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Journal : Bina Bangsa International Journal of Business and Management

The Effect of Pelayanan Quality on Public Satisfaction at Barung-Barung Balantai Mayliza, Riri; Alba, Fegi Jeans
Bina Bangsa International Journal of Business and Management Vol. 3 No. 2 (2023): Bina Bangsa International Journal of Business and Management
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/bbijbm.v3i2.61

Abstract

This study aims to examine the effect of physical evidence, reliability, responsiveness, assurance, and empathy on community satisfaction at the wali nagari barung-barung balantai office. This type of research is quantitative, the research process emphasizes the measurement of objective results using statistical analysis. The population in this study is the Barung Barung Balantai community. The total population is 2,853 people. The sampling technique used is purposive sampling which is based on certain criteria, namely the people who perform services at the wali nagari barung-barung balantai office, while the number of samples is 78 people obtained by classifying the community. The data analysis technique used multiple linear regression using the SPSS version 21.00 program. The results of this study indicate that physical evidence, reliability, responsiveness, assurance, and empathy for community satisfaction have a positive and significant effect on community satisfaction at the wali nagari barung-barung balantai office
Influence of Leadership Style and Cultural Organization on Employee Performance in the Personnel and Human Resources Development Agency of Agam District Mayliza, Riri; Putra, Kasih Ade
Bina Bangsa International Journal of Business and Management Vol. 3 No. 2 (2023): Bina Bangsa International Journal of Business and Management
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/bbijbm.v3i2.63

Abstract

One of the most important assets owned by a company is human resources because it has an influence on the survival of the company. Employees in a company should be provided with a comfortable working environtment to produce optimal performance. Leadership style is a pattern, method and expertise used by an organizational leader in acting, conveying and socializing to influence, direct, support and control other individuals or subordinates to perform a task in order to reach an agreement. Organizational culture is a comprehensive affirmation that is recognized by members of the organization in system of shared meaning. This study aims to determine the effect of leadership style and organizational culture on employee performance at Badan Kepegawaian dan Pembangunan Pembangunan Human Resources   Kabupatan Agam. Population in this study were 35 respondents who is also a sample of the entire population at the Agam District Civil Service and Human Resource Development Agency. Studies using multiple regression analysis. The results of this study indicate leadership style and organizational culture have a positive significant impact on employee performance