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Jejak digital: Jurnal Ilmiah Multidisiplin
Published by Indo Publishing
ISSN : 30897742     EISSN : 30897734     DOI : https://doi.org/10.63822/jejakdigital
Core Subject : Economy, Education, Social,
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other
Jurnal Ilmiah Multidisiplin adalah jurnal elektronik dan cetak Open Access Journal yang diterbitkan oleh Indo Publishing setiap 6 kali dalam setahun menyediakan forum untuk mempublikasikan artikel penelitian asli, artikel review dari kontributor, dan berita teknologi baru mencangkup multidisiplin ilmu
Arjuna Subject : Umum - Umum
Articles 1,467 Documents
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Pengaruh Kualitas Pelayanan dan Promosi Gratis Ongkir Terhadap Kepuasan Pelanggan Reven di Shopee Andri Setiawan; Siti Mabrur Rachmah; Nurhayati Nurhayati
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/wz1jhf19

Abstract

The rapid growth of e-commerce in Indonesia has intensified competition among digital platforms, pushing online marketplaces to continuously improve service quality and promotional strategies in order to sustain customer satisfaction. Shopee, as one of the leading e-commerce platforms in Indonesia, provides a relevant context for examining the influence of service quality and free shipping promotions on customer satisfaction. This study aims to examine the effect of service quality and free shipping promotions on customer satisfaction of Reven products on Shopee. A quantitative research approach was employed using a survey method, with data collected from 100 respondents who have purchased products through Shopee. Data analysis was conducted using validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and coefficient of determination analysis. The results indicate that service quality has a positive and significant effect on customer satisfaction, with a t-value of 2.970 exceeding the t-table value of 1.984 and a significance level of 0.004 < 0.05. Free shipping promotion also shows a positive and significant effect, with a t-value of 2.002 > 1.984 and a significance value of 0.048 < 0.05. Furthermore, both variables simultaneously have a significant effect on customer satisfaction, as indicated by an F-value of 4.372 > 3.09 with a significance value of 0.015 < 0.05. The R-square value of 0.083 suggests that the independent variables explain 8.3% of the variation in customer satisfaction, while the remaining percentage is influenced by other factors not included in this study.
Pengaruh Kualitas Produk, Harga, dan Promosi Digital Melalui Tik Tok dan Instragram Terhadap Keputusan Pembelian Konsumen Ayam Phok Phok di Kabupaten Jombang Mochamad Ahsanul Basyari; Linda Ratna Sari; Evan Andarianto Ammaridho
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/2q6z7728

Abstract

The intense competition within the domestic culinary business landscape compels entrepreneurs to implement adaptive marketing strategies to attract customers and maintain market share. Consumer purchasing decisions are fundamentally shaped by variables such as product quality, price, and digital promotion via social media. Accordingly, this study aims to examine the influence of product quality, price, and digital promotion on consumer purchasing decisions regarding "Ayam Phok Phok" in Jombang Regency, analyzing these effects both individually and simultaneously. A quantitative explanatory method was employed to test the causal relationships between variables based on a theoretical framework. Data were collected using purposive sampling—distributing questionnaires to consumers meeting specific criteria—and analyzed via multiple linear regression. Empirical findings indicate that, while product quality does not have a significant individual effect, price and social media-based digital promotion exert a positive and significant influence on purchasing decisions. Collectively, the three independent variables were found to significantly impact purchasing decisions. Substantively, price and digital promotion emerged as stronger drivers of consumer behavior. The study's findings are expected to serve as a strategic guide for culinary MSMEs in optimizing their marketing mix to sustainably strengthen consumer purchasing decisions.
Pengaruh Persepsi Keamanan Kemudahan dan Biaya Terhadap Minat Menggunakan Shoope Pay sebagai Metode Pembayaran Online Baktiar Faidianto; Linda Ratna Sari; Betty Rahayu
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/r05ymt56

Abstract

This study aims to analyze the factors that influence the intention to use. The independent variables studied include Perceived Security, Perceived Ease of Use, and Perceived Cost, with Intention to Use as the dependent variable. The results of the regression test show that this research model is statistically significant with an F value of 8064.990 (p < 0.001). Partially, the results of the t-test show that Perceived Security (t = -6.772; p = 0.000), Perceived Ease of Use (t = 32.159; p = 0.000), and Perceived Cost (t = -7.497; p = 0.000) significantly influence Intention to Use. Perceived Security and Perceived Cost have a negative influence on Intention to Use, while Perceived Ease of Use has a positive influence. These findings indicate that user perceptions of security, convenience, and cost are crucial factors in shaping their interest in using a system or service, this makes people experience behavioral changes in carrying out their daily lives which are usually conventional, switching to digital marketing, searching for information to buying and selling transactions being carried out online.
Pengaruh Gaya Kepemimpinan dan Keseimbangan Kerja Terhadap Kinerja Karyawan pada PT Mitra Satwa Sehat Elisabeth Eva Wijaya; Ana Ramadhayanti; Dadan Hidayat
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/67vvvv45

