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Wahyuni, Eka Dyar
Information System Department, Faculty Of Computer Science, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
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A Multilingual Approach to Aspect-Based Sentiment Analysis on Gobis Suroboyo Application Reviews using LDA and SVM Puspitasari, Dianita; Wahyuni, Eka Dyar; Permatasari, Reisa
Aviation Electronics, Information Technology, Telecommunications, Electricals, and Controls (AVITEC) Vol 7, No 2 (2025): August
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/avitec.v7i2.3033

Abstract

The GOBIS application, developed by the Surabaya City Transportation Department, is a digital service designed to provide public transportation information and reduce traffic congestion. Despite having exceeded 100,000 downloads, the application has received numerous complaints from users, as reflected in the multilingual reviews on its platform. To ensure analytical consistency, this research focuses solely on reviews in Indonesian and English. Using Aspect-Based Sentiment Analysis (ABSA), this study employs Latent Dirichlet Allocation (LDA) for aspect identification and Support Vector Machine (SVM) for sentiment classification. The aim of this research is to determine the dominant aspects in user feedback and evaluate the effectiveness of the Support Vector Machine (SVM) model in classifying multilingual reviews. The research results show six main aspects that frequently appear in reviews, namely Application Features and Development, User Suggestions and Service Innovation, Error and Location Accuracy, Delay and Application Usability, Comfort and Service Quality, as well as Route Tracking and Vehicle Information. The Support Vector Machine (SVM) model, tested with 10-fold cross-validation, demonstrates consistent performance, achieving balanced metrics accuracy (74.16%), precision (73.76%), recall (73.54%), and F1-score (73.63%). This highlights its capability in handling multilingual sentiment analysis for application improvement.
Co-Authors Abdul Rezha Efrat Najaf Adam Rachman, Muhammad Adelia Putri, Ledina Adha, Didan Rizky Agung Brastama Putra Agussalim, Agussalim Ahmad Galih Nur Jati Aji, Dwi rachmat Akira Permata Ramadhani alathoillah, abdul hanif Allendra Donny Irawan Amalia Anjani Arifiyanti Anastasya Nurhaliza, Zabina Anatasya, A Edet Fauri Andhika Rizky Aulia Anisa Rahma Salsabila Anjani, Amalia Apriandi, Dwatra Arfianto, Ricky Arief Yahya Prasetio Ariyana, Denny Arsya Amalia Ristias AryaRafa, Daud Asif Faroqi Asriana, Rina Aulia, Ervina Rosa Bella Trinanda Sanni Bhagas Satrya Dewa Cahyo Wibowo, Nur Candra, Devilia Dwi Dayu Renita Dea Puspita Deswita Rini, Ni Made Berliana Devilia Dwi Candra Dharmawan, Ega Dhian Satria Yudha Kartika Diajeng Putri Widiastuti Dian Rahmawati Dian Rahmawati Eka Wahyudinarti Eka Wahyudinarti Eklesia Simaremare Ervina Rosa Aulia Fadiyah Dhara Al Arsya Fariz Febriany, Asri Kinanti Haidar Triari Respati harby, muhamad faiz Hayaza, QONITA Hilman Habib Habibi, Muhammad Hukama’ Nur Romadlon Icha Sinaga Imam Hanafi Irawan, Allendra Donny Izzuddin, Muhammad Jihan Hasna Iftinan Kusumantara, Prisa Marga Kusumantara, Prisa Marga Kusumantara, Prisa Marga Laksono, Cindy Fitri Lina Wardani Lumintang, Qolbi Adi Marga Kusumantara, Prisa Mas'udah, Erica Mashita Kustyani Maulana Arrasyid, Nizar Maulana, Ribas Satria Melisya Sesy Amelia Mochammad Nabil Nugraha Ramadhan Mohamad Irwan Afandi Muh. Ahlun Nazar Muhammad Farhan Najaf, Abdul Rezha Efrant Najma Choirun Nisa Nendra Wono, Lasmargo Ni Made Berliana Deswita Rini Nur Fadlilah, Imamah Nur Jati, Ahmad Galih Oktaviarini, kamilia nabila Peratasari, Reisa Permatasari, Reisa Prabowo, Dimas Agung Prabowo Prasetyo, Bagus Rizky PUSPITASARI, DIANITA Putri Andini Rachmatika Putri Andini Rachmatika Qolbi Adi Lumintang Rachman Esa Masthury Budoyo Rahayu Kartika Sari Ramdhan Ariansyah Reisa Permatasari Respati, Haidar Triari Ridwandono, Doddy Ristias, Arsya Amalia Rizka Hadiwiyanti Rulyawan, Muhammad Rizky Abiwafa Rumonang, Datu Sadli, Adi Safitri Pradhistya Suwandi Salma, Marylda Sanni, Bella Trinanda Sari, Reisa Permata Satria Yuda Kartika, Dhian Seftin Fitri Ana Wati Sembilu, Nambi Shafa Sabrina Almas Siti Mukaromah Sugiarto Tri Luhur Indayanti Sugata Tri Luhur Indayanti Sugata Viviana Purba Wajendra Dewi, Marylda Salma Wardani, Lina Wati, Seftin Fitri Ana Wibowo, Nur Cahyo Wicaksono, Yeni Windy Fadhilah Susanti Wulansari, Anita Yasmine Shalsabilla, Syafierra Yessy Arye Yustraini Yuniar, Sella Zahrah Hayat Arka Putri