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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) EXPERT: Jurnal Manajemen Sistem Informasi dan Teknologi JOIV : International Journal on Informatics Visualization RABIT: Jurnal Teknologi dan Sistem Informasi Univrab SMARTICS Journal Syntax Literate: Jurnal Ilmiah Indonesia JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Edukasi Islami: Jurnal Pendidikan Islam JURIKOM (Jurnal Riset Komputer) Jurnal Riset Informatika Journal of Information System, Applied, Management, Accounting and Research METIK JURNAL Jurnal Informatika Kaputama (JIK) Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Ilmiah ILKOMINFO - Ilmu Komputer & Informatika Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Ilmu Komputer dan Bisnis Jurnal Teknologi Informasi dan Multimedia Jurnal Ekonomi Manajemen Sistem Informasi Systematics Techno Xplore : Jurnal Ilmu Komputer dan Teknologi Informasi Jurnal Teknologi Dan Sistem Informasi Bisnis Zonasi: Jurnal Sistem Informasi Jurnal Informasi dan Teknologi Buana Information Technology and Computer Sciences (BIT and CS) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) JIKA (Jurnal Informatika) Infotek : Jurnal Informatika dan Teknologi Journal of Applied Data Sciences Jurnal Cahaya Mandalika Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) International Journal of Computer and Information System (IJCIS) International Journal of Engineering, Science and Information Technology Djtechno: Jurnal Teknologi Informasi Jurnal Tika Instal : Jurnal Komputer Dirgamaya: Jurnal Manajemen dan Sistem Informasi Jurnal Minfo Polgan (JMP) Jurnal Teknik Mesin Mechanical Xplore Abdimas Jurnal Sistem Informasi STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer Jurnal Ilmiah Teknik Informatika dan Komunikasi Innovative: Journal Of Social Science Research Jitu: Jurnal Informatika Utama VIDHEAS: Jurnal Nasional Abdimas Multidisiplin Jurnal Accounting Information System (AIMS) INTERNAL (Information System Journal) Masyarakat Berkarya: Jurnal Pengabdian dan Perubahan Sosial Jurnal PETISI (Pendidikan Teknologi Informasi) JUSTINDO (Jurnal Sistem dan Teknologi Informasi Indonesia) Journal of Information Technology
Hananto, Agustia
Fakultas Ilmu Komputer, Program Studi Sistem Informasi, Universitas Buana Perjuangan Karawang, Karawang, Indonesia
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Journal : Journal of Information Technology

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Design of an Enterprise Architecture for Monitoring IT Services and Infrastructure Using TOGAF ADM at PT Fratama Kencana Gemilang Karina; April Lia Hananto; Bayu Priyatna; Agustia Hananto
J-INTECH ( Journal of Information and Technology) Vol 14 No 01 (2026): Journal of Information and Technology
Publisher : LPPM Universitas Bhinneka Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v14i01.2275

