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Antecedents of Customer Loyalty: Study from Digital Transaction of EWallet Apps Mohamad Rizan; Agung Kresnamurti Rivai; Farah Chalida Hanoum Tejanagara; Rianti Dea Rizky
Jurnal Manajemen Indonesia Vol 24 No 1 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i1.5788

The purpose of this study is to explore the effect of service quality and perceived utility on customer loyalty in the digital money business, with particular emphasis on the intervening function of consumer satisfaction. The research method is quantitative, employing survey methodology. The sample for this study was made up of ewallet users who reside in DKI Jakarta and have made at least two online digital transactions with their e-wallet in the last six months. All variables were trustworthy, valid, and met the standards of the investigation. SPSS and Structural Equation Modeling were used to analyze the data (SEM). The data reveals that, first and foremost, service quality and perceived utility affect customer satisfaction positively. Second, customer satisfaction functions as a moderator between service quality, perceived utility, and client loyalty. Third, customer loyalty is linked to service quality and perceived value, but only in a small way. As a result of this finding, consumer satisfaction plays a critical role in fostering loyalty. The conclusion is that in the digital money business, superior quality and utility may impact clients positively but do not always result in loyalty. To accomplish this, digital currency players must place a premium on client pleasure. Keywords— Customer Satisfaction; Perceived Usefulness,Service; Quality; Customer Loyalty

THE ROLE OF BUSINESS MODEL CANVAS (BMC) IN DIGITAL ENTREPRENEURSHIP ON STUDENTS' INTEREST IN INDONESIA rizan, mohamad; sumastuti, efriyani; prabowo, heri; kresnamurti, agung; Chalida Hanoum, Farah
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 15 No. 01 (2024): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JRMSI.015.1.10

Unemployment of the productive age population is a big challenge for Indonesia entering the era of free markets and global competition. Creating young entrepreneurs is a solution that can be done to strengthen economic growth. Indonesia produces 700 thousand graduates annually, but many Indonesian students show limited interest in entrepreneurship. A lack of understanding of entrepreneurship makes students more likely to find jobs than create jobs. This research aims to provide an understanding to students regarding the importance of entrepreneurship and stimulate the growth of an entrepreneurial mindset among them. This is achieved by introducing and understanding in depth the Business Model Canvas (BMC), so that students can start and run businesses, so as to be able to transform them into job creators. The research method used is a causal / explanatory survey, using primary data collected through participatory observation, interviews, and questionnaires distributed to selected public and private universities in Indonesia using convenience / accidental sampling techniques. The questionnaire was distributed to a total of 200 respondents, in accordance with the minimum sample size requirements for the Structural Equation Modeling (SEM) analysis technique, using LISREL software version 8.8. The findings of this study show that customer segments, value proportions, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structures are able to increase entrepreneurial interest. Business Model Canvas (BMC) effectively increases students' understanding of entrepreneurship. BMC's simplicity in mapping and presenting business models makes it an effective tool to deepen business understanding. However, BMC is not an instant tool that can necessarily improve students' entrepreneurial mindset. Understanding BMC is the same as other sciences that cannot be taught in a short time and requires a process to learn it. The timeframe available in the study was very short and did not meet the requirements to cultivate a mindset that was truly expected to prepare students to engage fully as entrepreneurs.

Antecedents Service Quality at Mother and Child Hospital in Purwakarta Hanoum, Farah Chalida; Rizan, Mohamad; Handaru, Agung Wahyu
Jurnal Maksipreneur Vol 13 No 1 (2023)
Publisher : Universitas Proklamasi 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30588/jmp.v13i1.1199

