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Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran
Published by Universitas Negeri Makassar
ISSN : 24071765     EISSN : 25411306     DOI : https://doi.org/10.71309
Core Subject : Humanities, Science, Education, Social,
Humanities Decision Sciences, Operations Research & Management Education Law, Crime, Criminology & Criminal Justice Social Sciences
Jurnal Administrare Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran is a scientific publication that contains the results of research and studies in the fields of administration, management, public policy, and other relevant activities.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 84 Documents
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Impact of SOP Implementation, Training, and Employee Satisfaction on Service Quality Belinda, Jane; Lukito, Patricia Michelle; Hidayat, Mathilda Angelina
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.7380

Abstract

High-quality administrative services are an essential component of the healthcare system, especially in healthcare facilities such as the Pelita Sehat Clinic in Bogor. Inadequate administrative services can hinder the overall effectiveness of service delivery and potentially affect patient satisfaction and operational efficiency. This study explores how the implementation of Standard Operating Procedures (SOP), employee training, and employee satisfaction influence the quality of administrative services. These three elements are widely recognized in organizational studies as key drivers of performance excellence. The research employs a quantitative approach with a causal design and utilizes survey methods to gather insights from individuals directly involved in administrative functions. Data were collected using a Likert-scale questionnaire, which was designed to measure perceptions, experiences, and levels of satisfaction related to administrative tasks. The analysis was conducted using structural equation modeling, which allows for the simultaneous assessment of multiple influencing factors. The results show that the application of SOPs, the provision of employee training, and the level of employee satisfaction each have a significant impact on improving the quality of administrative services. These factors collectively contribute to better service consistency, responsiveness, and staff accountability. The study highlights that a substantial portion of service quality variation can be explained by these three variables. The novelty of this research lies in its integrated assessment of these elements within a unified model specific to clinical services. From a managerial perspective, clinic leaders are advised to regularly audit SOPs, provide continuous skill development opportunities, and establish incentive systems that enhance employee satisfaction and motivation, thereby maintaining excellent service standards.
Analysis of Patient Satisfaction in the Emergency Department Based on the SERVPREF Model Wemona, Fransiska Yofita Olga; Natalia, Gloria; Octaviani, Karina
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.7382

Abstract

Quality healthcare services are a crucial determinant of patient satisfaction, particularly in emergency departments where timely and accurate treatment is essential. This study investigates the influence of the five SERVPERF dimensions Tangibles, Reliability, Responsiveness, Assurance, and Empathy on patient satisfaction in the Emergency Department of Gotong Royong Hospital, Surabaya. Unlike previous studies that often generalize service quality across hospital units, this research specifically focuses on the emergency room context, where service demands and patient expectations are significantly higher. A quantitative survey approach was used, involving 150 respondents who had received ER services. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) via SmartPLS software. The results reveal that all SERVPERF dimensions significantly affect patient satisfaction, with Empathy showing the strongest positive impact highlighting the importance of personalized care in high-pressure environments. In contrast, Reliability received the lowest rating, indicating critical areas for improvement in consistent and timely service delivery. The study contributes to the literature by offering a focused evaluation of service quality in emergency care using the SERVPERF model and provides actionable insights for hospital management to enhance patient-centered care. Regular implementation of SERVPERF-based evaluations is recommended to ensure continuous service quality improvement guided by real patient experiences.
Impact of Human Resource Strategy on Service Quality, Sustainable Tourism Saifuddin, Saifuddin; Bahrunborahima, Bahrunborahima; Novarizcapratiwira, Novarizcapratiwira; Radenhario, Radenhario
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.7853

Abstract

This research aims to create superior service quality, with continuous training as an important element in developing a skilled, responsive, and customer-oriented workforce. Tourist destinations that prioritize human resource development not only build a positive image and increase competitiveness but also support local economic growth through increased customer loyalty and profitability. Moreover, attention to employee welfare and career development plays a crucial role in improving work morale, workforce retention, and creating a productive work environment. Thus, investment in human resources should be viewed as a strategic long-term strategy to achieve competitive advantage and sustainability for tourist destinations in the face of global competition. This research method uses interviews by analyzing case studies and collecting data from various business actors in the tourism sector to obtain significant results on the relationship between HR strategies, service quality, and sustainable tourism. This study will also use analytical techniques to explain the data collected so as to produce meaningful conclusions. Providing excellent service training (prima) towards a society ready to develop human resources in the growing and sustainable tourism potential. The research results are expected to explain the effectiveness of various HR strategies in the sustainability of service quality in tourism.
Meningkatkan Layanan Publik melalui Smart Governance: Analisis Informasi, Pelayanan, Efisiensi A'Kio Smart City di Kabupaten Gowa Fitri, Anisa; A, Muhammad Rizal; Sakawati, Herlina; Sulmiah, Sulmiah; Widyawati, Widyawati
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8013