Abstract

This study aims to analyze the influence of leadership style and work-life balance on employee performance at PT Mitra Satwa Sehat. The study is grounded in the importance of human resource management in supporting productivity, effectiveness, and the achievement of organizational goals—specifically through appropriate leadership and the establishment of a balance between work demands and employees' personal lives. A quantitative approach utilizing a survey method was employed. Data were collected by distributing questionnaires to all employees of PT Mitra Satwa Sehat, who served as respondents under a saturated sampling technique. Data analysis involved instrument testing, assumption testing, multiple linear regression analysis, and hypothesis testing (both partial and simultaneous). The results indicate that leadership style has a positive and significant partial effect on employee performance. Work-life balance also has a positive and significant partial effect on employee performance. Simultaneously, leadership style and work-life balance exert a positive and significant influence on employee performance. The findings reveal that work-life balance makes a more dominant contribution to explaining employee performance than leadership style when both variables are analyzed together. This suggests that the company's ability to foster alignment between work and personal life is a crucial aspect of supporting optimal performance. This study is expected to contribute to the field of human resource management and serve as a reference for the company in formulating more effective leadership and work-life balance policies to sustainably enhance employee performance. Consequently, implementing effective leadership and work policies that support employee well-being can serve as a managerial strategy to build a productive, adaptive, and sustainable work environment that aligns with organizational needs
Pengaruh Gaya Kepemimpinan Transformasional dan Stres Kerja Terhadap Kinerja Karyawan pada PT XYZ Mohammad Iqbal Azhari; Al Ghazali Al Ghazali
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/80dpsq53

Abstract

This study aims to determine the effect of transformational leadership style and work stress on employee performance at PT XYZ, both partially and simultaneously. A quantitative approach with a causal associative (explanatory) research design was used. The sample consisted of 50 respondents, comprising all employees of PT XYZ, selected using saturated sampling (census). Data were collected through a Likert-scale questionnaire and analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, t-test, F-test, and the coefficient of determination. The results show that transformational leadership style has a positive and significant effect on employee performance (t-count 6.345 > t-table 2.048; Sig. 0.000 < 0.05). Work stress partially has no significant effect on employee performance (t-count 0.220 < t-table 2.048; Sig. 0.827 > 0.05). However, simultaneously, transformational leadership style and work stress have a significant effect on employee performance (F-count 21.327 > F-table 3.20; Sig. 0.000 < 0.05), with an Adjusted R Square of 0.453, indicating that both variables explain 45.3% of the variation in employee performance, while the remaining 54.7% is influenced by other factors outside this research model.
Perbedaan Tingkat Kecemasan Pencabutan Gigi Antara Laki- Laki dan Perempuan di Rumah Sakit Umum  Daerah Padangsidimpuan Tahun 2026 Nabila Ansor; Nasri Nasri
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/awqtam29

