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All Journal Jurnal Simetris Jurnal Informatika dan Teknik Elektro Terapan Sistemasi: Jurnal Sistem Informasi Jurnal Sisfokom (Sistem Informasi dan Komputer) WIDYABHAKTI Jurnal Ilmiah Populer JURNAL MANAJEMEN BISNIS JOISIE (Journal Of Information Systems And Informatics Engineering) Journal of Information Systems and Informatics bit-Tech Zonasi: Jurnal Sistem Informasi JATI (Jurnal Mahasiswa Teknik Informatika) INFORMASI (Jurnal Informatika dan Sistem Informasi) JPKMI (Jurnal Pengabdian Kepada Masyarakat Indonesia) Jifosi Nusantara Science and Technology Proceedings Jurnal Pendidikan dan Teknologi Indonesia Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Jurnal Ilmiah Wahana Pendidikan International Journal Of Computer, Network Security and Information System (IJCONSIST) AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Journal of Computer Science and Information Systems (JCoInS) Journal of Governance and Administrative Reform Jurnal Sistem Informasi dan Bisnis Cerdas Eduvest - Journal of Universal Studies Scientica: Jurnal Ilmiah Sains dan Teknologi
Pratama, Arista
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Evaluasi Penerimaan ChatGPT oleh Mahasiswa dalam Mendukung Perkuliahan Di Surabaya Han Familiya; Pratama, Arista; Faroqi, Asif
Jurnal Informatika dan Teknologi Komputer (J-ICOM) Vol 6 No 1 (2025): Jurnal Informatika dan Teknologi Komputer ( J-ICOM)
Publisher : E-Jurnal Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55377/j-icom.v6i1.10134

Abstract

Information technology, especially the internet, is developing rapidly. According to We Are Social, internet users in Indonesia will increase in January 2023 compared to the previous year. Artificial Intelligence (AI) such as ChatGPT, makes human work easier and is frequently utilized in many sectors, including education. Surabaya is the city with the most universities in East Java, having 74 universities. However, ChatGPT has limitations in information accuracy and understanding complex contexts. The focus of this research is to identify factors that influence the acceptance of ChatGPT with modified TAM by students at universities and state educational institutions in Surabaya. With 399 respondents, the test used the SEM-PLS technique and SmartPLS 3 software. The research results showed that the intrinsic motivation (IM) variable had a significant effect on ease of use (PEOU). The variables intrinsic motivation (IM) and perceived usefulness (PU) have a positive and significant effect on behavioral intention (BI) in using ChatGPT. Apart from that, the variables ease of use (PEOU) and intrinsic motivation (IM) also have a positive and significant influence on perceived usefulness (PU). Meanwhile, the ease of use (PEOU) variable on behavioral intention (BI) has a positive but not significant influence. Perceived ease of use (PEOU) of ChatGPT does not directly influence users' desire to use (BI) ChatGPT through the intermediary of perceived usefulness (PU).
Evaluasi Website E-Commerce Bukalapak Menggunakan Webqual 4.0 Dan Importance Performance Analysis (IPA) Fahroz Dwi Pratiwi; Pratama, Arista; Suryanto, Tri Lathif Mardi
Jurnal Informatika dan Teknologi Komputer (J-ICOM) Vol 6 No 1 (2025): Jurnal Informatika dan Teknologi Komputer ( J-ICOM)
Publisher : E-Jurnal Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55377/j-icom.v6i1.10135

Abstract

The rapid development of information and communication technology (ICT) has driven a shift in business strategies from conventional marketing to digital marketing, with e-commerce becoming an increasingly popular form of trade. The utilization of e-commerce in Indonesia shows great potential for further development. One key technology in e-commerce is the website, and Bukalapak is one of the e-commerce platforms that relies on its website for product marketing. To remain competitive and enhance user satisfaction, Bukalapak needs to focus on and improve the quality of its website. This study aims to identify the priority indicators that need improvement on Bukalapak's website based on the Webqual 4.0 quality dimensions and Importance Performance Analysis (IPA). The research method uses purposive sampling with 400 respondents who are Bukalapak users. The gap analysis results show that the performance quality of Bukalapak's website does not meet user expectations, with negative results in the variables of Usability Quality (-0.0118), Information Quality (-0.105), and Service Interaction Quality (-0.10125). The IPA quadrant analysis reveals three main indicators that need improvement: UQ6, IQ11, and IQ14. Additionally, there are several indicators with low priority for improvement located in quadrant III, namely UQ1, UQ4, IQ10, IQ13, SI16, SI20, and SI22. This study provides important insights for Bukalapak to improve the quality of its website to meet user expectations. Keywords: E-commerce Bukalapak, Webqual 4.0, Importance Performance Analysis (IPA), Gap Analysis (GAP).
Evaluasi Pengalaman Pengguna Aplikasi E-Peken Surabaya Menggunakan Metode User Experience Questionnaire (UEQ) Diva Dafina Amajida; Pratama, Arista; Suryanto, Tri Lathif Mardi
Jurnal Informatika dan Teknologi Komputer (J-ICOM) Vol 6 No 1 (2025): Jurnal Informatika dan Teknologi Komputer ( J-ICOM)
Publisher : E-Jurnal Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55377/j-icom.v6i1.10137

