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JURNAL ILMIAH MANAJEMEN & BISNIS
Published by Universitas Muhammadiyah Sumatera Utara
ISSN : 16937619     EISSN : 25804170     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Ilmiah Manajemen dan Bisnis, published by the Departement Management, Faculty of Economics and Business, University of Muhammadiyah Sumatera Utara (UMSU), Medan, North Sumatra, Indonesia, which includes articles on the scientific research field of Management Sciences, includes the results of scientific research original, Jurnal Ilmiah Manajemen dan Bisnis accepts manuscripts in the field of research includes scientific fields relevant to: Human Resource Management, Marketing Management, Financial Management, Strategic Management, Organizational Behavior, Business and Entrepreneurship, the relevant Sector Management Science.
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Articles 203 Documents
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Environmental Awareness, Government Promotion, Perceived Price Value, Lifestyle, dan Perceived Risk Terhadap Minat Beli Kendaraan Listrik. Faujiyah, Firdhani; Rahmawati, Anisa; Yuniarti, Trisna
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 26, No 1 (2025): APRIL - SEPTEMBER
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v26i1.22618

Abstract

Purpose – This study aims to examine the factors influencing consumer purchase intention toward electric vehicle products in the Greater Jakarta Area (Jabodetabek).  Methodology – Through purposive sampling of motor vehicle users in the Jabodetabek area, a total of 1780 questionnaire responses were collected. Then the data were analysed using the Sequential Equation Modelling (SEM) method - PLS.Findings – Based on the analysis's results, lifestyle is the most influential factor affecting consumers' purchase intention of electric vehicles, compared to other factors studied. In contrast, environmental awareness does not significantly influence consumers’ intention to purchase electric vehicles.Originality/Novelty – This study offers a new perspective on how environmental awareness, government promotion, perceived price value, lifestyle, and perceived risk affect purchase intention toward electric vehicles in the Jabodetabek area. Consequently, it provides insights for developing more effective marketing strategies and public policies to reach potential consumers.Implications – Despite adequate infrastructure, along with supportive government policies and subsidies aimed at promoting the adoption of electric vehicles to reduce carbon emissions in the Jabodetabek area, environmental awareness alone does not significantly drive consumer interest. Instead, lifestyle emerges as the most influential factor in shaping consumer purchase intention. These findings suggest that stakeholders should consider lifestyle-oriented strategies to enhance the effectiveness of marketing policies and promote electric vehicle adoption as part of the border to reduce carbon emissions
Kinerja Auditor dalam Perspektif Komitmen Organisasi dan Stres Kerja: Dimoderasi Locus of Control Rialdy, Novien; Sari, Maya; Pohan, Mukmin
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 26, No 1 (2025): APRIL - SEPTEMBER
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v26i1.25109

Abstract

Purpose – This study examines the effect of organisational commitment and work stress on auditor performance with locus of control as a moderating variable in the Islamic banking industry in Medan.Methodology – This study employed a quantitative approach to objectively measure the relationships between variables using numerical data. Data analysis was conducted using Partial Least Squares Structural Equation Modelling (PLS-SEM), which is suitable for complex models and relatively small sample sizes. The population consisted of internal auditors from banking companies in Medan, North Sumatra. A total of 115 respondents were selected using purposive and snowball sampling to ensure relevance to the study objectives. Data were collected through a Likert-scale questionnaire to obtain measurable and statistically analyzable information. Findings – The results show that organisational commitment has a positive and significant effect on auditor performance, while work stress has a negative and significant effect on auditor performance. Furthermore, locus of control cannot moderate the effect of organisational commitment on auditor performance, but can moderate the effect of work stress on auditor performance in the Islamic banking industry in Medan.Originality/Novelty – The originality of this study lies in the integration of locus of control as a psychological variable in the structural relationship model between organisational and individual factors on auditor performance.Implications - The implications of this study contribute to management in designing human resource development strategies that take into account the psychological aspects of individuals in improving auditor performance. 
Perspektif Perilaku dalam Niat Adopsi Financial Technology: Peran Literasi Digital, Toleransi Risiko, dan Pengaruh Sosial Susanti, Susanti; Nurtyastuti, Titis
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 26, No 2 (2025): OKTOBER 2025 - MARET 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v26i2.26561

