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PENERAPAN SISTEM MANAJEMEN KUALITAS DALAM MENINGKATKAN KEPERCAYAAN KONSUMEN TERHADAP PRODUK LOKAL UMKM DI KOTA MUARA TEWEH muhamad Rifai; Muhammad Ikhwan
JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS Vol. 10 No. 01 (2026): Jurnal Ilmu Ekonomi (Ilmu Manajemen) dan Bisnis
Publisher : Sekolah Tinggi Ilmu Ekonomi Muara Teweh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51512/jimb.v10i01.263

Abstract

The purpose of this study is to analyze the implementation of quality management systems and their role in increasing consumer trust in local MSME products in Muara Teweh City. This study also aims to identify aspects of quality management that influence the development of consumer trust, as well as the obstacles faced by MSMEs in implementing them. This study uses a qualitative approach with a descriptive method. The research subjects consisted of local MSME business actors and consumers in Muara Teweh City selected through purposive sampling techniques. Data were collected through interviews, observations, and documentation. Data analysis was carried out through the stages of data reduction, data presentation, and conclusion drawing. The results of the study indicate that the implementation of quality management systems in MSMEs in Muara Teweh City is still simple and not yet fully standardized, especially in the aspects of SOPs, documentation, and quality control. Nevertheless, the application of quality management principles such as maintaining product consistency, process control, and complaint handling can increase consumer trust. Consumer trust is built through consistent product quality, product safety, and the responsibility of MSME business actors in meeting consumer expectations.
Pengembangan Media Pembelajaran Digital Berbasis Website melalui Aplikasi Canva pada Mata Pelajaran Teknologi Perkantoran Kelas X di SMKN 31 Jakarta 2026 Aurellia Fitrista Maharani; Puji Wahono; Muhammad Ikhwan
Edukasi Elita : Jurnal Inovasi Pendidikan Vol. 3 No. 3 (2026): Juli: Edukasi Elita : Jurnal Inovasi Pendidikan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/edukasi.v3i3.3090

Abstract

This study aims to develop and evaluate the feasibility of Teknoran, a website-based digital learning medium developed through the Canva application for the Office Technology subject in Grade X at SMKN 31 Jakarta. The study was motivated by learning activities that were still dominated by lecture methods and limited learning media. Teknoran was designed to facilitate learning through integrated features such as learning materials, assignments, and educational games within a single platform. This research employed the Research and Development (R&D) method using the ADDIE model, which consists of analysis, design, development, implementation, and evaluation stages. Data were collected through observation, needs analysis questionnaires, validation sheets from material and media experts, and student response questionnaires during one-to-one and small group trials. Data were analyzed using descriptive quantitative and qualitative techniques. The results showed that the Teknoran website achieved a feasibility score of 95% from material experts and 93.33% from media experts, both categorized as “Very Feasible.” Student responses also indicated a very high level of acceptance, with an average score of 95.68%. These findings demonstrate that Teknoran is highly feasible as a digital learning medium and can support more interactive, flexible, and independent learning in Office Technology subjects at SMKN 31 Jakarta.