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All Journal Al-Kharaj: Journal of Islamic Economic and Business Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ners Jurnal Kesehatan Tambusai JOURNAL LA MEDIHEALTICO AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis AKADEMIK: Jurnal Mahasiswa Humanis Jurnal Sehat Indonesia (JUSINDO) Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Ranah Research : Journal of Multidisciplinary Research and Development Journal of Economics and Management Scienties Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Jurnal Penelitian dan Pengkajian Ilmiah
Syahidin, Rukhiyat
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Evaluasi Waktu Tunggu Pelayanan Obat dengan Menggunakan Sistem Lean Managemen di Instalasi Farmasi Rawat Jalan RS Prima Pekanbaru Juwita, Wika; Saepudin, Didin; Syahidin, Rukhiyat
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1816

Abstract

Long waiting times for outpatient pharmacy services remain a major challenge in hospital service quality and patient satisfaction. At the Outpatient Pharmacy Installation of RS Prima Pekanbaru, increasing prescription volumes have not been matched by service capacity, leading to delays that exceed national standards. This study aims to evaluate outpatient pharmacy waiting times using Lean Management principles and queueing theory to identify sources of inefficiency and propose improvement strategies. A qualitative research design supported by quantitative queue analysis was applied. Data were collected through observations, document review, and in-depth interviews with 11 informants, including pharmacists, pharmacy supervisors, hospital management, prescription verifiers, and patients. The results showed an average prescription arrival rate of 1.717 prescriptions per hour, while the service rate was only 0.912 prescriptions per hour, indicating an unstable queue system. The average processing time for one prescription reached 1.09 hours, exceeding the 60-minute standard for compounded medications. Major inefficiencies were identified in the form of overproduction, particularly at the packaging stage, overprocessing due to repeated data entry caused by incomplete implementation of electronic prescriptions, and defects related to administrative and service flow errors. These findings indicate that optimizing workflow, strengthening human resources, and fully integrating digital systems are essential to reducing waiting times and improving pharmacy service performance.
Integrasi Smartwatch Sinurmi dan Website Sicakep Terhadap Kualitas Pelayanan Kesehatan Ibu Hamil Risiko Tinggi yang Dimediasi Busermil (Studi Survey di UPTD Puskesmas Rawat Inap Kotakaler Kabupaten Sumedang Provinsi Jawa Barat) Rositoh, Itoh; Mulyani, Sri Rochani; Syahidin, Rukhiyat
Jurnal Ners Vol. 10 No. 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i2.56254

Abstract

Angka Kematian Ibu (AKI) yang masih tinggi pada kelompok ibu hamil risiko tinggi menunjukkan perlunya peningkatan kualitas pelayanan kesehatan ibu hamil risiko tinggi melalui pendekatan inovatif berbasis teknologi. Penelitian ini bertujuan menganalisis pengaruh integrasi smartwatch SINURMI dan website SICAKEP terhadap kualitas pelayanan kesehatan ibu hamil risiko tinggi dengan mediasi oleh BUSERMIL. Penelitian ini merupakan studi survei dengan menggunakan pendekatan penelitian kuantitatif dengan analisis deskriptif dan verifikatif, dilakukan pada ibu hamil risiko tinggi di UPTD Puskesmas Rawat Inap Kotakaler Kabupaten Sumedang. Data dikumpulkan melalui kuesioner terstruktur dan dianalisis menggunakan analisis jalur (path analysis) untuk menguji pengaruh langsung dan tidak langsung antar variabel. Hasil penelitian menunjukkan bahwa integrasi smartwatch SINURMI dan website SICAKEP berpengaruh positif dan signifikan terhadap peran BUSERMIL, serta BUSERMIL berpengaruh signifikan terhadap kualitas pelayanan kesehatan ibu hamil risiko tinggi. Selain itu, integrasi SINURMI dan SICAKEP terbukti meningkatkan kualitas pelayanan baik secara langsung maupun tidak langsung melalui mediasi BUSERMIL. Kesimpulan penelitian ini menegaskan bahwa integrasi teknologi wearable dan sistem informasi kesehatan yang didukung peran aktif BUSERMIL efektif dalam meningkatkan kualitas pelayanan kesehatan ibu hamil risiko tinggi dan berpotensi mendukung upaya penurunan AKI di tingkat pelayanan kesehatan primer.
Factors Influencing the Effectiveness of the Online Patient Registration System at Maria Regina Hospital, Kotabumi, North Lampung Rahmani, Alef Adlia; Paramarta, Vip; Syahidin, Rukhiyat
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.9952

Abstract

This study aims to analyze the factors influencing the effectiveness of the online patient registration system at Maria Regina Hospital, Kotabumi, North Lampung. A quantitative survey design was employed, with 95 respondents selected via purposive sampling from a population of 1,800 patients. Data were collected using Likert-scale questionnaires and analyzed through multiple linear regression following conversion to interval scale via the Method of Successive Intervals (MSI). Results indicate that patient digital literacy (X1), hospital technology infrastructure (X2), and system usage guidelines (X3) simultaneously and partially exert a significant effect on the effectiveness of the online registration system (Y). The regression equation is Y = 18.795 + 0.392X1 + 0.384X2 + 0.410X3. The coefficient of determination R² = .681, indicating that 68.1% of the variation in system effectiveness is explained by the three independent variables. The F-test confirms F(3, 91) = 6.511, p < .05, validating the overall model. These findings imply that hospitals must pursue an integrated strategy encompassing digital literacy programs for patients, strengthened technology infrastructure, and improved user guidance to maximize the effectiveness of online registration and enhance the overall quality of healthcare services.
Pengaruh Implementasi Rekam Medis Elektronik dan Pelatihan Terhadap Kinerja Tenaga Kesehatan dengan Motivasi Kerja Sebagai Variabel Intervening di Rumah Sakit Tentara Tingkat II Dustira Cimahi V. Tjandra, Martinus; Zulfikar, Taufik; Syahidin, Rukhiyat
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 2 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i2.2012

