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All Journal Publica : Jurnal Administrasi Pembangunan dan Kebijakan Publik Jurnal Perencanaan Wilayah Business UHO: Jurnal Administrasi Bisnis REZ PUBLICA Journal Publicuho International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Pengabdian Nusantara (JPN) JURNAL PENGABDIAN PENDIDIKAN MASYARAKAT (JPPM) Journal Publicuho NeoRespublica : Jurnal Ilmu Pemerintahan
Utha, Arifin
Universitas Halu Oleo
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Journal : REZ PUBLICA

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KINERJA PEGAWAI DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI Suharman, Mitra Julia; Utha, Arifin; Taufik, Taufik
REZ PUBLICA Vol 6, No 1 (2020): March - May
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i1.13557

Abstract

This study aims to determine and describe the Performance of Employees in Improving the Quality of Public Services at the Investment Office and One Stop Services in the City of Kendari. The method used in this research is descriptive qualitative, which gives a careful depiction of a particular phenomenon from the results of observations, interviews, and documentation studies, so as to be able to describe various matters relating to Employee Performance in Improving Quality of Public Services. The technique used is purposive sampling, which is the technique of determining samples based on the needs for specific purposes. Data collection in this research was carried out through a process of interviews, documentation studies, observations. Then analyzed descriptively qualitatively using the stages of data reduction, data presentation, and drawing conclusions. Based on the results of the study concluded that the Performance of Employees in Improving the Quality of Public Services at the Investment Office can be said to be good, seen from the work performance and achievement of targets that can be seen from the charter, as well as the initiative and satisfaction provided by employees is quite good, for effective services and efficient. Then for service users are satisfied with the services provided to employees in the Office of Investment and PTSP Kendari City, because service users feel valued with employee friendly attitude and are not discriminated against.
Pengaruh Komunikasi Antarpersonal Terhadap Etos Kerja Pegawai (Studi Pada Kantor Sekretariat Daerah Kota Kendari) Surianingsih, Made; Utha, Arifin; Liwaul, Liwaul
REZ PUBLICA Vol 6, No 4 (2020): Desember-Februari
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i4.16702

Abstract

The purpose of this study was to determine the effect of interpersonal communication on the work ethic of employees at the Kendari City Regional Secretariat Office. The population in this study were 498 employees at the Regional Secretariat Office of Kendari City. The sample in this study was determined by proportional random sampling with a sample size of 84 respondents. The method used in this research is descriptive quantitative. The results in this study indicate that interpersonal communication consists of dimensions of 1) openness, 2) empathy, 3) support, 4) positivity, 5) equality, which have a significant effect on work ethic. Then based on the results of the analysis of the influence of interpersonal communication on the work ethic of employees at the Regional Secretariat Office of Kendari City, it shows that the effect of interpersonal communication is 45,8% and the remaining 54,2% is caused by other factors. Then the dimension of interpersonal communication at the Kendari City Regional Secretariat Office which gives the highest reflection to the work ethic of employees is the dimension of quality. Meanwhile, the dimension of interpersonal communication at the Kendari City Regional Secretariat Office which gives the lowest reflection to the work ethic of employees is the dimension of openness.
Analisis Manajemen Pelayanan Publik Dalam Meningkatkan Minat Baca Masyarakat (Studi Pada Kantor Perpustakaan Daerah Kabupaten Kolaka Utara) Firdayanti, Firdayanti; Utha, Arifin; Tawai, Adrian
REZ PUBLICA Vol 6, No 3 (2020): September-November
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i3.16007

Abstract

This Research Aims To Know How Public Service Management In Increasing Public Reading Interest In The Library Office Of North Kolaka Regency. The Method Used In This Research Is To Use A Descriptive Qualitative Approach By Means Of Observation, Interview And Documentation. Based On The Results Of Research Conducted By Researchers Regarding Public Service Management In Increasing Public Reading Interest, It Can Be Concluded That Public Service Management In Increasing Public Reading Interest Carried Out By The Library Has Not Been Fully Maximized. Given That There Are Still Shortcomings Of Interview Results From The Library And From The Library User Community. Where The Facilities And Infrastructure Owned By The Library Are Not Completely Adequate. Service Fees Also That Do Not Have Written Rules. Then Regarding Reading Gardens Cannot Be Realized Well. Also For The Promotion Has Not Been Going Well Because In Its Implementation, The Library Has Not Fully Involved Community Leaders. In Addition, Reading Activities Have Not Gone Well, Because The Library Has Not Fully Involved All Related Elements.
Kualitas Pelayanan Puskesmas Terhadap Pasien Lanjut Usia Di Puskesmas Abeli Kecamatan Abeli Kota Kendari Alghani, Fadillah; Utha, Arifin; Amir, Muh
REZ PUBLICA Vol 7, No 1 (2021): Maret - Mei
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v7i1.19927

