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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Briliant: Jurnal Riset dan Konseptual SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal ABDINUS : Jurnal Pengabdian Nusantara JAMI: Jurnal Ahli Muda Indonesia Jurnal Simki Economic Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi, dan Bisnis Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan International Journal on Advanced Technology, Engineering, and Information System (IJATEIS) Dharma: Jurnal Pengabdian Masyarakat e-Jurnal Apresiasi Ekonomi Business and Economic Publication El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Medika: Medika Jurnal Pengabdian Kepada Masyarakat Journal of Ekonomics, Finance, and Management Studies
Fiernaningsih, Nilawati
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SEMANTIC AND NATURAL LANGUAGE PROCESSING DEVELOPMENT APPLICATIONS FOR CHATBOTS TO ENHANCE ONLINE STORE CUSTOMER SERVICE Afandi, Yosi; Maskur, Maskur; Fiernaningsih, Nilawati; Fauzi, Ahmad
INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM Vol. 2 No. 4 (2023): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/ijateis.v2i4.986

Abstract

Since customer support is time-limited, chatbot programs can assist potential online store visitors before they make a purchase. The general public cannot always answer inquiries or respond to customer requests. Virtual customer support allows potential customers to contact vendors regarding products they wish to purchase. This technology is very helpful in providing quick and accurate answers to various customer concerns and issues. The study focuses on the online retail environment where customer support is crucial for potential buyers before making a purchase. The Artificial Intelligence Markup Language (AIML) and Semantic Ontology were used by A.L.I.C.E. (Artificial Internet Linguistic Computer Agency) to develop an AI chatbot application. There are no online stores that use virtual customer service (chatbots) for customer support, so Batik Cloth, an application that offers batik textiles for sale in Malang, was chosen as the online store chatbot application for this study. Creating a chatbot with semantic capabilities involves using ontologies to process queries with more precise meaning. It achieves 92% accuracy for 15 types of relevant queries and responses, followed by 10 frequently asked questions as answers. Created by a potential buyer. Virtual customer support systems (chatbots) can respond to queries with similar terms or meanings by employing ontologies and semantics to deliver answers that fit the queries.
Konflik, Negosiasi, dan Manajemen Stres dalam Bisnis Penerbit: Mengoptimalkan Keseimbangan untuk Keberhasilan Organisasi Zhafran, Iklil; Fiernaningsih, Nilawati
JAMI: Jurnal Ahli Muda Indonesia Vol. 4 No. 2 (2023): Desember 2023
Publisher : Akademi Komunitas Negeri Putra Sang Fajar Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46510/jami.v4i2.156

Abstract

Artikel ini membahas peran krusial konflik, negosiasi, dan manajemen stres dalam konteks bisnis penerbitan. Penerbitan adalah industri yang dinamis dan kompetitif di mana konflik antara berbagai pemangku kepentingan, termasuk penulis, editor, pemasar, dan distribusi, bisa menjadi hal yang umum. Konflik dalam bisnis penerbitan bisa berkaitan dengan masalah kontrak, perbedaan kreatif, atau persaingan dalam pasar yang kompetitif. Negosiasi menjadi keterampilan kunci dalam menyelesaikan konflik dalam industri penerbitan. Artikel ini membahas berbagai strategi negosiasi yang bisa diterapkan untuk mencapai kesepakatan yang menguntungkan semua pihak, termasuk negosiasi mengenai hak cipta, persentase royalti, dan masalah distribusi. Selain itu, manajemen stress juga menjadi hal yang penting dalam menjaga kesejahteraan individu dalam industri yang seringkali penuh tekanan ini. Manajemen stres yang baik dapat membantu individu mengatasi tekanan yang timbul dari tenggat waktu ketat, tuntutan kreatif, dan perubahan pasar yang cepat
Optimalisasi Sistem Operasi dan Harga Jual untuk Kontinyuitas Usaha Kerupuk Singkong Sadariyah “Mbah Juki” Blitar Fiernaningsih, Nilawati; Himmah, Mahmudatul; Zubaidi, Zubaidi; Takwim, R N Akhsanu; Junus, Mochammad; Widayani, Anna; Ismanto, Ismanto
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 8 No 3 (2024): Volume 8 Nomor 3 Tahun 2024
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/ja.v8i3.23497

