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Journal of Public Policy and Management Review

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Jurnal Ilmu Administrasi Publik diterbitkan oleh Jurusan Ilmu Administrasi Publik Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

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ANALISIS INOVASI PELAYANAN 6 IN 1 (ELEKTRONIK LAHIR MATI PINDAH DATANG) DI DISPENDUK CAPIL KOTA SURABAYA Gayuh Nur Fadilah; Maesaroh Maesaroh
Journal of Public Policy and Management Review Volume 9 Nomer 2 Tahun 2020
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Kota Surabaya memiliki jumlah penduduk yang tinggi. Pertambahan jumlah penduduk yang terus meningkat di setiap tahunnya mempengaruhi tingginya permintaan pelayanan administrasi kependudukan khususnya pada pelayanan akta kelahiran dan akta kematian sehingga menyebabkan menumpuknya antrian dan adanya calo. Inovasi pelayanan 6 in 1 atau e-Lampid yang diselenggarakan oleh Dinas Kependudukan dan Pencatatan Sipil Kota Surabaya hadir untuk menggantikan pelayanan yang sebelumnya. Tujuan dari Penelitian ini adalah menganalisis atribut inovasi dan faktor-faktor yang menjadi pendorong dan penghambat inovasi pelayanan. Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Penelitian ini menggunakan teori atribut inovasi milik Rogers, faktor pendukung milik Fontana dan faktor penghambat miliki Albury untuk melihat bagaimana karakterisitk dan pelaksanaan dari inovasi pelayanan 6 in 1 (e-Lampid) di Kota Surabaya. Hasil penelitian ini menunjukkan bahwa inovasi pelayanan 6 in 1 (e-Lampid) memiliki 1) keuntungan relatif, 2) kesesuaian, 3) kemungkinan dicoba dan 4) kemudahan diamati, akan tetapi masih mengalami kerumitan. Dalam pelaksanaannya, Inovasi pelayanan 6 in 1 (e-Lampid) memiliki faktor pendukung, yaitu adanya orang-orang dan kelompok kreatif, budaya, dan sumber daya manusia. Disisi lain, faktor penghambat juga terdapat dalam pelaksanaan inovasi pelayanan 6 in 1 (e-Lampid) yaitu ketergantungan terhadap figur yang memiliki high performer serta tekanan dan hambatan administratif. Saran yang dapat diberikan adalah menjaga koordinasi yang kooperatif dan kolaboratif dengan dengan dibentuknya tim khusus untuk pengaduan terkait kendala jaringan untuk program inovasi pelayanan 6 in 1 (E-Lampid) dan perlunya pengembangan aplikasi terkait pemberitahuan atau notifikasi mengenai proses verifikasi dan kelengkapan berkas.

PERAN STAKEHOLDERS DALAM IMPLEMENTASI KEBIJAKAN PERLINDUNGAN PEREMPUAN DARI TINDAK KEKERASAN DI KOTA SEMARANG Wati, Mei Sarah; Kismartini, Kismartini
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Women hold the key and are strategic in engraving the next generation, so the protection of women is very important. The Semarang City Government in carrying out safeguards is assisted by various stakeholders, as a form of seriousness, the Government of Semarang City established Regional Regulation No. 5 of 2016 concerning the protection of women and children from acts of violence, this is done to suppress cases of violence. This is a descriptive qualitative research which aims to identify stakeholders as well as to analyze roles and factors that hinder stakeholders in the implementation of women's protection policies in Semarang City. The result of this research shows that the internal stakeholders are the Office of Womenâ€™s Empowerment and Child Protection, SERUNI PPT, District PPT, Semarang City PKK which acts as a policy creator, facilitator, implementer and coordinator. Whereas the external stakeholders consists of NGOs, Community Care for Women, related offices, hospitals, academics, security and courts. There are inhibiting factors for the role of stakeholders, namely the low commitment of members who are a part of integrated service center, the lack of available human and financial resources, overlapping tasks and functions of the agency, bureaucratic structures that are prone to victim information leakage, regulations that hinder the handling process, law enforcement processes related to proving difficult cases of violence and the patriarchal culture in the community is still thick. To overcome this problem, the government needs to establish a new regulation related to handling violence, making SOP for womenâ€™s protection, increasing cooperation with other parties, outsourcing as well as educating related government offices and the society.

