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JURNAL ILMIAH MANAJEMEN & BISNIS
Published by Universitas Muhammadiyah Sumatera Utara
ISSN : 16937619     EISSN : 25804170     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Ilmiah Manajemen dan Bisnis, published by the Departement Management, Faculty of Economics and Business, University of Muhammadiyah Sumatera Utara (UMSU), Medan, North Sumatra, Indonesia, which includes articles on the scientific research field of Management Sciences, includes the results of scientific research original, Jurnal Ilmiah Manajemen dan Bisnis accepts manuscripts in the field of research includes scientific fields relevant to: Human Resource Management, Marketing Management, Financial Management, Strategic Management, Organizational Behavior, Business and Entrepreneurship, the relevant Sector Management Science.
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Articles 192 Documents
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Anteseden Niat Beli Ulang Belanja Online: Uji E-kepuasan Sebagai Mediasi Jeanne Ellyawati; Agnes Pepethinganing Piwi
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 23, No 1 (2022): April - September
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v23i1.8606

Abstract

Purpose This study aims to predict the effect of security, trustworthiness, ease-of-use, and privacy concerns on repurchase-intentions and the role of e-satisfaction as a mediator.Methodology Data were collected through structured questionnaires. We used a cross-sectional online survey, with purposive and snowball sampling methods. SmartPLS was employed to verify the hypothesis.Findings Security, trust, ease-of-use, and privacy issues have a positive effect on e-satisfaction and repurchase intentions. E-satisfaction partially mediates the effect of the four antecedent variables on repurchase-intention.Originality/Novelty This study focuses on consumers' online shopping experience as measured by security, trustworthiness, ease-of-use, and privacy concerns to predict e-satisfaction and repurchase intention. The research setting was conducted in the three largest marketplaces in Indonesia with heterogeneous research subjects. The results show that ease-of-use is the most dominant predictor of influence on e-satisfaction and repurchase intention.Implications Companies are suggested to always provide online shopping applications that are easy to understand, access, and operate by consumers. Besides, security in transactions is very important so that consumer privacy is maintained and can strengthen consumer trust. These efforts focus on satisfying consumers first because consumers who experience e-satisfaction will be more likely to purchases on the same marketplace.
Citra Destinasi dan Pengalaman Destinasi Terhadap Loyalitas: Peran Mediasi Kepuasan Wisatawan Muhammad Fahmi; Dedek Kurniawan Gultom; Qahfi Romula Siregar; Raihanah Daulay
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 23, No 1 (2022): April - September
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v23i1.9852

Abstract

Purpose The purpose of this research is to formulate a measurement model of Emotional Exhaustion for non-permanent lecturers with SEM-PLS at Private Islamic Higher Education (PTAIS) in North Sumatra.Methodology The research population is all non-permanent lecturers of Private Islamic Higher Education (PTAIS) in North Sumatra. To determine the sample size, Maximum Likelihood estimation is used in the Structural Equation Model (SEM). Therefore, based on the need for researchers to use data analysis techniques using the Structural Equation Model and also because later the maximum likelihood estimation technique will be used which requires a sample size of 100-200 samples, the researcher will take a sample of 100-200 non-permanent lecturers. The analytical method used is SEM-PLS analysis.Findings The results showed that there was a significant effect of Role Conflict on Emotional Exhaustion. There is a significant effect of Self Efficacy on Emotional Exhaustion. There is a significant influence of Leadership on Emotional Exhaustion. There is a significant effect of Emotional Exhaustion on Job Satisfaction. There is a significant effect of Role Conflict on Job Satisfaction. There is a significant effect of Self Efficacy on Job Satisfaction. There is a significant influence of Leadership on Job Satisfaction. There is no significant effect of Leadership on Job Satisfaction through Emotional Exhaustion. There is no significant effect of Role Conflict on Job Satisfaction through Emotional Exhaustion. And there can be no significant effect of Self efficacy on Job Satisfaction through Emotional ExhaustionOriginality/Novelty The research model uses five (5) variables and applies the concept of mediation, where each relationship in the research model is analyzed by SEM-PLS.Implications This study has shown that Emotional Exhaustion does not have a mediating effect on the influence of leadership, self-efficacy and role conflict on job satisfaction. Starting from the results of this study, the recommendation for further research is to try to analyze or use the Emotional Exhaustion variable as an independent variable, not as a mediating variable.
Antaseden Kepuasan dan Loyalitas Penumpang Maskapai Penerbangan Low Cost Carrier di Indonesia Raihanah Daulay; Roswita Hafni; Satria Mirsya Affandy Nasution
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 23, No 2 (2022): Oktober 2022 - Maret 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v23i2.11725

