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Impact Of Marketing Events On Customer Satisfaction Mediated By Digital Marketing And Moderate Green Marketing On MSMEs In Banyumas District Antonius Ary Setyawan; Bobby Wiryawan Saputra
Jurnal Riset Ekonomi Manajemen (REKOMEN) Vol. 7 No. 2 (2024): REKOMEN (Riset Ekonomi dan Manajemen)
Publisher : Universitas Tidar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31002/rekomen.v7i2.1656

Abstract

With the help of digital marketing and green marketing, the purpose of this study is to investigate the influence that marketing events have on customer satisfaction in micro, small, and medium-sized enterprises (MSMEs) located in the Banyumas Regency. The method of sampling is known as simple random sampling. This is due to the fact that the population is quite huge, which means that the samples are taken depending on the convenience that is discovered. To estimate the appropriate size of the sample for this investigation, the Slovin formula was utilized. (0.1) is the absolute maximum percentage of the sample limit that can still be allowed. The distribution of questionnaires to micro, small, and medium-sized enterprises (MSMEs) in the Banyumas Regency was carried out by sending a link to a Google form. The findings of this study indicate that marketing events have an effect on the level of satisfaction experienced by consumers, that digital marketing acts as a mediator during the interaction between marketing events and consumer satisfaction, and that green marketing acts as a moderator during the relationship between marketing events and consumer satisfaction.
Digital Resilience Framework for MSME Development in Facing Global Market Volatility Setyawan, Antonius Ary; Setyawati, Endang; Tyoso, Jaluanto Sunu Punjul
Aptisi Transactions On Technopreneurship (ATT) Vol 8 No 1 (2026): March
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v8i1.800

Abstract

This study aims to develop a Digital Resilience Framework for Indonesian MSME by integrating digital innovation, adaptive capabilities, marketing reach, and strategic collaboration in response to global market volatility. Based on the Dynamic Capabilities Theory, Innovation Diffusion Theory, Resource-Based View, and Network Theory, this study examines how digital innovation is transformed into enhanced SMEs performance through the development of dual capabilities within a collaborative ecosystem. A quantitative approach using SEM-PLS was employed to analyze data from 350 SMEs in Central Java, collected through stratified random sampling. Measurements using a 1-5 Likert scale were used to assess digital innovation, digital adaptive capabilities, digital marketing reach capabilities, SMEs performance, and SMEs collaboration. The findings reveal that digital innovation has a significant influence on digital adaptive capabilities and digital marketing reach, both of which positively impact SMEs performance. However, SMEs collaboration does not significantly moderate the relationship between innovation and capability. These findings emphasize the importance of strengthening adaptive and marketing capabilities as drivers of digital transformation. The study contributes theoretically through an integrative model that demonstrates a sequential transformation process, expands Dynamic Capabilities Theory in a digital context, and challenges conventional assumptions of Network Theory regarding the role of collaboration. Practical implications suggest that SMEs prioritize capability development as a mediating mechanism for digital transformation, while policymakers should design interventions focused on capability development rather than technology adoption alone. This study encourages further research exploring complex forms of collaboration and longitudinal evaluations of SMEs digital capability development.
Moderating Role of MSME Collaboration on Digital Innovation Toward Adaptive Capability and MSME Performance in Indonesia Setyawan, Antonius Ary; Setyawati, Endang; Tyoso, Jaluanto Sunu Punjul
Jurnal Ekonomi dan Bisnis Digital Vol. 4 No. 4 (2025): December 2025
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ministal.v4i4.15832

Abstract

This study investigates the effect of digital innovation on MSME performance in Indonesia, focusing on the mediating role of digital adaptive capability and the moderating effect of MSME collaboration. Drawing on the Dynamic Capabilities Theory, a structural equation model was developed and tested using data from 100 MSMEs across various sectors. The results indicate that digital innovation has a significant direct effect on performance and also enhances adaptive capability. However, adaptive capability itself does not significantly influence performance, suggesting it may require complementary factors to be effective. Contrary to expectations, MSME collaboration did not moderate the effects of innovation or adaptive capability on performance, implying that collaboration must be strategically aligned to be beneficial. The findings highlight the need for MSMEs to focus on internal digital readiness while being cautious about over-relying on external partnerships. The study contributes to the digital transformation literature in emerging economies and provides practical guidance for MSME policy and strategy. Future research is recommended to use longitudinal data and explore additional moderators or mediators in the innovation–performance relationship.