Health-supporting equipment and infrastructure affect how well medical services are delivered in hospitals. Other resources cannot replace human resources in an organization. This shows that the success of a hospital's health services depends on the quality of the health workers owned by the hospital. Research on the topic of service quality with the addition of the independent variables of work-life balance and job satisfaction in health workers with a background in the health sector is still rare in Purwakarta Mother and Child Hospital, where the existing literature has not been explained. This study was to determine the effect of work-life balance, job satisfaction, and work-life balance and job satisfaction on the quality of care for nurses. The sample in this study was 200 female nurses at the Purwakarta Mother and Child Hospital. The hypothesis was tested by structural equation modeling (SEM) with Lisrel 88.0 software. The result of the research is that job satisfaction has a significant effect on service quality. Work-life balance and job satisfaction have an important role in determining the improvement of the quality of nurse services at the Mother and Child Hospital in Purwakarta, West Java Province. This research study implies that hospitals can improve the work-life balance and job satisfaction experienced by nurses at the Mother and Child Hospital in Purwakarta, West Java Province, so that the quality of nurse services can continue to improve.

HUBUNGAN WORK STRESS DAN TURNOVER INTENTION: LITERATURE REVIEW Farah Chalida Hanoum Tejanagara; Mohamad Rizan; Agung Wahyu Handaru
Jurnal Kesehatan - STIKes Prima Nusantara Vol 13 (2022): Supplementary 1
Publisher : LPPM Universitas Prima Nusantara Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35730/jk.v13i0.750

Latar Belakang: Di tempat kerja, stres adalah kejadian luar biasa banyak penelitian di negara maju dan berkembang berpendapat bahwa stres kerja berpengaruh secara tidak langsung pada turnover intention.Tujuan: Penelitian ini bertujuan untuk menganalisis hubungan stres kerja dan turnover intention.Metode: Penelitian menggunakan Literature Review terdiri dari lima tahapan yaitu, identifikasi pertanyaan, identifikasi artikel relevan menggunakan database Ebsco, PubMed, dan Proquest dengan keyword. Seleksi artikel menggunakan PRISMA Flowchart dan ekstraksi data, menyusun, meringkas serta melaporkan hasil.Hasil: Hasil penelitian ini dari 136 artikel relevan judul dan abstrak, didapatkan 10 artikel yang memenuhi kriteria inklusi dan eksklusi. Terdapat enam subtema yang berhubungan dengan stres kerja. Banyak faktor yang mempengaruhi tingkat setres seseorang dari lingkungan kerja yang tidak baik dimana kurang adanya dukungan dan fasilitas kerja, konfik pekerja, kelelahan kerja, beban pekerjaan, usia pekerja dan upah pekerja yang tidak sesuai yang secara signifikan mempengaruhi kepuasan pekerja.Kesimpulan: Kepuasan kerja berpengaruh terhadap turnover intention, hal ini dapat diartikan bahwa semakin tinggi tingkat kepuasan kerja berupa penghargaan, kesejahteraan, pekerjaan itu sendiri, dan pengawasan yang dialami oleh karyawan, akan menurunkan turnover intention karyawan.

Investigative model of repurchase intention on boycott brand of multinational franchise food and beverage in Indonesia Rizan, Mohamad; Kresnamurti, Agung; Hanoum, Farah Chalida; Anugrah, Raka Pria; Prabowo, Heri; Violinda, Qristin; Zalzalah, Guruh Ghifar; Herdiany, Hapsari Dyah
Asian Management and Business Review Volume 5 Issue 1, 2025
Publisher : Master of Management, Department of Management, Faculty of Business and Economics Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/AMBR.vol5.iss1.art8

This study aims to develop an investigative model of repurchase intention from a multidisciplinary service marketing science perspective, focusing especially on conventional and digital franchise retail services. This is supported by psychological consumer purchasing behavior to deepen the analysis of customer repurchase decisions for multinational franchise retail food and beverage products in Indonesia. Following the boycott movement against certain foreign-brand food and beverage goods, the impact of religious beliefs, hostility, and the perception of the country of origin define this process. A causal/explanatory survey was employed as the research method. Participatory observations, interviews, and questionnaires with 220 respondents were used as primary data-gathering methods. These were distributed both digitally and conventionally. Google Form in all randomly selected public and private university analysis units in Indonesia. The observation unit (respondent) used a convenience/accidental sampling technique. The analytical tool employed Lisrel version 88.0. The findings reveal that Islamic religiosity, consumer animosity, and country of origin affect repurchase intention. This original research can generate specific and relevant findings for the Indonesian market context, which companies can use to design more effective marketing, brand management, and product development strategies. This will help companies better understand their customers’ preferences and needs, as well as build stronger relationships with consumers.

