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All Journal Al-Kharaj: Journal of Islamic Economic and Business Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Promotif Preventif Jurnal Kesehatan Tambusai JOURNAL LA MEDIHEALTICO AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis AKADEMIK: Jurnal Mahasiswa Humanis Jurnal Sehat Indonesia (JUSINDO) Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Ranah Research : Journal of Multidisciplinary Research and Development Journal of Economics and Management Scienties Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Jurnal Penelitian dan Pengkajian Ilmiah
Syahidin, Rukhiyat
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Evaluasi Waktu Tunggu Pelayanan Obat dengan Menggunakan Sistem Lean Managemen di Instalasi Farmasi Rawat Jalan RS Prima Pekanbaru Juwita, Wika; Saepudin, Didin; Syahidin, Rukhiyat
AKADEMIK: Jurnal Mahasiswa Humanis Vol. 6 No. 1 (2026): AKADEMIK: Jurnal Mahasiswa Humanis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmh.v6i1.1816

Abstract

Long waiting times for outpatient pharmacy services remain a major challenge in hospital service quality and patient satisfaction. At the Outpatient Pharmacy Installation of RS Prima Pekanbaru, increasing prescription volumes have not been matched by service capacity, leading to delays that exceed national standards. This study aims to evaluate outpatient pharmacy waiting times using Lean Management principles and queueing theory to identify sources of inefficiency and propose improvement strategies. A qualitative research design supported by quantitative queue analysis was applied. Data were collected through observations, document review, and in-depth interviews with 11 informants, including pharmacists, pharmacy supervisors, hospital management, prescription verifiers, and patients. The results showed an average prescription arrival rate of 1.717 prescriptions per hour, while the service rate was only 0.912 prescriptions per hour, indicating an unstable queue system. The average processing time for one prescription reached 1.09 hours, exceeding the 60-minute standard for compounded medications. Major inefficiencies were identified in the form of overproduction, particularly at the packaging stage, overprocessing due to repeated data entry caused by incomplete implementation of electronic prescriptions, and defects related to administrative and service flow errors. These findings indicate that optimizing workflow, strengthening human resources, and fully integrating digital systems are essential to reducing waiting times and improving pharmacy service performance.
Pengaruh Implementasi Rekam Medis Elektronik dan Pelatihan Terhadap Kinerja Tenaga Kesehatan dengan Motivasi Kerja Sebagai Variabel Intervening di Rumah Sakit Tentara Tingkat II Dustira Cimahi V. Tjandra, Martinus; Zulfikar, Taufik; Syahidin, Rukhiyat
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 2 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i2.2012

Abstract

Digital transformation has encouraged hospitals to implement Electronic Medical Records (EMR) and training to enhance healthcare workers' performance. This study analyzes the effect of EMR implementation and training on healthcare performance, with work motivation as a mediating variable at RST Tk II Dustira Cimahi. A quantitative survey was conducted with 310 respondents and analyzed using multiple linear regression, t-test, F-test, and Sobel test. Results indicate that EMR has a positive but not significant effect, while training positively and significantly affects both work motivation and performance. Work motivation significantly mediates the effect of EMR and training on performance. The study emphasizes that EMR effectiveness depends on work motivation and continuous training to optimize healthcare workers’ performance.
Factors Influencing the Effectiveness of the Online Patient Registration System at Maria Regina Hospital, Kotabumi, North Lampung Rahmani, Alef Adlia; Paramarta, Vip; Syahidin, Rukhiyat
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.9952