Abstract

This study aims to determine the quality of public services on the satisfaction of elderly patients and the factors that affect the quality of service on the satisfaction of elderly patients at Abeli Public Health Center, Abeli District, Kendari City. The informants in this study were the Director of the Abeli Puskesmas, Abeli District, Kendari City, the Head of Public Relations at the Abeli Puskesmas, Abeli District, Kendari City, and 3 (three) people who received services at Abeli Puskesmas Abeli District, Kendari City. The results showed that the quality of public services at Abeli Public Health Center, Abeli District, Kendari City was seen from the dimensions of physical evidence with a poor category, reliability dimensions with good categories, responsiveness dimensions with good categories, assurance dimensions with good categories, and empathy dimensions with poor categories. Supporting factors that affect the quality of public services at Abeli Public Health Center, Abeli District, Kendari City are Leadership Factors, Team Work Spirit Factors, and Employee Job Satisfaction Factors. Inhibiting factors that affect the quality of public services at Abeli Public Health Center, Abeli District, Kendari City, namely there are still facilities that are not yet available and the presence of employees who are less friendly to service users.
Pengaruh Pelatihan Terhadap Produktivitas Kerja Karyawan PT. Bank Danamon Cabang Kendari Adan, Ingrid Ayu Lestari; Utha, Arifin; Mustakim, Mustakim
REZ PUBLICA Vol 7, No 3 (2021): September - November
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v7i3.22645

Abstract

The purpose of this study was to determine the effect of training on the work productivity of PT. Bank Danamon Cabang Kendari. The population in this study were employees of PT. Bank Danamon Cabang Kendari, as many as 30 people. The sample in this study was determined by a census sample where the sampling method was if all of the sample population was 30 employees. The method used in this research is descriptive quantitative. The results in this study indicate that training from the dimensions of 1) training objectives, 2) training participants, 3) training materials, 4) training methods, has a significant effect on work productivity. Then based on the results of the analysis of the effect of training on the work productivity of PT. Bank Danamon Cabang Kendari, shows that the effect of training is 66% and the remaining 34% is caused by other variables outside of this study. Then the dimensions of employee training at PT. Bank Danamon Cabang Kendari which provides the highest reflection on work productivity is the dimension of training objectives. While the dimensions of employee training at PT. Bank Danamon Cabang Kendari, which provides the lowest reflection on work productivity is the quality dimension.
Akuntabilitas Kinerja Dalam Pengembangan Sumber Daya Manusia Terhadap Dunia Kerja Pada Balai Latihan Kerja Kota Kendari Mulyani Mulyani; Arifin Utha; Akhyar Abdullah
REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional Vol 8, No 1 (2022): Maret-Mei
Publisher : Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v8i1.26972

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan Akuntabilitas Kinerja Dalam Pengembangan Sumber Daya Manusia Terhadap Dunia Kerja Pada Balai Latihan Kerja Kota Kendari. Teknik penelitian ini menggunakan  metode deskriptif kualitatif, bersifat uraian dari hasil wawancara dan studi dokumentasi terhadap 4 orang informan yaitu: Sub Bagian Tata Usaha, Koordinator Program dan Evaluasi Pelatihan, Koordinator Penyelenggara Pelatihan dan Staf Kepegawaian. Analisis data terdiri dari pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan/verivikasi. Hasil penelitian ini menunjukan bahwa Akuntabilitas Kinerja Dalam Pengembangan Sumber Daya Manusia Terhadap Dunia Kerja Pada Balai Latihan Kerja Kota Kendari sudah berjalan cukup baik, relevansi yang disusun berdasarkan tugas dan fungsi masing-masing pegawai menjadi sebuah rencana dan target kerja yang ditetapkan sebelumnya hal ini dapat dilihat berdasarkan tinggi rendahnya realisasi terhadap penggambaran akuntabilitas kinerja pegawai yang kemudian di kombinasikan dengan perilaku dan sikap pada pelaksanaannya pada setiap pegawai. Namun, berdasarkan tingkat kemampuan memiliki sikap, pengetahuan yang dilakukan dengan menekankan kepada peserta tentang pentingnya memiliki pengetahuan yang baik bahwa sikap merupakan salah satu integral penting terhadap peningkatan kompetensi sumber daya manusia agar mampu menumbuhkan motivasi dalam menciptakan inovasi-inovasi baru dalam proses pelatihan sehingga perlunya dilakukan pemberian pengetahuan dan penekanan secara personal kepada para peserta untuk memiliki sikap seperti mampu menerima kritik dan saran serta lebih menghargai waktu disaat para peserta nantinya akan bekerja dimanapun itu.
Implementasi Kebijakan Program Jaminan Kesehatan Nasional Kartu Indonesia Sehat Untuk Masyarakat Miskin (Studi Di Puskesmas Wua-Wua Kota Kendari) Safira Safira; Arifin Utha; Akhyar Abdullah
REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional Vol 7, No 4 (2021): Desember - Februari
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v7i4.23075