Job Stress Perawat Wanita Pada Rumah Sakit : Systematic Literature Review Farah Chalida Hanoum, Mohamad Rizan, Raka Pria Anugrah Farah Chalida Hanoum
Jurnal Pengembangan Ketenagakerjaan Vol. 1 No. 1 (2023): Maret: Jurnal Pengembangan Ketenagakerjaan
Publisher : POLITEKNIK KETENAGAKERJAAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59574/jpk.v1i1.24

Abstrak Job stress adalah tekanan yang diterima karyawan atas pekerjaannya baik secara psikologis maupun fisik. Salah satu profesi yang mampu menimbulkan Job stress adalah perawat rumah sakit, dimana faktor stres dalam profesi ini mampu mempengaruhi kinerja perawat. Tujuan dalam penelitian ini untuk menganalisa faktor apa yang menyebabkan Job stress perawat wanita pada rumah sakit swasta. Systematic Literature Review (SLR) digunakan dalam penelitian ini melalui bantuan VOS Viewer untuk menvisualisasikan data. Hasil review penelitian relevan ditemukan empat faktor utama yang cenderung kuat menyebabkan Job stress pada perawat wanita antara lain, usia/umur pekerja, beban kerja dan lingkungan kerja yang buruk. Analisa hasil visualisasi vos viewer diatas menunjukkan bahwa ada pengaruh yang kuat dan saling berhubungan antara turnover intention dengan kualitas pelayanan, kepuasan kerja, keseimbangan kerja yang berdampak dan berperan dalam membentuk turnover intention. turnover intention diketahui saling berpengaruh terhadap kepuasan kerja, baik itu dalam aspek keseimbangan kerja, tingkat stress, dan juga pengaturan kerja yang fleksibel.

Optimalisasi Hubungan Bisnis untuk Ekspansi Pasar Internasional UMKM Batik Giriloyo Kabupaten Bantul, Yogyakarta Heri Prabowo; Hawik Ervina Indiworo; Qristin Violinda; Bayu Kurniawan; Ika Menarianti; Rita Meiriyanti; Fithri Widyannita Yarisma; Ratih Hesty Utami; Shofif Sobaruddin Akbar; Chadiyan Faturachman; Farah Chalida Hanoum
SAFARI :Jurnal Pengabdian Masyarakat Indonesia Vol. 5 No. 3 (2025): Juli : SAFARI :Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/safari.v5i3.2721

Optimizing international marketing strategies is a significant challenge faced by Micro, Small, and Medium Enterprises (MSMEs), including Batik Giriloyo business actors in Bantul Regency, Yogyakarta, in an effort to expand global market penetration. Various obstacles such as limited access to international markets, minimal use of digital technology for marketing, and weak cross-country cooperation networks are the main obstacles in business expansion. To overcome these problems, an empowerment program has been implemented which includes creating an e-commerce account through the Shopify platform and holding an international webinar entitled "Penetrating the Global Market: Batik Giriloyo's Successful Strategy in the International Arena" as a means of increasing promotion and global business networks. The program implementation method includes intensive training in the use of digital technology, global marketing strategies, and cross-cultural communication, which significantly increases brand visibility and forms partnerships with international resellers. The results of the activity show that the integration of digital technology in a marketing strategy based on local cultural values is able to provide strong competitive differentiation for MSMEs, especially in the context of preserving the cultural heritage of batik as the identity of a superior product. As a form of follow-up, it is recommended to strengthen digital training, increase strategic collaboration with international partners, and develop marketing strategies that highlight local wisdom values, in line with the implementation of the Tri Dharma of Higher Education in the aspect of community service.