Abstract

Salah satu masalah kesehatan gigi dan mulut yang masih banyak ditemukan di masyarakat adalah karies gigi dan penyakit periodontal. Pada kondisi tertentu, kerusakan gigi yang telah parah dan tidak dapat dipertahankan lagi memerlukan tindakan pencabutan gigi sebagai pilihan perawatan. Pencabutan gigi merupakan prosedur yang umum dilakukan di pelayanan kesehatan gigi, namun bagi sebagian pasien tindakan ini masih dianggap menakutkan dan dapat menimbulkan kecemasan. Tingkat kecemasan yang tinggi pada pasien pencabutan gigi dapat memberikan dampak negatif terhadap proses perawatan. Pasien dengan kecemasan tinggi cenderung lebih sensitif terhadap rasa nyeri, sulit bekerja sama, serta menunjukkan respon fisiologis seperti peningkatan denyut nadi dan tekanan darah. Kondisi ini dapat menyulitkan tenaga kesehatan dalam melakukan tindakan secara optimal dan memengaruhi keberhasilan perawatan.Jenis penelitian ini adalah penelitian kuantitatif analtik dengan desain kompratif menggunakan pendekatan cross sectional. Populasi dalam penelitian ini berjumlah 60 orang, jumlah sampel minimal ditentukan berdasarkan perhitungan yang digunakan dalam penelitian. Pengumpulan data dilakukan selama periode penelitian hingga jumlah sampel minimal terpenuhi. Pengumpulan data dilakukan menggunakan keusioner. Analisis dat digunakan secara univarit dan bivariat menggunakan uji Mann-Whitney dengan tingkat kemaknaan α = 0,05..Hasil penelitian ini menunjukkan sebagian besar responden pernah menjalani tindakan pencabutan gigi sebelumnya, yaitu sebanyak 38 orang (63,3%), sedangkan responden belum pernah menjalani tindakan pencabutan gigi sebanyak 22 orang (36,7%). Tingkat kecemasan dapat diketahui bahwa dari 22 responden laki-laki, sebagian besar berada pada kategori kecemasan ringan, yaitu sebanyak 8 responden (36,4%), sedangkan kategori paling sedikit adalah kecemasan sangat tinggi, yaitu sebanyak 2 responden (9,1%). Sementara itu, dari 38 responden perempuan, sebagian besar berada pada kategori kecemasan tinggi, yaitu sebanyak 15 responden (39,5%), sedangkan kategori paling sedikit adalah kecemasan ringan, yaitu sebanyak 4 responden (10,5%). Hasil analisis uji Mann-Witney menunjukkan adanya hubungan tingkat kecemasan pencabutan gigi antara pasien laki-laki dan perempuan di rumah sakit umum Daerah Kota Padangsidimpuan tahun 2026.Kesimpulan penelitian ini adanya hubungan tingkat kecemasan pencabutan gigi antara pasien laki-laki dan perempua. Diharapkan gai tenaga kesehatan gigi dalam mengidentifikasi pasien yang berisiko mengalami kecemasan tinggi sehingga dapat memberikan pendekatan dan penenganan yang sesuai sebelum tindakan pencabutan gigi dilakukan.   
Tingkat Efektivitas Penghuni Terhadap Rusunawa Teluk Kelayan bagi Masyarakat Berpenghasilan Rendah Irma Damayanti; Selamat Riadi; Arif Rahman Nugroho; Wisnu Putra Danarto
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/ebddnj02

Abstract

This study aims to determine the perception of the residents of Teluk Kelayan Flats on the level of housing effectiveness as a solution for Low-Income Communities (MBR) who face limited urban land and purchasing power. Based on Law Number 1 of 2011 concerning Housing and Residential Areas, low-income communities are communities with limited purchasing power that require government support in fulfilling decent housing, so that flats become an alternative to vertical housing. This study uses a quantitative method with a survey approach and six variables based on the concept of livability, namely the physical of residential units, safety and security, the range of public facilities, apartment amenities, community social interaction, and economy. The results of the study show that the effectiveness level of Teluk Kelayan Flats is in the category of quite effective with an average value of 3.12. Of the 44 indicators, there are eight indicators that need to be prioritized, namely clotheslines, auxiliary health centers/posyandu, PAUD/TPA, resident participation, social activities, social organizations/associations, free education and health, and business training/MSMEs. These findings show that increasing effectiveness is needed through policies and resident participation to realize housing according to the principle of livability and improve the welfare of sustainable communities.
Hubungan Penerapan Komunikasi Terapeutik dengan Kunjungan Ulang Pasien di Poli Gigi RSUD Tarutung Kabupaten Tapanuli Utara Tahun 2026 Risma Nilawati Tambunan; Nasri Nasri
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/tgjkvt40

Abstract

Therapeutic communication is a form of professional communication between healthcare professionals and patients that aims to help patients understand their health condition, reduce anxiety, and increase trust in the services provided. In dental health care, therapeutic communication plays a strategic role because many patients feel fearful or anxious about dental procedures. Good communication can increase a sense of security and patient satisfaction, and encourage patients to comply with treatment recommendations, including return visits. Objective: To analyze the relationship between the implementation of therapeutic communication and patient return visits at the Dental POLYCHER of Tarutung Regional Hospital. Research Method: A cross-sectional method was used, with measurements of the independent and dependent variables conducted simultaneously to determine the relationship between the application of therapeutic communication and patient repeat visits at the Dental Clinic of Tarutung Regional Hospital. Results: Out of 86 respondents, 16 respondents (18.6%) rated the implementation of therapeutic communication as good, while 70 respondents (81.4%) rated it as poor. Regarding patient re-visit compliance, 34 respondents (39.5%) were compliant and 52 respondents (60.5%) were non-compliant. Statistical analysis using the Chi-Square test yielded a p-value = 0.000 (p < 0.05), indicating a significant relationship between the implementation of therapeutic communication and patient re-visits at the Dental Clinic of RSUD Tarutung.Conclusion: The results of the statistical test using the chi-square test obtained a p-value of 0.000 (<0.05), indicating a relationship between therapeutic communication and patient repeat visits.
Pengaruh Kualitas Produk, Harga, dan Kepercayaan Konsumen Terhadap Keputusan Pembelian Online pada Tiktok Shop di Kabupaten Bireuen Nisful Maulana; Muchsin Muchsin; Syamsul Bahri; Munandar Munandar
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/316gce31

