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All Journal Scriptura Channel : Jurnal Komunikasi JPM17: Jurnal Pengabdian Masyarakat Kanal : Jurnal Ilmu Komunikasi Religious: Jurnal Studi Agama-Agama dan Lintas Budaya Jurnal Komunikasi urnal Interaksi: Jurnal Ilmu Komunikasi LUGAS Jurnal Komunikasi Journal on Education Jurnal Penelitian Pers dan Komunikasi Pembangunan Jurnal Komunikasi Profesional Business and Finance Journal MEDIALOG: Jurnal Ilmu Komunikasi Jurnal Penelitian Sosial Ilmu Komunikasi Pena Justisia: Media Komunikasi dan Kajian Hukum Bricolage : Jurnal Magister Ilmu Komunikasi Communication Communicology: Jurnal Ilmu Komunikasi Journal of Media and Communication Science (JcommSci) JURNAL LENSA MUTIARA KOMUNIKASI Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Mediakom : Jurnal Ilmu Komunikasi Bubungan Tinggi: Jurnal Pengabdian Masyarakat International Journal of Environmental, Sustainability, and Social Science International Journal of Computer and Information System (IJCIS) PROPAGANDA Calathu: Jurnal Ilmu Komunikasi Wasilatuna: Jurnal Komunikasi dan Penyiaran Islam Indonesian Journal of Social Science Research Jurnal Visi Komunikasi Jurnal Locus Penelitian dan Pengabdian Peka: Jurnal Pengabdian Kepada Masyarakat Scriptura : Jurnal Ilmiah Jurnal Komunikasi Global Jurnal Spektrum Komunikasi Branding: Jurnal Manajemen & Bisnis Proceedings of International Conference on Islamic Economic Finance and Social Finance
Hilda Yunita Wono
Universitas Ciputra
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Pengaruh Kualitas Pelayanan dan Kepuasan Konsumen Terhadap Loyalitas Konsumen CV Saga Selaras Pratama Hilda Yunita Wono; Michelle Angela; Michael Ivan Reinald
CHANNEL: Jurnal Komunikasi Vol 8, No 1 (2020)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/channel.v8i1.15119

Abstract

Budaya Konsumen yang merupakan hubungan antara kekuatan pasar, proses konsumsi, serta karakteristik kunci dari suatu hal yang dipahami sebagai suatu budaya. Proses konsumsi pun erat kaitannya dengan hubungan antara konsumen dan perusahaan penyedia barang atau jasa. Salah satu hal penting dalam hubungan tersebut adalah loyalitas pelanggan yang dipengaruhi beberapa faktor, antara lain kualitas pelayanan serta kepuasan dari konsumen. Kedua faktor ini yang menjadi obyek dalam penelitian ini. Sedangkan yang digunakan sebagai subyek penelitian adalah CV. Saga Selaras Pratama atau biasa disebut Toko Saga yang bergerak bidang peralatan rumah tangga, alat tulis,  dan mainan anak yang berdiri pada 2014 dan berlokasi di Kota Malang. Penelitian ini ingin mengetahui apakah terdapat pengaruh dari kualitas pelayanan dan kepuasan pelanggan yang merupakan faktor utama loyalitas konsumen. Penelitian ini menggunakan metode deskriptif kuantitatif dengan pengumpulan data menggunakan kuesioner. Populasi dari penelitian ini tidak diketahui karena keterbatasan data yang dimiliki Toko Saga. Sedangkan untuk sampel penelitian menggunakan metode non-probabilitas dengan metode sampling aksidental dengan taraf kesalahan sebesar 10%. Jumlah sampel data yang digunakan sebesar 272 responden. Dalam penelitian ini, ditemukan bahwa terdapat pengaruh positif kualitas pelayan dan kepuasan konsumen terhadap loyalitas konsumen.
Efektivitas Proses Komunikasi Interpersonal Antara Pembina Dengan Anak Asuhnya di Sanggar Merah Merdeka Surabaya Hilda Yunita Wono
Kanal: Jurnal Ilmu Komunikasi Vol 8 No 1 (2019): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/kanal.v8i1.103