Abstract

Purpose - The purpose of this study was to formulate a model of passenger satisfaction and loyalty for Low Cost Carrier Airlines in IndonesiaMethodology - This type of research can be classified as causal research. This research was conducted in several big cities in Indonesia. Data collection was carried out by distributing questionnaires to respondents via the Google Form which was distributed using the WhatsApp application. In this study, the sample size was 250 passengers. The data analysis method used is Structural Equation Modeling (SEM) with LISREL 8.80 software.Findings - The results of the study show that Service Quality, Price, and Brand Image have a positive and significant effect on Trust. Service Quality, Price, and Brand Image have a positive and significant effect on Satisfaction. Service Quality, Price, Brand Image, trust and satisfaction have a positive and significant effect on Loyalty. Furthermore, there is the influence of Service Quality on Satisfaction through the Trust variable, there is the Effect of Price on Satisfaction through the Trust variable, there is the influence of Brand Image on Satisfaction through the Trust variable and there is the influence of Trust on Loyalty through the Satisfaction variable.Originality/Novelty - The research model uses five (5) variables and applies the concept of mediation, where each relationship in the research model is analyzed with SEM-Lisrel.Implications - This study has shown that trust and satisfaction have a mediating effect on the significant effect of Service Quality, Price, and Brand Image on loyalty. Starting from the results of this study, the recommendations for further research are to try to analyze or use the variables trust and satisfaction as independent variables, not as mediating variables.
Peningkatan Kualitas Lulusan daan Daya Saing Perguruan Tinggi Swasta Berbasis Spiritual Capital : Studi Di Sumatera Utara Radiman Radiman; Nadia Ika Purnama; Muhammad Andi Prayogi; Jufrizen Jufrizen; Maya Sari
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 23, No 2 (2022): Oktober 2022 - Maret 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v23i2.11726

Abstract

Purpose - This study aims to produce a model for improving the quality of graduates and the competitiveness of private tertiary institutions based on spiritual capital by paying attention to and utilizing their spiritual capitalMethodology - This research was only conducted at the 15 best private universities in North Sumatra. The sample size for SEM using the Maximum Likelihood Estimation (MLE) estimation model is 100-200 samples. Data collection was carried out by distributing questionnaires. The data analysis method used in this study is factor analysis and the Structural Equation Modeling method using SEM-PLS softwareFindings - The results of the study show that there is a significant influence from Leadership and Good University Governance on Graduate Quality. There is a significant influence of Leadership and Good University Governance on Competitiveness. There is a significant influence of Leadership on Graduate Quality moderated by Spiritual Capital and there is a significant influence of the moderating effect of Spiritual Capital on the relationship between Good University Governance and Competitiveness.Originality/Novelty - The research model uses five (5) variables and applies the concept of mediation, where each relationship in the research model is analyzed with SEM-PLS.Implications - This study has shown that Spiritual Capital has a moderating effect on the influence. of Leadership and Good University Governance on Competitiveness. Starting from the results of this study, the recommendation for further research is to try to analyze or use the Spiritual Capital variable as an independent variable, not as a moderating variable.
Kredibilitas Social Media Influencer Marketing terhadap Minat Beli: Hedonisme Sebagai Moderasi S.A Marivan HR; Kurniawati Kurniawati; Yolanda Masnita
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 23, No 2 (2022): Oktober 2022 - Maret 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v23i2.11304

