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All Journal JURNAL ECONOMIA Jurnal Pendidikan Indonesia MIX : Jurnal Ilmiah Manajemen International Journal of Social Science and Business Jurnal Mandiri JURNAL ILMIAH M-PROGRESS SULTANIST: Jurnal Manajemen dan Keuangan JURNAL ILMIAH FEASIBLE (JIF) Jurnal Ekonomi Dan Bisnis Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Target : Jurnal Manajemen Bisnis DEDIKASI PKM Jurnal Disrupsi Bisnis Jurnal Ekonomi Efektif International Journal of Engagement and Empowerment (IJE2) Jurnal Arastirma Annals of Human Resource Management Research Jurnal Ilmiah Mahasiswa (JIMAWA) Journal of Research and Publication Innovation Jurnal Ilmiah Swara MaNajemen (Swara Mahasiswa Manajemen) Jurnal PERKUSI: Pemasaran, Keuangan dan Sumber Daya Manusia Indonesian Journal of Entrepreneurship & Startups Multidisciplinary Journal of Education, Economic and Culture Jurnal Pengabdian kepada Masyarakat : Kreasi Mahasiswa Manajemen JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Jurnal Ilmiah Pengabdian Kepada Masyarakat (Nyiur-Dimas) Cakrawala: Jurnal Ekonomi, Manajemen dan Bisnis AMANAH : Jurnal Ilmiah Ilmu Manajemen Amanah Mengabdi Jurnal Accounting Unipa
Solihin, Dede
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : Jurnal Ekonomi Dan Bisnis

 1 
Peran UTAUT2 dalam Membentuk Behavioral Intention pada Pengguna Tokopedia di Kalangan Generasi Z Solihin, Dede; Furyanah, Anah
Jurnal Ekonomi dan Bisnis Vol. 28 No. 2 (2025): JURNAL EKONOMI DAN BISNIS SEPTEMBER 2025
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/jebi.v28i2.6745

Abstract

This study aims to analyze the role of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model in forming behavioral intention in Tokopedia application users among Generation Z. Generation Z is a group that is very familiar with digital technology and is the main target in the e-commerce market in Indonesia. This study uses a quantitative approach with a survey method. Data were collected from 130 respondents aged 18–25 years who are active Tokopedia users. Data analysis was carried out using the Structural Equation Modeling (SEM) method to test the influence of UTAUT2 variables, namely performance expectancy, effort expectancy, social influence, and facilitating conditions on behavioral intention. The results showed that the four variables had a positive and significant effect on behavioral intention. These findings indicate that perceptions of performance, ease of use, social support, and availability of facilities greatly determine Generation Z's intention to use Tokopedia. This study contributes to the development of e-commerce strategies that are more effective and relevant to the characteristics and needs of the young digital generation.
Co-Authors Adam Ramadhan Agung Gumelar Agus Setyo Pranowo Ahyani, Ahyani Al Qadri, Nada Hanifah Anggrainy, Nur Evira Aprilliani, Siti Bastian, Islah Fuadah Darmadi Darmadi DEWI, IRIANA KUSUMA Efendi Efendi Ekawasty Suwatama, Eneas Fiddilah Ahmad, Fahmi Furyanah, Anah Gandung, Muhammad Hasim, Ali Jaswita, Derizka Inva Kurniawan Kurniawan, Alim Dwi Kurniawan, Prasetyo Kusjono, Gatot Lazuardi, Wildan Mandut, Eusebius Manik, Cornelia Dumarya Mansyur, Zulkifli Muharam, Hari Nawawi, Iman Normansya, Riyan Oktavianti, Fauziah Rahmad Setiawan Ryanda, Chiko Saputra, Zifan Hany Septiani, Fauziah Setiyawan, Yudi Silvina, Firda Sofi’i, Imam Subarto Subarto, Subarto Sugeng Widodo Sumaga, Andika Susanto, Noto Wardani, Ayu Kusuma Widia Astuti Wihartika, Doni Wijanarko, Denta Ardhian Yunisa, Fingky Firda yusnita, nancy