Abstract

Digital transformation has encouraged hospitals to implement Electronic Medical Records (EMR) and training to enhance healthcare workers' performance. This study analyzes the effect of EMR implementation and training on healthcare performance, with work motivation as a mediating variable at RST Tk II Dustira Cimahi. A quantitative survey was conducted with 310 respondents and analyzed using multiple linear regression, t-test, F-test, and Sobel test. Results indicate that EMR has a positive but not significant effect, while training positively and significantly affects both work motivation and performance. Work motivation significantly mediates the effect of EMR and training on performance. The study emphasizes that EMR effectiveness depends on work motivation and continuous training to optimize healthcare workers’ performance.
Pengaruh Kualitas Pelayanan dan Rekam Medis Elektronik terhadap Kepuasan Pasien Rawat Jalan Bina Lauringga Andora; Kosasih, Kosasih; Syahidin, Rukhiyat; Yuliaty, Farida; Paramarta, Vip; Nugroho, Taufan
Jurnal Ners Vol. 10 No. 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i2.56207

Abstract

Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan dan penggunaan Rekam Medis Elektronik (RME) terhadap kepuasan pasien di Instalasi Rawat Jalan Rumah Sakit Mitra Husada Kuningan Jawa Barat. Latar belakang penelitian didasarkan pada pentingnya peningkatan mutu pelayanan dan transformasi digital dalam sistem pelayanan kesehatan untuk meningkatkan pengalaman pasien. Penelitian menggunakan pendekatan kuantitatif dengan desain deskriptif verifikatif. Sampel berjumlah 106 pasien yang dipilih menggunakan teknik consecutive sampling. Data dikumpulkan melalui kuesioner skala Likert dan dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan penggunaan RME berpengaruh positif dan signifikan terhadap kepuasan pasien (p < 0,001). Secara simultan, kedua variabel memberikan kontribusi sebesar 54% terhadap variasi kepuasan pasien. Penggunaan RME menunjukkan kontribusi pengaruh yang lebih dominan dibandingkan kualitas pelayanan. Temuan ini menegaskan bahwa integrasi kualitas pelayanan dan sistem informasi kesehatan efektif menjadi faktor strategis peningkatan kepuasan pasien.
Perencanaan Bisnis Pengembangan Klinik Fisioterapi Rumah Sakit Umum Prima Medika Denpasar Bali Putra, Agung Manik Septiana; Zulfikar , Taufik; Syahidin, Rukhiyat; Sofia, Etty; Paramarta, Vip
Jurnal Ners Vol. 10 No. 2 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i2.56318

Abstract

This study aims to develop a business planning framework for the establishment of a Physiotherapy Clinic at Prima Medika General Hospital, Denpasar, Bali. The primary problem addressed is the growing demand for rehabilitation services that has not been optimally accommodated within the existing hospital structure. Using a qualitative descriptive evaluative approach, data were collected through in-depth interviews, field observations, and document analysis. The research focuses on market, human resources, and financial feasibility, alongside designing a business model through the Business Model Canvas (BMC) and analyzing competition using Porter’s Five Forces. Results indicate that the clinic development is feasible and holds strong potential when implemented in a phased manner. Key findings highlight a stable market demand from outpatients and institutional partners. Financially, the project is deemed viable with an Internal Rate of Return (IRR) of 18.19%. Integration with the hospital system provides a significant competitive advantage against industry rivals. This research offers practical insights for hospital management in strategic decision-making for new service development.
Co-Authors Anathasia, Sophiana Enjellin Ardyansyah, Mukhlas Asnar, Etty Sofia Mariati Biantara, Irgi Bina Lauringga Andora Budiman, Rocky Fransiskus Dianvayani, Giska Djogo, Ony Farida Yuliaty Firdaus Firdaus Firdaus Firdaus Hio, Aro Die Juwita, Wika KOSASIH KOSASIH, KOSASIH Kumorowani, Riyan Putri Malik, Rahadian Mariati Asnar, Etty Sofia Mayrawati, Nora mulyani, sri rochani Nandita, Nandita Ni Putu Emy Darma Yanti Nugroho, Taufan Palittin, Normayanti Pamungkas, Bugie Zurisdianto Philips, Grace Angela Pratiwi, Ema Vika Putra, Agung Manik Septiana Putri, Annisha Dwi R. Rina Novianty Ariawaty Rahmani, Alef Adlia Rosilawati, Rosilawati Rositoh, Itoh Rulia, Rulia Saepudin, Didin Sari Paraisu, Wo’i Megah Mayang Sikki, Nurhaeni Sofia, Etty Suharsono, Teguh Nurhadi Taufik Zulfikar TRIANA, I KETUT DIAN LANANG Utojo, Widjadjanti Utoyo, Widjajanti V. Tjandra, Martinus Vip Paramarta Wirawan, Chevie Zaenal Aripin Zulfikar , Taufik