Abstract

Current technological developments make it easier for people to fulfill various needs more easily, efficiently, and quickly. One example is e-commerce. The Surabaya City Government launched the E-Peken Surabaya application in 2021 to support MSMEs, grocery stores, and Culinary Tourism Centers (SWK) in Surabaya. The main goal of E-Peken Surabaya is to boost the local economy affected by the COVID-19 pandemic. Despite its conveniences, this application faces user experience issues, such as malfunctioning features, inefficient systems, limited payment methods, and a monotonous impression. This study evaluates the user experience of E-Peken Surabaya using the User Experience Questionnaire (UEQ) method. Sampling involved 375 City Government ASNs who use E-Peken. Data was analyzed using the UEQ Data Analysis Tool. The results show an average value on the Attractiveness scale of 1.87, Clarity 1.86, Efficiency 1.80, Accuracy 1.70, Stimulation 1.76, and Novelty 1.52. The correlation test showed all scales were >0.70, indicating high reliability. The Attractiveness scale scored the highest, showing users liked the overall app impression. In contrast, the Novelty scale scored the lowest, indicating users did not perceive the app's uniqueness compared to other e-commerce. These findings highlight areas for improvement to enhance the user experience of E-Peken Surabaya.
ANALISIS CUSTOMER SATISFACTION DAN LOYALTY PADA LAYANAN VIDEO ON DEMAND MENGGUNAKAN MODEL E-SERVICE QUALITY Noor, Talenta Ekklesia; Pratama, Arista; Faroqi, Asif
ZONAsi: Jurnal Sistem Informasi Vol. 6 No. 3 (2024): Publikasi artikel ZONAsi: Jurnal Sistem Informasi Periode September 2024
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/zn.v6i3.18511

Abstract

Perkembangan teknologi semakin mengalami kemajuan. salah satu teknologi yang sangat berkembang adalah Video on Demand. Teknologi VOD merujuk pada penyampaian konten video secara online internet, dengan jumlah pengguna mencapai 79.89 juta pada tahun 2023. PT Vidio Dot Com, portal Video asli Indonesia pertama, menyediakan berbagai tayangan melalui layanan OTT-nya sejak 2014. dengan slogan "Nonton gak pake ribet", Vidio memudahkan pengguna nya untuk menikmati layanan konten yang diminati mau kapanpun dan dimanapun. Namun dalam operasionalnya Aplikasi Vidio menghadapi beberapa masalah, beberapa keluhan yang sering muncul ialah iklan yang terus muncul walaupun sudah berlangganan, pengunduhan konten yang memakan waktu lama walaupun jaringan stabil, terjadinya lagging dan buffering saat menonton konten. serta tidak adanya opsi pembayaran sekali saja yang mengakibatkan pengguna secara otomatis berlangganan tanpa konfirmasi sebelumnya. Penelitian ini bertujuan mengetahui pengaruh kualitas layanan layanan elektronik terhadap kepuasan pelanggan, pengaruh kualitas layanann elektronik terhadap loyalitas pelanggan dan pengaruh kepuasan pelanggan terhadap loyalitas pelanggan. Dengan jumlah sampel sebanyak 100 pengguna Aplikasi Vidio. Data penelitian dianalisis dan diolah menggunakan software SPSS dan SmartPLS 3. Hasil penelitian bahwa faktor yang membuat keberhasilan aplikasi vidio berdasarkan perspektif pengguna terdiri dari E-Service Quality, Customer Loyalty dan Costumer Satisfaction, Analisis menunjukkan bahwa E-Service Quality memiliki pengaruh positif dan signifikan terhadap Customer Satisfaction dengan nilai T-Statistics lebih dari 32,708 dan F-Square sebesar 4.771, menunjukkan pengaruh yang besar. Dan E-Service Quality ditemukan berpengaruh positif dan signifikan terhadap Customer Loyalty dengan nilai T-Statistics 5,906 dan F-Square 0,333 . Menunjukan pengaruh sedang. Serta analisis menunjukkan adanya hubungan positif dan signifikan antara Customer Satisfaction dan Customer Loyalty relatif kecil, dengan nilai T-Statistics lebih dari 2,248 dan F-Square sebesar 0,51. menjelaskan bahwa rata rata pengguna platform memiliki kecendrungan tinggi untuk tetap menggunakan Aplikasi Vidio.
PENGUKURAN PENERIMAAN PENGGUNA APLIKASI JCONNECT MOBILE MENGGUNAKAN MODEL EXTENDED TAM Harnit Putri, Callista; Pratama, Arista; Safitri, Eristya Maya
ZONAsi: Jurnal Sistem Informasi Vol. 6 No. 3 (2024): Publikasi artikel ZONAsi: Jurnal Sistem Informasi Periode September 2024
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/zn.v6i3.21286

