managerial, predominantly concerning financial and legal matters. It is recommended that local government and other stakeholders put more consideration not only on environmental and social aspects, but also economy, represented by local business enterprises. Initiatives and integrated actions should be arranged and put in practice as empowering tourism, particularly ecotourism to its optimum, to bring about foremost contribution to local economy through direct effect of tourism to local business enterprises. Keywords: Tourism contribution, Direct effect of tourism, Local Business Enterprise, Ecotourism, Mentawai
Interest in Visiting Leading Tourist Destinations in Jakarta Oktavia, Reno Catelya Dira; Gantina, Devita; Pusparani, Pusparani; Festivalia, Filma; Marie, Andhalia Liza
Jurnal Penelitian Pariwisata Vol 7 No 1 (2023): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v7i1.209

Abstract

This study aims to determine the effect of tourist attraction, social media promotion, and accessibility on visiting intentions through tourist satisfaction. This type of research is descriptive quantitative with multiple regression analysis methods. This population is all visitors who come to leading destinations in Jakarta. The sample in this study was 150 respondents. The sampling technique used accidental sampling, which met directly with the researcher. The results showed that: (1) Partially tourist attraction, social media promotion, and accessibility have a significant effect on tourist satisfaction (2) Partially tourist attraction, social media promotion, accessibility, and tourist satisfaction have a significant effect on interest in visiting; (3) Partially, tourist attraction, social media promotion, and accessibility have a significant effect on visiting intentions through tourist satisfaction. Suggestions that can be taken into consideration are as follows: (1) Managers of leading tourist destinations continue to improve the best quality of service for tourists; (2) The Regional Government of the City of Jakarta continues to improve public transportation facilities that are well integrated. Keywords: Tourist Attraction, Social Media Promotion, Accessibility, Tourist Satisfaction, Visiting Interests
Public’s Perception of Halal Food Tourism at Speciality Restaurants in Bandung puspa, vindy melliany; Hyangsewu, Pandu
Jurnal Penelitian Pariwisata Vol 5 No 1 (2021): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v5i1.113

Abstract

This study aims to reveal the public’s perception and the management’s perspective about halal food tourism at speciality restaurants in Bandung. The background of this study is there are still many producers of food products that are not necessarily halal and are not yet certified by halal authorities (MUI) but they have claimed to be halal with the perception of their producers. This research uses a qualitative method. The results showed that some respondents still did not understand very well that related to the concept of halal food. All respondents agreed that the government and Indonesian Ulema Council (MUI) have a right to issue halal certificates. As for the potential for halal food in Indonesia, it is not evenly distributed, because only a few regions or certain tourist attractions have started to optimize the program. The strategy of developing halal food tourism in Indonesia can certainly be managed by the tourism sector because it is very closely related. The conclusion from this research is that there must be a halal food tourism model so that it can be used as a platform. Therefore, the role of government and society is needed to develop the potential for halal food tourism. Keywords: Halal Food Tourism, Public’s Perception, Speciality Restaurants
Ternate Government’s Efforts in Establishing Culture-based Tourism Destinations through Heritage City Nurlaili, Nurlaili; Nursiana, Adinoto; Hermantoro, Henky
Jurnal Penelitian Pariwisata Vol 1 No 1 (2017): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v1i1.7

Abstract

Ternate, one of the oldest cities in Indonesia, has committed to establish a culture-based tourism through heritage city. This city needs to go through some approaches by conducting inventory of historical studies and mapping the existing historical assets. To achieve the goals above, the history of the city can provide distinctiveness on the theme of the city as heritage-based coastal and islands. This research aims to find out the efforts conducted by the local government to create the heritage city as part of culture-based tourism. The method used in this research is the mixed methods which combines qualitative and quantitative. The research is done by combining two forms of pre-existing research which emphasizes on the understanding of problems in social life based on reality on natural setting. The research has revealed some attempts from the local government to increase the value of assets heritage and also to restore the glory of Ternate in the future simultaneously. And these efforts, have gained full support from the local community

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