ANALISIS KINERJA BADAN PELAYANAN PERIJINAN TERPADU KOTA SEMARANG Rahmadini, Rizky Masita; Subowo, Ari; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 4, Nomor 1, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The research intends to describe and analyze the performance of Badan Pelayanan Perijinan Terpadu (BPPT) Kota Semarang. This research uses descriptive qualitative research method.Based on the result of research shows that the performance of Badan Pelayanan Perijinan Terpadu Kota Semarang has not been optimal. It is necessary to be increased furthermore in the aspect of productivity, the quality of services, responsiveness, responsibility, accountability, cooperation, and justice .The conclusion in this research is Badan Pelayanan Perijinan Terpadu Kota Semarang has not been optimal. The obstacles that are faced the limited human resources who master in technology and ineffective coordination with relevant agencies. Based on conclusion, researcher recommends to Badan Pelayanan Perijinan Terpadu Kota Semarang to improve the criteria that is assessed, it is still less successfull so the performance of BPPT Kota Semarang can be optimized.

Evaluasi Pelaksanaan Pendidikan dan Pelatihan Teknis Kompetensi Pengelolaan Perkantoran Berbasis Teknologi Informasi (TI) Angkatan II Tahun 2014 Pada Badan Pendidikan dan Pelatihan Provinsi Jawa Tengah Hapsari, Putri Ratna; Marom, Aufarul
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This study is structured to evaluate the implementation of technical training competency office management based ini information technology class II in 2014 at the Board of Education and Training of Central Java province using indicators of success, education and training, as well as the factors that influence the success of education and training. Qualitative descriptive study with data collection through interviews, observation, documentation, and literature study. Source of information is head of the technical areas, technical training field staff on the Board of Education and Training of Central Java Province, and alumni of training participants. The study used indicator of the successfull training of Michael Hariss. Indicators participants' reactions have not been good, less active and not enthusiastic follow the training. Changes in behavior has not been good, most participants still have the same pattern of work as it did before the training. Tangible results have not been good, there are still a lot of training participants who do not apply the knowledge gained on the job because it is not related with their field. Researchers also evaluated the factors that affect the success of the training from some experts. Training participants are not good, they are less enthusiastic participants and many of them who are join the training not match with the IT field or PDE. Coach is pretty good, the ability to transfer knowledge is good but there are lack practice for the participants. Materials provided has not been good, the participants felt the training was too theoretical and less practice which are related with IT. Good facilities and infrastructure, and wireless audio wasteful battery consumption, wifi unstable, as well as computer provided insufficient number for training participants. Time management isn't good, trainers and participants alike are still frequently late for training. Based on the results of this study we can conclude that the implementation of technical training competency office management based on information technology (IT) class II in 2014 at the Board of Education and Training of Central Java province has not been good. The recommendation given that need a selection for the participants to join to make the training usefull and on target. Need to complete the infrastructure to support the learning process and provide a firm training sanctions for both trainers and participants who are indicipliner.

ANALISIS KUALITAS PELAYANAN KESEHATAN PADA PUSAT KESEHATAN MASYARAKAT (PUSKESMAS) PADANGSARI, BANYUMANIK, SEMARANG Noviana Anjani Perwitasari; Nina Widowati; Susi Sulandari
Journal of Public Policy and Management Review Volume 2, Nomor 2, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Health center represent one of the public organization structure giving service in health area to common society that is Social Health Center. Health center is a health facility assigned to deal with the issue for public health in sub district. This study aims to find out and get a clear picture about the quality of services provided by Public Health Care of Padangsari. Type used is descriptive qualitative view of the five dimensions of service.the results showed of the five dimensions of health care quality assessment showed value unfavorable. It is evident from the results of the ynterviews show that the dimension. To inprove the quality of health care, public health centers should consider Padangsari service user satisfaction.

