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Journal : (JUMPER)

The Influence Of Leadership Style, Employee Engagement, And Organizational Culture On Job Performance In The Service Industry Manap, Abdul; Damsir
Journal Management & Economics Review (JUMPER) Vol. 3 No. 2 (2025): August
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i2.684

Abstract

organizational culture on job performance in the service industry. With the increasing importance of human capital in service-based businesses, understanding the drivers of job performance has become crucial for maintaining competitiveness and sustainability. A quantitative research approach was employed, collecting data through structured questionnaires from 210 employees working in various service organizations. The data were analyzed using multiple regression analysis to examine the relationships between the independent variables and job performance. The results revealed that leadership style, employee engagement, and organizational culture each have a significant and positive effect on job performance. Transformational leadership emerged as the most influential factor, followed by employee engagement and organizational culture. These findings suggest that service organizations should focus on developing effective leadership, fostering high levels of employee engagement, and nurturing a strong organizational culture to enhance overall job performance. The study contributes to the growing body of literature in organizational behavior and human resource management, offering both theoretical implications and practical recommendations for management in the service industry.
Behavioral Biases, Digital Payment Adoption, and Personal Financial Planning: Evidence from Millennial and Gen Z Consumers Ali, M. Makhrus; Manap, Abdul; Suroso; Pratama, Vidya Ramadhan Putra
Journal Management & Economics Review (JUMPER) Vol. 3 No. 9 (2026): On Progress
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i9.951

Abstract

The rapid growth of digital payment systems has transformed financial behavior among younger generations, particularly millennials and Generation Z (Gen Z). While digital payments offer convenience and efficiency, their widespread adoption raises concerns regarding behavioral influences and personal financial planning. This study examines the relationships among behavioral biases, digital payment adoption, and personal financial planning among millennial and Gen Z consumers. Using a quantitative research design, data were collected through a structured survey of 320 respondents who actively use digital payment services. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to test direct, mediating, and generational effects. The results indicate that behavioral biases significantly and negatively affect personal financial planning, while positively influencing digital payment adoption. Digital payment adoption is also found to have a significant negative effect on personal financial planning and partially mediates the relationship between behavioral biases and financial planning. Furthermore, multi-group analysis reveals that these negative effects are stronger among Gen Z consumers compared to millennials. These findings contribute to the behavioral finance and fintech literature by highlighting the psychological mechanisms through which digital payment systems influence financial planning. Practically, the study emphasizes the need for behavioral-based financial education and digital payment design features that promote mindful spending and long-term financial discipline among younger generations.