Abstract

The community service program in Dawuhan Village, Kademangan District, Blitar Regency, focused on the development of the micro, small, and medium enterprise (MSME) "Mbah Juki" cassava crackers, which faced significant challenges in pricing, production efficiency, and marketing. The primary objective of the program was to enhance participants' managerial and technical capacities through training in operational systems and pricing strategies. The methodology involved problem identification through surveys, training, direct mentoring, and periodic evaluations. The results demonstrated improved participant abilities in setting more strategic pricing, enhancing production efficiency, and effectively utilizing social media and packaging design to attract customers. Evaluations indicated significant improvements in efficiency and product competitiveness, contributing positively to business sustainability and local economic empowerment. Overall, the community service activities successfully met the established targets and had a positive impact on both the MSME and the local community.
DESIGNING AN OMNICHANNEL MARKETING BUSINESS MODEL TO IMPROVE CUSTOMER EXPERIENCE Afandi, Yosi; Maskur, Maskur; Fiernaningsih, Nilawati; Herijanto, Pudji
INTERNATIONAL JOURNAL ON ADVANCED TECHNOLOGY, ENGINEERING, AND INFORMATION SYSTEM Vol. 3 No. 4 (2024): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/ijateis.v3i4.1464

Abstract

System integration allows companies to bring together customer data from multiple channels, from websites to mobile apps and physical stores. Companies can have a more complete view of customer preferences and behavior, which in turn allows them to serve more relevant and personalized content to their customers. In an era where customers are inundated with information, content personalization is key to attracting customers' attention and maintaining their engagement. Furthermore, this business model emphasizes deep customer engagement across multiple channels. In an omnichannel environment, it is important for companies to stay connected with their customers no matter where they are. This can be achieved through responsive customer service, ongoing loyalty programs, and engaging content on social media and other online platforms. The results of this study discuss the analysis of application quality using five characteristics, namely Functional Suitability, Usability, Performance Efficiency, Portability and Compatibility. The results of the functional suitability characteristics of the omnichannel platform are said to be good. Usability gets 76.67% which means the omnichannel platform is called feasible. Performance efficiency of the website is good because the load process is less than 10 seconds. From these results it is concluded that the Omnichannel platform meets the predicate of satisfied. Compatibility of the Omnichannel platform did not find any location and performance problems on Edge, Chrome and Android browsers. The assessment results are expected to be recommendations and suggestions for developing an omnichannel platform to help the process of sending digital reminders that are better and more efficient.
ANALISIS PERKEMBANGAN TRANSAKSI DIGITAL TERHADAP KEBIASAAN CASHLESS PAYMENT MAHASISWA POLITEKNIK NEGERI MALANG Tanzila Fitriana, Kumaira; Rahmatillah Nurhalizah, Marshanda; Fiernaningsih, Nilawati; Utami, Rachma Bhakti
Ekonomi & Bisnis Vol 23 No 2 (2024): Jurnal Ekonomi & Bisnis Desember 2024
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v23i2.6468

Abstract

Sesuai dengan perkembangan teknologi di era digital, penggunaan metode transaksi secara cashless payment banyak digunakan di beberapa gerai perbelanjaan. Sistem pembayaran digital memberikan keuntungan dalam efektivitas pembayaran yang aman, cepat, dan nyaman bagi konsumen maupun penyedia layanan pembayaran tersebut. Penelitian ini bertujuan untuk meninjau perkembangan penggunaan metode transkasi digital berbentuk cashless payment dikalangan Mahasiswa. Penelitian ini menggunakan metode kualitatif deskriptif dengan teknik pengambilan data secara wawancara dan study literatur. Hasil penelitian ini menunjukkan bahwa penggunaan transaksi digital terutama dengan kebiasaan penggunaan metode cashless payment paling sering digunakan oleh Mahasiwa untuk bertransaksi dalam kesehariannya.
Optimalisasi sistem produksi untuk memenuhi permintaan pasar minuman sari buah Mulyasari Argosuko-Malang Herijanto, Pudji; Fiernaningsih, Nilawati; Widjanarko, Widjanarko; Irfin, zakiyah; Maskur, Maskur; Saukani, Imam
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 8, No 4 (2024): December
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v8i4.27232