Abstract

Researchers want to know that is not happen in the process interpersonal communication as well as improvement interpersonal communication between shelter comitee and foster kids in the Sanggar Merah Merdeka, which ultimately determine the achievement of the shelter's goals. This study uses quantitative descriptive methods that are used to describe and analyze social events and activities, as well as beliefs, attitudes, perceptions, and thoughts individually or in groups to get a picture of the effectiveness of interpersonal communication carried out in daily life between the comitee of the "Sanggar Belajar Merah Merdeka" with his foster kids. Based on research results. messages according to the purpose of the studio, communication channels, communicant, interference, feedback in the shelter activities daily. Nothing to miss about demonstrates openness, empathy, communication supporting attitudes, positive attitudes, and equality also always emerge.
USAHA CATERING OKE LA BEB GO ONLINE Imanuel Deny Krisna Aji; Hilda Yunita Wono; Kuncoro Dewi Rahmawati; Gabriela Laras Dewi Swastika; Monika Teguh; Dheandra Mutiara Kayana
JPM17: Jurnal Pengabdian Masyarakat Vol 5 No 01 (2020)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpm17.v5i01.3252

Abstract

Made Subdistrict of Sambikerep, Surabaya is an area that is very close to Ciputra University campus building complex which is only about 3 km away.  The large number of migrants living in the area ranging from those who work in offices and students is a huge opportunity for residents of the Made Subdistrict to open catering business. This was the main reason underlying Ms. Alfiah to open a heavy food supply business. Ms. Alfiah is a housewife who loves cooking. Come from Lamongan Regency and has lived in the Made Subdistrict area for quite a long time. The problems faced by the business partners of Okay La Beb Catering are limited marketing: The catering business owner Oke La Beb has not implemented a marketing strategy that reaches more customers, the technology used is not maximal, often there are no transactions simply because she does not have any knowledge how to use technology for marketing. The solution is to provide basic knowledge of marketing strategies through integrated marketing communication, guiding the use of digital technology in marketing communications. Through community service activities conducted, Ms. Alfiah can use online media, namely Whatsapp (personal messenger) and (Instagram) social media in marketing. Keywords: online media, catering, digital technology, marketing communication
Marketing Mix Strategy Remile Hilda Yunita Wono; Reynaldo Raffael; Imanuel Deny Krisna Aji
Jurnal Penelitian Pers dan Komunikasi Pembangunan Vol 25 No 2 (2021): Jurnal Penelitian Pers dan Komunikasi Pembangunan
Publisher : Balai Pengembangan SDM dan Penelitian Komunikasi dan Informatika (BPSDMP Kominfo) Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46426/jp2kp.v25i2.153

Abstract

Craft is one of the oldest cultures in the world. In this modern era, the craft has become one of the export engines in Indonesia, especially in the Indonesian creative economy subsector and with this the craft has become the third largest contributor to gross domestic product (GDP). This has become one of the supporting factors that led to the emergence of new ventures or new businesses in East Java engaged in the craft industry. Remile is a new venture business engaged in the field of crafts, namely leather crafts, based in Surabaya. In late 2017, the Remile company began to create and implement a marketing plan which ultimately led to significant sales. This research was conducted with the aim of knowing Remile's marketing plan in the form of a marketing mix, which was created and used to drive sales Remile products significantly with descriptive methods that use data collection techniques in the form of in-depth interviews and structured interviews. Based on the result of the interviews, Remile make several stages or sequences in its making of their marketing mix starting with the creation of a marketing plan to marketing mix that aims to maximize and provide effectiveness Remile in carrying out marketing.
Menyelami Makna Kekuatan Foto Jurnalistik Jenazah COVID-19 Karya Joshua Irwandi Irmawati Oktavianingtyas; Hilda Yunita Wono; Hadassah Elisha Karsten; Agung Prasetyo
LUGAS Jurnal Komunikasi Vol 5, No 2: Desember 2021
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/lugas.v5i2.1144