Abstract

Purpose – This research aims to analyze the factors influencing the intention to adopt fintech among the public in Surabaya, using a study of the e-payment fintech Gopay, with digital literacy, risk tolerance, social influence, and performance expectancy as variables.Methodology – The research method used in this study is quantitative, and primary data was obtained thru questionnaires using Google Forms. The sample used in this study consisted of 40 respondents. Data analysis was performed using SmartPLS4 software.Findings – The analysis results indicate that digital literacy, risk tolerance, social influence, and performance expectancy significantly influence the intention to adopt fintech among the people of Surabaya. Originality/Novelty – This research develops a model by making digital literacy, risk tolerance, social influence, and performance expectancy variables that influence the intention to adopt fintech. The uniqueness of this research lies in the selection of the e-payment study of Gopay, which has digital literacy access, and the respondents are more focused on the people of Surabaya, Indonesia. Implications – Based on this research, digital literacy, risk tolerance, social influence, and performance expectancy are factors that influence and drive the intention to adopt fintech among the people of Surabaya. Therefore, stakeholders such as fintech developers, the government, and financial institutions need to consider these factors in their education and marketing strategies to optimize the penetration of fintech services.  
Kinerja Karyawan: Peran Keseimbangan Kehidupan Kerja, Loyalitas Kerja dan Job Demand Putri, Aprilia; Setyawan, Agustinus; Donal Mon, Muhammad
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 26, No 2 (2025): OKTOBER 2025 - MARET 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v26i2.26626

Abstract

Purpose – This study aims to examine the impact of work-life balance, employee loyalty, and job demand on the job performance of Generation Z employees in manufacturing companies on Batam, with job satisfaction as a mediating variable.Methodology – A quantitative approach was employed using a survey method and purposive sampling technique. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with the SmartPLS 3 application.Findings – The results reveal that work-life balance, employee loyalty, and job satisfaction have a significant positive effect on the job performance of Generation Z employees in Batam’s manufacturing companies. However, job demand shows an inverse relationship, both directly and indirectly, with job performance Originality/Novelty – This study integrates three psychosocial variables work-life balance, employee loyalty, and job demand tested simultaneously to assess their impact on job performance. Its uniqueness lies in focusing on Generation Z, a workforce known for its flexibility, working within the rigid and highly demanding environment of manufacturing companies. Implications – The results highlight the importance of work-life balance and employee loyalty in enhancing performance, particularly through job satisfaction. This study contributes to a deeper understanding of the key factors influencing Generation Z employees’ performance in the manufacturing industry and provides a foundation for developing more effective human resource management strategies.
Peran Kepemimpinan dalam Memoderasi Pengaruh Beban Kerja dan Kepuasan Kerja terhadap Quiet Quitting Sunur, Cisilia Sartifa; Pudjiastuti, Dini; Angesti, Nadya Ganis; Yulian, Muhammad Farhan; Setiadi, Nugroho Juli
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 26, No 2 (2025): OKTOBER 2025 - MARET 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v26i2.26321

