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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) EXPERT: Jurnal Manajemen Sistem Informasi dan Teknologi JOIV : International Journal on Informatics Visualization RABIT: Jurnal Teknologi dan Sistem Informasi Univrab SMARTICS Journal Syntax Literate: Jurnal Ilmiah Indonesia JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Edukasi Islami: Jurnal Pendidikan Islam JURIKOM (Jurnal Riset Komputer) Jurnal Riset Informatika Journal of Information System, Applied, Management, Accounting and Research METIK JURNAL Jurnal Informatika Kaputama (JIK) Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Ilmiah ILKOMINFO - Ilmu Komputer & Informatika Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Ilmu Komputer dan Bisnis Jurnal Teknologi Informasi dan Multimedia Jurnal Ekonomi Manajemen Sistem Informasi Systematics Techno Xplore : Jurnal Ilmu Komputer dan Teknologi Informasi Jurnal Teknologi Dan Sistem Informasi Bisnis Zonasi: Jurnal Sistem Informasi Jurnal Informasi dan Teknologi Buana Information Technology and Computer Sciences (BIT and CS) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) JIKA (Jurnal Informatika) Infotek : Jurnal Informatika dan Teknologi Journal of Applied Data Sciences Jurnal Cahaya Mandalika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) International Journal of Computer and Information System (IJCIS) International Journal of Engineering, Science and Information Technology Jurnal Tika Instal : Jurnal Komputer Dirgamaya: Jurnal Manajemen dan Sistem Informasi Jurnal Minfo Polgan (JMP) Jurnal Teknik Mesin Mechanical Xplore Abdimas Jurnal Sistem Informasi STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer Jurnal Ilmiah Teknik Informatika dan Komunikasi Innovative: Journal Of Social Science Research Jitu: Jurnal Informatika Utama VIDHEAS: Jurnal Nasional Abdimas Multidisiplin Jurnal Accounting Information System (AIMS) INTERNAL (Information System Journal) Masyarakat Berkarya: Jurnal Pengabdian dan Perubahan Sosial JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia)
Hananto, Agustia
Fakultas Ilmu Komputer, Program Studi Sistem Informasi, Universitas Buana Perjuangan Karawang, Karawang, Indonesia
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Journal : Jurnal Tika

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Clustering User Sentiment Transportasi Online Gojek Dan Grab Dengan Metode K-Means Dyno Syaiful Annam; Agustia Hananto; Fitria Nurapriani; Tukino Tukino
Jurnal Tika Vol 8 No 2 (2023): Jurnal Teknik Informatika Aceh
Publisher : Fakultas Ilmu Komputer Universitas Almuslim Bireuen - Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51179/tika.v8i2.2165

Abstract

As an online transportation service, people often discuss it by sharing their opinions through various social media platforms, one of which is Google Play reviews. The opinions given by the public regarding online transportation services are diverse. Users provide reviews about the application, and naturally, users will choose an application with good reviews. However, monitoring the opinions of the general public is not easy, given the large volume of data to be processed. Therefore, the researcher aims to obtain accurate and precise information from user reviews of Gojek and Grab using clustering techniques, specifically the K-means method, using the RapidMiner application. The results of the testing of both applications can be summarized as follows: Gojek and Grab receive reviews that are not significantly different, although Grab's reviews are slightly better. The classification using the K-Means method offers a solution to the issue of sentiment analysis in user reviews of online transportation applications.
Clustering User Sentiment Transportasi Online Gojek Dan Grab Dengan Metode K-Means Annam, Dyno Syaiful; Hananto, Agustia; Nurapriani, Fitria; Tukino, Tukino
Jurnal Tika Vol 8 No 2 (2023): Jurnal Teknik Informatika Aceh
Publisher : Fakultas Ilmu Komputer Universitas Almuslim Bireuen - Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51179/tika.v8i2.2165

