Article Per Year (5 Year)
p-Index From 2021 - 2026
7.846
P-Index
This Author published in this journals
All Journal Jurnal Penyuluhan SOCA: Jurnal Sosial Ekonomi Pertanian Jurnal Sosial Ekonomi Pertanian Jurnal Sosial Ekonomi Pesisir Jurnal Sosial Ekonomi Pertanian Jurnal Social Economic of Agriculture Suluh Pembangunan: Journal of Extension and Development Habitat Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) JASc (Journal of Agribusiness Sciences) Journal of Socioeconomics and Development Jurnal Agribest Agrisocionomics: Jurnal Sosial Ekonomi Pertanian AGROMIX WIDYA LAKSANA Satwika : Kajian Ilmu Budaya dan Perubahan Sosial JURNAL AGRIBISNIS DAN KOMUNIKASI PERTANIAN (Journal of Agribusiness and Agricultural Communication) Agriecobis : Journal of Agricultural Socioeconomics and Business Studi Kasus Inovasi Ekonomi Jurnal Partisipatoris Journal of Agri Socio Economics and Business Jurnal Pengabdian dan Peningkatan Mutu Masyarakat (JANAYU) Kirana: Jurnal Komunikasi dan Penyuluhan Pertanian Jurnal AGRISEP: Kajian Masalah Sosial Ekonomi Pertanian dan Agribisnis AgriMu Jurnal Agribest Indonesian Journal of Small Scale Farming
Ary Bakhtiar
Universitas Muhammadiyah Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

Published : 71 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 71 Documents
Search

 4   5   6   7   8 
Food Consumers' Satisfaction and Loyalty Regarding the Use of E-Wallets Anak Agung Istri Arundhati Aiswara; Ketut Budi Susrusa; Gede Mekse Korri Arisena; Ary Bakhtiar
Agriecobis : Journal of Agricultural Socioeconomics and Business Vol. 9 No. 01 (2026): March (In Press)
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study was conducted to examine the level of satisfaction and loyalty of food consumers regarding the use of e-wallets among students at Universitas Muhammadiyah Malang. The data collection method used was a survey approach involving interviews via a questionnaire administered to 96 respondents who were specifically e-wallet users. The data were analyzed using the Customer Satisfaction Index (CSI), Customer Loyalty Index (CLI), and the Pearson Product Moment correlation test. The results of the study indicate that the frequency of e-wallet use among students is relatively high and has become a daily food shopping activity. However, satisfaction and loyalty levels remain low, with a CSI value of 37.92% (dissatisfied category) and a CLI value of 20.92% (non-loyal category). The main challenges faced by students are limited top-up balances and slow transaction processing. Nevertheless, a significant positive relationship was found between satisfaction and loyalty (r = 0.710), indicating that increased satisfaction can have a direct impact on user loyalty. These findings have important implications for the development of e-wallet services that are more responsive to the needs of young users.
Co-Authors A Fauzan A.A.A. Wulandira Sawitri Djelantik Akbar, Adjar Yusriandi Al Banna, M.Ulil Azmi Ali Mahmud Amanina Nur Fitria Anak Agung Ayu Wulandira Sawitri Djelantik Anak Agung Istri Arundhati Aiswara Anas Tain Anas Tain Tain Andayani, Ni Luh Nyoman Sinta Dewi Anggit Putra Wicaksono Anna Fatchiya Aprilia, Rosi Laili Apriliani , Priska Arizal, Habib Muhammad Arum, Prettyziana Sekar Bambang Yudi Ariadi Bayu, Indra Bernadetta Devara Ridwan Bustomy, Mochammad Chairinina Rizka Fitria Dewani, Luh Ayu Karunia Dewantara, M. Ali Dewi, Ni Made Gita Santhika Dhea Aurelie Yoniansyah Dian Fibriyanti Dian Fibriyanti Dicky Adithya Pratama Dyah Ayu Utari Suwita Ningtyas Elga Imala Festy Putri Ramadhani Fibriyanti, Dian Firdausi, Ananda Nuril Fithri Mufriantie Gede Mekse Korri Arisena Gumoyo Mumpuni Ningsih H. R. Mahdoni Harpowo Hasan, Abdillah Helian Thus, Orca Oryza Anantha Hendro Ardiansyah I MADE SUDARMA I Made Sudarma Ike Wika Santi Indra Bayu Indriani Indriani Istis Baroh Istis Baroh Jabal Tarik Ibrahim KETUT BUDI SUSRUSA Khusnah, Himayatul Kombe, Luinasia Elikunda Lia Nita Pramudiastuti Livia Windiana Luinasia Elikunda Kombe Luinasia Elikunda Kombe M. Kamil M. Roja Afwihi M. Zul Mazwan M.Zul Marwan Mamlu Atul Hasanah Maykamas, Prafi Fachjurin Moch Bustomy Mochammad Imron Awalludin Mohd Fauzi bin Kamarudin Muhammad Shodiq, Wahid Mulia Salsabila Mustika Charismawati Mustika Charismawati Ni Kadek Pingkan Wulandari Nirwanarti, Faulicia Taurudzi Novi Syafrina Madani Nur Ocvanny Amir Nurul Latifah Orca Oryza Anantha Helian Thus Orca Oryza Anantha Helian Thus Parameswari, Ni Wayan Mita Prabowo Tjitropranoto Prabowo Tjitropranoto Prafi Fachjurin Maykamas Prettyziana Sekar Arum Pudji Muljono Putri, Indah Septi Yunita Rahadi Rahadi Rahadi Rahadi Rahadi Rahadi, Rahadi Rahayu Relawati Rahmad Pulung Sudibyo Rahmad Pulung Sudibyo Rahmad Pulung Sudibyo Rahmat Mudzakir Husayn Ramadhani, Festy Putri Ratu Cahyaningrum Wulandari Ridha Rizki Novanda Ridha Rizki Novanda Rosalina Sutikno Putri Salsabella, Irene Hanies Samae Maisaroh Selina, Novia Putri Sendalo, Francis Raphael Shodiq, Wahid Muhammad Sinta Dewi Andayani, Ni Luh Nyoman Sitari, Mayang Sona Minasyan Tain, Anas Tain Tjokorda Istri Mas Smaradewi Valentino Putra Renaldi Wahid Muhammad Shodiq Wahid Muhammad Shodiq Wahid Muhammad Shodiq Wellynda Kusumawati Wicaksono, Anggit Putra Wulandari, Ratu Cahyaningrum Yanti Benson Yohana Agustina Yohana Agustina Yohana Agustina