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All Journal Kreano, Jurnal Matematika Kreatif-Inovatif AKSIOMA: Jurnal Program Studi Pendidikan Matematika LIBRARIA Al-Jabar : Jurnal Pendidikan Matematika Elementary: Jurnal Ilmiah Pendidikan Dasar KALAMATIKA Jurnal Pendidikan Matematika Indonesian Journal of Science and Mathematics Education Desimal: Jurnal Matematika Indiktika : Jurnal Inovasi Pendidikan Matematika Educatif: Journal of Education Research Primatika : Jurnal Pendidikan Matematika Journal of Mathematics Education and Science JagoMIPA: Jurnal Pendidikan Matematika dan IPA Kognitif: Jurnal Riset HOTS Pendidikan Matematika Jurnal Didactical Mathematics Educatif: Journal of Education Research Journal of Mathematical Pedagogy (JOMP) SAIBUMI
Rosida Rakhmawati
Universitas Islam Negeri Raden Intan Lampung
Religion Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Physics Social Sciences Transportation Other

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Journal : LIBRARIA

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Implementasi Service Quality Dalam Menganalisis Kualitas Layanan Perpustakaan Ditinjau dari Tingkat Kepuasan Mahasiswa Septiani, Indri; Andriani, Siska; Rakhmawati, Rosida
LIBRARIA Vol 8, No 1 (2020): LIBRARIA
Publisher : UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/libraria.v8i1.7578

Abstract

Abstract The purpose of this research was to implemented the servqual method to analyze the level of students satisfaction towards the quality of central library services UIN Raden Intan lampung. This research was a descriptive qualitative research with data collection techniques carried out by triangulation (combined). Data analysis was performed using the servqual method and importance performance analysis (IPA). The results of the study showed that the services provided by the library in the very satisfied category were marked by a positive gap value (+) or <0 on the overall servqual calculation of 8.48. While in the importance performance analysis there are some things that are felt to be still unsatisfactory to students, namely the completeness of the book collection, grouping of books and the availability of reference materials, so that quality improvement is needed.
Implementasi Service Quality Dalam Menganalisis Kualitas Layanan Perpustakaan Ditinjau dari Tingkat Kepuasan Mahasiswa Indri Septiani; Siska Andriani; Rosida Rakhmawati
LIBRARIA Vol 8, No 1 (2020): LIBRARIA
Publisher : UPT. Perpustakaan Institut Agama Islam Negeri (IAIN) Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/libraria.v8i1.7578

Abstract

Abstract The purpose of this research was to implemented the servqual method to analyze the level of students satisfaction towards the quality of central library services UIN Raden Intan lampung. This research was a descriptive qualitative research with data collection techniques carried out by triangulation (combined). Data analysis was performed using the servqual method and importance performance analysis (IPA). The results of the study showed that the services provided by the library in the very satisfied category were marked by a positive gap value (+) or <0 on the overall servqual calculation of 8.48. While in the importance performance analysis there are some things that are felt to be still unsatisfactory to students, namely the completeness of the book collection, grouping of books and the availability of reference materials, so that quality improvement is needed.
Co-Authors Abi Fadila Achi Rinaldi Ageng Sandiyanti Agna Deka Cahyanti Agus Salim Aida Nurfithriyya Aida Nurfithriyya Angga Hidayat Anggoro , Bambang Sri Ariawan, Feri Aslam, Akhmad Hafiddin Azzahra, Anggun Azzahra, Siti Bambang Sri Anggoro Bettri Yustinaningrum bettri yustinaningrum, bettri Cahya Kurnia Dewi Cahyanti, Agna Deka Devi Ariyantika Dewi, Cahya Kurnia Dewi, Cahya Kurnia Dian Lestari Dona Dinda Pratiwi Dwi Permatasari Fahmoza, Siti Hanny Farida Farida Farida Farida Farida, Farida Feri Ariawan Fiola Cita Dewi Fitri Wulandari Guntur Cahaya Kesuma Hanifah, Banar Hariz Arifai Indri Septiani Intan Kurniasari Iqbal, Muhammad Jamal Fakhri Junarni, Junarni Khoiriyah, Binti Komarudin Komarudin Krisna Satrio Perbowo Kurniasari, Intan Lailatus Sifa Uzakiyah Lakatos, Kristóf Lulu Khusnul Khotimah Malik Ibrahim Maskur, Ruhban Muhammad Muhammad Muis, Muhammad Ade Apriansyah Mujib Mujib Mujib Mujib, Mujib Netriwati Nirwana, Fitri Novalia, Rani Novitasari Supardi Nur Hasanah Nureda, Alysa Firsta Nurfithriyya, Aida NURUL HIDAYAH Putri, Yuni Khafifah Ratri Septyani Rizki Wahyu Yunian Putra Rubhan Masykur Salsabila, Najwa Soraya Sandiyanti, Ageng Sandiyanti, Ageng Sari, Widia Yuliana Septiani, Indri Siska Andriani Suci Atmidasari Suherman Suherman, Suherman Sulistyawati, Destianti Sumiyati, Wiwin Sumiyati, Wiwin Supardi, Novitasari Susiana Susiana Syafika Ulfah Syutharidho Syutharidho Syutharidho Syutharidho, Syutharidho Waty , Dwi Sindy Zonanda Waya, Nurul Izza Windia Hadi, Windia Yanuar Hery Murtianto Yanuar Hery Murtianto Yulianti, Selvi