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All Journal Jurnal Office JURNAL PENDIDIKAN TAMBUSAI JURIKOM (Jurnal Riset Komputer) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Bisman (Bisnis dan Manajemen): The Journal of Business and Management Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Cendikia : Media Jurnal Ilmiah Pendidikan Jurnal Peradaban Masyarakat (JPM) Jurnal Abdi Masyarakat Humanis Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Huma: Jurnal Sosiologi Spectrum: Multidisciplinary Journal Anthronomics: Jurnal Manajemen Sumber Daya Manusia JUMANDIK Cakrawala: Jurnal Ekonomi, Manajemen dan Bisnis Jurnal Manajemen & Pendidikan Jurmas: Jurnal Pengabdian Masyarakat IJSS: International Journal of Social
Nurhadi, Ahmad
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : Jurnal Office

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Effect of Service Quality on Patient Satisfaction at Graha Juanda Hospital in Bekasi Nurhadi, Ahmad
Jurnal Office Vol. 6, No. 1, January-June 2020
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v6i1.14723

Abstract

To improve health services to the community, RS. Graha Juanda Bekasi, as a referral for patients in Bekasi and its surrounding areas, continues to make improvements. This study aims to determine the effect of service quality on patient satisfaction at Graha Juanda Hospital in Bekasi. The method used is explanatory research with a sample of 96 respondents. The analysis technique uses statistical analysis with regression testing, correlation, determination, and hypothesis testing. The results of this research variable Service Quality obtained an average score of 3.40 with good criteria. The patient satisfaction variable obtained an average score of 3.82 with good criteria. Service quality has a significant effect on patient satisfaction with the regression equation Y = 7.695 + 0.897X, and a correlation value of 0.784 or strong with a determination of 61.5%. Hypothesis testing obtained a significance of 0.000 <0.05.
Co-Authors Aldafa Putra, Igo Arief Budiyanto Arifianto, Chandra Fitra Asep Yusuf Attamimi, Chairul Budiyanto , Arief Dipayanti, Kris Dyah Herdiany, Hapsai Effendy, Aidil Amin Ferawati, Desi Gracia, Bunga Astra Hastono Hastono, Hastono Iman Basri, Anindita Jaja Suteja Kartono , Mahnun Mas'adi Maifi, Rista Masádi , Mahnun Masádi, Mahnun Mas’adi, Mahnun Moh. Sidik Priadana Mulyad, Mulyad Nufzatutsaniah, Nufzatutsaniah Nurasiah, Noni Oktaviani, Anggun Putri Rahmayanti Popo Suryana Priyanto, Aria Aji Putri Oktaviani Sadiyah, Elim Halimah Salami, Muhammad Musyfiq Salim, Asep Agus Sariwardani, RR. Andriani Setia Budhi Sosiatri, Rob Sudarso, Aden Prawiro Sunarsi, Denok Tiana, Astri Umi Narimawati