Abstract

Foto jurnalistik fenomenal karya fotografer Joshua irwandi yang di ambil untuk National Geographic merupakan foto yang berhasil menarik simpati ribuan orang dari berbagai belahan dunia. Berbagai media massa online serta individu pengguna media sosial memiliki tafsir yang beraneka ragam mengenai foto tersebut. Foto jurnalistik ini menjadi masalah yang laik untuk diteliti karena muncul berbagai pro dan kontra dari berbagai sisi. Semiotika model Barthes memungkinkan kajian yang mampu menjangkau wilayah kebudayaan lain yang terkait dengan popular culture dan media massa juga dalam foto jurnalistik ini. Hasil dari analisis semiotika yang pertama adalah cara pengambilan gambar dalam penelitian ini dapat berfungsi sebagai penanda. Selanjutnya kesan pertama yang muncul saat melihat foto tersebut adalah jenazah layaknya mumi. Yang terakhir adalah atmosphere yang muncul dari gambar tersebut adalah sepi dan sendiri.
MEMOTRET ETNOGRAFI VIRTUAL FESTIVAL FOHORAI KOMUNITAS MASYARAKAT ADAT BELU Nicodemus Koli; Frederikus Fios; Rustono Farady Marta; Hilda Yunita Wono; Sherly Sherly
MEDIALOG: Jurnal Ilmu Komunikasi Vol 4 No 2 (2021): Medialog: Jurnal Ilmu Komunikasi
Publisher : Program Studi Ilmu Komunikasi FISIP UM Buton

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/medialog.v4i2.1562

Abstract

Kemajuan teknologi informasi dan komunikasi membuat manusia terpapar akan seluruh informasi yang ada dalamruang dan waktu. Manusia juga dapat berinteraksi satu sama lain secara instan dan ruang sudah tidak menjadi masalahuntuk komunikasi melalui dunia digital. Akibatnya, seluruh informasi yang tersebar di dunia virtual akan tersimpanuntuk digunakan dalam waktu kini hingga waktu kedepan. Salah satu arsip informasi tersebut berupa media sosialFacebook yang membuat interaksi festival virtual bagi pengguna internet. Perspektif konstruktivis yang membantupembangunan identitas kultural Belu, NTT, di dunia digital menjadi pandangan penelitian ini, dimana identitaskultural direpresentasikan dari adat istiadat melalui Festival Forohai. Berberapa ritual adat tersebut berupa Fohon Hareyang berada di Desa Matabesi, Ukun Badu dan Hasa’e Kakaluk di Desa Mandeu Raimanus, An Tama di DesaDuarato-Nualain, hingga ritual Nokar Ui dan Bei Gege Asu di Desa Dirun. Hasil dari penelitian ini menunjukkanjaringan budaya yang tercipta dari Festival Forohai yang mempersatukan seluruh penganut budaya di NTT dariwilayah yang berbeda
PREFERENSI KOMUNIKASI PEMASARAN TERPADU PERGURUAN TINGGI DI SURABAYA PADA ERA POSMODEREN Hilda Yunita Wono; Imanuel Deny Krisna Aji
Bricolage : Jurnal Magister Ilmu Komunikasi Vol 6, No 02 (2020): Accredited by Kemenristekdikti RI SK No. 36/E/KPT/2019
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/bricolage.v6i02.2146

