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Journal : Jurnal Akuntansi, Manajemen dan Bisnis Digital

The Effect of Service Quality, Work Ethic and Discipline on Community Satisfaction at the Muara Enim Sub-District Office, Muara Enim Regency A. Rakhim; Sulbahri Madjir; Nisma Aprini
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 3 No 1 (2024): Januari
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v3i1.5310

Abstract

The author conducted research with the aim of knowing and analyzing the effect of service quality, work ethic and discipline individually and collectively on community satisfaction at the Muara Enim District Office, Muara Enim Regency. The research method used in this study is a quantitative method using questionnaires distributed to respondents. Test the quality of the data by using the validity test, reliability test, normality test. The analysis used is descriptive analysis and inferential analysis using statistical calculations with multiple regression formulas, partial test simultaneous test and the coefficient of determination. The results showed that service quality has a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency. Work ethic has a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency. Discipline has a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency. Quality of service, work ethic and discipline have a significant effect on community satisfaction at the Muara Enim District Office, Muara Enim Regency.
The Effect of Human Resources Development on the Work Effectiveness of Employees of the Muara Enim Regency Cooperative, Small and Medium Enterprises Office Evi Sulaini; Hardiyansyah Hardiyansyah; Nisma Aprini
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 3 No 1 (2024): Januari
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v3i1.5312

Abstract

This study aims to find out and analyze whether there is an influence of human resource development on the work effectiveness of employees of the Office of Cooperatives, Small and Medium Enterprises of Muara Enim Regency and to find out and analyze whether there is a positive and significant relationship between human resource development and work effectiveness of employees of the Office of Cooperatives , Small and Medium Enterprises Muara Enim Regency. The sample in this study were all employees of the Office of Cooperatives, Small and Medium Enterprises, Muara Enim Regency, totaling 32 people. So the sampling technique used in this study using saturated sampling method. Sampling is saturated, namely the technique of determining the sample if all members of the population will be sampled in research or can also be called a census in a small scope. The research method used in this study is a quantitative method using questionnaires distributed to respondents. Data analysis techniques using validity test, reliability test, normality test. The analysis used was descriptive analysis and inferential analysis using statistical calculations with a simple linear regression formula, coefficient of Cooperatives, Small and Medium Enterprises of Muara Enim Regency. The results of the analysis show that human resource development has a fairly strong contribution to the work effectiveness of the employees of the Office of Cooperatives, Small and Medium Enterprises, Muara Enim Regency.
Pengaruh Perencanaan, Pengorganisasian, Pelaksanaan Dan Pengawasan Terhadap Efektivitas Pelayanan Retribusi Persampahan Di Kotapagar Alam Ancah Andriansah; Hardiyansyah Hardiyansyah; Nisma Aprini
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 3 No 1 (2024): Januari
Publisher : Fakultas Ekonomi Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v3i1.5329

Abstract

The aim of this research is to determine and analyze the influence of planning, organizing, implementing and monitoring partially or simultaneously on the effectiveness of waste retribution services in Pagar Alam City. The research method used in this research is a quantitative method using questionnaires distributed to respondents. Test data quality using validity tests, reliability tests, normality tests. The analysis used is descriptive analysis and inferential analysis using statistical calculations with multiple regression formulas, coefficient of determination, partial tests and simultaneous tests. The research results show that planning has a significant effect on the effectiveness of waste retribution services in Pagar Alam City, organization has a significant effect on the effectiveness of waste retribution services in Pagar Alam City, implementation has a significant effect on the effectiveness of waste retribution services in Pagar Alam City, supervision has a significant effect on the effectiveness of waste retribution services in Pagar Alam City either partially or simultaneously.