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Analisis Customer Behavior BPJS Ketenagakerjaan: Menentukan Strategi Pelayanan melalui Big Data Analytics Wendy Destean; Mauladaniyati, Ratu
Jurnal Jamsostek Vol. 3 No. 1 (2025): Juni
Publisher : BPJS Ketenagakerjaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61626/jamsostek.v3i1.108

Abstract

Menghadapi era Volatility, Uncertainty, Complexity, and Ambiguity (VUCA), data menjadi semakin kompleks, sulit diolah, dipahami dan diinterpretasikan. Data historis layanan, seperti pola kunjungan, kelompok usia, dan kebutuhan pelanggan dapat dianalisis untuk memahami customer behavior. Penelitian ini bertujuan memberikan gambaran mengenai pemanfaatan big data analytics untuk merumuskan strategi pelayanan berbasis customer behavior. Penelitian dilakukan di Kantor Cabang BPJS Ketenagakerjaan Madiun dengan menerapkan metode deskriptif melalui big data analytics, yang meliputi tahap data preparation, data visualization, dan data analysis. Hasil studi menunjukkan bahwa penerapan big data analytics dapat memberikan wawasan yang bernilai tentang customer behavior peserta BPJS Ketenagakerjaan, sehingga dapat dijadikan acuan dalam menentukan strategi pelayanan yang lebih efektif dan efisien. Berdasarkan hasil analisis data, disimpulkan bahwa penambahan personel layanan diperlukan setiap awal bulan untuk mengantisipasi lonjakan kunjungan peserta. Informasi terkait perubahan skema layanan juga perlu disosialisasikan setidaknya dua bulan sebelum diberlakukan, untuk memberi waktu kepada peserta memahaminya. Strategi Direct Information Services disarankan bagi peserta yang berusia lebih dari 42 tahun, karena jumlah kunjungan atas permintaan informasinya yang tinggi. Selain itu, direkomendasikan melakukan pemutakhiran aplikasi Jamsostek Mobile (JMO) menjadi lebih user-friendly bagi Generasi Z dan Milenial. Pemantauan JMO secara rutin juga perlu dilakukan untuk memastikan keandalan performanya.
Prospective Mathematics Teachers’ Digital Literacy through Web-based Learning Mauladaniyati, Ratu; Sartika, Nenden Suciyati; Perbowo, Krisna Satrio; Wahyudin, Wahyudin; Cahya, Endang
International Journal on Emerging Mathematics Education IJEME, Vol. 6 No. 1, March 2022
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/ijeme.v6i1.21485

Abstract

This study aims to describe the digital literacy of prospective mathematics teachers who are conducting web-based learning in the new normal era. This research is classified as a qualitative descriptive research, data collected through surveys and interviews. The research subjects were 4th semester students of the mathematics education study program. Subjects were taken using purposive sampling technique for filling out the questionnaire and then 5 students were randomly selected to be interviewed. The results showed that the digital literacy of prospective mathematics teachers in web-based learning in the new normal era was quite good, this was evidenced by the results of student questionnaires which showed positive categories on each indicator. In addition, the cumulative percentage of students on the indicator of basic ability to use the internet (81.08%), on the indicator of the ability to seek and obtain information (75.32%), on the indicator of skills in choosing frequently used information sources (59.49%) and cumulative percentage of ability to use information effectively (81.87%). This is reinforced by the results of interviews with students which showed that the five students were able to achieve these four indicators.
Learning obstacles in solving story problems on probability for vocational high school students Sartika, Nenden Suciyati; Mustika, Siti Mega; Sahrudin, Asep; Meika, Ika; Mauladaniyati, Ratu; Yunitasari, Ika
Jurnal Elemen Vol 10 No 1 (2024): January
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jel.v10i1.18348

Abstract

This research aims to determine and obtain actual data on the types of epistemological learning obstacles in solving probability story problems. This study was motivated by the low learning outcomes of students in solving probability story problems. The research uses a qualitative descriptive method with data collection techniques, including written tests, interviews, and documentation. Based on the analysis of the written test, interviews, and documentation data, it was found that out of 20 students who took the learning obstacle test, 11 scored below 60. The percentage of students who scored below the minimum completion criteria was 55%. These obstacles include errors in understanding the problem concept, errors in selecting and using solution procedures, errors in writing answers, and errors in operational techniques. It indicates that half of the students who took the learning obstacle test on probability story problems still experience learning obstacles, particularly epistemological obstacles, in solving such issues. It is reinforced by analysis and in-depth interviews with three vocational students that these students still participate in epistemological obstacles ranging from conceptual, procedural, and technical operational obstacles.
Mathematical Communication Ability of High School Students in the Implementation of Experiental Learning Model Triani, Nina Ayu; Mauladaniyati, Ratu; Sartika, Nenden Suciyati
Brillo Journal Vol 3 No 1 (2023): Advancing Mathematics Education: Inquiry, Exploration, and Integration
Publisher : S&Co Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56773/bj.v3i1.43

