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Rifa'i, Ahmad
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Journal : building of informatics technology and science

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Analisis Perbandingan Algoritma K-Means dan K-Medoids untuk Pengelompokan Sentimen Ulasan Aplikasi E-Commerce Pecaro, R Immanuel Giovanni Italiano; Setiaji, Galet Guntoro; Rifa'i, Ahmad
Building of Informatics, Technology and Science (BITS) Vol 7 No 2 (2025): September 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v7i2.8145

Abstract

The growing digital technology has driven the rapid growth of E-Commerce applications, which is characterized by the number of similar applications available on the Google Play Store. This phenomenon has led to an increase in people's need for convenience in online shopping, as well as showing increasingly fierce competition in the digital marketplace. Reviews on E-Commerce applications in the Google Play Store often serve as a basis for users to decide whether to download an application. These reviews provide valuable insights, allowing users to assess whether the application is worth downloading. Shopee, one of the largest E-Commerce applications in Indonesia, currently has more than 15 million ratings and reviews on the Google Play Store. This study aims to compare the performance of the K-Means and K-Medoids algorithms in clustering numerical data from application reviews. Clustering was performed using the Clustering technique based on two numerical variables, namely score and thumbsupcount, to provide an initial overview of user opinion trends regarding the application. The dataset, consisting of 500 reviews, was collected from the Google Play Store in December 2024. The results Davies-Bouldin Index of the study indicate that K-Means outperforms K-Medoids, with a comparison score of 0.457 to 0.803.
Co-Authors -, Martanto - Abdulloh, Abdulloh Abdulloh Abdurrahman, Ekie Aulia Adnan, Indra Muclish Agung Prayogo Agustin, Lelly Rahma Ahmad Muzakki Aprilani, Deddy Ardi, Sahlan Ardiyanto, Marta Ariyani, Fadlilah Dewi Arofik, Slamet Aurelia Hutami, Fini Azisi, Ali Mursyid Damayanti Aprilia, Hani Dikananda, Arif Rinaldi Dikananda, Fatihanursari Ediyanto Edward, Edward Fadhilasari, Icha Fahmi, Muhammad Izzudin Fahraini, Sovia Fenny Saptiani Fitria, Irma Gani, Amalia Weka Hamam, Moh Hary Christady Hardiyatmo, Hary Christady hermansyah, Muhammad ikhwan adholf Hidayat, Mochammad Syidik Hidayati, Erma Ika Mustika Sari Irawan, Ridwan Dwi Khaerul Anam Khairunnisah Khairunnisah khusnul khotimah Kirsan, Aidil Saputra Kristiana Sri Utami Lina Aviyanti Maharanie, Sheptya Zoya Martanto Martanto . May Roni Muannif Ridwan Mufidah, Harini Nur Muhammad Nasir Muslimah, Maziyyatul Musthofa, Hafiz Saifuddin Mutia Rakan, Salwa Nadia, Syifa Fikratun Navilla, Rizka Dwi Naziah, Bahjatun Ningsih, Septiani Nur, Nuryanto Nurhaliza, Nurhaliza Nurmala Nuroniyah, Zulfatin Pecaro, R Immanuel Giovanni Italiano Prasetya, Bangun Putra Pratiwi, Merliana Purnamasari, S. Rahman, Muhamad Agung Raihan Raihan, Raihan Ramadan, Muhamad Firly Ramadhansyah, Dimas Ramdani, Rahmat Rezki, Putri Regina Rhamadanti, Anisa Rivaldo, Eifellino Salsabilla, Erin Ochtavia Nur Setiaji, Galet Guntoro Soeliha, Siti Sofwan, Abbas Subagja, Ghia Syafrina Dina Teuku Faisal Fathani Vanado, Vandi Veri, Jhon Vincentius, Nathanel Wahid, Mohamad Audi Al-Amin bin Amin Wandi, Wandi wandi, wandi Widyanto, Irfan Widyawati Zulfina Adriani