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All Journal International Journal of Electrical and Computer Engineering Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Ilmiah Teknik Industri Jurnal IPTEK Sistemasi: Jurnal Sistem Informasi Journal of Industrial Engineering Management INTEGER: Journal of Information Technology INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi MIND (Multimedia Artificial Intelligent Networking Database) Journal Jurnal Mantik Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Sistem informasi dan informatika (SIMIKA) Zonasi: Jurnal Sistem Informasi Journal of Digital Marketing and Halal Industry INOVTEK Polbeng - Seri Informatika
Hawwin Mardhiana
Telkom University
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering

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User Interface and User Experience Design for TUS Mart Sales Report Dashboard Using Design Thinking Method Novika, Norma; Putra, Perdana Suteja; Zunaidi, Rizqa Amelia; Hidayati, Sri; Mardhiana, Hawwin; Chandra, Huki; Nafis, Ali Akbar
INOVTEK Polbeng - Seri Informatika Vol. 9 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Bengkalis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35314/dc6gwz52

Abstract

Digital technology is now increasingly developing in the sales sector, facilitating various activities, including buying and selling transactions. One important technology is the dashboard, which is used by buyers to place orders and by sellers to manage transactions and products. Telkom University Surabaya has developed an online shopping platform, TUS Mart, to market hydroponic and aquaponic products that are ready for harvest. In addition to functioning as a sales tool, TUS Mart also needs a dashboard to monitor and manage product stocks more efficiently. This dashboard development research involves several stages, such as understanding user needs through interviews and System Usability Scale (SUS), defining problems, generating solution ideas, and developing prototypes. Testing the prototype with SUS showed an average score of 53.125, indicating marginal performance with an “OK” rating. The findings highlight the need for improvements to the dashboard design to increase user satisfaction. This research also emphasizes the importance of the Design Thinking approach in creating design solutions centered on user needs and improving user experience in online sales systems.
Assessing the effectiveness of MISHEQA for internal quality assurance: a multi-stakeholder evaluation Rosita, Lenny; Tileng, Kartika Gianina; Mardhiana, Hawwin; Christi, Vanessa
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6686

Abstract

The Higher Education Service Institutes (LLDIKTI) Region VII in Indonesia oversees quality assurance for 334 private higher education institutions (HEIs) in East Java. In 2019, it launched the MISHEQA system to support reporting of Internal Quality Assurance System (IQAS) implementation. However, a major issue arose: 26% of HEIs (88 out of 334 institutions) did not report their IQAS data through MISHEQA in 2021, showing a significant increase compared to 11% (35 out of 318 institutions) in 2020. This study assesses the effectiveness of MISHEQA from multiple stakeholder perspectives using the Technology Acceptance Model (TAM), examining how perceived usefulness and ease of use influenced user acceptance. A qualitative approach was used, combining in-depth interviews, surveys (82 respondents), and FGD with six HEIs, LLDIKTI officials, and quality assurance experts. Thematic analysis was conducted to identify patterns in user experience and system implementation. Three major findings emerged. First, MISHEQA was seen as useful by institutions in the yellow and red clusters, with the reporting and upload features noted as most beneficial. Second, some features were considered redundant: the IQAS document upload feature overlapped with the PPEPP cycle, and the Research and Community Service feature duplicated tracking already conducted via SINTA. Third, findings highlighted the importance of system integration and reducing redundancy in digital quality assurance tools. This study provided valuable feedback to LLDIKTI VII, contributing to the decision to discontinue MISHEQA, which was later replaced by the nationally managed 'Pelaporan SPMI' application by DIKTI (IQAS reporting application).
Implementation of Quality Function Deployment (QFD) for Decision Making in Improving Integrated Academic Information System Mardhiana, Hawwin; Rachmawati, Dina; Winati, Familia Dwi; Yamani, Achmad Zaki
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Vol 6 No 1 (2022): February 2022
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (644.234 KB) | DOI: 10.29407/intensif.v6i1.16790

Abstract

Academic Information System is a tool to support academic activities in implementing education in institutions effectively and efficiently. Institut Teknologi Telkom Surabaya is an institution that already has an integrated academic information system called I-Gracias. I-Gracias uses a single-user system for all applications. Most users of I-Gracias are students, so student satisfaction with integrated academic information system services can be used as benchmarks in determining I-Gracias improvement plans. One method used for the I-Gracias improvement process is the Quality Function Deployment (QFD) method. This method determines the student's desire for I-Gracias using the House of Quality (HOQ) matrix. The result of this research is that the QFD method can prioritize technical responses to the main obstacles for students in using I-Gracias by correlating Voice of Consumer (VOC) and technical response. The highest priority for technical response is coordinating with other units with a technical importance rating of 620.9 and a relative weight value of 21%. Next is to update the module regularly, socialize i-Gracias, meet management targets, receive criticism and suggestions, carry out regular checks and recruit HR if needed as a sequence of improvements to i-Gracias.
Analysis of E-Government Health Application Features Acceptance on Partner Applications During COVID-19 Nuraini, Wan Azizah Sri; Mardhiana, Hawwin; Kusumawati, Aris
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Vol 7 No 1 (2023): February 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/intensif.v7i1.18538

Abstract

This study analyzes the factors that influence public acceptance of E-Government Health Application feature on partner applications. The current phenomenon in the health sector is the emergence of COVID-19 which has a very fast rate of human-to-human spread. To handle these cases, the government evaluates and looks for new innovations by cooperating with new partners and making E-Government Health Application feature accessible through partner applications to make it easier for the public. The successful use of the system is influenced by the acceptance and use of the individual who uses it. The research model used in this study is a modified UTAUT2 model with a total sample of 250 respondents. Model testing is done by statistical analysis using SmartPLS software. It was found that Facilitating Conditions and Behavioral Intention variables had a positive and significant effect on Use Behavior variable with t-statistic of 3.659 and 4.505. Habit had a positive and significant effect on Behavioral Intention and Use Behavior variables with t-statistic of 7.939 and 3.232. Meanwhile, the Experience moderating variable affects the Facilitating Condition on Behavioral Intention variable and affects the Behavioral Intention on Use Behavior variable with t-statistics of 2.069 and 1.972
Co-Authors Abduh Sayid Albana Achmad Zaki Yamani Adek Dhea Resmi Purbantari Agnesita, Adelia Desi Ahmad Ihsan Fuady Alifiansyah Arrizqy Hidayat Anifatul Faricha Aris Kusumawati Aulia, Dina Avifa Benazir Imam Arif Muttaqin Christi, Vanessa Christopher Andreas Dawangga, Gagas Putra DERI, SUBA Dina Rachmawati Dina Rachmawaty Famila Dwi Winati Fidelia Adinda Syafani Gagas Putra Dawangga Hamidah, Dwi Nur Azizah Huki Chandra Ilma Amira Rahmayanti Kartika Gianina Tileng Lenny Rosita Ma'ruf, Amar Muhammad Ilham Alhari Nafis, Ali Akbar Nanda, Muhammad Achirul Novika, Norma Nuraini, Wan Azizah Sri Nurlaela, Norma Septin Perdana Suteja Putra Poerwanto, Annisaa Putri Prameswari Rahaditya Dimas Prihadianto Raulia Riski Rika Susanti Shamaradewa, Shanggabuana Adhitya Shanggabuana Adhitya Shamaradewa Siti Maghfirotul Ulyah Sri Hidayati SUBA DERI Ully Asfari Winati, Familia Dwi Wulandari, Eka Devi Yulianita, Ika Zunaidi, Rizqa Amelia