Abstract

This study explores the implementation of innovative governance through the A'Kio smart city platform in the Gowa Regency, focusing on efficiency, information, and public services. A qualitative descriptive approach was used, with data collected through interviews and observations. The findings indicate that the A'Kio Smart City platform enhances government operational efficiency by optimizing human resources and accelerating public administration processes. The platform provides accurate and relevant information sourced directly from government agencies. However, challenges were identified regarding the regular update of information, which can affect data relevance. The quality of services the platform offers is good, with easy access and clear information, though employee responsiveness, especially to public requests, requires improvement. Additionally, limited socialization has resulted in insufficient public awareness of the platform's existence and benefits. This study highlights the need for regular updates, a more user-friendly interface, and improved socialization strategies.
Evaluation of Complete Systematic Land Registration Achieves in 2025 Parengga, Restian; Mayasari, Ima
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8077

Abstract

This study aims to evaluate the achievements of the implementation of the Complete Systematic Land Registration (PTSL) program in 2025 in Indonesia, focusing on target achievement, challenges, and the program's impact on legal certainty and the economic value of land. The method used is qualitative, involving case studies that include in-depth interviews with stakeholders and a review of relevant literature. The evaluation results indicate that the 2025 PTSL has successfully improved legal certainty over land ownership and made a positive contribution to the economic value of community land. However, the program's implementation still faces challenges, including limited human resources, varying levels of community participation, and funding constraints that hinder its smooth operation. The study concludes that there is a need to enhance human resource capacity, strengthen active community participation, and provide adequate funding to ensure that PTSL can run optimally and sustainably. The novelty of this study lies in the use of the latest data and context for 2025, including land digitalization policies, drone GIS mapping technology, and post-pandemic social changes that affect community participation. Additionally, this study highlights the need to align PTSL funding with national priorities, making this analysis relevant for supporting the adaptive and sustainable completion of the PTSL 2025 program.
Service Application “SIMPELMI” at the Investment and One-Stop Integrated Service Office in Sinjai Regency Gazali, Rahmat; Usman, Jaelan; Burhanuddin, Burhanuddin; Mursak, Mursak
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8092

Abstract

Public services are a basic right of every citizen that must be fulfilled optimally by the government. The Sinjai Regency Government develops innovation through the implementation of the Innovative Management Service System (SIMPELMI) application. This study aims to analyze the implementation of SIMPELMI as a digital tool in public services. The research method employed is qualitative, utilizing data collection techniques that include observation, interviews, and documentation. The informants of this research are the Head of the Office of Investment and One-Stop Integrated Services, the Secretary of the Office of Investment and One-Stop Integrated Services, and four staff of the Office of Investment and One-Stop Integrated Services in Sinjai Regency. The data analysis techniques employed include data reduction, data presentation, and concluding. The results of the study show that SIMPELMI has had a significant impact on the effectiveness of licensing services in terms of five indicators: information quality, transaction quality, service responsiveness, application design, and navigation, and data security and privacy. However, the implementation of SIMPELMI still faces challenges, such as regulatory changes that shift some functions to national applications (OSS RBA and SIMBG), limited human resources in socialization and training, and internet network obstacles in certain areas. In general, the SIMPELMI application can encourage the transformation of public services in Sinjai Regency towards efficient and responsive digitalization. This research is expected to serve as a reference for developing a more inclusive and adaptive digital service system in the future, as well as contributing to the improvement of local governance quality.
Virtual Leadership Competence of Elementary School Principals in Makassar City Arismunandar, Arismunandar; Wahed, Andi; Emmiyati, Nuri
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8302