Abstract

The management of information technology infrastructure at PT Fratama Kencana Gemilang currently faces significant operational challenges in its day-to-day operations. This is due to the device monitoring mechanisms currently in place, which remain manual and fragmented across units, resulting in the IT team often only becoming aware of technical issues after receiving user complaints. This reactive approach inevitably hinders company productivity, particularly regarding server services that form the core of the business. Therefore, this study aims to design a more proactive, automated, and integrated enterprise system monitoring architecture using the TOGAF ADM (The Open Group Architecture Framework Architecture Development Method) framework. Through this approach, it is expected that all of the company’s technology assets can be centrally monitored and aligned with long-term strategic business objectives. This research employs a qualitative descriptive approach conducted through direct observation of the existing system infrastructure and in-depth architectural modeling. This design process covers various key domains in a structured manner, ranging from the vision domain, business architecture, information system architecture, to the supporting technology infrastructure. The research results indicate that the proposed open-source-based monitoring system design has successfully met the company’s functional and technical requirements comprehensively. This is evidenced by the results of the expert validation process (expert review), which yielded an average score of 4.5 out of 5.0. These results confirm that the designed system is highly effective in providing real-time and accurate visibility into infrastructure performance. This study concludes that the proposed architecture and resulting blueprint are highly suitable to serve as the primary reference for company management in enhancing the reliability of their IT services. The implementation of this design is expected to accelerate the troubleshooting process and minimize the risk of future system failures.
Co-Authors Abdul Hafiz Adila Rahmawati Afif Hakim Afra, Alfina Fadhilah Agneresa Agneresa Agus Supriyanto Alfiansyah, Muhammad Rindra ali, agus alzahra, alika aziza Amir Amir Amri Abdulah Andini, Vina Anggi Octa Fadilah Angraeni, Rahmah Nur Annam, Dyno Syaiful Apriade Voutama Apriani, Fitria April Lia Hananto April Lia Hananto Arief Wibowo Arip Solehudin Asep Permana atikah, dwi Atmaja, Rashelin Zahra Aulia, Aldi Aviv Yuniar Rahman Aviv Yuniar Rahman Awal, Elsa Elvira Azizah, Fathin Putri Baenil Huda Baenil Huda Baenil Huda Baenil Huda Bayu Priyatna Bayu Yoga Astario Cepi Budiansyah, Ade Deva Defrina Aldeana Dodi Mulyadi Dodi Mulyadi Dyno Syaiful Annam Eko Pramono Elfina Novalia Elfinanovalia , Elfinanovalia Emilia Sukmawati, Cici Erlyta Hares Fatmanisa Mumpuni Delta Maharani Fauzi Ahmad Muda Ferdiansyah, Indra FIKRI HAIKAL Fitria Nur Apriani Fitria Nurafriani Fitria Nurapriani Fitria Nurapriani Fizra Firdaus Nillan Goenawan Brotosaputro Handayani, Citra Herda Andriana Heryana, Nono Hilabi, Shofa Shofia Hilabi, Shofa Shofiah Hilabi, Shofa Shofiah Huban Kabir Huda , Baenil Huda, Baenil Ikhsan, Muhammad Daffa Ilham Fariz Asya Mubarok Indra Kurniawan Indra, Jamaludin Jasmine Dina Sabila Karina Karyadi Karyadi Khoirudin Khoirudin Khoirudin, Khoirudin Kusnadi, Akhmad Maharina, Maharina Melisa Mubarok, Piky Muhamad Mammun Muhamad Rizky Arfani Muhamad Rizky Arfani Muhammad Difa Prakoso Fuadi Muhammad Khaerudin Novalia, Elfina Nur Widyartha, Yogi Nur ‘Azah Nurajizah, Dhea Nurapriani, Fitria Nurfajria, Dera Nurhayati Nurlaelasari, Euis Paryono, Tukino Pradana Rizki Maulana Pratama, Tito Chaerul Priyatna, Bayu Priyatna, Bayu Puspita Sari, Desti Rahdiana, Nana Rahmatiani, Lusiana Ramadanti, Anita Khansa Rati Ratnasari Ratna Juwita, Ayu Reswara, Hadaya Abhista Rini Mayasari Rosalina, Elsa Sabrina Amanda Salsabila Saefil Aripiyanto Salsabila, Nasya Setiawan, Pratama Wahyu Setiawan, Pratama Wahyu Shofa Shofia Hilab Shofa Shofia Hilabi Shofa Shofia Hilabi Shofa Shofia Hilabi Shofa Shofiah Hilabi Shofa Shofiah Hilabi Shofia Hilabi, Shofa Shofiah Hilabi, Shofa Sifa, Sifa Rismawati Sigit Budi Nugroho Silvana Nazuah Siti Masruroh Sri Wahyuni Suhara, Ade Sukarman Sukarman Sukarman Sukarman Sunarya, Edwin Yohanes Supriyanto, Danang Susilo, Hendri Tamala, Evi TARMUJI TARMUJI, TARMUJI Taufik Ulhakim, Muhamad Thoyib, Imam Nurhuda Tikamori, Ghazi Tukino Tukino Tukino , Tukino Tukino Tukino Tukino Tukino, Tukino Tukino, Tukino Tukino, Tukino Utomo, Ainur Alam Budi Wahyu, Pratama Widyanti, Tyas Witulas Ambang Cahyati Yoga Astario, Bayu Zein, Selmia Aulia