Abstract

As an online transportation service, people often discuss it by sharing their opinions through various social media platforms, one of which is Google Play reviews. The opinions given by the public regarding online transportation services are diverse. Users provide reviews about the application, and naturally, users will choose an application with good reviews. However, monitoring the opinions of the general public is not easy, given the large volume of data to be processed. Therefore, the researcher aims to obtain accurate and precise information from user reviews of Gojek and Grab using clustering techniques, specifically the K-means method, using the RapidMiner application. The results of the testing of both applications can be summarized as follows: Gojek and Grab receive reviews that are not significantly different, although Grab's reviews are slightly better. The classification using the K-Means method offers a solution to the issue of sentiment analysis in user reviews of online transportation applications.
Co-Authors Abdul Hafiz Adila Rahmawati Afif Hakim Afra, Alfina Fadhilah Agneresa Agneresa Agus Supriyanto Alfiansyah, Muhammad Rindra ali, agus alzahra, alika aziza Amir Amir Amri Abdulah Anggi Octa Fadilah Angraeni, Rahmah Nur Annam, Dyno Syaiful Apriade Voutama Apriani, Fitria April Lia Hananto Arief Wibowo Arip Solehudin Asep Permana atikah, dwi Atmaja, Rashelin Zahra Aulia, Aldi Aviv Yuniar Rahman Aviv Yuniar Rahman Awal, Elsa Elvira Azizah, Fathin Putri Baenil Huda Baenil Huda Baenil Huda Baenil Huda Bayu Priyatna Bayu Yoga Astario Cepi Budiansyah, Ade Deva Defrina Aldeana Difa Prakoso Fuadi, Muhammad Dodi Mulyadi Dodi Mulyadi Dyno Syaiful Annam Eko Pramono Elfina Novalia Elfinanovalia , Elfinanovalia Emilia Sukmawati, Cici Erlyta Hares Fatmanisa Mumpuni Delta Maharani Fauzi Ahmad Muda Ferdiansyah, Indra FIKRI HAIKAL Fitria Nur Apriani Fitria Nurapriani Fitria Nurapriani Fizra Firdaus Nillan Goenawan Brotosaputro Handayani, Citra Herda Andriana Heryana, Nono Hilabi, Shofa Shofia Hilabi, Shofa Shofiah Hilabi, Shofa Shofiah Huban Kabir Huda , Baenil Huda, Baenil Ikhsan, Muhammad Daffa Ilham Fariz Asya Mubarok Indra Kurniawan Indra, Jamaludin Jasmine Dina Sabila Karyadi Karyadi Khoirudin Khoirudin Khoirudin, Khoirudin Kusnadi, Akhmad Maharina, Maharina Melisa Mubarok, Piky Muhamad Mammun Muhamad Rizky Arfani Muhamad Rizky Arfani Muhammad Khaerudin Novalia, Elfina Nur Widyartha, Yogi Nur ‘Azah Nurafriani, Fitria Nurajizah, Dhea Nurapriani, Fitria Nurfajria, Dera Nurhayati Nurlaelasari, Euis Paryono, Tukino Pradana Rizki Maulana Pratama, Tito Chaerul Priyatna, Bayu Priyatna, Bayu Puspita Sari, Desti Rahdiana, Nana Rahmatiani, Lusiana Rati Ratnasari Ratna Juwita, Ayu Reswara, Hadaya Abhista Rini Mayasari Rosalina, Elsa Sabrina Amanda Salsabila Saefil Aripiyanto Salsabila, Nasya Setiawan, Pratama Wahyu Setiawan, Pratama Wahyu Shofa Shofia Hilab Shofa Shofia Hilabi Shofa Shofia Hilabi Shofa Shofia Hilabi Shofa Shofiah Hilabi Shofa Shofiah Hilabi Shofia Hilabi, Shofa Shofiah Hilabi, Shofa Sifa, Sifa Rismawati Sigit Budi Nugroho Silvana Nazuah Siti Masruroh Sri Wahyuni Suhara, Ade Sukarman Sukarman Sukarman Sukarman Sunarya, Edwin Yohanes Supriyanto, Danang Susilo, Hendri Tamala, Evi TARMUJI TARMUJI, TARMUJI Taufik Ulhakim, Muhamad Thoyib, Imam Nurhuda Tikamori, Ghazi Tukino Tukino , Tukino Tukino Tukino Tukino Tukino, Tukino Tukino, Tukino Tukino, Tukino Utomo, Ainur Alam Budi Wahyu, Pratama Widyanti, Tyas Witulas Ambang Cahyati Yoga Astario, Bayu Zein, Selmia Aulia