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All Journal JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Promotif: Jurnal Kesehatan Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia AcTion: Aceh Nutrition Journal Window of Health : Jurnal Kesehatan JURNAL PENDIDIKAN TAMBUSAI Hearty : Jurnal Kesehatan Masyarakat Jurnal Keperawatan Priority Jurnal Ilmiah Manusia dan Kesehatan Jurnal Prima Medika Sains Jurnal Ners Journal of Telenursing (JOTING) Jurnal Kebidanan Khatulistiwa Jurnal Promotif Preventif Jurnal Kesehatan Tambusai JOURNAL LA MEDIHEALTICO Media Publikasi Promosi Kesehatan Indonesia (MPPKI) JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan) Journal of Artificial Intelligence and Digital Business Jurnal Kebidanan, Keperawatan dan Kesehatan (J-BIKES) Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Journal of Health Science and Medical Therapy Journal of Asian-african Focus in Health
Asriwati, Asriwati
Unknown Affiliation
Humanities Computer Science & IT Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Analysis of Health Service Factors on Patient Satisfaction at The Dental Clinic Sabang, Novrizal; Asriwati, Asriwati; Fitriani, Arifah Devi
Jurnal Keperawatan Priority Vol. 7 No. 1 (2024)
Publisher : Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jukep.v7i1.4750

Abstract

Puskesmas is a technical implementation unit of the District/City Health Office that is responsible for providing first-level health services in a comprehensive, integrated and sustainable manner. The main problem as a health service institution with many competitors is the service provided whether it is in accordance with the expectations of patients/ consumers or not. The purpose of the study was to determine the factors of health services on patient satisfaction. The research design used quantitative methods conducted by analytical surveys with a cross sectional study approach. The samples in this study were 74 patients, research conducted in Simpang Kanan Health Center, Simpang Kanan District, Aceh Singkil Regency. Where the sampling technique in this study used purposive sampling techniques with inclusion criteria are able to communicate well and have ever come for treatment. Exclusion criteria are new patients seek treatment and not able to communicate well. Based on the results of statistical tests, the p-value of all variables is <0.05 where there is an influence on waiting time, competence, financing system, facilities, and comfort. After a multivariate test, it is known that the facility variable is the most influential factor on patient satisfaction. It is recommended that the Simpang Kanan Health Center be able to improve discipline, competence, and public health service facilities in an effort to increase patient satisfaction.
ANALYSIS OF BPJS PATIENT SATISFACTION LEVEL TOWARDS COMMUNITY HEALTH CENTER HEALTH SERVICES Ndruru, Efranita Somasi Crownlina; Asriwati, Asriwati; Subaedah, Sitti
Jurnal Keperawatan Priority Vol. 7 No. 2 (2024)
Publisher : Universitas Prima Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/jukep.v7i2.5546

Abstract

High patient satisfaction will indicate how well the health center is able to provide high-quality medical care. The Service Quality Approach (SERVQUAL) can be used to measure the level of patient satisfaction consisting of fitness, assurance, physical evidence, empathy, and responsiveness. This study examines how satisfied BPJS patients are with medical services. This study was conducted at the Bawomataluo Health Center in Fanayama District. Sampling was carried out using the Accidental Sampling method totaling 99 people. The results of the study showed the influence of reliability, assurance), real evidence, empathy, and no influence of responsiveness to health services. The conclusion of this study is that there is no influence when viewed from the five dimensions in terms of performance level, but there is an influence when viewed from the aspects of completeness, assurance, physical evidence, empathy, and responsibility on the level of BPJS patient satisfaction with health services. It is hoped that the Health Center can improve patient happiness, including attention from health workers who are very important in meeting patient needs to get special care.
Determinan Perilaku Kejadian Infeksi Saluran Pernapasan Akut (ISPA) Pada Balita Di Puskesmas Bawomataluo Kecamatan Fanayama Kabupaten Nias Selatan Provinsi Sumatera Utara Januariana, Neni Ekowati; Khairatunissa, Khairatunissa; Sari Siregar, Dian Maya; Asriwati, Asriwati; Sarumaha, Yermin
Jurnal Ilmiah Manusia Dan Kesehatan Vol. 9 No. 1 (2026): Jurnal Ilmiah MANUSIA DAN KESEHATAN
Publisher : FAKULTAS ILMU KESEHATAN UNIVERSITAS MUHAMMADIYAH PAREPARE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31850/makes.v9i1.2565

