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peran brand awareness sebagai mediasi pemasaran digital dan customer review terhadap keputusan pembelian di nesh navya Ni Kadek Denda Clarisa Faradita; I Gusti Ngurah Oka Ariwangsa; Nilna Muna; Putu Ayu Titha Paramita Pika
As-Syirkah: Islamic Economic & Financial Journal Vol. 4 No. 4 (2025): As-Syirkah: Islamic Economic & Financial Journal 
Publisher : Ikatan Da'i Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56672/

Abstract

This study aims to empirically test and analyze the strategic role of Brand Awareness as a mediating variable in influencing the relationship between Digital Marketing and Customer Reviews on Purchasing Decisions among Nesh Navya consumers. This study uses a quantitative approach with a survey method, where data is collected from respondents through a structured questionnaire and analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) through SmartPLS software. The results show that Digital Marketing and Customer Reviews have a significant positive influence on the formation of Brand Awareness, and Brand Awareness is also proven to be significant in driving Purchasing Decisions. Crucial findings confirm that Brand Awareness plays an effective partial mediation role; the combined effect of Digital Marketing and Customer Reviews on Purchasing Decisions becomes substantially stronger through the strengthening of Brand Awareness. Therefore, it is concluded that Brand Awareness at Nesh Navya is not only the result of marketing activities, but is a critical bridge that integrates digital initiatives and the credibility of consumer reviews into real transaction decisions, so the company is advised to continue prioritizing investment in strategies that strengthen brand visibility and awareness on an ongoing basis.
The Mediating Role of FoMO in the Influence of Discounts and Servicescape on Gym Membership Subscription Decisions Syadza Rafa Nafisah, Ghalda; Sri Manik Parasari, Nyoman; Muna, Nilna; Putu Nina Eka Lestari, Ni
Journal of Accounting and Finance Management Vol. 6 No. 5 (2025): Journal of Accounting and Finance Management (November - December 2025)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v6i5.2835

Abstract

This study examines how the Fear of Missing Out (FoMO) functions as a mediating variable in the relationship between Discounts and Servicescape on consumers’ decisions to subscribe at Yes Fitness in Bali. Increasing rivalry within the fitness sector encourages companies to create more efficient marketing approaches, such as price-related promotions, an engaging physical environment, and psychological tactics that generate urgency. A quantitative approach was adopted using purposive sampling, resulting in 257 valid respondents. The dataset was analyzed through Partial Least Squares–Structural Equation Modeling (PLS-SEM). The findings reveal that Discounts and Servicescape have a significant impact on FoMO, and all variables significantly influence subscription decisions. FoMO is also proven to partially mediate the effect of Discounts and Servicescape on consumer subscription behavior. These results emphasize the strategic value of limited-time promotional offers, well-designed and appealing servicescapes and urgency-based communication strategies in encouraging consumers’ willingness to subscribe. The practical implications suggest that fitness centers can enhance their competitiveness by improving promotional planning, optimizing physical layouts, and incorporating FoMO-driven communication approaches.