Abstract

This study aims to determine the role of implementing the national health insurance program policy for the healthy Indonesia card for the poor at the Wua-Wua Public Health Center, Kendari City and to determine the factors that influence the implementation of the national health insurance program policy for the healthy Indonesia card for the poor at the Wua-Wua Health Center. Kendari City. The research methodology used in this study is a descriptive method that seeks to describe the intended phenomenon. The data obtained from the results of interviews with informants amounted to 7 people who were directly involved and knew about the role of implementing policies for the National Health Insurance Program for the Healthy Indonesia Card for the poor. Which then the data obtained and then analyzed then interpreted and drawn a conclusion.The results of this study are based on the results of the analysis and discussion that have been described, that the implementation of the policy of the national health insurance program for the healthy Indonesia card for the poor at the Wua-Wua Public Health Center Kendari City consists of 2 frameworks, namely the implementation of the national health insurance program for the healthy Indonesia card which consists of communication indicators, resources and disposition. Then further about the factors that influence the implementation of the policy of the National Health Insurance Program for the Healthy Indonesia Card. Keywords: Implementation; National Health Insurance Program for the Healthy Indonesia Card.
Analisis Kualitas Pelayanan Administrasi Kependudukan Studi Di Desa Tondasi Kecamatan Tiworo Utara Kabupaten Muna Barat La Ode Sukdi; Arifin Utha; Makmur Kambolong
REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional Vol 9, No 1 (2023): Maret-Mei
Publisher : Laboratorium Ilmu Administrasi Negara Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v9i1.40168

Abstract

Penelitian ini berusaha mengidentifikasi hambatan dalam memberikan pelayanan Administrasi Kependudukan dengan menilai keefektifan pelayanan tersebut di Desa Tondasi, Kecamatan Tiworo Utara, dan Kabupaten Muna Barat. Penelitian ini dilakukan di Desa Tondasi, Kecamatan Tiworo Utara, Kabupaten Muna Barat. Metode yang digunakan adalah pengumpulan data kualitatif deskriptif melalui kerja lapangan, wawancara, dan observasi.
ANALISIS PENEMPATAN PEGAWAI NEGERI SIPIL DALAM JABATAN STRUKTURAL PADA DINAS PENDIDIKAN DAN KEBUDAYAAN KABUPATEN WAKATOBI Mirnawati, Mirnawati; Utha, Arifin; Aminuddin, Aminuddin
REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional Vol 9, No 2 (2023):
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v9i2.46389

Abstract

Tujuan utama dalam peneliti yaitu untuk mendeskripsikan dan menganalisis Penempatan Pegawai serta Faktor-Faktor yang Mempengaruhi Penempatan Pegawai. Lokasi penelitian ini terletak di Dinas Pendidikan dan Kebudayaan Kabupaten Wakatobi. Pendekatan yang digunakan dalam penelitian ini yaitu deskriptif kualitatif dan di dukung oleh data sekunder. Informan peneliti meliputi Kabid, Pengembangan Kepegawaiaan, Kabid Pengenbangan Dikdas dan Staf Administrasi Umum. Model analisis data yang digunakan dalam penelitian ini adalah metode pemodelan interatif yang terdiri dari mengumpukan data, reduksi data, menyajikan data dan menarik kesimpulan. Hasil kajian menunjukkan bahwa penempatan Pegawai Negeri Sipil dalam Jabatan Struktural pada Dinas Pendidikan dan Kebudayaan Kabupaten Wakatobi belum terbilang cuku baik, penempatan pegawai berdasarkan kesesuaian dan prestasi kerja yang dimiliki oleh pegawai dalam proses penempatannya masih dilakukan secara umum dan belum maksimal, walaupun kesehatan fisik dan mental pegawai sudah mulai diperhatiakan dalam proses penempatannya. Sedangkan faktor-faktor yang mempengaruhi penempatan pegawai belum sepenuh sesuai dengan yang diharapkan. Seperti penempatai pegawai berdasarka pendidikan yang dimiliki belum sepenuhnya sesuai atau kurang selaras antara pendididkan pegawai dengan jabatan yang dimiliki oleh pegawai negeri sipil. Serta penempatan pegawai masih belum sepenuhnya sesuai dengan pengetahuan kerja dan keahlian/keterampilan kerja sedangkan pengalaman kerja pegawai sudah sesuasi dengan apa yang dimiliki oleh pegawai negeri sipil.
ANALISIS PENATAAN RUANG KANTOR DAN FASILITAS KANTOR PADA DINAS PEKERJAAN UMUM DAN PENATAAN RUANG KOTA KENDARI Agustina, Agustina; Utha, Arifin; Aminuddin, Aminuddin
REZ PUBLICA : Jurnal Administrasi Negara, Politik-Pemerintahan & Hubungan Internasional Vol 9, No 4 (2023):
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v9i4.47403