Abstract

This study aims to analyze the factors influencing the effectiveness of the online patient registration system at Maria Regina Hospital, Kotabumi, North Lampung. A quantitative survey design was employed, with 95 respondents selected via purposive sampling from a population of 1,800 patients. Data were collected using Likert-scale questionnaires and analyzed through multiple linear regression following conversion to interval scale via the Method of Successive Intervals (MSI). Results indicate that patient digital literacy (X1), hospital technology infrastructure (X2), and system usage guidelines (X3) simultaneously and partially exert a significant effect on the effectiveness of the online registration system (Y). The regression equation is Y = 18.795 + 0.392X1 + 0.384X2 + 0.410X3. The coefficient of determination R² = .681, indicating that 68.1% of the variation in system effectiveness is explained by the three independent variables. The F-test confirms F(3, 91) = 6.511, p < .05, validating the overall model. These findings imply that hospitals must pursue an integrated strategy encompassing digital literacy programs for patients, strengthened technology infrastructure, and improved user guidance to maximize the effectiveness of online registration and enhance the overall quality of healthcare services.
Determinan Keputusan Kunjungan Pasien Rawat Jalan: Strategi Pemasaran, Lokasi, dan Kualitas Layanan di Klinik Hasna Medika Bandung Rubiyanti, Desy; Saepudin, Didin; Syahidin, Rukhiyat; Asnar, Etty Sofia Mariati; Suharsono, Teguh Nurhadi; Yuliaty, Farida
Jurnal Promotif Preventif Vol 9 No 2 (2026): April 2026: JURNAL PROMOTIF PREVENTIF
Publisher : Fakultas Kesehatan Masyarakat Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jpp.v9i2.2591

Abstract

S Persaingan ketat dalam sektor kesehatan dipicu oleh globalisasi dan kemajuan teknologi yang mendorong lembaga kesehatan untuk meningkatkan daya saing. Tujuan penelitian untuk menganalisis pengaruh strategi pemasaran, lokasi, dan kualitas layanan terhadap keputusan kunjungan pasien rawat jalan di Klinik Hasna Medika Bandung, menggunakan metode kuantitatif dengan rancangan cross sectional. Populasi seluruh pasien rawat jalan dan sampel sebanyak 381 responden yang dipilih melalui purposive sampling dan rumus Slovin dengan margin error 5%. Data dikumpulkan menggunakan kuesioner dan dianalisis dengan regresi linier berganda. Hasil menunjukkan bahwa ketiga variabel berpengaruh positif dan signifikan terhadap keputusan kunjungan, baik secara parsial maupun simultan, dengan nilai R² sebesar 0,326 dan seluruh nilai p‑value < 0,05. Secara umum skor variabel berada dalam kategori baik, yang mencerminkan tingkat loyalitas kunjungan pasien yang relatif kuat. Temuan ini mengimplikasikan bahwa integrasi ketiga faktor tersebut dapat menjadi strategi utama Klinik Hasna Medika untuk memperkuat daya saing di tengah pasar kesehatan yang semakin kompetitif.
Co-Authors Anathasia, Sophiana Enjellin Ardyansyah, Mukhlas Asnar, Etty Sofia Mariati Biantara, Irgi Budiman, Rocky Fransiskus Dianvayani, Giska Djogo, Ony Farida Yuliaty Firdaus Firdaus Firdaus Firdaus Hio, Aro Die Juwita, Wika KOSASIH KOSASIH, KOSASIH Kumorowani, Riyan Putri Malik, Rahadian Mariati Asnar, Etty Sofia Mayrawati, Nora mulyani, sri rochani Nandita, Nandita Ni Putu Emy Darma Yanti Nugroho, Taufan Palittin, Normayanti Pamungkas, Bugie Zurisdianto Philips, Grace Angela Pratiwi, Ema Vika Putri, Annisha Dwi R. Rina Novianty Ariawaty Rahmani, Alef Adlia Rosilawati, Rosilawati Rubiyanti, Desy Rulia, Rulia Saepudin, Didin Sari Paraisu, Wo’i Megah Mayang Sikki, Nurhaeni Suharsono, Teguh Nurhadi Taufik Zulfikar TRIANA, I KETUT DIAN LANANG Utojo, Widjadjanti Utoyo, Widjajanti V. Tjandra, Martinus Vip Paramarta Wirawan, Chevie Zaenal Aripin