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Novitaningtyas, Ivo
Universitas Tidar
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Journal : Inspirasi Ekonomi : Jurnal Ekonomi Manajemen

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THE EFFECT OF SERVICE QUALITY, PROMOTION, AND PRICE ON CUSTOMER SATISFACTION OF GOJEK USERS Astiti, Sonia Okky; Verawati, Dian Marlina; Novitaningtyas, Ivo
Inspirasi Ekonomi : Jurnal Ekonomi Manajemen Vol. 4 No. 2 (2022): Inspirasi Ekonomi : Jurnal Ekonomi Manajemen
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Timor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32938/ie.v4i2.2653

Abstract

Transportation is one of the service sectors that has changed due to the development of internet technology. If initially there was only conventional transportation, now online-based transportation appears. As time goes by, more and more online transportation companies are struggling with one another to win the hearts of consumers. Customer satisfaction is one of the important factors that needs to be considered in running a business if you want to be sustainable. This study aims to determine the effect of service quality, promotion, and price on consumer satisfaction of Gojek users in Magelang. This study uses a quantitative approach by distributing questionnaires to 100 respondents as a sample based on the purposive sampling method. Questionnaires were distributed to 100 respondents who have used Gojek's online transportation services for at least the last 3 months and are domiciled in Magelang. The data that has been collected is then processed using the SPSS version 25 data processing application and analyzed using the Classical Assumption Test and Multiple Linear Regression Test. The results showed that service quality had a significant effect on consumer satisfaction, promotion had a significant effect on consumer satisfaction, and price was also significant on consumer satisfaction. Simultaneously, the variables of service quality, promotion, and price have a significant effect on consumer satisfaction of Gojek users in Magelang.
Co-Authors 12.520.20.206 Shinta Ratnawati, 12.520.20.206 Agustin, Hesti Ahmad Zahid, Reza Akbar, Bintang Mukhammad Burhanudin Andhatu Achsa Anggraeni Purnama Dewi Apsari, Farah Afra Arrosadi, Arina Hidayat Astiti, Sonia Okky Axel Giovanni Bharata, Risma Wira Bintang Mukhammad Burhanudin Akbar Budi Hartono Budi Lestari Budi Rahardjo Budi Rahardjo Cahyani, Annisa Putri Clarisa Alfa Lionora Dea Eka Martshita Dea Tanti Safitri Deni Ramdani, Deni Destiningsih, Rian DEWI FITRIANI Diar Marlina Verawati Dinar Melani Hutajulu Fadilah, Ihwan Febriani, Devita Nurul Fifit Nilasari Fitrah Sari Islami Galuh Tiyasherlinda Ghufron Ulinuha Hadi Sasana Hanung Eka Atmaja Husnul Hotimah Indah Ayu Johanda Putri Indah Lusiana Islami, Fitrah Sari Ivansyah, Nur Fajar Izzah Nur Masyithoh Jihad Lukis Panjawa Khaerani, Anisa Zahra Khairul Ikhwan Khusna, Siti Lailatul Kusuma, Aditya Indra Luh Putu Ratna Sundari Lusiana, Indah Mas Eko Affandi MUH NURUL HUDA Nining Yulia Putri Norma Santi Novi Erawati Nugroho, Ramadhani Lukman Nuraini, Firda Nurfagfira, Uslifa Nurmala, Ahya Nurunnisa, Ika Amalia Nuwun Priyono Oky Pujianto Pardongan Sihombing Rahmawati, Heni Ramdani, Deni Rita Dewi Anggraeni Purnamasari Rizqy, Dea Saefudin Safitri, Dea Tanti Sholeh Nur Rohmat Sih Bagas Pangerando Sijabat, Yacobo P Siti Nurhidayah Sonia Aprilia Saputri Sudati Nur Sarfiah Suko Rina Adibatunabillah Tisa Ayu Septiani Tri Puji Hastutik Tri Yulianingsih Trisyaningsih, Melati Utami, Dati Mega Utpala Rani Verawati, Dian Marlina Wulandari Wulandari Yanuariza, Yasmin Vitra