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Edufisika: Jurnal Pendidikan Fisika
Published by Universitas Jambi
ISSN : 24777935     EISSN : 25486225     DOI : -
Core Subject : Science, Education,
Education Physics
Edufisika Journal is a forum for communicating scientific advances in the field of physics and education physics. The journal reports significant new findings related to physics and education physics, including: learning media development, learning methods development, learning methods implementation and several application of physics. Edufisika Journal publishes comprehensive research articles and invited reviews by leading expert in the field. Papers will be selected that high scientific merit, impart important new knowledge, and are of high interest to physics and education physics community. Edufisika Journal is firstly published in 2016 and periodically published twice per year.
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Articles 261 Documents
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EVALUATION OF THE QUALITY OF PHYSICS EDUCATION LABORATORY SERVICES BASED ON THE CIPP AND SERVQUAL MODELS Afrida, Juniar; Zahriah, Zahriah; Fahira, Adinda
EduFisika: Jurnal Pendidikan Fisika Vol 10 No 3 (2025): EduFisika: Jurnal Pendidikan Fisika Volume 10 Nomor 3 December 2025
Publisher : Program Studi Pendidikan Fisika FKIP Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59052/edufisika.v10i3.50165

Abstract

This research intends to scrutinize the quality of service program at the Physics Education Laboratory, Faculty of Tarbiyah and Teacher Training UIN Ar-Raniry Banda Aceh by employing a double CIPP-SERVQUAL integrated framework in which it merged adopted frameworks to source out comprehensive points from both managerial and user views. A mixed method design including questionnaires, observations, interviews and document analysis of students, lecturers, laboratory assistants and laboratory coordinators was used. The assessment included the Context, Input, Process and Product of the CIPP model combined with six SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance and empathy as well as information systems. The outcomes showed that the Context, Process and Product modules were “Very Good,” reflecting internal consistency between laboratory services and academic demand, rational operation management and impacts on student competences, particularly in comprehensive application and experimental manipulation. The Input element was “Good” indicating constraints due to manual documentation and resource upgrade. The originality of this research is to combine the CIPP and SERVQUAL models in order to simultaneously measure than the Internal management efficiency, the perceived quality of service from user point of view in a physics education laboratory. The results suggest that improving digital documentation systems, preventive maintenance and technical response is an important strategy to increase the quality level of laboratory services, allowing support for sustainable learning in higher education.

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