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Alamsyah, Nanang
Universitas Pembangunan Nasional Veteran Jakarta
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Penerapan Metode Importance-Performance Analysis (IPA) dalam Mengukur Tingkat Kepuasan Kerja Karyawan PT Toada Mitsu Indonesia Haylim, Regina Hillary; Tarigan, Amenda Septiala; Alamsyah, Nanang; Kurnia, Tyas Eka
Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Vol 19 No 1 (2026): Januari-Juni
Publisher : Sekolah Tinggi Ilmu Ekonomi Cendekia Bojonegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58431/jumpa.v19i1.349

Abstract

Abstrak Kepuasan kerja merupakan salah satu faktor penting yang memengaruhi efektivitas organisasi, sehingga diperlukan pemetaan yang jelas mengenai aspek-aspek pekerjaan yang dipersepsikan penting dan bagaimana kinerja perusahaan dalam memenuhi harapan tersebut. Penelitian ini menggunakan metode Importance-Performance Analysis (IPA) untuk menggambarkan kondisi kepuasan kerja karyawan PT Toada Mitsu Indonesia secara komprehensif. Pendekatan kuantitatif diterapkan dengan menyebarkan kuesioner kepada seluruh karyawan melalui teknik sampling jenuh, melibatkan sepuluh responden. Instrumen penelitian mencakup sepuluh variabel kepuasan kerja yang diukur melalui dimensi tingkat kepentingan dan tingkat kinerja menggunakan skala Likert. Analisis dilakukan melalui penghitungan gap, tingkat kesesuaian, serta pemetaan variabel ke dalam empat kuadran IPA. Hasil penelitian menunjukkan bahwa sebagian besar variabel memiliki gap positif, menandakan bahwa kinerja organisasi telah memenuhi ekspektasi karyawan. Lima variabel berada pada kategori yang perlu dipertahankan, dua variabel berada pada prioritas rendah, dan tiga variabel menunjukkan performa yang relatif berlebihan dibandingkan tingkat kepentingannya. Temuan ini menawarkan panduan bagi manajemen dalam menata kembali fokus perbaikan dan mengoptimalkan alokasi sumber daya untuk meningkatkan kepuasan kerja secara lebih efektif. Kata Kunci: Kepuasan kerja, Importance-Performance Analysis, Produktivitas, Karakteristik pekerjaan Abstract Job satisfaction plays a crucial role in organizational effectiveness, making it important to understand which job aspects employees consider significant and how well the company meets those expectations. This study applies the Importance-Performance Analysis (IPA) method to provide a comprehensive overview of employee job satisfaction at PT Toada Mitsu Indonesia. A quantitative approach was employed by distributing questionnaires to all employees using a saturated sampling technique involving ten respondents. The instrument consisted of ten job satisfaction variables measured through importance and performance dimensions on a Likert scale. Data analysis included gap calculation, conformity assessment, and mapping variables into the four IPA quadrants. The results indicate that most variables show positive gaps, suggesting that the organization’s performance generally aligns with employee expectations. Five variables fall into the category that should be maintained, two are classified as low priority, and three demonstrate higher performance relative to their perceived importance. These findings offer practical guidance for management in refining improvement priorities and optimizing resource allocation to enhance job satisfaction more effectively. Keywords: Job satisfaction, Importance-Performance Analysis, Productivity, Job Characteristics
Analisis Kepuasan Kerja Pegawai di MTsN 40 Jakarta Barat Menggunakan Pendekatan Importance-Performance Analysis (IPA) Kayla Aura Rahma; Nanang Alamsyah; Wendy Febrianty Mardhiyah; Hafiza Aprilia
MAMEN: Jurnal Manajemen Vol. 5 No. 1 (2026): Januari 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v5i1.6967