Abstract

Purpose Social media influencers (SMIs) have become a major source of influence in influencing consumer behaviour in the decision-making processes. As such, this justifies scholarly attention in understanding how SMI translates its meaning into preferred brands and drives consumers positive behavioural intentions. This paper aims to examine the impact of SMIs credibility, as manifested by trustworthiness, attractiveness, and expertise, along with the moderating effects of hedonism, on followers purchase intention.Methodology Sampling data was collected by purposive sampling and obtained 174 valid samples of Instagram social media users. The data were analyzed using the SEM-PLS methodFindings The results show that SMIs trustworthiness have positive effect on followers purchase intention. Moreover, the moderating effect of hedonism on the relationship between SMIs trustworthiness, attractiveness, and expertise, does not affect followers' purchase intention. Originality/Novelty This research contributes to the SMI literature by examining the influence of SMIs source credibility, along with the moderating effect of hedonism, on followers purchase intention. Implications At the end of the day, many organizations choose to engage SMIs for advertising given their high number of followers and expertise in their niche. However, regarding merely these requirements can result in wrong decisions. The findings of this research indicate that companies need to carefully select an SMI who is perceived as trustworthy by their followers to generate purchase intent.
Pengukuran Kepercayaan dan Minat Dalam Menggunakan E-money Nadia Ika Purnama; Muhammad Andi Prayagi; Muhammad Arif
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 23, No 2 (2022): Oktober 2022 - Maret 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v23i2.11859

Abstract

Purpose - This study aims to determine the factors that influence trust and interest in using e-money in Medan City.Methodology - The population in this study is the people of Medan City who already know about e-money as a tool for making transactions. The sampling method used in this study was purposive sampling. The sample criteria in this study are Indonesian people who use e-money products issued by 26 companies that already have official permits from Bank Indonesia. While the sample size in this study was 200 people. The data source in this research is the primary data source. Data collection techniques used. The data analysis method used is the Structural Equation Model from the LISREL 8.80 statistical software package.Findings - The results showed that Perceived Benefit had a positive effect on Trust significantly. Perceived benefits have a positive effect on interest significantly. Perceived risk has a negative effect on trust significantly. Perceived risk has a negative effect on interest significantly. Trust has a positive effect on interest significantly. Trust can positively mediate the effect of Perceived Benefits on Interest and trust can mediate the effect of Perceived Risk on Interest.Originality/Novelty - The research model uses four (4) variables and applies the concept of mediation, where each relationship in the research model is analyzed with SEM-Lisrel.Implications - This study has shown that trust has a mediating effect on the effect of perceived benefits and perceived risks on interest. Starting from the results of this study, the recommendation for further research is to try to analyze or use the trust variable as an independent variable, not as a mediating variable.
Pemasaran Digital Terintegrasi Terhadap Loyalitas Pelanggan Asrizal Efendy Nasution; Linzzy Pratami Putri; Rini Astuti Astuti
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 23, No 2 (2022): Oktober 2022 - Maret 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v23i2.8474

Abstract

Purpose - This study aims to determine the right promotion concept for 212 Mart Medan with variables studied are sales promotion, advertising, direct marketing and public relations in increasing customer loyalty.Methodology - Data collection is done through a questionnaire with a sampling technique used random sampling by using 100 customers of 212 Mart Medan. Data processing using Structural Equation Model (SEM) analysis.Findings - The results of this study indicate that the variables of sales promotion, advertising, direct marketing and public relations have a significant influence on customer loyalty at 212 Mart Medan.Originality/Novelty - Digital marketing model through the Website, Facebook (FB), Instagram IG), and Whatsapp Group (WAG) which are integrated with social media owned by FOSIL BKM MEDAN as a forum for gathering representatives of mosque management to mobilize Muslims united to build sharia economy through shopping at 212 Mart Medan.Implications - With the availability of those media, 212 Mart Medan can be used as a place for sales promotion, advertising, direct marketing, public relations in an effort to increase customer loyalty
Likuiditas dan Leverage terhadap Nilai Perusahaan Dimediasi Profitabilitas: Eksplorasi Peran Financial Technology sebagai variabel Moderasi Intan Zoraya; Chairil Afandy; Ridwan Nurazi; Nia Herlina
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 24, No 1 (2023): APRIL - SEPTEMBER 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v24i1.12419