Abstract

Various kinds of diseases in children that need to be watched out and the most common diseases suffered by children is Acute Respiratory Infection (ARI). Based on data from the World Health Organization in 2019, lower respiratory tract infections reduced life expectancy by 2.09 years in sufferers. Based on the results of the South Nias Regency Central Statistics Agency (BPS) in 2019, ARI is one of the biggest diseases in South Nias Regency, namely 611 cases. This study aimed to determine the factors associated with the incidence of ARI in Bawomataluo Village, Fanayama District, South Nias Regency in 2022. This is analytic observational research using a cross-sectional approach that was conducted at Bawomataluo Village, Fanayama District, South Nias Regency. The sample was determined by Nonprobability Sampling with purposive sampling method the number of samples in this study were 72 respondents. lts of the chi-square test obtained on the exclusive breastfeeding variable p=0.000, immunization p=0.020, knowledge p=0.000, exposure to cigarette smoke p=0.000 which indicates the presence of associated factors. Conclusion of this study shows that there is a relationship between exclusive breastfeeding, immunization, knowledge and exposure to cigarette smoke with the incidence of ARI in toddlers at Bawomataluo Village, Fanayama District, South Nias Regency in 2022. It is suggested to the research site to be able to improve environmental cleanliness, especially reduce air pollution so that the number of ARI does not continue to increase and for parents of toddlers is expected to increase knowledge about ARI disease in order to better understand its prevention early.
Faktor Yang Berhubungan Dengan Mutu Pelayanan Rumah Sakit Bhayangkara Tebing Tinggi Siyen, Sim; J. Hadi, Anto; Asriwati, Asriwati
Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Vol. 3 No. 3 (2020): September 2020
Publisher : Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (780.061 KB) | DOI: 10.56338/mppki.v3i3.1375

Abstract

Rumah sakit sebagai salah satu sarana kesehatan yang memberikan pelayanan kesehatan kepada masyarakat memiliki peran yang sangat strategis dalam mempercepat peningkatan derajat kesehatan masyarakat. Data pasien di Rumah Sakit Bhayangkara Tebing Tinggi mengalami kenaikan yang signifikan pada tahun 2017 dibandingkan kunjungan pada tahun 2016. Jumlah kunjungan pasien pada tahun 2018 kembali mengalami penurunan pada tahun 2018. Tujuan penelitian untuk menganalisis faktor yang berhubungan dengan mutu pelayanan Rumah Sakit Bhayangkara Tebing Tinggi. Penelitian menggunakan metode kuantitatif yang dilakukan secara survei analitik dengan pendekatan cross sectional study. Populasi dalam penelitian adalah seluruh pasien yang datang berobat ke Instalasi Rawat Jalan Rumah Sakit Bhayangkara Tebing Tinggi pada tahun 2019 berjumlah rata-rata 3.751 orang per bulan dari total kunjungan pasien rawat jalan sebesar 45.014 pasien pada tahun 2018. Sampel menggunakan sistem accidental sampling sebanyak 97 pasien. Analisis data menggunakan analisis univariat, bivariat dan multivariat. Hasil penelitian diketahui p-value masing-masing variable yaitu variabel reliability sebesar 0,000, assurance 0,212, tangible 0,010, emphaty 0,001, responsivenes 0,041 dan nilai Exp (B) terbesar = 0,251 pada variabel responsiveness. Kesimpulan dari penelitian ini adalah ada hubungan reliability, tangible, empaty dan responsivenes dengan pelayanan di Rumah Sakit Bhayangkara Tebing Tinggi dan variable yang tidak berhubungan adalah assurance. variabel yang paling signifikan berhubungan dengan mutu pelayanan di Rumah Sakit Bhayangkara Tebing Tinggi adalah variabel responsiveness. Diharapkan dapat meningkatkan kualitas pelayanan kepada pasien.
Analisis Implementasi Personal Hygiene Penjamah Makanan di Instalasi Gizi RSUD Puri Husada Tembilahan Riau Purwanti, Tetha Enniza; Asriwati, Asriwati; Aini, Nur
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.7817

