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Rifa'i, Ahmad
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Journal : Building of Informatics, Technology and Science

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Analisis Perbandingan Algoritma K-Means dan K-Medoids untuk Pengelompokan Sentimen Ulasan Aplikasi E-Commerce Pecaro, R Immanuel Giovanni Italiano; Setiaji, Galet Guntoro; Rifa'i, Ahmad
Building of Informatics, Technology and Science (BITS) Vol 7 No 2 (2025): September 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v7i2.8145

Abstract

The growing digital technology has driven the rapid growth of E-Commerce applications, which is characterized by the number of similar applications available on the Google Play Store. This phenomenon has led to an increase in people's need for convenience in online shopping, as well as showing increasingly fierce competition in the digital marketplace. Reviews on E-Commerce applications in the Google Play Store often serve as a basis for users to decide whether to download an application. These reviews provide valuable insights, allowing users to assess whether the application is worth downloading. Shopee, one of the largest E-Commerce applications in Indonesia, currently has more than 15 million ratings and reviews on the Google Play Store. This study aims to compare the performance of the K-Means and K-Medoids algorithms in clustering numerical data from application reviews. Clustering was performed using the Clustering technique based on two numerical variables, namely score and thumbsupcount, to provide an initial overview of user opinion trends regarding the application. The dataset, consisting of 500 reviews, was collected from the Google Play Store in December 2024. The results Davies-Bouldin Index of the study indicate that K-Means outperforms K-Medoids, with a comparison score of 0.457 to 0.803.
Co-Authors -, Martanto - Abdulloh, Abdulloh Abdulloh Abdurrahman, Ekie Aulia Afyuddin, Moh. Sholeh Agustin, Lelly Rahma Ahmad Faqih Ahmad Muzakki Aprilani, Deddy Ardi, Sahlan Arofik, Slamet Azisi, Ali Mursyid Brilliant, Muhammad Farhan Daroini, Slamet Dikananda, Arif Rinaldi Ediyanto Edward, Edward Esa Putra, Arga Fadhilasari, Icha Fajar, Abbas Sofwan Matlail Fitriyah, Fahma Lailatul Gani, Amalia Weka Hakim, Adya Abdu Azizul Hamam, Moh Hary Christady Hardiyatmo, Hary Christady hermansyah, Muhammad ikhwan adholf Hidayati, Erma Ika Mustika Sari Khairunnisah Khairunnisah khusnul khotimah Kristiana Sri Utami Kurnia, Muhammad Alif Lina Aviyanti Maghfiroh Maghfiroh Maharanie, Sheptya Zoya Martanto Martanto . May Roni Mufidah, Harini Nur Muhammad Fajid, Marfelio Muhammad Nasir Musthofa, Hafiz Saifuddin Nadia, Syifa Fikratun Navilla, Rizka Dwi Naziah, Bahjatun Nur, Nuryanto Nurhaliza, Nurhaliza Nurmala Nuroniyah, Zulfatin Pecaro, R Immanuel Giovanni Italiano Prasetya, Bangun Putra Pratiwi, Merliana Purnamasari, S. Ramadan, Muhamad Firly Ramdani, Rahmat Rezki, Putri Regina Rina Anindita Rivaldo, Eifellino Saptiani, Fenny Setiadji, Galet Guntoro Setiaji, Galet Guntoro Soeliha, Siti Subagja, Ghia Syafrina Dina Vanado, Vandi Vincentius, Nathanel Wadi, Namlul Wafiroh, Hibatin Wahid, Mohamad Audi Al-Amin bin Amin wandi, wandi Widyanto, Irfan Zulfina Adriani