Abstract

This study aims to determine the activities of Integrated Marketing Communication (IMC) which is the preference of students at private universities X in Surabaya. This research is a quantitative type of research using the slovin method and stratified random sampling combined with purposive sampling as a sampling method. Existing data is processed using SPSS Statistics so that the data is presented in tabular form as data analysis. The results of this study were to find several IMC activities that were considered the most interesting by these college students, starting from the most popular ones namely sales promotion (42%) and followed by personal sales, and advertising. In this study also known some IMC activities that are considered unattractive or even unknown by students in this tertiary institution starting from those considered unattractive or unknown such as events and experiences (31%), then following with direct marketing activities, and finally is an advertisement where some unknown or uninterested students are found.
Analisis Framing Media Online Dalam Mendorong Partisipasi Publik Untuk Mendukung Kebijakan Gubernur Jatim Terkait COVID-19 Louisa Christine Hartanto; Hilda Yunita Wono; Stefani Natania Setiyo Sumantri; Yavrina Syafarani
Communication Vol 12, No 2 (2021): COMMUNICATION
Publisher : Fakultas Ilmu Komunikasi - Universitas Budi Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36080/comm.v12i2.1480

Abstract

Berita tentang COVID-19 saat ini tengah menjadi trending topic di dunia karena telah mempengaruhi perekonomian dunia dalam berbagai sektor. Terlebih lagi pandemi yang mulai tinggi di Indonesia sejak Maret 2020 ini menjadi headline yang ramai diperbincangkan. Penularan virus yang terjadi secara masif membuat peningkatan jumlah orang yang terinfeksi setiap harinya. Media massa dari tiap negara memiliki cara yang berbeda-beda dalam memproduksi berita tentang COVID-19. Terkhusus di Jawa Timur yang sempat menjadi Provinsi tertinggi jumlah pasien terinfeksi Covid-19, media pun turut ramai memberitakan hal tersebut. Media berita berperan aktif dalam membingkai isu-isu COVID-19 salah satunya perihal kebijakan yang telah dikeluarkan oleh Pemerintah Provinsi Jawa Timur guna mendorong patisipasi publik dalam menanggulangi penyebaran virus Covid-19. Untuk melihat fenomena tersebut menggunakan metode framing berita yang disampaikan oleh Beritajatim.com dan Jawapos.com mengenai kebijakan pemerintah Jawa Timur dalam menghadapi pandemic Covid-19. Hasil dari penelitian ini ditemukan ada dua sudut pandang berbeda yang dilakukan oleh kedua media dalam melakukan pembingkaian berita. Namun, walau adanya sudut pandang yang berbeda tetap saja bersifat mendukung kebijakan yang pemerintah Provinsi Jawa Timur keluarkan.
Pengaruh Kompensasi dan Beban Kerja terhadap Loyalitas Karyawan di Hotel Tanjung Surabaya Hilda Yunita Wono; Ismojo Herdono; Jefferson Ronaldo
PROPAGANDA Vol 1 No 1 (2021): PROPAGANDA: Jurnal Ilmu Komunikasi
Publisher : Neolectura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37010/prop.v1i1.250

Abstract

The increasing number of tourist visits made in Indonesia, of course, must be balanced with the increase in hotels in Indonesia. One of them is in Surabaya, in that city many hotels, from non-star to five-star, are built in the city. This study aims to determine whether workload and compensation affect employee loyalty at Hotel Tanjung Surabaya. The data collection technique used is saturated sampling, where samples are taken from the entire population. The sample used in the study was 30 respondents. This research uses quantitative methods, data collection methods use a few interviews and questionnaires using a Likert scale. Data were analyzed using software called Statistical Package for the Social Sciences (SPSS). The results of this study prove that compensation and workload have a significant positive effect on employee loyalty.
SOSIALISASI PENGENALAN SANGGAR MERAH MERDEKA SEBAGAI ORGANISASI PEDULI ANAK SURABAYA MELALUI JINGLE Hilda Yunita Wono; Fika Fatimah; Agung Prasetyo; Yavrina Syafarani
PeKA: Jurnal Pengabdian Kepada Masyarakat Vol 5, No 1 (2022): Juni
Publisher : LPPM, Universitas Katolik Widya Mandala Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33508/peka.v5i1.3541

