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Pengukuran Survei Kepuasan Masyarakat (SKM) Dalam Pelayanan Publik Di Desa Masaran Kabupaten Sumenep Wibisono, Aryo; Purnamasari, Mita; Suharsono, Agus; Pramesti, Wara
Wacana Equiliberium (Jurnal Pemikiran Penelitian Ekonomi) Vol 10 No 02 (2022): Wacana Equiliberium (Jurnal Pemikiran Penelitian Ekonomi) : Desember 2022
Publisher : Unversitas Islam Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31102/equilibrium.10.02.13-24

Abstract

This study aims to determine the perception and satisfaction of the community in public services in the village of Masaran, Sumenep district through the measurement of the Community Satisfaction Survey in terms of administrative services. The method used in this research is descriptive quantitative analysis using the Community Satisfaction Survey (SKM) based on the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia No. 14 of 2017. This research was carried out in the village of Masaran, Sumenep Regency with a total of 100 respondents using a non-probability sampling technique with purposive sampling type. The data collected was carried out using a questionnaire or questionnaire method. The results of the study show that overall the services provided by the village of Masaran, Sumenep Regency are in the "Good" category with an SKM value of 3.42 and an SKM conversion value of 85.50. The steps taken by the village head in improving the quality of public services in the village of Masaran, Sumenep district are the first to pay attention to the dimensions of service quality and the second is to improve the quality of human resources.
Penerapan Analisis Regresi Linier Berganda dalam Penyelesaian Skripsi Mahasiswa Wibisono, Aryo; Rofik, Mohammad; Purwanto, Edy
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 3 No 1 (2019): Volume 3 Nomor 1 Tahun 2019
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (162.558 KB) | DOI: 10.29407/ja.v3i1.13512

Abstract

Students often experience problems in choosing the method of completing their thesis, as a result, student thesis planning is hampered. During lectures, they only know the theory and practice of statistics without practicing in depth. Therefore this dedication is carried out to assist a group of students in determining the method that suits their thesis. The formulation of the problem is due to the lack of understanding for students in choosing analytical tools to conduct their research. As well as adding insight in doing descriptive statistical analysis and multiple linear regression. The purpose of this training is to add insight in analyzing using the SPSS software. The target in this service is the final year students who are taking thesis which is held in June 2019. This training will later use the SPSS software as an analytical material in conducting thesis. From the results of monitoring during the assistance in this service, the majority of participants with a percentage of 84% who can complete 5 cases with a perfect score of 100, another 16% get a score of 70. And from these results are in accordance with the training target, as well as many of the participants who expressed satisfaction with the training that was held.
Pelatihan Partial Least Square (PLS) Bagi Mahasiswa Aryo Wibisono; R. Amilia Destryana; Ahmad Ghufrony
Jurnal ABDIRAJA Vol 4 No 2 (2021): Jurnal Abdiraja
Publisher : LPPM Universitas Wiraraja Sumenep, Jalan Raya Sumenep Pamekasan KM. 5 Patean Sumenep 69451, Telp. (0328) 673399 Fax. (0328) 673088

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/adr.v4i2.1542

Abstract

Mahasiswa setiap di akhir masa perkuliahan di wajibkan untuk melakukan suatu penelitian, dimana penelitian ini dilakukan untuk melihat seberapa paham mahasiswa dalam menguasai teori yang sudah diajarkan oleh Dosennya. Dan pada saat melakukan penelitian atau yang biasa di sebut dengan skripsi terdapat dua metode yaitu metode kualitatif dan kuantitatif. Untuk penelitian kuantitatif sendiri memiliki beberapa alternatif dalam penyelesaiannya bisa menggunakan SPSS, Smart PLS, E-views, dll. Nah dalam rangka pengabdian saat ini, dilakukan pelatihan tentang penggunaan aplikasi Smart PLS. Dimana Smart PLS ini sangat membantu mahasiswa dalam mengelolah hasil penelitiannya. Perumusan masalahnya karena aplikasi Smart PLS ini masih jarang digunakan oleh mahasiswa, sehingga banyak dari mahasiswa tingkat akhir yang belum mengetahui tentang aplikasi ini. Adapun tujuan terlaksananya pelatihan ini adalah memberikan tambahan wawasan dalam melakukan olah data, sehingga mahasiswa dapat berkembang dan dapat mengikuti perkembangan aplikasi statistik saat ini dan dapat diaplikasikan dalam penelitiannya nanti.
PERAN KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN PADA USAHA KING LAUNDRY DI SUMENEP Tila Nurcholisa; Aryo Wibisono
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 5 No 1 (2024): Juni
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/jimk.v5i1.3061

Abstract

In the era of globalization, business competition in Indonesia is now growing very rapidly, especially in the service sector. Especially laundry services, laundry services are a form of service that is growing rapidly in this era. As the King of the Laundry Business in the heart of the city. This research aims to determine the effect of service quality on consumer loyalty which is mediated by consumer satisfaction. The population of this research is King Laundry consumers in Sumenep Regency. The sample consisted of 75 respondents. The data analysis method used is Smart PLS with the PLS-SEM method. The research results show that the results of service quality have a positive and significant effect on consumer loyalty in the King Laundry business. Furthermore, service quality has a positive and significant effect on consumer loyalty through consumer satisfaction at the Sumenep King Laundry business.