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INDONESIA
Jurnal Manajemen Pelayanan Publik
Published by Universitas Padjadjaran
ISSN : 25809970     EISSN : 25811878     DOI : -
Core Subject : Economy, Science, Social, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation
Jurnal ini diterbikan berkala oleh Departemen Administrasi Publik FISIP Universitas Padjadjaran dua kali dalam setahun. (Agustus dan Februari). Memuat Hasil Penelitian dan analisis teori yang berkaitan dengan perencanaan pelayanan publik, metodologi kontemporer dalam masalah-masalah publik , isu desentralisasi dan dekonsentrasi, penguatan kelembagaan publik dan kajian umum yang berkaitan dengan pelayanan publik.
Arjuna Subject : -
Articles 258 Documents
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Addressing The Hurdles: Enhancing Better Policies In Indonesia Cyber Security Management Amidst Uncertainty Imran, Mohammad Fadil; Gunawan, Hendra; Asmoro, Dwi
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.52212

Abstract

The purpose of this study is to address obstacles to cyber security in Indonesia. Using a systematic literature review (SLR) based on Scopus and Google Scholar, this study identifies tangible obstacles such as infrastructure-related, low preparedness for digitalization, and scarcity of skilled personnel. Intangible issues such as legal frameworks and regulatory vacuums and neglect of cyber security in smart cities are also noted. To address these issues, this study suggests a number of policy recommendations for the Indonesian government, including investments in cyber security development, creation of a cyber security maturity model, enhancement of human resource capabilities, role clarification, improved legislation, and promotion of collaborative security management. If followed, these suggestions have the potential to strengthen Indonesia’s cyber security defenses considerably and provide a safer digital environment for its residents and enterprises.
Accessibility of Digital Financial Services in East Nusa Tenggara Province Langoday, Thomas Ola
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.50514

Abstract

The purpose of this study is to explore and analyze the accessibility readiness of digital financial services of each district in East Nusa Tenggara province, Indonesia. This research was conducted using the content analysis method. The data used is secondary data derived from various sources, especially Bank Indonesia and the Financial Services Authority. The research sample was district governments in East Nusa Tenggara province, totaling eight districts. Data analysis was also conducted on information from communication network providers regarding the infrastructure of internet availability and telecommunication services in each district to support the success of digitization-based public services. The result is that all regions have good internet access and telecommunication providers by cooperating with the government and telecommunication service providers so that the digital financial service system can be implemented properly. Of course, the next step requires a combination of technology and human approaches to strengthen the enabling mechanism and evaluation of financial inclusion.
Unveiling Urban Voices: Citizen Reporter Impact on Public Services Responsiveness in Makassar City Hendrarso, Panji; Handoko, Pryo; Solihin, Ihin; Kurnia, Nina; Tania, Reni
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55594

Abstract

This study proposes to analyze the influence of netizen (net citizen) accounts on the government's response to public service issues in Makassar over one year. The research method involves using data collected from the user's accounts, focusing on the frequency of reporting, types of issues reported, geographic distribution of reports, types of media used, and government responses to these reports. The analysis indicates that reports through citizen reporter accounts tend to receive quicker responses compared to direct complaints, with respondents evaluating the quality of these responses more positively. These findings suggest that digital platforms, such as social media, are effective in enhancing responsiveness due to emergency events, public priorities, and social pressures resulting from viral reporting.
Impact of Changes in Jakarta's Status on West Java Province: The Ecology of Public Administration and Utilitarianism Perspective Unpad, Bonti; Bekti, Herijanto; Nurasa, Heru; Jawan, Jayum Anak; Pancasilawan, Ramadhan
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54805

Abstract

This research explains the reality of moving the capital city of Indonesia from Jakarta to Ibu Kota Nusantara (IKN) in North Penajam Paser, East Kalimantan Province, and the opportunities for the dynamics of ecological balance in public administration that will be formed for West Java Province using the equilibrium model from Fred W. Riggs. The previous research has not yet found publications on IKN using the ecological perspective of public administration and utilitarianism. Reserachers uses qualitative research methods uses prospective case studies as a form of research. The research results show that there will be a change in equilibrium in the public administration system. The policies produced by the political system in the form of moving the country's capital from DKI Jakarta to IKN, changing DKI Jakarta to DKJ, and expanding the agglomeration area are predicted to shift the ecological balance of West Java Province's public administration. Viewed from the perspective of Jeremy Bentham's pleasure and pain utilitarianism, the West Java Provincial Government can take a development policy direction that is based on the reality of human resource conditions and geographical advantages.
Behavioral Determinants of Business Continuity in Public Drinking Water Utilities (PDAM) in East Nusa Tenggara of Indonesia Gana, Frans; Lay, Elly; Dthan, Fred M.; Handayani, Struce; Bessie, Juita L. D.
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53170

Abstract

The research pointed out the escalating challenges faced by the Indonesian Public Drinking Water Utilities (PDAMs) in ensuring water access, emphasizing the need for sustainable practices. The primary research problems are deliberately around understanding how CSR practices, corporate culture, and leadership styles impact business continuity in the context of water management utilities. The objective is to explore the relationships between CSR, corporate culture, leadership styles, and business continuity in PDAMs. The data were collected through structured self-administered questionnaires distributed to 100 employees of PDAM in East Nusa Tenggara of Indonesia, assessing their perceptions of CSR practices, corporate culture, leadership styles, and business continuity. The Likert-type scale responses were analyzed, revealing significant associations between these variables. Findings indicate that CSR initiatives positively contribute to business continuity, aligning with the leader's vision of community impact. The unique corporate culture, rooted in strong spiritual values, fosters a distinct work atmosphere and influences community habits. Additionally, a distinctive leadership style, treating employees as family, positively impacts employee attitude and business sustainability. While providing valuable insights, the study acknowledges limitations in generalizability and recommends further research for a comprehensive understanding of these dynamics.
Policy and Governance Publications in Southeast Asia During The Period 2012–2022 : A Bibliometric Analysis Karlina, Nina; Rusli, Budiman; Candradewini, Candradewini; Sukarno, Dedi; Muharam, Riki Satia
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54621