Abstract

Abstrak Industri sari buah Mulyasari mengalami kesenjangan antara kapasitas produksi dan permintaan pasar yang mencapai lebih dari 53 dus per hari, yang akan semakin meningkat jika sertifikasi BPOM dan merek dagang resmi diperoleh. Kondisi ini dapat berdampak pada meningkatnya tuntutan konsumen yang belum diimbangi dengan kapasitas produksi optimal serta risiko higienitas produk dan kecelakaan kerja pada sistem operasi yang masih manual. Program pengabdian ini bertujuan untuk mengoptimalkan sistem produksi Mulyasari melalui Rekayasa Semi Otomasi Proses Produksi pada sistem produksi yang sudah ada (sistem 01) dan membangun satu sistem baru. Mitra, yang berjumlah beberapa karyawan tetap dan karyawan baru, dilibatkan dalam pelatihan dan pendampingan untuk mengoperasikan sistem semi otomatis ini. Hasilnya, mitra berhasil menerapkan sistem baru dengan tingkat pencapaian 87% dari target kapasitas, cukup untuk memenuhi permintaan saat ini. Higienitas produk meningkat karena hanya proses pengupasan dan pencucian yang masih manual, dan risiko kecelakaan kerja berkurang. Penerapan sistem ini mendukung ergonomi yang lebih baik dan keselamatan karyawan, serta membuka potensi bagi mitra untuk memperluas pangsa pasar. Kata kunci: sistem operasi produksi; proses produksi; rekayasa semi otomasi. AbstractThe Mulyasari fruit juice industry is experiencing a gap between production capacity and market demand of more than 53 boxes per day, which will further increase if BPOM certification and an official trademark are obtained. This condition can have an impact on increasing consumer demands which have not been balanced with optimal production capacity as well as the risk of product hygiene and work accidents in operating systems that are still manual. This service program aims to optimize Mulyasari's production system through Production Process Semi-Automation Engineering on the existing production system (system 01) and building a new system. Partners, consisting of several permanent employees and new employees, are involved in training and mentoring to operate this semi-automatic system. As a result, partners successfully implemented the new system with an achievement rate of 87% of the capacity target, sufficient to meet current demand. Product hygiene increases because only the peeling and washing processes are still manual, and the risk of work accidents is reduced. Implementation of this system supports better ergonomics and employee safety, as well as opening up the potential for partners to expand market share. Keywords: production operating system; production process; semi-automation engineering.
Penguatan sistem operasi-produksi dan media promosi untuk kontinuitas dan peningkatan usaha industri rumah tangga minuman sari nanas banasari Fiernaningsih, Nilawati; Saukani, Imam; Waspada, Heri Priya
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 8, No 4 (2024): December
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v8i4.27013

Abstract

Abstrak Sari nanas Banasari memiliki potensi ekonomi yang besar, namun terkendala oleh keterbatasan alat produksi dan kurangnya strategi pemasaran yang efektif. Melalui pengabdian ini, diharapkan dapat membantu mitra lokal dalam meningkatkan kualitas dan daya saing produk mereka. Metode yang digunakan dalam pengabdian ini meliputi pemberian bantuan alat produksi semi otomatis yang memiliki kapasitas 50 liter dan pendampingan penggunaan alat untuk meningkatkan efisiensi serta higienitas dalam proses produksi. Selain itu, kegiatan ini juga mencakup pendampingan mengenai pemasaran digital dengan fokus pada pembuatan company profile yang profesional dan pemanfaatan media sosial. Implementasi alat baru dan pelatihan pemasaran telah meningkatkan efisiensi produksi dan kualitas sari nanas, serta meningkatkan pemahaman mitra tentang promosi digital. Program ini berhasil meningkatkan keterampilan mitra dalam aspek teknologi produksi dan strategi pemasaran digital. Dampaknya, terdapat peningkatan dalam kualitas dan jumlah produksi serta jangkauan pemasaran sari nanas. Pengabdian ini memberikan kontribusi pada pengembangan ilmu pengetahuan di bidang pendidikan, terutama dalam penerapan teknologi dan pemasaran di era digital, serta mendorong sinergi antara teori dan praktik yang berpotensi diadopsi oleh komunitas lain untuk pengembangan ekonomi berbasis potensi lokal. Kata kunci: produksi; media promosi; profil usaha Abstract Banasari pineapple juice has great economic potential but is constrained by limited production tools and a lack of effective marketing strategies. Through this service, it is expected to help local partners improve the quality and competitiveness of their products. The methods used in this service include assisting in the form of semi-automatic production tools with a capacity of 50 liters and assistance in using tools to improve efficiency and hygiene in the production process. In addition, this activity also includes assistance regarding digital marketing with a focus on creating a professional company profile and utilizing social media. The implementation of new tools and marketing training has increased production efficiency and the quality of pineapple juice, as well as increasing partners' understanding of digital promotion. This program has succeeded in improving partners' skills in aspects of production technology and digital marketing strategies. As a result, there has been an increase in the quality and quantity of production and the reach of pineapple juice marketing. This service contributes to the development of science in the field of education, especially in the application of technology and marketing in the digital era. It encourages synergy between theory and practice that has the potential to be adopted by other communities for local potential-based economic development. Keywords: production; promotional media; company profile.
Sosialisasi dan pelatihan administrasi persuratan untuk warga melalui pemanfaatan SIMBEROD dan penguatan kapasitas perangkat desa di Desa Tulusbesar Kecamatan Tumpang Kabupaten Malang Maskur, Maskur; Hendrawan, Muhammad Afif; Afandi, Yosi; Fiernaningsih, Nilawati; Herijanto, Pudji; Sukmana, Septian Enggar
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 8, No 4 (2024): December
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v8i4.27383