Abstract

Throughout the pandemic, all levels of society still want to continue to carry out their normal lives and activities. Including in carrying out life as individuals and in society. An example of this is community service activities that have a positive impact on the dynamics of community life. Community service is also an activity that fosters self-awareness of one’s surroundings. This self-awareness allows people to pay more attention, as a symbol of humanity. Humanity itself is an essential nature of humans that distinguishes them from other creatures. As a human being, it is something that must be done to have a greater sense of humanity towards others. The method that can be done to create a greater sense of humanity is community service. Community service can be done by anyone, including students who are studying. This activity will provide great learning in terms of socialization and living as a community side by side. Community service can be done. One of which is by socializing the positive activities that are carried out by suburban child service organizations in Surabaya. This will have an impact on the community who lacks awareness to know and participate in community service. One of them is by participating in campaigning and promoting childcare organizations to the community. One small thing that is implemented for a good purpose will shape the character and character, especially of the younger generation of Indonesia to be improved. Improving the nature and character will create leaders who have a high social spirit and that is what is needed by the Indonesian state.
Co-Authors AA Sudharmawan, AA Agung Prasetyo Alyssa Saqina Nabila Parmadi Andi Budi Sulistijanto Anggajaya, Robby Juanphilibert Anthony TJANDRA Ariani, Nafiah Asriani Alimuddin Azalea Abril Hermanto Bela Ayu Safitri Brennadiva, Allodia Astried Bunga Feby Nabilla Burhan Bungin Calysta, Keisya Charly Hongdiyanto Christina Whidya Utami Dheandra Mutiara Kayana Ellen Lawrencia Yahya Emre Omar Ergita Jeny Ardane Shwari Ergita Jeny Ardaneshwari Felita Purnomo Felita Purnomo Fika Fatimah Fikri Alvhirino Fitrani Amin Fitriani Fitriani Frederikus Fios Gabriela Laras Dewi Swastika Gabriela Swastika Hadassah Elisha KARSTEN Hadassah Elisha Karsten Hadjar Chanissa Nur Malika Hadjar Chanissa Nur Malika Hari Minantyo Henni Gusfa HERMAWAN, Jessica Nathalia I Dewa Gde Satrya Widyaduta Imanuel Deny Krisna Aji Indri Murniawaty, Indri Irmawati Oktavianingtyas Irmawati Oktavianingtyas Ismojo Herdono Jayawarsa, A.A. Ketut Jefferson Ronaldo Jessica Nathalia HERMAWAN Jessica Nathalia Hermawan Jessica Nathalia Hermawan Justin Niaga Siman Juntak Kaihatu, Thomas S Karina Enny Agustina Kirana Ratu Sekar Kedaton Kuncoro Dewi Rahmawati Lexi Pranata Budidharmanto Louisa Christine Hartanto Lucky Cahyana Subadi M. Masad Masrur Masad Masrur MESSAKH, Ricky Oktaf Michael Ivan Reinald Michael Ivan Reinald Michelle Angela Michelle Baby Natalie Monika Teguh Muh. Rifqy Hasbullah Naomi Aryandini Subagio Natanael Axelino Antari KASHOGIE Nicodemus Koli Nirwan, Raslika Sharfina Novaldo, Novldo Patricia Adeline Valerie Soema Putri, Nabila Zulfiniar R. Ayu Erni Jusnita Reynaldo Raffael Ria Agustania Kartikasari RIWONG, Kezia Angelique Ronald Samuel Bio Amos Mbaroputera Ronda, Mirza Rustono - Silvia Arviana Siska Armawati Sufa Stefani Natania Setiyo Sumantri Stepanus, Kelvin Sunarto SUNARTO Supriaddin, Nofal Susan Jaya Witama Theodore Jason Santoso TJENDRA, Johan Wijaya Udi Rusadi UTOMO, Kevin Viadi, Crista WIDJAYA, Christabella Angelina Witama, Susan Wongso Julian Justin Yavrina Syafarani Yavrina Syafarani Yudiana Indriastuti Yusuf Arjuna Wibawa