Abstract

The purpose of this investigation is to determine which issue in Policy and Governance Publications in Southeast Asia During The Period 2012–2022 is currently trending. To analyze the data, we extracted it from the Scopus database and ran it using R software's Bibliometrix program, which was then imported into VOSviewer. According to criteria derived from citation analysis, we have identified the most important papers, journals, authors, countries, and affiliations in Southeast Asia. Indonesia has published the greatest number of contributions, followed by Malaysia and Thailand, according to the country's scientific productivity. However, even though keywords and phrases are likely to be the most relevant subjects and findings of the research, it is possible that some of the main patterns and concerns that have been covered in the entire text are not well represented in our investigation. In addition, future studies should examine relevant research clusters for developing patterns in Bibliometric in order to provide scientific information.
Institution Building to Discharging Inmates Educational Rights on School Dropout Communities in Class IIB Penitentiary Institutions of Payakumbuh Khotami, Khotami; Wulandari, Vivi; Rahman, Khairul; Maulidiah, Sri; Herman, Herman
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.53849

Abstract

This research examines the implementation of the institutional building to discharge the educational rights of inmates who have dropped out of school at the Class IIB penitentiary in Payakumbuh. Using a qualitative approach, this research highlights the portrayal of leadership, packaged education programs, the involvement of the Education Department, and the obstacles confronted in efforts to answer the right to education. The research results demonstrate that the A, B, and C equality education programs have been implemented since March 2021, despite experiencing obstacles due to the COVID-19 pandemic. Proactive leadership, collaboration with related agencies, and limited yet optimal facilities and infrastructure are key factors in institutional building. Although there is a decline in the participation of inmates in educational programs, this can be overcome through more effective outreach about the importance of education. In conclusion, institutional development plays an important role in bridging the fulfillment of the educational rights of inmates who have dropped out of school.
Implementation of Digital Transformation and Government Enterprise Architecture in Improving the Performance of Integrated Social Services Ekarini, Mira Indriyulia; Rahayu, Agus; Disman, Disman; Wibowo, Lili Adi
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54095

Abstract

This study addresses the subject matter of declining public confidence in local governments in Indonesia, primarily due to issues in public service delivery, highlighting the urgent need for improved integrated social services. The objective is to analyze the mediating effect of enterprise architecture orientation on the influence of environmental turbulence, flexibility strategy, business model innovation, and digital transformation on social service performance in West Java. Methods involved a survey explanatory approach with all 27 social service providers in West Java Province, employing whole population sampling. Data were analyzed using descriptive statistical analysis and hypothesis testing using Partial Least Square Structural Equation Modeling (PLS-SEM). Results indicate that environmental turbulence, flexibility strategy, business model innovation, and digital transformation significantly impact social service performance when mediated by enterprise architecture orientation. The conclusions suggest that a robust model emphasizing strategic architectural orientation and effective implementation of flexibility, innovation, and digital transformation can enhance social service performance amidst environmental challenges. This study contributes to understanding the complex dynamics of social service provision in local governments, advocating for strategic investments in enterprise architecture and adaptive strategies to improve public service delivery and restore public trust.
Factor Analysis on the Quality of Licensing Services via Online Single Submission (OSS) for Smes in Semarang Central Java Province Ismowati, Mary; Sujono, Sujono; Atmanegara, Intan
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.54860

Abstract

This research discusses the quality factors of SME licensing services carried out by the Semarang City Cooperatives and Micro Enterprises Service. Researchers are interested in raising this topic because the program being held is an effort to provide convenience in licensing for SME business development, but deficiencies were found in the smoothness of the OSS application process. This research is descriptive quantitative using primary and secondary data sources. The sample was obtained using random sampling techniques. Observations and questionnaires were used to conduct collection techniques. The analysis technique uses Kaiser Meyer Olkin (KMO). There are 30 question attributes grouped into 5 dimensions. The results of the research formed 6 new factors, where the most dominant factor in the quality of OSS licensing services for SMEs amounting to 45.4% was the quality of the OSS licensing application, easy to use, flexible, convenience and speed of online licensing services. Meanwhile, the factor with the smallest value of 5.14% is the timeliness of permits. It is hoped that permits can be issued on time according to time standards.
The Influence of Transformational Leadership, Competence, Work Motivation and Organizational Culture on the Performance of RSCM Employees through Job Satisfaction as a Mediating Variable and Organizational Support as a Moderating Variable Habibie, Mohammad Arief El; Indrayani, Indrayani; Satriawan, Bambang; Dewi, Nolla Puspita
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.55072

Abstract

The purpose of this study was to analyze the effect of organizational culture, job performance, motivation, and transformational leadership on employee performance at Cut Mutia General Hospital in North Aceh, with the role of organizational culture as a mediating variable and the role of organizational capacity as a moderating variable. This study used a combination of qualitative and quantitative methods with a sample size of 250 participants. Information was collected using questionnaires and interviews. The analysis method used is the SEM-PLS model using Smart-PLS and Nvivo qualitative tools. The research findings show that organizational culture, competence, work motivation, and transformational leadership have a significant impact on employee performance and work-related performance. Employee performance has a significant impact on employee work-life balance. This study also indicated that work-related stress is a mediator of transformational leadership, competencies, work motivation, and organizational culture in relation to employee performance. In addition, organizational capacity facilitates communication among employees.

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