Abstract

AbstrakDesa Tulusbesar, Kecamatan Tumpang, Kabupaten Malang menghadapi tantangan dalam pengelolaan administrasi persuratan yang belum optimal, khususnya dalam hal ketersediaan sistem yang efisien dan kemampuan perangkat desa dalam mengelola surat-menyurat. Hal ini berdampak pada efektivitas pelayanan kepada masyarakat yang sering kali menjadi lambat dan kurang terorganisir. Kegiatan pengabdian ini bertujuan untuk meningkatkan kualitas administrasi persuratan desa melalui sosialisasi dan pelatihan pemanfaatan Sistem Informasi Berbasis Digital (SIMBEROD) serta penguatan kapasitas perangkat desa. Metode yang digunakan meliputi identifikasi kebutuhan, sosialisasi system informasi SIMBEROD kepada warga dan perangkat desa, pelatihan teknis dalam mengoperasikan SIMBEROD, penguatan kapasitas perangkat desa dan monitong dan evaluasi kegiatan. Hasil kegiatan menunjukkan bahwa penerapan SIMBEROD mampu meningkatkan efisiensi pengelolaan surat, mempercepat proses pelayanan, dan mengurangi risiko kesalahan administrasi. Pembahasan juga mengungkapkan tantangan terkait adopsi teknologi oleh perangkat desa yang memiliki keterbatasan dalam literasi digital, yang dapat diatasi melalui pelatihan berkelanjutan. Sebagai saran, desa diharapkan untuk terus melakukan evaluasi berkala terhadap sistem yang digunakan dan mengadakan pelatihan tambahan guna memperkuat keterampilan perangkat desa dalam memanfaatkan teknologi informasi. Kegiatan ini diharapkan dapat menjadi model bagi desa lain dalam meningkatkan kualitas pelayanan administrasi melalui pemanfaatan teknologi digital yang tepat guna. Kata kunci: sistem informasi; perangkat desa; pelatihan; pelayanan; administrasi. AbstractTulusbesar Village, Tumpang Subdistrict, Malang District faces challenges in managing its correspondence administration, particularly in terms of the availability of an efficient system and the ability of village officials to manage correspondence. This has an impact on the effectiveness of services to the community, which often become slow and less organized. This community service activity aims to improve the quality of village correspondence administration through socialization and training on the use of Digital Based Information System (SIMBEROD) as well as strengthening the capacity of village officials. The methods used include identification of needs, socialization of the SIMBEROD information system to residents and village officials, technical training in operating SIMBEROD, capacity building of village officials and monitoring and evaluation of activities. The results showed that the implementation of SIMBEROD was able to improve the efficiency of mail management, speed up the service process, and reduce the risk of administrative errors. The discussion also revealed challenges related to technology adoption by village officials who have limitations in digital literacy, which can be overcome through continuous training. As a suggestion, the village is expected to continue to conduct periodic evaluations of the system used and conduct additional training to strengthen the skills of village officials in utilizing information technology. This activity is expected to serve as a model for other villages in improving the quality of administrative services through the use of appropriate digital technology. Keywords: information systems; village officials; training; services; administration.
Peranan Work Life Balance dalam Meningkatkan Kesehatan Mental Karyawan Hotel De Laila Inn Sephiana, Rafin Niftha; Fiernaningsih, Nilawati
Business and Economic Publication Vol. 3 No. 1 (2025): Business and Economic Publication
Publisher : Fakultas Ekonomi Universitas KH. A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/bep.v3i1.1534