Abstract

Employee job satisfaction is an important factor that influences organizational effectiveness and the quality of work outcomes. This investigation aims to measure the level of job satisfaction among employees at MTsN 40 Jakarta Barat and identify priority attributes for improvement according to the Importance Performance Analysis (IPA) method. Data were collected from 30 respondents utilizing a structured questionnaire consisting of ten job satisfaction indicators. The results show that several attributes exhibit negative gaps, indicating that the performance perceived by employees has not fully met their expectations. The IPA mapping reveals that Productivity and Leadership Qualities fall into Quadrant I (Concentrate Here), representing the most critical areas requiring immediate improvement. Meanwhile, Knowledge of Job, Adaptability, and Interpersonal Relations are placed in Quadrant II (Keep Up the Good Work), reflecting strong performance in aspects considered important. Quality of Work, Dependability, Judgment, and Initiative and Resourcefulness are categorized into Quadrant III (Low Priority), while Performance is located in Quadrant IV (Possible Overkill). Overall, the main sources of dissatisfaction stem from limited support for work processes and suboptimal leadership, rather than inadequate technical abilities. Therefore, strengthening leadership effectiveness, improving workflow efficiency, and enhancing internal communication are recommended to increase employee satisfaction sustainably.
Product–service system mapping for educational service development in public primary schools Mardhiyah, Wendy Febrianty; Manurung, Primelshaddai Tongguran; Alamsyah, Nanang; Waluyo, Mohammad Rachman
Jurnal Mantik Vol. 9 No. 4 (2026): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i4.6853

Abstract

This study was conducted to identify the potential implementation of the Product–Service System (PSS) in primary education and to develop a conceptual model suitable for public elementary schools in urban contexts. The research was motivated by the limited application of PSS within the education sector, despite its extensive utilization in manufacturing and service industries to enhance efficiency, innovation, and customer value. A descriptive qualitative approach was employed to obtain comprehensive insights into actual service conditions, management practices, and resource utilization in SDN Kebon Kacang 05 Pagi. Data were collected using structured questionnaires aimed at analyzing institutional characteristics, resource capabilities, and quadrant eligibility within the PSS framework. The findings revealed that the existing condition of the institution was positioned in Quadrant 11 Pure Service, while the desired development direction pointed toward Quadrants 3, 6, and 20. Based on the analysis, five recommended quadrants were proposed: Quadrant 3 (Advice and Consulting), Quadrant 4 (Product-Related Software), Quadrant 5 (Product Lease), Quadrant 6 (Product Renting/Sharing), and Quadrant 7 (Product Pooling). These quadrants represented strategic opportunities to improve educational service quality through knowledge-based consulting, digital integration, resource efficiency, and collaborative resource sharing. The research concluded that PSS has strong potential to enhance innovation, service quality, and sustainability in primary schools
Analisis Kepuasan Kerja Karyawan Menggunakan Importance–Performance Analysis (IPA) pada Brain Academy Ruangguru Cinere: Studi pada Brain Academy Ruangguru Cinere Sugiarto, Aragorn Rei Azka; Alamsyah, Nanang; Mardhiyah, Wendy Febrianty; Aprilia, Hafiza
Peradaban Journal of Economic and Business Vol. 5 No. 1 (2026): In Progress
Publisher : Pustaka Peradaban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59001/pjeb.v5i1.684

Abstract

Employee job satisfaction is an important factor in improving organizational performance and the sustainability of educational institutions. This study aims to analyze the level of job satisfaction among employees at Brain Academy Ruangguru Cinere by assessing the alignment between employees’ expectations and their actual work experiences using the Importance–Performance Analysis method. The study employs a quantitative survey approach using a Likert-scale questionnaire to measure various indicators of job satisfaction across two main dimensions, namely importance and satisfaction. The data were analyzed through a gap analysis between the level of importance and the level of satisfaction using the Importance–Performance Analysis approach. The results show that there are gaps between importance and satisfaction across several indicators, indicating that aspects considered important have not been optimally fulfilled. The findings suggest the need to strengthen organizational support in improving performance and enhancing decision-making autonomy in order to increase job satisfaction and employee effectiveness. Kepuasan kerja karyawan merupakan salah satu faktor penting dalam meningkatkan kinerja organisasi dan keberlanjutan lembaga pendidikan. Penelitian ini bertujuan untuk menganalisis tingkat kepuasan kerja karyawan Brain Academy Ruangguru Cinere dengan menilai kesesuaian antara harapan karyawan dan realisasi pengalaman kerja melalui metode Importance–Performance Analysis. Penelitian menggunakan pendekatan survei kuantitatif dengan kuesioner skala Likert yang mengukur berbagai indikator kepuasan kerja pada dua dimensi utama, yaitu tingkat kepentingan dan tingkat kepuasan. Data dianalisis melalui analisis kesenjangan antara tingkat kepentingan dan tingkat kepuasan menggunakan pendekatan Importance–Performance Analysis. Hasil penelitian menunjukkan bahwa terdapat kesenjangan antara tingkat kepentingan dan tingkat kepuasan pada sebagian indikator, di mana aspek yang dianggap penting belum sepenuhnya terpenuhi secara optimal. hasil penelitian mengindikasikan perlunya penguatan dukungan organisasi dalam meningkatkan performa serta otonomi pengambilan keputusan guna meningkatkan kepuasan kerja dan efektivitas karyawan.
Pendampingan Atlet Sepak Bola Profesional untuk Membentuk Smart Healthcare Ecosystem and Community sebagai Upaya Mewujudkan Indonesia Lolos Piala Dunia Agustiyawan, Agustiyawan; Praptiningsi, Praptiningsi; Harfiani, Erna; Alamsyah, Nanang
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 9, No 4 (2026): Volume 9 Nomor 4 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v9i4.23751