Abstract

The objective of this research is to determine whether the enhancement in mathematical communication skills of students instructed with the experiential learning model surpasses that of students instructed with the conventional learning model. This research is a quasi-experimental research design, with the research sample comprising one experimental class (utilizing the experiential learning model) and one control class (following the conventional approach), each consisting of 20 students. The research instrument employed is a descriptive test comprising a pretest and posttest. Based on the research data analyzed using the N-Gain hypothesis test, it can be concluded that there is an improvement in students' mathematical communication skills in the context of the three-variable linear equation system material. This improvement is more pronounced among students taught using the experiential learning model compared to those instructed using the conventional learning model.
Peningkatan Kemampuan Pemahaman Konsep Geometri Siswa SMP Berbasis Software Geogebra Sopiah, Siti; Sahrudin, Asep; Mauladaniyati, Ratu
MENDIDIK: Jurnal Kajian Pendidikan dan Pengajaran Vol 10 No 2 (2024)
Publisher : Universitas Mathla'ul Anwar Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research was carried out based on the problem of students' low ability to understand geometric concepts in mathematics learning, especially in geometry material and the lack of use of learning media. This research aims to: Find out the difference in increasing the ability to understand geometric concepts between students who receive mathematics learning assisted by Geogebra software and students who receive regular learning. The population and sample in this study were students of class VIII SMP Berdikari Cijaku as many as two classes selected by purposive sampling. The instruments used are tests of ability to understand concepts, observation guidelines, and documentation guidelines. Based on the results of data analysis, the conclusion is: There is a difference in the increase in students' ability to understand geometric concepts, where students who receive learning using Geogebra software are better than students who receive conventional learning.
Self-efficacy Matematika dan Mengajar Matematika Mahasiswa Calon Guru Matematika Meika, Ika; Mauladaniyati, Ratu; Sujana, Asep; Berliana, Risma
MENDIDIK: Jurnal Kajian Pendidikan dan Pengajaran Vol 9 No 2 (2023)
Publisher : Universitas Mathla'ul Anwar Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30653/003.202392.454

Abstract

In-depth mathematics self-efficacy research is particularly important in educational contexts. Because understanding students' levels of self-efficacy can help identify factors that influence student academic performance and develop more effective learning strategies. For this reason, this research aims to describe mathematics self-efficacy and mathematics teaching self-efficacy among prospective mathematics teacher students. The research method was descriptive qualitative with an instrument in the form of a self-efficacy questionnaire and the research subjects were 13 second semester students of the mathematics education study program at Mathla'ul Anwar University. The results show that student teachers' mathematics self-efficacy and mathematics teaching are at a moderate level. These two self-efficacy are not much different, although the average value of mathematics teaching self-efficacy is lower than mathematics self-efficacy.
Pelatihan Penyusunan Soal Matematika Berbasis Keterampilan Berpikir Tingkat Tinggi untuk Guru SMA di Kabupaten Magetan Wijayanti, Pradnyo; Mauladaniyati, Ratu; Lisnani, Lisnani; Purnomo, Heri; Sumarni, Sumarni; Alia, Hilma; Noviari, Rahma
Prima Abdika: Jurnal Pengabdian Masyarakat Vol. 5 No. 4 (2025): Volume 5 Nomor 4 Tahun 2025 (Desember 2025)
Publisher : Program Studi Pendidikan Guru Sekolah Dasar Universitas Flores Ende

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/abdika.v5i4.6817

Abstract

This Community Service Program aims to improve the competency of high school mathematics teachers in Magetan Regency in developing questions based on Higher Order Thinking Skills (HOTS). The training is designed to provide a deep understanding of HOTS concepts, including cognitive levels C4 (analysis), C5 (evaluation), and C6 (creation), and to equip teachers to design contextual, relevant questions that meet students' needs. With this approach, teachers are expected to produce questions that not only assess students' basic abilities but also foster their critical, creative, and analytical thinking. The training will be conducted through several stages: HOTS concept socialization, a question development workshop, classroom simulations, and post-training mentoring. Teachers will be trained to develop question outlines, select engaging contextual stimuli, and develop HOTS-based questions in accordance with the Merdeka Curriculum and Minimum Competency Assessment (MCA) standards. Additionally, a questionnaire will be used to assess teachers' understanding of the training material. Participants found this activity highly beneficial in improving teacher competency, both in material delivery, question development, and knowledge of the latest curriculum.