Abstract

Purpose – This study aims to examine the influence of workload and job satisfaction on quiet quitting, with leadership as a moderating variable, among lecturers at private universities in Indonesia. Methodology – A quantitative approach with survey method was employed. Data were collected from 130 lecturers at a private university using a structured questionnaire and analyzed with Structural Equation Modelling–Partial Least Squares (SEM-PLS). Both direct relationships and the moderating effects of leadership were tested through interaction termsFindings – The results show that workload significantly increases quiet quitting, while job satisfaction does not have a significant effect on quiet quitting. Leadership moderates the relationship between workload and quiet quitting, but does not moderate the relationship between job satisfaction and quiet quitting.Originality/Value – By examining workload, job satisfaction, and leadership together, this study offers a fresh perspective on quiet quitting in higher education, introducing a moderation approach that remains rare in this context.Practical Implications – The findings suggest that managing workload effectively and investing in strong, supportive leadership are critical to reducing quiet quitting. Universities can use these insights to design leadership programs that not only ease the strain of heavy workloads but also foster conditions where lecturers remain engaged and committed. 
Job Demands dan Resources terhadap Kinerja Tugas Pratomo, Aditya Gito; Syaebani, Muhammad Irfan
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 26, No 2 (2025): OKTOBER 2025 - MARET 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v26i2.26355

Abstract

Purpose – This study explores the impact of job demands and job resources on task performance among Indonesian Customs officers, with burnout and work engagement as mediators.Methodology – Data were collected using purposive sampling from 463 employees of the Directorate General of Customs and Excise (DJBC). Structural Equation Modeling (SEM) was used to analyze the relationships between job demands, job resources, burnout, work engagement, and task performance.Findings – The study revealed that job resources reduce burnout and positively influence work engagement, both strongly correlating with task performance. Job demands were found to have a positive relationship with burnout and work engagement, with a moderate positive effect on task performance. Interestingly, job demands can motivate employees in certain situations, not always negatively affecting work engagement or task performance.Originality/Novelty – This research applies the Job Demands-Resources (JD-R) model to the public sector, specifically within DJBC. It provides new insights into how job demands and resources influence task performance, with a focus on burnout and work engagement.Implications – DJBC leadership should balance job demands and resources to reduce burnout, boost work engagement, and enhance task performance.
Investigasi Logistics Service Quality Terhadap Loyalitas Pengguna Jasa Ekspedisi Yelita Anggiane Iskandar; Sarah Nur Azizah; Gita Kurnia
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 26, No 2 (2025): OKTOBER 2025 - MARET 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v26i2.22563

Abstract

Purpose – This study aims to analyze the factors that influence customer loyalty in using AS Express package services.Methodology – The sampling technique used a nonprobability sampling technique with a purposive sampling method with a sample size of 143 respondents, while data analysis was carried out using the PLS-SEM method.Findings – The results of the study indicate that customer satisfaction is the most influential factor on customer loyalty while the variables customer expectations, customer satisfaction, and attitude can indirectly affect customer loyalty. Then it was also obtained that only subjective norms have a significant positive effect on customer loyalty with path coefficient, t-statistics, and p-value values of 0.300; 3.499; and 0.000, respectively.Originality/Novelty – The novelty of this paper is logistics service quality and its effect on the loyalty of expedition service users, as well as the incorporation and modification of the use of the Theory of Planned Behavior and the American Customer Satisfaction Index model on several variables that make it up.Implications – Implications for AS Express, it is necessary to know customer expectations so that customers are not disappointed and feel satisfied after using AS Express services. In addition, AS Express can conduct benchmarking with competitors so that AS Express can improve its performance by making improvements from the results of the evaluation. Benchmarking can help AS Express understand customer expectations, increase customer satisfaction and loyalty, and be one way to increase shipping transactions so that the company's profitability also increases.
Peran Financial self efficacy memoderasi Literasi Keuangan dan Fintech Payment, Terhadap Perilaku Manajemen Keuangan Fitri Susilowati; Nabila Alfi Rizqina
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 27, No 1 (2026): APRIL - SEPTEMBER 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v27i1.29602