Abstract

ABSTRAK Pembinaan atlit usia muda merupakan fondasi penting dalam pengembangan sepak bola nasional untuk meningkatkan prestasi. Akan tetapi, pemain sepak bola muda Indonesia masih menghadapi sejumlah tantangan seperti kurangnya pemahaman tentang nutrisi atlet, kebugaran fisik, recovery, gaya hidup sehat, dan pencegahan cedera, yang berdampak pada performa, risiko cedera, serta durasi karier profesional. Pemanfaatan Internet of Things (IoT) dan pemberdayaan komunitas atlet muda dinilai mampu menjawab hambatan tersebut melalui pendekatan pemantauan dan edukasi yang lebih sistematis. Kegiatan ini bertujuan untuk meningkatkan pemahaman dan kapasitas pemain sepak bola profesional muda terkait kebugaran fisik, mental dan gaya hidup sehat melalui pendampingan berbasis IoT dan metode ABCD. Kegiatan dilaksanakan menggunakan pendekatan Asset-Based Community-driven Development(ABCD) melalui tahapan pemetaan aset, penyusunan program, penyuluhan, pendampingan atlet, pengembangan aplikasi IoT, dan evaluasi. Sebanyak 28 atlet muda mengikuti penyuluhan, demonstrasi, diskusi, dan pengisian pre-testserta post-test menggunakan skala Likert. Pre-test menunjukkan tingkat pemahaman berada pada kategori cukup (mean 2.68–3.10). Setelah penyuluhan dan pendampingan, hasil post-test menunjukkan peningkatan pada seluruh variabel dengan rerata pengetahuan menjadi: nutrisi atlet (3.38), pencegahan cedera (3.87), recovery (3.55), kebugaran fisik (3.77), dan gaya hidup (3.89). Peningkatan terbesar terjadi pada pencegahan cedera dan gaya hidup sehat. Pendampingan atlet muda berbasis komunitas dengan dukungan IoT terbukti efektif meningkatkan pengetahuan fundamental yang menunjang performa, kesehatan, dan karier profesional atlet. Model smart healthcare ecosystem and community ini dapat menjadi inovasi strategis dalam pembinaan atlet muda Indonesia untuk meningkatkan prestasi dan memperkuat pondasi pemain lokal masa depan. Kata Kunci: Atlet Muda, Iot, Kebugaran Fisik, Gaya Hidup, Pemberdayaan.  ABSTRACT Youth athlete development is a crucial foundation for national soccer development and enhanced performance. However, young Indonesian soccer players still face several challenges, such as a lack of understanding of athlete nutrition, physical fitness, recovery, healthy lifestyles, and injury prevention, which impact performance, injury risk, and the duration of their professional careers. The use of the Internet of Things (IoT) and the empowerment of young athlete communities are considered capable of addressing these challenges through a more systematic monitoring and education approach. This activity aims to improve the understanding and capacity of young professional soccer players regarding physical and mental fitness, and a healthy lifestyle through IoT-based mentoring and the ABCD method. The activity was implemented using an Asset-Based Community-Driven Development (ABCD) approach, including asset mapping, program development, outreach, athlete mentoring, IoT application development, and evaluation. A total of 28 young athletes participated in outreach, demonstrations, discussions, and completed pre- and post-tests using a Likert scale. The pre-test showed a level of understanding in the sufficient category (mean 2.68–3.10). After counseling and mentoring, post-test results showed improvements in all variables, with average knowledge scores of: athlete nutrition (3.38), injury prevention (3.87), recovery (3.55), physical fitness (3.77), and lifestyle (3.89). The greatest improvements occurred in injury prevention and healthy lifestyle. Community-based mentoring of young athletes supported by IoT has proven effective in increasing fundamental knowledge that supports athletes' performance, health, and professional careers. This smart healthcare ecosystem and community model can be a strategic innovation in the development of young Indonesian athletes to improve performance and strengthen the foundation of future local players. Keywords: Young Athletes, Iot, Physical Fitness, Lifestyle, Empowerment
STRATEGIC ANALYSIS FOR MSME BUSINESS MODEL INNOVATION WITH PRODUCT-SERVICE SYSTEM Siti Maria Ulfah; Nanang Alamsyah; Mohammad Rachman Waluyo; Wendy Febrianty Mardhiyah
J-MIND (Jurnal Manajemen Indonesia) Vol. 10 No. 3 (2025): J-MIND (Jurnal Manajemen Indonesia), December 2025
Publisher : LPPM Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/j-mind.v10i3.25385