Abstract

Penelitian ini menganalisis pengalaman karyawan hotel dalam menjaga keseimbangan antara pekerjaan dan kehidupan pribadi (Work Life Balance/WLB) serta menyelidiki pengaruhnya terhadap kesehatan mental mereka. Penelitian ini berfokus pada konteks spesifik karyawan Hotel De Laila Inn, mengkaji strategi dan kebijakan internal yang diterapkan untuk menjaga WLB dan dampaknya pada kesejahteraan psikologis di lingkungan kerja yang menuntut. Penelitian ini menggunakan pendekatan kualitatif deskriptif untuk menganalisis dan mendeskripsikan penerapan WLB dalam meningkatkan kesehatan mental karyawan di Hotel De Laila Inn. Hasil penelitian menunjukkan bahwa implementasi WLB yang efektif, seperti jadwal kerja fleksibel dan cuti yang memadai, dapat menurunkan tingkat stres, mencegah kelelahan berlebih, dan meningkatkan kesejahteraan psikologis serta kesehatan mental karyawan. WLB yang baik tidak hanya meningkatkan kesehatan mental dan kinerja karyawan secara individu tetapi juga memberikan keuntungan jangka panjang bagi hotel berupa peningkatan produktivitas dan kualitas layanan.
PENGADAAN PERALATAN KRIPIK SAYUR SEHAT UNTUK PRODUK UMKM DESA DUWET KECAMATAN TUMPANG KABUPATEN MALANG Mahmudatul Himma; Achmad Zaini; Sulasari, Ayu; Poenamawati, Diana; Fiernaningsih, Nilawati; Muwidha, Muhammad
Jurnal Pengabdian kepada Masyarakat Vol. 12 No. 1 (2025): JURNAL PENGABDIAN KEPADA MASYARAKAT 2025
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/abdimas.v12i1.7657

Abstract

This Community Service aims to provide assistance and training for MSMEs in Duwet Village, Malang Regency The abundance of vegetables in Duwet Village creates problems, such as potential waste and decreased selling value. To overcome this, the transformation of vegetables into healthy vegetable chips can be an effective solution. By turning vegetables into chips, it can increase the added value of products, reduce waste, and create healthy snack alternatives that are attractive to consumers. This community service activity is in the form of assistance to MSMEs in Duwet Village, Tumpang District, Malang Regency The procurement of food dehydrators can make a significant contribution to partners by: Improving the efficiency of the vegetable dehydration process. Maintain the quality of nutrition and texture of the product. Supporting the increase in the production capacity of vegetable chips. Ensure consistency of product quality on an ongoing basis.
Co-Authors Achmad Zaini Afandi, Yosi Aini, Yulis Nurul Aisya, Narocha Mihasu Akhsanu Takwim, R N Anugrah, Silvy Aprilia Citra Ayu Sulasari Az zuhri, Fahmi Muhammad Dja'far, Veri Hardinansyah Djajanto, Ludfi Fauzi Ahmad Muda Hasan, Moch Rizaldi Hendrawan, Muhammad Afif Heri Priya Waspada Herijanto, Pudji Himmah, Mahmudatul Irfin, zakiyah Ismanto Ismanto Ismanto Kristianingsih, Tatiana Kurnia Sari, Deva May Lailatudzurrohmah, Lailatudzurrohmah Lina Budiarti, Lina Mahmudatul Himma Maskur Maskur Mochammad Junus Mujiono, M Muwidha, Muhammad Nisaa, Diva Khoirun Poenamawati, Diana Pradana, Kristoforus Raditya Rachma Bhakti Utami Rahmatillah Nurhalizah, Marshanda Sarosa, R. Moechammad Sarwendah, Retno Gandhes Sephiana, Rafin Niftha Septian Enggar Sukmana Takwim, R N Akhsanu Tanzila Fitriana, Kumaira Wahyu Widyananda Widayani, Anna Widjanarko Widjanarko, Widjanarko Zhafran, Iklil Zubaidi Zubaidi Zubaidi