Abstract

Purpose – This study aims to analyze the impact of liquidity and leverage on firm value mediated by profitability and explore the role of financial technology as a moderating variable on the effect of liquidity and leverage on profitability.Methodology – The population of this study are banks listed on the Indonesia Stock Exchange. The sampling technique in this study was purposive sampling, which obtained a sample size of 24 banks. The data collection method uses annual data documentation techniques (annual report), obtaining 144 data. The data analysis method in this study is moderated-mediation regression analysis.Findings – This study found that liquidity and leverage affect profitability. This study also reveals that liquidity affects firm value, while leverage has no effect on firm value. Furthermore, this study is able to explain that profitability mediates the effect of liquidity and leverage on firm value. An important result of this study is that financial technology is proven to moderate the effect of liquidity and leverage on profitability.Originality/Novelty – The complexity of this research model enriches the empirical study of the role of financial technology as a moderating influence of liquidity and leverage on firm value mediated by profitability.Implications – This research can practically provide guidance for banking companies to increase firm value by starting and/or increasing collaboration with fintech companies because it is an opportunity for companies to increase profitability. In addition, banks can also collaborate through investing in fintech companies or creating their own fintech services. 
Leader-Member Exchange Terhadap Kepuasan Kerja: Mediasi Komitmen Organisasi dan Perceived Organizational Support Sharifah Fathia Hannisa Noor; Jufrizen Jufrizen
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 24, No 1 (2023): APRIL - SEPTEMBER 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v24i1.14891

Abstract

Purpose − This study examines and analyses the effect of Leader-Member Exchange on job satisfaction through organizational commitment and perceptions of organizational support at the North Sumatra BKKBN Office directly and indirectly.Methodology − The approach used in this study is an associative quantitative approach. The population in this study were all employees at the North Sumatra BKKBN Office. The sample in this study used the saturated sample method, totalling 91 employees at the North Sumatra BKKBN Office. Data collection techniques in this study used interviews and questionnaires. Data analysis techniques in this study used a quantitative approach using SEM_PLS.Findings − The results of this study indicate that Leader-Member Exchange, organizational commitment and Perceived organization support have a positive and significant effect on job satisfaction, Leader-Member Exchange, have a positive and significant effect on organizational commitment and perceived organization support, Leader-Member Exchange has a positive and significant effect on job satisfaction through Organizational Commitment and Perceived Organizational Support at the North Sumatra BKKBN Office.Originality/Novelty − This study examines LMX as a more comprehensive predictor of job satisfaction and then explicitly explores the importance of organizational commitment and perceived support as mediators in the relationship between LMX and job satisfaction.Implications −This research has shown that organizational commitment and perceived organizational support mediate the effect of Leader-Member Exchange on job satisfaction through organizational commitment. The recommendation for further research is to analyze or use the variable perceived organization support as an independent variable, not as a mediating variable 
Investasi Digital Reksa Dana dengan Model Unified Theory Acceptance and Use of Technology (UTAUT) Pada Generasi Y dan Z Yudhita Valen Prasarry; Reagen Yohanes Sayoga; Frihardina Marsintauli; Dessy Handayani
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 24, No 1 (2023): APRIL - SEPTEMBER 2023
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v24i1.14451

Abstract

Purpose –  This research is to determine the factors influencing investors' intention to use investment applications among generations Y and Z.Method – The sampling technique uses purposive sampling to obtain 294 samples of digital investment users in Indonesia. Data was collected online and analysed using structural equation modelling (SEM) based on partial least squares (PLS) components or variants. Results – The study’s results show that performance expectations, effort expectations, social influence, facility conditions, hedonic motivation, and utilitarian motivation are known to have a significant positive effect on behavioural intentions. Furthermore, behavioural intentions have a significant influence on user behaviour.Originality (novelty) – The model used to measure intention to accept digital investment uses the UTAUT model by adding two main factors related to behavioural purposes: hedonic and utilitarian motivation.Implications –  Investment business players are competing to create investment applications that are safe and friendly for beginners to operate, even though there are still many people who are reluctant to invest online because they are still unsure about the legality and security reasons. It is important to know the factors that can stimulate the intention to use investment applications by investors among generations Y and Z. The choice of generations Y and Z is because these two generations were born at a time when new technologies were emerging

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