Abstract

This study examines a cassava chips MSME in Gunung Sindur to identify the business model innovation gap between pure product orientation and service integration, as well as to formulate a realistic Product–Service System (PSS) configuration to enhance competitiveness. Using a qualitative-case study approach, data were collected through in-depth interviews with the owner, field observations, and structured questionnaires, and then analyzed using a PSS matrix to determine the existing position and potential for service development. The results show that the business is still operating as a pure product, but the owner wants to add services such as delivery, consignment sales, and a mini-marketplace. Among the alternatives evaluated, Product Pooling emerged as the most feasible option because it can add value and expand market reach without requiring significant investment; meanwhile, delivery services and a pay-per-unit scheme are not yet feasible due to limited resources and infrastructure. These findings provide a practical basis for developing PSS strategies for local food MSMEs by emphasizing collaboration among players and enhancing service capabilities.
Analysis of Product Service System Implementation at Scentsual Inspire Perfume Store Ridha Amira; Alamsyah, Nanang; Mardhiyah, Wendy Febrianty
Indonesian Journal of Economics and Management Vol. 6 No. 1 (2025): Indonesian Journal of Economics and Management (November 2025)
Publisher : Jurusan Akuntansi Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijem.v6i1.6434

Abstract

This study aims to analyze and evaluate the production process at Scentsual Inspire Perfume by implementing the Product-Service System (PSS) concept using the TUDelft PSS Landscape framework. Through surveys involving store owners, employees, and customers, this research assesses the integration of products and services offered, including perfume personalization, customer education, and an environmentally friendly refill system. The results indicate that the PSS approach supports sustainability, enhances customer satisfaction, and strengthens brand loyalty. However, challenges remain in operational efficiency and the need for supporting technology. These findings provide strategic insights for optimizing a PSS-based business model focused on customer experience and sustainability.
Co-Authors Agis, Riyanda Diyosi Agista Akmaluddin, Akmaluddin Andrian, Willy Andrianto Andrianto Aprilia, Hafiza Armansyah Armansyah Azzahra, Paramitha Widyadhari Cahyo, Yayan Nur Chelsea Regita Gloria Hutagalung Dharmawan2, Daffa Raihan Erna Harfiani Fadhilah, Septian Fuad Fadhilah Fajri Ashfi Rayhan fikri ramadhan, achmad Hafiza Aprilia Haylim, Regina Hillary Heriyanto, Novi Irma Rahmawati Kayla Aura Rahma Khairullah, Mohammad Reatha Deo Kolose Saputra Kurnia, Tyas Eka Laurensius Setyabudhi, Albertus Liexal Fidlie Oey Lilik Zulaihah Lubis, Arina Luthfini M Rachman Waluyo M. Ansyar Bora Manurung, Primelshaddai Tongguran Mohammad Rachman Waluyo Muhamad Alif Razi Muthia Zenzy Ariani Nandar Cundara, Nandar Praptiningsi, Praptiningsi Pratiwi Hendro Wahyudiono Refdilzon Yasra, Refdilzon Ridha Amira Rifanti Rossikhasanah Ummaiyah Habibah Sanusi Simangunsong, Putri Cornellia Theresia Siswahyudianto Siti Maria Ulfah Siti Rohana Nasution Sugiarto, Aragorn Rei Azka Sumarni, Sumarni Tarigan, Amenda Tarigan, Amenda Septiala Tena, Adrianus Tri Widodo, Trenggono Tri Widodo, Trenggono Tri Widodo, Trenggono Utomo, Chandyka Bagus Wahyu, Zulfirman Wahyudi, Syah Jihan Aqel Wendy Febrianty Mardhiyah Widodo, Trenggono Tri Widodo, Trenggono Tri Yasra, Refdilzon Yayan Nur Cahyo Yulizar Widiatama