Abstract

ABSTRAK Social commerce melalui TikTok Shop berkembang pesat di Indonesia, termasuk di Kabupaten Bireuen, namun konsumen masih menghadapi persoalan seperti produk yang tidak sesuai dengan video, kualitas di bawah standar, harga yang tidak sebanding dengan kualitas, serta keraguan terhadap kredibilitas penjual. Penelitian ini bertujuan menganalisis pengaruh kualitas produk, harga, dan kepercayaan konsumen terhadap keputusan pembelian online pada TikTok Shop di Kabupaten Bireuen, khususnya di Kecamatan Kota Juang. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 100 responden yang dipilih melalui teknik purposive sampling dengan ukuran sampel ditentukan menggunakan rumus Lemeshow. Data dikumpulkan melalui kuesioner berskala Likert dan dianalisis menggunakan regresi linear berganda, didahului dengan uji validitas, reliabilitas, dan asumsi klasik. Hasil penelitian menunjukkan bahwa kualitas produk, harga, dan kepercayaan konsumen masing-masing berpengaruh positif dan signifikan secara parsial terhadap keputusan pembelian, dengan harga sebagai faktor paling dominan, diikuti kualitas produk dan kepercayaan konsumen. Secara simultan, ketiga variabel tersebut berpengaruh signifikan terhadap keputusan pembelian dan mampu menjelaskan 47,4 persen variansinya. Temuan ini mengindikasikan bahwa harga yang terjangkau dan kompetitif, kualitas produk yang konsisten, serta penguatan kepercayaan konsumen merupakan strategi penting bagi penjual untuk mendorong keputusan pembelian di TikTok Shop.
Rancang Bangun Sistem Informasi Pengelolaan Pengaduan Berbasis Push Notification pada PLN UPDL Palembang Eriel Budiman; Dimas Agung Subayu; Gusmelia Testiana
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 5 (2026): AGUSTUS-SEPTEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/d3d37a24

Abstract

Pengelolaan pengaduan pada PT PLN (Persero) Unit Pelaksana Pendidikan dan Pelatihan (UPDL) Palembang telah memanfaatkan Google Form sebagai media penyampaian pengaduan dan Google Spreadsheet sebagai media penyimpanan data. Namun, proses pemantauan masih bergantung pada pemeriksaan Spreadsheet oleh petugas karena belum tersedia mekanisme pemberitahuan otomatis ketika terdapat pengaduan baru. Penelitian ini bertujuan untuk merancang dan membangun sistem informasi pengelolaan pengaduan Pulse Check berbasis push notification dengan tetap mempertahankan mekanisme pengaduan yang telah digunakan. Pengumpulan data dilakukan melalui observasi, diskusi dengan pihak terkait, dan studi dokumentasi. Pengembangan sistem dilakukan melalui tahapan analisis kebutuhan, perancangan, implementasi, integrasi, dan pengujian. Pulse Check mengintegrasikan Google Form dan Google Spreadsheet dengan Google Apps Script, layanan aplikasi berbasis Next.js, Firebase Cloud Messaging, dan aplikasi Android. Pengujian dilakukan terhadap fungsi utama dan alur integrasi sistem, mulai dari penerimaan pengaduan hingga pembaruan status dan sinkronisasi data. Hasil pengujian menunjukkan bahwa fungsi autentikasi, penerimaan data pengaduan, pengiriman push notification, pemantauan dan detail pengaduan, integrasi WhatsApp, pembaruan tindak lanjut, serta sinkronisasi data dapat berjalan sesuai dengan hasil yang diharapkan. Dengan demikian, Pulse Check dapat menambahkan mekanisme pemberitahuan dan pemantauan melalui perangkat mobile tanpa mengganti Google Form dan Google Spreadsheet yang telah digunakan sebelumnya.

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