Abstract

Personal hygiene among food handlers plays a vital role in maintaining food safety in hospital settings. Initial observations in the Nutrition Unit of Puri Husada Tembilahan Hospital revealed that several hygiene practices were not fully in accordance with established standards, including incomplete use of personal protective equipment (PPE) and work behaviours that may lead to contamination. This study aimed to analyse the implementation of personal hygiene among food handlers, covering aspects such as work behaviour, health condition, personal cleanliness, work attire, training, health examinations, and existing barriers. This study employed a descriptive qualitative approach involving key, primary, and supporting informants. Data were collected through in-depth interviews, observation, and documentation, then analysed using the Miles and Huberman method and interpreted based on relevant theories and the Regulation of the Minister of Health Number 2 of 2023 on Environmental Health. The results showed that personal hygiene practices were generally implemented, particularly in handwashing and personal cleanliness. However, compliance with PPE usage was inconsistent, and routine training and health checks were not optimally conducted. Barriers included limited supervision, environmental issues, varying levels of awareness, and recruitment processes not aligned with competency standards. In conclusion, the implementation of personal hygiene has not been fully effective and requires continuous improvement.
Co-Authors Abrar Abrar Ade Irma Suryani Adelina, Rita Afriani, Rina Afrianty, Miskah Agustina, ria Alkautsar, Esar Alviani, Aisyah Anisah Lubis Anto Anto, Anto Atika Atika Badiran, Badiran Crystandi, Muhammad Desy, Rara Jaka Doloksaribu, Purnama Ecia Meilonna Koka Efendi, Ismail Effendy, Ismail Eka Daryanto, Eka fatimah Fatimah Fitriani, Arifah Devi Fuqon, Ibnu Ginting, Ferawati Ginting, Indra Hadi, Anto J. Hadi, Anto J. Hajar, Hasnan Harahap, Fatma Sylvana Dewi Harahap, Juliandi Hendra, Ema Hutahaean, Nurmalina Ismail Efendy J. Hadi, Anto J. Hadi, Anto Jalilah Jalilah Januariana, Neni Ekowati Jelita, Nenny Kartika, Dwi Yoga Khairatunissa, Khairatunissa Khairatunnisa Khairatunnisa Lismawanti , Lismawanti Lizawati Lizawati Mappeaty Nyorong Marbun, Marida Marlina Marlina Marsaulina, Ivansri Maryanti, Endang Mayang Sari Muhammad Ridwan Nadapdap, Thomson P Nasution, Dheina Lianisa Nasution, Ramadhani Syafitri Ndruru, Efranita Somasi Crownlina Ningsih, Sri Wahyu Novita Sari Nur Aini Nuraini Nuraini Nuraini, Nuraini Nurjanah, Suci Nurrahmani, Nurrahmani Pakpahan, Suzan Fitriana Pandiangan, Marintan Purwanti, Tetha Enniza Putri, Intan Diana Rahmadhani, Putri Raja, Sarma Lumban Rosdiana Rosdiana Sabang, Novrizal Sakinah, Ridha Sani, Hapiz Arlanda Sarumaha, Yermin Sasmita, Maya Seprianti, Monica Eprita Sibero, Jitasari Tarigan Simanjuntak, Imran Siregar, Dian Maya Sari Siregar, Ratna Dewi Siti Aisyah Sitti Subaedah Siyen, Sim Subaedah, Sitti Suhena, Isabella Sumanti, Neni SUROYO, RAZIA BEGUM Syamsul, Darwin Tambunan, Gloria Nauli Tanjung, Faisah Utami, Tri Niswati Wardani Wardani Winda Agustina Wulan, Mayang Yati, Sari Yuniati Yuniati Zorasofia, Zorasofia