Abstract

Purpose – This study aims to examine the influence of financial literacy, fintech payments, and internal locus of control on financial management behaviour, with financial self-efficacy as a moderating variable, in a study of Generation Z in Java.Methodology – This study used a quantitative approach. Data were obtained from 240 Generation Z individuals in Java through questionnaires and analysed using Structural Equation Modelling-Partial Least Squares (SEM-PLS). The analysis was conducted to test the direct relationship between the variables and the moderating effect of financial self-efficacy.Findings – The results show that financial literacy and fintech payments have a significant positive effect on financial management behaviour, while internal locus of control has no effect. Financial self-efficacy moderates the influence of fintech payments on financial management behaviour, but does not moderate the influence of financial literacy and internal locus of control on financial management behaviour.Originality – This study contributes by partially examining the influence of financial literacy, fintech payments, and internal locus of control on financial management behaviour, while also positioning financial self-efficacy as a moderating variable. This study expands the literature on financial management behaviour by adding a limited moderating perspectiveImplications – These findings emphasise the need to maintain and direct financial literacy to maintain sound financial behaviour and management. Furthermore, the significant influence of financial self-efficacy on the relationship between fintech payments and financial management behaviour indicates that it plays a crucial role in regulating fintech payment use. With strong financial self-efficacy, Generation Z can utilise fintech payments as a financial management tool.
Kinerja Pegawai Perempuan: Dampak Kelelahan Emosional dan Konflik Pekerjaan-Keluarga Dimediasi Komitmen Organisasi Mufida Jenianda Madjid; Sugeng Raharjo
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 27, No 1 (2026): APRIL - SEPTEMBER 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v27i1.29445

Abstract

Purpose – This study examines the effect of emotional exhaustion and work-family conflict on the performance of women employees, with organisational commitment as a mediating variable. The focus is on women employees at the Central Agency of Statistics of East Kalimantan Province who experience dual demands in work and family roles.Methodology – This quantitative study employed the Partial Least Squares (PLS) approach using SmartPLS 4.0. The sample size was 170 respondents, determined through systematic sampling. Data collection was conducted by distributing questionnaires to women employees within the BPS in East Kalimantan Province.Findings – The findings show that emotional exhaustion does not significantly affect women's employee performance, whereas work-family conflict has a significant negative effect. Emotional exhaustion negatively affects organisational commitment, while work-family conflict does not. Organisational commitment does not mediate the relationships between emotional exhaustion, work-family conflict, and women's employee performance.Originality/Novelty – This study tests an empirical model that integrates emotional exhaustion and work-family conflict as determinants of women employees' performance, with organisational commitment as a mediating variable. Implications – The findings show that although women employees face emotional stress and role conflict, these do not directly reduce their performance, as other factors such as motivation, job satisfaction, and support in the work environment mitigate their effects.
Segmentasi, Targeting, dan Positioning terhadap Keputusan Pembelian di Era Digital: Peran Motivasi Konsumen Resti Yulistria; Vanessa Gaffar; Hilda Monoarfa; Ade Sobandi
JURNAL ILMIAH MANAJEMEN & BISNIS Vol 27, No 1 (2026): APRIL - SEPTEMBER 2026
Publisher : UNIVERSITAS MUHAMMADIYAH SUMATERA UTARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jimb.v27i1.28329

Abstract

Purpose – This study aims to analyze the effect of segmenting, targeting, and positioning on consumer purchase decisions in the digital era, both partially and simultaneously, and to examine the role of consumer motivation as a moderator of that relationship.Methodology – This research adopts a quantitative approach to objectively measure the relationships among variables using numerical data. Data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM), as the constructs of segmentation, targeting, positioning, consumer motivation, and purchase decisions are latent variables and involve moderation effects. Data were collected through an online structured questionnaire survey of 200 consumers who had previously made purchases via digital platforms. Purposive sampling was employed to ensure that respondents had relevant experience with digital marketing activities.Originality/Novelty – The originality of this study lies in its integration of the classical segmenting, targeting, and positioning framework with contemporary digital consumer behavior, particularly by positioning consumer motivation as a moderating variable that deepens the understanding of this relationship.Implications – The findings show that segmentation, targeting, and positioning each have a positive and significant effect on consumer purchase decisions, both partially and simultaneously, and that consumer motivation strengthens the effect of segmentation on purchase decisions. This study provides both theoretical insights and practical implications for the development of more adaptive, consumer-oriented digital marketing strategies.

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