PERAN WORK-LIFE BALANCE DAN STRESS KERJA DALAM MENCIPTAKAN KEPUASAN KERJA SERTA PENGARUHNYA TERHADAP KUALITAS PELAYANAN YANG DIBERIKAN OLEH TENAGA KESEHATAN RUMAH SAKIT DI KARAWANG Rizan, Mohamad; Hanoum, Farah Chalida; Kresnamurti, Agung
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 13 No. 02 (2022): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/JRMSI.013.2.08

Penelitian ini bertujuan untuk menganalisis pengaruh work-life balance dan stres kerja terhadap kualitas pelayanan yang dimediasi oleh kepuasan kerja perawat pada rumah sakit swasta di Karawang. Metode penelitian yang digunakan adalah survei kausal/penjelasan dengan data primer dikumpulkan melalui observasi partisipatif, wawancara, dan penyebaran kuesioner di food court/restoran/café yang beroperasi di beberapa rumah sakit di Karawang dengan menggunakan teknik purposive sampling dan penyebaran kuesioner secara kebetulan. Untuk total 200 responden, analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan bantuan software Lisrel versi 8.80. Hasil penelitian menunjukkan bahwa: pertama, work-life balance berpengaruh positif signifikan terhadap kepuasan kerja. Kedua, stres kerja berpengaruh negatif signifikan terhadap kepuasan kerja. Ketiga, keseimbangan kehidupan kerja memiliki dampak positif yang besar terhadap kualitas layanan. Keempat, stres kerja berpengaruh negatif terhadap kualitas pelayanan. Kelima, kepuasan kerja berpengaruh positif besar terhadap kualitas pelayanan. Keenam, work-life balance berpengaruh secara signifikan dan positif terhadap kualitas layanan yang dimediasi oleh kepuasan kerja. Ketujuh, stres kerja yang dimediasi oleh kepuasan kerja berpengaruh secara signifikan dan negatif terhadap kualitas pelayanan. Penelitian memiliki keterbatasan generalisasi tertentu karena dirancang untuk melihat faktor-faktor yang mengikutinya. Disarankan dalam penelitian selanjutnya, objek di luar perawat untuk penelitian lebih lanjut harus dimasukkan. Dimungkinkan untuk mengembangkan model penelitian dengan populasi dan sampel yang lebih bervariasi karena dapat menjadi masukan yang berharga bagi perusahaan.

Antecedents of Customer Loyalty: Study from Digital Transaction of EWallet Apps: Antecedents of Customer Loyalty: Study from Digital Transaction of E-Wallet Apps Rizan, Mohamad; Rivai, Agung Kresnamurti; Tejanagara, Farah Chalida Hanoum; Rizky, Rianti Dea
Jurnal Manajemen Indonesia Vol. 24 No. 1 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i1.5788

The purpose of this study is to explore the effect of service quality and perceived utility on customer loyalty in the digital money business, with particular emphasis on the intervening function of consumer satisfaction. The research method is quantitative, employing survey methodology. The sample for this study was made up of ewallet users who reside in DKI Jakarta and have made at least two online digital transactions with their e-wallet in the last six months. All variables were trustworthy, valid, and met the standards of the investigation. SPSS and Structural Equation Modeling were used to analyze the data (SEM). The data reveals that, first and foremost, service quality and perceived utility affect customer satisfaction positively. Second, customer satisfaction functions as a moderator between service quality, perceived utility, and client loyalty. Third, customer loyalty is linked to service quality and perceived value, but only in a small way. As a result of this finding, consumer satisfaction plays a critical role in fostering loyalty. The conclusion is that in the digital money business, superior quality and utility may impact clients positively but do not always result in loyalty. To accomplish this, digital currency players must place a premium on client pleasure. Keywords— Customer Satisfaction; Perceived Usefulness,Service; Quality; Customer Loyalty

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