Abstract

Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan penataan ruang kantor dan fasilitas kantor dalam meningkatkan kinerja pegawai dan pada Dinas PUPR Kota Kendari. Penelitian ini menggunakan jenis penelitian deskriptif kualitatif yaitu dengan mendeskripsikan atau menggambarkan secara sistematis, faktual dan akurat mengenai fakta-fakta yang diteliti. Informan dipilih secara purposive sampling. Teknik pengumpulan data melalui wawancara secara mendalam dan dokumentasi. Hasil penelitian yang di peroleh menunjukkan bahwa penataan ruang kantor dan fasilitas kantor pada Dinas PUPR Kota Kendari sudah berjalan dengan baik dalam hal mobilitas pegawai, cahaya penerangan, sirkulasi udara, dan warna dinding namun belum optimal dijalankan khususnya dari jenis tata ruang kantor, penempatan perabot dan tingkat kebisingan. Faktor yang menghambat penataan ruang kantor dan fasilitas kantor pada Dinas PUPR Kota Kendari ialah keterbatasan ruang kantor, penempatan perabot yang tidak tepat, dan kebisingan. Sehingga diharapkan bagi Dinas PUPR Kota Kendari dapat memperbaiki penataan ruang kantor dan fasilitas kantor dengan mempertimbangkan desain tata ruang terbuka, mengoptimalkan penempatan perabot dan menyediakan tempat yang tenang bagi pegawai untuk menghindari kebisingan agar dapat berkonsentrasi dalam menjalankan pekerjaan. Dinas PUPR Kota Kendari juga diharapkan untuk mengatasi faktor yang menghambat penataan ruang kantor dan fasilitas kantor agar tercipta ruangan yang nyaman dan mendukung pelaksanaan pekerjaan pegawai
Co-Authors Abdul Kadir abdullah, akhyar abdullah, akhyar Adan, Ingrid Ayu Lestari Adrian Tawai Agustina Ahyan Septiyani Ningsi, Ahyan Septiyani Akhyar Abdullah Akhyar Abdullah Akhyar Sujianto Aldin, Aldin Alfian Mirdam Alghani, Fadillah Amalan Amalan Aminuddin Aminuddin Amir, Muh Amir, Muhammad Andi Adha Arsyad Angga, Jafar Angraeni, Mutiara Tri Antasari Antasari Aslim, La Ode AYUB PRAYUDI, AYUB BB, suryani Bunga Kartika Dedi Liswan Dewi Asriani Dina Ersanada Eka Suaib Eko Harianto Eko Harianto EMI EMI, EMI Endang Suryandi Firdayanti, Firdayanti Gunawan Gunawan Gunawan Gunawan H. Abdul Kadir Hasrudin, La Ode Hastin Hastin Jamal Bake Jamal, Resiton Jayawarsa, A.A. Ketut Jopang Jopang Jopang Jopang jopang, jopang Jopang, Jopang Jusrin, Jusrin Justawan Justawan kambolong, makmur kambolong, makmur kambolong, makmur kambolong, makmur La Ode Muhammad Elwan La Ode Mustafa La Ode Sukdi La Tarifu liwaul, liwaul Makmur Kambolong Marlita Marsuki Iswandi Muchtasar, Fahril Muh Yusuf Muh. Amir Muh. Azhar Z Muhammad Irwan Cahyadi muhammad nugraha MUHAMMAD YUSUF Muhammad Yusuf Mukhamad Najib Mulyani Mulyani Musjito Musjito mustafa, la ode Mustakim Mustakim Noviyanti Alfian, Noviyanti Nugraha, Muhammad Ilham Nurhayati Nurhayati Octaviani, Devi Purwati, Ninik Endang Putri Handayani Ramadhan Prasetia Risqoh Nur Ainun Ritna Wati Safira Safira Sahzir, Sahzir Saimu, Sartika Samiruddin Samiruddin Samiruddin, Samiruddin Sartono Sartono Sartono Sartono Sartono Sartono Sartono, Sartono St. Rabiah Dewi K. Siregar Suharman, Mitra Julia Sumadi Dilla Surianingsih, Made Syamsul Alam Syamsul Alam, Syamsul Taufik Taufik Thamrin Gama, Muh Wahyudi, Uun Yusdar Yusdar, Yusdar Yusnia Kaharuddin, Yusnia Yusuf Daimu Zulfiah Larisu Zulfiah Larisu Zulfiah Larisu