IMPLEMENTASI PENYELENGGARAAN PERPUSTAKAAN DI KABUPATEN KENDAL Pradipta, Wisnu; Rostyaningsih, Dewi; Rengga, Aloysius
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In the framework of the intellectual life of the nation, as mandated in the preamble of the Indonesia Constitution on 1945 in the fourth paragraph. The Government of the Province of Central Java has published Regulations about a Arrangement the Library, that is an activity planning, management, preservation, development, coaching and supervision of the Library. The policy was formulated to solved existing problems one of them a low interest of reading society. The purpose of the research was to find out how the Implementation of the Arrangement the Library in the District of Kendal and to know of factors support and obstacle of implementation. The method used in this research was qualitative-descriptive. Based on the results of research in the Office of Library and Regional Archives in The District Of Kendal as the main executor of Kendal government in the sector of library. That the Implementation policy of Arrangement the Library in the District of Kendal on 2014 have not been implemented maximally. Because there are still some targets achievement RPJMD library sector at Kendal in 2010-2015 has not been reached. Target performance indicators on the RPJMD yet achieved one of them is the level of library visitors. In the implementation of this policy there are still obstacles such as communications that has not been going well, limited human resources, facilities and infrastructures supporting the Library is still limited. The result of this research can be concluded that the implementation of arrangement the library in the Districtof Kendal in 2014 has not been implemented maximally. Suggestion from researcher is the Office of Library and the archive area of Kendal as implementers are expected to further improves communication in socialization of the Library and the interests of reading to the general public. Then the addition of budget to the section of Library for the procurement of non-permanent employees (npe) to fill a shortage of librarians and Library technical personnel, as well as improving infrastructure facilities of the Library.

PENGARUH ATRAKSI WISATA DAN FASILITAS WISATA TERHADAP KEPUASAN PENGUNJUNG DI OBJEK WISATA GOA JATIJAJAR KABUPATEN KEBUMEN 2018 Nurohman, Aji Ima; Lestari, Hesti
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research is motivated by the growth rate of tourism in Kebumen regency is high and not balanced with the improvement of the quality of existing attractions, either in the form of tourist attractions or tourism facilities. The problem in this research is "is there any influence on the tourist attraction and tourism facility to visitor satisfaction at Jatijajar Caves. Specifically, this research is focused on two variables, there is he tourist attractions and tourism facilities. The purpose of this study is to be able to study the influence of these two variables in influencing visitor satisfaction in Jatijajar Caves Kebumen. After conducting a literature review and hypothesis preparation, the data collected through questionnaires on 100 visitors Jatijajar Caves Kebumen that obtained by non-probability sampling technique, especially accidental sampling. Then the data analysis obtained by using linear regression analysis and multiple regression. This analysis includes validity and reliability test, Spearman correlation, simple linear regression, multiple linear regression, and hypothesis testing through t test and F test. F test shows that the variables of tourist attraction and tourism facility have a significant effect on visitor satisfaction. Adjusted R square number is 0,594 indicates that 59,4% variable of visitor satisfaction can be explained by both independent variables. While the remaining 40.6% is explained by other variables outside the two variables used in this research.

ANALISIS KUALITAS KESEHATAN BAGI PESERTA PROGRAM JAMKESMAS DI PUSKESMAS BERGAS KABUPATEN SEMARANG Dian Kusuma Hastin; Ida Hayu Dwimawanti; Aufarul Marom
Journal of Public Policy and Management Review Volume 3, Nomor 1, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

