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All Journal International Journal of Electrical and Computer Engineering Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Ilmiah Teknik Industri Jurnal IPTEK Sistemasi: Jurnal Sistem Informasi Journal of Industrial Engineering Management INTEGER: Journal of Information Technology INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi MIND (Multimedia Artificial Intelligent Networking Database) Journal Jurnal Mantik Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Sistem Informasi dan Informatika (SIMIKA) Zonasi: Jurnal Sistem Informasi Journal of Digital Marketing and Halal Industry INOVTEK Polbeng - Seri Informatika
Hawwin Mardhiana
Telkom University
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering

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Implementation of Quality Function Deployment (QFD) for Decision Making in Improving Integrated Academic Information System Mardhiana, Hawwin; Rachmawati, Dina; Winati, Familia Dwi; Yamani, Achmad Zaki
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Vol 6 No 1 (2022): February 2022
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (644.234 KB) | DOI: 10.29407/intensif.v6i1.16790

Abstract

Academic Information System is a tool to support academic activities in implementing education in institutions effectively and efficiently. Institut Teknologi Telkom Surabaya is an institution that already has an integrated academic information system called I-Gracias. I-Gracias uses a single-user system for all applications. Most users of I-Gracias are students, so student satisfaction with integrated academic information system services can be used as benchmarks in determining I-Gracias improvement plans. One method used for the I-Gracias improvement process is the Quality Function Deployment (QFD) method. This method determines the student's desire for I-Gracias using the House of Quality (HOQ) matrix. The result of this research is that the QFD method can prioritize technical responses to the main obstacles for students in using I-Gracias by correlating Voice of Consumer (VOC) and technical response. The highest priority for technical response is coordinating with other units with a technical importance rating of 620.9 and a relative weight value of 21%. Next is to update the module regularly, socialize i-Gracias, meet management targets, receive criticism and suggestions, carry out regular checks and recruit HR if needed as a sequence of improvements to i-Gracias.
Analysis of E-Government Health Application Features Acceptance on Partner Applications During COVID-19 Nuraini, Wan Azizah Sri; Mardhiana, Hawwin; Kusumawati, Aris
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Vol 7 No 1 (2023): February 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/intensif.v7i1.18538

Abstract

This study analyzes the factors that influence public acceptance of E-Government Health Application feature on partner applications. The current phenomenon in the health sector is the emergence of COVID-19 which has a very fast rate of human-to-human spread. To handle these cases, the government evaluates and looks for new innovations by cooperating with new partners and making E-Government Health Application feature accessible through partner applications to make it easier for the public. The successful use of the system is influenced by the acceptance and use of the individual who uses it. The research model used in this study is a modified UTAUT2 model with a total sample of 250 respondents. Model testing is done by statistical analysis using SmartPLS software. It was found that Facilitating Conditions and Behavioral Intention variables had a positive and significant effect on Use Behavior variable with t-statistic of 3.659 and 4.505. Habit had a positive and significant effect on Behavioral Intention and Use Behavior variables with t-statistic of 7.939 and 3.232. Meanwhile, the Experience moderating variable affects the Facilitating Condition on Behavioral Intention variable and affects the Behavioral Intention on Use Behavior variable with t-statistics of 2.069 and 1.972
ANALISIS EFISIENSI PADA PELAYANAN PENGEMBANGAN KOMPETENSI MENGGUNAKAN METODE BUSINESS PROCESS IMPROVEMENT (STUDI KASUS: BKPSDM PROVINSI BALI) Amar Ma'ruf; Raulia Riski; Hawwin Mardhiana
Jurnal Sistem Informasi dan Informatika (Simika) Vol. 7 No. 2 (2024): Jurnal Sistem Informasi dan Informatika (Simika)
Publisher : Program Studi Sistem Informasi, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/simika.v7i2.3365