Abstract

The COVID-19 pandemic has brought significant innovations in the education sector, including the transformation of school principals' leadership from conventional to virtual forms. This study aims to examine the level of virtual leadership competence among elementary school principals in Makassar City. A mixed-method approach with a sequential explanatory design was employed, in which quantitative data analysis informed the qualitative phase. Quantitative data were analyzed using descriptive statistical techniques. In contrast, qualitative data were analyzed using the interactive model developed by Miles, Huberman, and Saldana (2014), which consists of data collection, data condensation, data display, and conclusion drawing or verification. The results show that the principals' virtual leadership competence is at a very high level, with an average score of 72.78 (53%), which falls within the score range of 72 < X < 90. This competence is demonstrated through six key indicators: e-communication, e-social, e-team, e-change, e-tech, and e-trust. The high level of competence is attributed to principals' proactive roles in maintaining teacher performance and ensuring the quality of educational services during online learning. The study highlights the shift in leadership dynamics and contributes new insights into the digital competencies required of school principals in a post-pandemic educational landscape.
Dimensions of Gender Construction and Its Implications in Promoting Women’s Empowerment Policies Ashari, Ashari
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8489

Abstract

Gender social construction is a construction that is traditional and processed as a formation through social interaction and cultural norms in society. Gender identity is not solely determined by biological aspects, but is constructed by the social environment. This article aims to describe the gender construction formed in various aspects of community life, as part of an effort to encourage women's empowerment policies. This study employs a qualitative method with a literature review approach to analyze social conceptualization in depth, drawing on various relevant literature. The results of the study indicate that gender construction has a significant impact on gender inequality. However, gender construction is dynamic and can change. By understanding the process of gender construction formation and its impacts, society is expected to be able to educate, encourage women's empowerment policies, as an effort to create fairer, more equal and more dignified gender relations.
The Role of Internal Supervisory Units in Higher Education Jamaluddin, Jamaluddin; Nasrullah, Muh.
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8580

Abstract

The aim of this research is to investigate the effectiveness and influence of internal supervisory units within higher education institutions, addressing the key issue of how these units contribute to academic quality assurance and governance; to solve this problem, quantitative data on performance metrics and qualitative data from stakeholder interviews will be required to assess the operational dynamics and outcomes of these supervisory units. The research addresses the pressing issue of how these units operate and impact educational outcomes by employing a mixed-methods approach that combines quantitative performance metrics with qualitative insights gathered from stakeholder interviews. Key findings reveal that institutions with robust internal supervisory frameworks demonstrate significantly higher academic performance indicators, improved stakeholder satisfaction, and enhanced compliance with regulatory standards. Furthermore, the qualitative data highlight the critical role of communication and collaboration among faculty, administration, and governance bodies in fostering a culture of accountability and continuous improvement. The significance of these results extends beyond the confines of higher education, as effective governance in academic settings is paramount for shaping future healthcare professionals who are thoroughly trained in quality-centric practices. Consequently, the implications of this study suggest that refining the operational dynamics of internal supervisory units could not only elevate academic institutions but also contribute to a more competent healthcare workforce, ultimately enhancing patient care outcomes. This research provides a foundational framework for policymakers and educational leaders aiming to strengthen quality assurance mechanisms, thereby emphasizing the integral link between education quality and the broader healthcare landscape.
Accountability of School Operational Assistance Program At Senior High School 5 Palopo Isgunandar, Isgunandar
Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Volume 12, Issue 1, 2025
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71309/administrare.v12i1.8602

Abstract

The phenomenon that occurs in the development of the public sector in Indonesia today is the strengthening of accountability demands for public institutions, both at the central and regional levels. This study aims to analyze and describe the accountability of the BOS program at SMA Negeri 5 Palopo and to determine the factors that influence the accountability of the BOS program at SMA Negeri 5 Palopo. The research method used is a qualitative approach with a descriptive research type. Data collection was carried out through observation, in-depth interviews and document reviews. The results of the study indicate that the accountability of the BOS program at SMA Negeri 5 Palopo has been running well, indicated by the publication of the BOS program to parents of students (intentions disclosure), the BOS program at SMA Negeri 5 Palopo is carried out in accordance with the technical instructions of the BOS program (performance based planning), SMA Negeri 5 Palopo provides reports on the use of BOS funds (financial reporting) and there is supervision and evaluation of the BOS program implemented at SMA Negeri 5 Palopo (citizen caution). Furthermore, the factors that influence the accountability of the BOS program at SMA Negeri 5 Palopo are the commitment of the principal of SMA Negeri 5 Palopo and the control of the SMA Negeri 5 Palopo Committee in implementing the BOS program responsibly.

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