One of the tasks of government is to provide health services to the community , especially to the poor . To facilitate the poor to health services , the government through the Ministry of Health held a health care program for the poor that health insurance program for the poor masyarakt or more popular with the name JAMKESMAS . Health services using JAMKESMAS card can be obtained throughout the government -owned general hospitals and also in all health centers . The purpose of this study was to analyze the quality of health services provided by the health center to the patient Bergas JAMKESMAS Program participants. . This study used a descriptive research type , based on a qualitative approach using 10 dimensions of Parasuraman namely Reliability ( reliability ) , responsiveness ( responsiveness ) , Competence ( knowledge ) , Access , Courtesy ( politeness ) , Communication ( communication ) , Credibility ( credibility ) , security ( security ) , understandings the customer ( the ability to understand the customer ) , and Tangibles ( physical evidence ) . Informants in this study is Bergas officer at the health center as a health care provider and patient JAMKESMAS Program participants as recipients of health services . The data source of this research through in-depth interviews conducted by researchers to the informant ( Indepth Interview ) . The results showed that the quality of health care for participants in the Health Center Program Bergas JAMKESMAS there are two dimensions that meet the dimensions are the dimensions of Parasuraman Communication ( communication ) , and Credibility ( credibility ) and still not meet the dimensional ddelapan Parasuraman dimensions namely Reliability ( reliability ) , responsiveness ( responsiveness ) , Competence ( knowledge ) , Access , courtesy ( politeness ) , security ( security ) , understandings the customer ( the ability to understand the customer ) , and Tangibles ( physical evidence. )

IMPLEMENTASI PROGRAM KALI BERSIH DI KOTA SEMARANG DALAM MENANGGULAGIPENCEMARAN LINGKUNGAN Nisa, Anis Khairun; Hidayat, Zainal
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Banyaknya kegiatan indutri dan masyarakat menyebabkan rusaknya ekosistem sungai dan mempengaruhi kehidupan masyarakat.Tujuan adanya Implementasi Program Kali Bersih (PROKASIH) di Kota Semarang untuk menangani pencemaran sungai yang semakin memburuk.Fokus penelitian ini adalah Program Kali Bersi di Kota Semarang.Tujuan penelitian ini untuk mengetahui sejauh mana pelaksaan Program Kali Bersih di Kota Semarang.Penelitian ini menggunakan penelitian kualitatif deskriptif.Teknik pengumpulan data menggunakan observasi, wawancara dan dokumen-dokumen yang berhubungan dengan pelaksanaan Program Kali Bersih di Kota Semarang. Hasil penelitian menunjukan bahwa pelaksaan program kali bersih sudah berjalan dengan baik meskipun hal ini masih terdapat beberapa kendala yang dihadapi seperti, sikap masyarakat yang masih membuang sampah di sungai dan pembuangan limbah industri yang tidak sesuai dengan baku mutu air limbah. Sehingga hal ini perlu upaya yang keras dalam meningkatkan dukungan kelompok sasaran Program Kali Bersih dalam upaya pemberian sanksi yang tegas terhadap pencemaran lingkungan.

ANALYSIS PERFORMANCE ORGANIZATION OF COMPETENCY ASSESSMENT UNIT BKD PROVINCE OF CENTRAL JAVA IN THE IMPLEMENTATION OF THE ASSESSMENT CENTER Ayu Atika; Hardi Warsono
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

So far, Civil Servants are often assumed to be less professional employees. This was due, among other things, to a mismatch between the competencies of civil servants and job competencies that they held. Seeing how urgent the competency role of a civil servant in carrying out his duties, BKD Province of Central Java captures this as a challenge that needs to be faced. This was done, among others, through the establishment of an assessment center at the Competency Assessment Unit by BKD Province of Central Java as a form of follow-up on competency-based HR development. The problem faced by the Competency Assessment Unit BKD Province of Central Java is that there is still frequent rejection at the request of the regional assessment. The research method used in this study is descriptive qualitative. The theory used is the theory of performance measurement from Dwiyanto, which is five indicators which include: Productivity, Service Quality, Responsiveness, Responsibility, Accountability. The results of this study indicate that the organizational performance of the Competency Assessment Unit Province of Central Java can be said to be quite good, which is dominating problems is namely the limited infrastructure to support performance and the limited number of human resources that are not increasing but are always decreasing every year due to retirement, so the thing that can be do is to improve the infrastructure used to support performance in the implementation of the assessment center. Keywords:

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