Abstract

Human Resources (HR) play a crucial role in service delivery. Improving HR quality builds public trust in the government, making HR a critical factor in an organization's success. Kerti Bali Sejahtera Corporate University (KBS CorpU) is a system currently being developed by the BKPSDM Bali Team to enhance the Professional Index (PI) and Competency of Civil Servants (ASN) and Non-Civil Servants (Non-ASN) in Bali Province. This application is targeted to be operational in 2024 to demonstrate its effectiveness in enhancing Civil Servant competency. However, there is currently no efficiency data on the Competency Development (CD) process to review the performance of PI and ASN competencies, which contradicts Article 55 of Law No. 5 of 2014. This study aims to simplify the current business process (as-is) and improve the recommended business process (to-be) to analyze the efficiency of the to-be CD process, determining the readiness and success of this application in improving ASN performance in Bali. The Business Process Improvement (BPI) method is used to identify time analysis on the as-is and to-be CD processes through value chain analysis, process decomposition, and PICK chart. Time efficiency is calculated using the Efficiency Improvement Value (NPE) formula. The results show that the to-be CD process provides time efficiency with a business strategy improvement of 52.13%, activity reduction of 45%, and document reduction of 100%. This proves the readiness and success of the KBS CorpU application in the coming year, enabling it to improve the PI and competency of ASN/Non-ASN in Bali Province, in accordance with Law No. 5 of 2014 concerning Civil Servants.
EVALUASI KUALITAS FITUR LAYANAN APLIKASI CUSTOMER INFORMATION SYSTEM (CIS) PDAM SURYA SEMBADA KOTA SURABAYA MENGGUNAKAN METODE E-SERVQUAL Adelia Desi Agnesita; Hawwin Mardhiana; Aris Kusumawati
Jurnal Sistem Informasi dan Informatika (Simika) Vol. 8 No. 1 (2025): Jurnal Sistem Informasi dan Informatika (Simika)
Publisher : Program Studi Sistem Informasi, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/simika.v8i1.3460

Abstract

PDAM Surya Sembada Surabaya has developed the Customer Information System (CIS) application since 2013 to facilitate bill payment transactions and complaints about water problems and so on. Despite more than 100,000 downloads, some users complained about the service, including problems recording water meters and failures when registering. Therefore, it is necessary to evaluate the quality of service on the CIS PDAM Surya Sembada Kota Surabaya application using E-Service Quality (E-Servqual) to measure the level of user satisfaction. This method is a measurement dimension to determine service quality which focuses more on electronic services. E-Servqual generally provides how well a company is able to meet customer needs through the use of electronic facilities. This evaluation is needed to find areas of improvement to increase user satisfaction. The aim of this research is to identify factors that influence user satisfaction of CIS PDAM Surya Sembada Surabaya City and provide recommendations for service improvements. This research uses quantitative methods by collecting data through surveys and applying purposive sampling techniques based on primary data obtained through questionnaires given to respondents. -From the analysis it was found that the dimensions of efficiency, system availability, compliance, privacy, responsiveness and compensation did not have a positive and significant impact on user satisfaction. However, the contact dimension has a patch coefficient value of 0.764, a t-statistic value of 9.714 (>1.98) and a p-value of 0.000 (<0.05) indicating that the contact variable has a positive and significant effect on user satisfaction. The ability to contact PDAM service centers via the CIS application has a positive and significant impact, demonstrating the importance of easy and effective access to customer service to increase user satisfaction.
Co-Authors Abduh Sayid Albana Achmad Zaki Yamani Adek Dhea Resmi Purbantari Adelia Desi Agnesita Ahmad Ihsan Fuady Alifiansyah Arrizqy Hidayat Amar Ma&#039;ruf Anifatul Faricha Aris Kusumawati Aris Kusumawati Aulia, Dina Avifa Benazir Imam Arif Muttaqin Christi, Vanessa Christopher Andreas Dawangga, Gagas Putra DERI, SUBA Dina Rachmawati Dina Rachmawaty Famila Dwi Winati Fidelia Adinda Syafani Gagas Putra Dawangga Hamidah, Dwi Nur Azizah Huki Chandra Ilma Amira Rahmayanti Kartika Gianina Tileng Lenny Rosita Muhammad Achirul Nanda Muhammad Ilham Alhari Nafis, Ali Akbar Novika, Norma Nuraini, Wan Azizah Sri Nurlaela, Norma Septin Perdana Suteja Putra Poerwanto, Annisaa Putri Prameswari Rahaditya Dimas Prihadianto Raulia Riski Rika Susanti Shamaradewa, Shanggabuana Adhitya Shanggabuana Adhitya Shamaradewa Siti Maghfirotul Ulyah Sri Hidayati SUBA DERI Ully Asfari Winati, Familia Dwi Wulandari, Eka Devi Yulianita, Ika Zunaidi, Rizqa Amelia