Abstract

Pesatnya perkembangan teknologi telah mempengaruhi industri perbankan, termasuk inovasi layanan mobile banking yang memudahkan nasabah mengakses layanan melalui perangkat seluler. Bank Jatim, melalui aplikasi Jconnect Mobile, berupaya memberikan layanan perbankan inovatif dan mudah diakses. Namun, hanya 7,7% nasabah Bank Jatim yang menggunakan Jconnect Mobile. Penelitian ini bertujuan mengukur penerimaan pengguna terhadap aplikasi Jconnect Mobile menggunakan Technology Acceptance Model (TAM), yang mengintegrasikan variabel eksternal Customer Service and Support serta Perceived Security. Hasil menunjukkan bahwa Perceived Usefulness berpengaruh signifikan terhadap Perceived Ease of Use, Perceived Trust, Perceived Attitude, dan Behavioral Intention to Use. Perceived Trust berpengaruh signifikan terhadap Customer Service and Support, Perceived Ease of Use, dan Perceived Security. Perceived Security berpengaruh signifikan terhadap Perceived Ease of Use, sementara Perceived Ease of Use berpengaruh signifikan terhadap Perceived Attitude dan Behavioral Intention to Use. Namun tidak ditemukan pengaruh signifikan antara Perceived Trust serta Perceived Ease of Use terhadap Perceived Attitude.
Designing Incident Management Standard Operating Procedures at XYZ Hospital based on the ITIL V3 Framework Putri, Syachla Malikha; Mukaromah, Siti; Pratama, Arista
Sistemasi: Jurnal Sistem Informasi Vol 13, No 6 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i6.4666

Abstract

Minister of Health Regulation No.82 of 2013 stipulates that every hospital must implement SIMRS, based on this regulation, XYZ Hospital implements information technology in the form of SIMRS. XYZ Hospital provides an SOP for the Hospital Management Information System (SIMRS) that guides the Management Information Systems Unit in managing SIMRS issues or incidents. However, the current SOP is not yet aligned with the best practices in ITIL, not all reports related to SIMRS incidents are recorded, which leads to inaccuracies in the information received by the parties involved in handling the SIMRS incidents. Therefore, this research was created to design an incident management SOP document based on the ITIL V3 framework because it includes detailed activities regulating how to handle IT service incidents properly. GAP analysis method was used to map the current conditions of the incident SIMRS management process to ideal conditions according to ITIL V3. The results of this research are an incident management SOP document accompanied by supporting documents in proper forms that make it easier to carry out activities in the SOP. The design of an incident management SOP by the ITIL framework can serve as a reference, improve performance, and provide convenience for the functional units of XYZ Hospital in handling SIMRS issues more systematically and aligned with best practices in IT service management.
EVALUASI PENERIMAAN MAHASISWA TERHADAP PENGGUNAAN APLIKASI PERPLEXITY SEBAGAI PENUNJANG PEMBELAJARAN MENGGUNAKAN SIMPLIFIKASI TECHNOLOGY ACCEPTANCE MODEL (TAM) Elfirdaus, Ivana; Suryanto, Tri Lathif Mardi; Pratama, Arista
Jurnal Informatika dan Teknik Elektro Terapan Vol. 12 No. 3 (2024)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v12i3.4803

Abstract

Chatbot AI seperti Perplexity AI menjadi populer di kalangan mahasiswa dengan menawarkan jawaban dengan kutipan referensi untuk meningkatkan kredibilitas. Meskipun ada keterbatasan, Perplexity AI tetap menjadi solusi potensial dalam pembelajaran. Selain itu, meskipun aplikasi ini memiliki potensi yang besar, belum banyak penelitian yang mengeksplorasi penerimaan mahasiswa terhadap penggunaan aplikasi Perplexity. Oleh karena itu penelitian ini bertujuan untuk mengevaluasi penerimaan mahasiswa terhadap penggunaan aplikasi Perplexity sebagai penunjang pembelajaran dengan menggunakan simplifikasi Technology Acceptance Model (TAM). Penelitian menggunakan pendekatan kuantitatif. Populasi mahasiswa Perguruan Tinggi Negeri sejumlah 200.678 mahasiswa, probability sampling digunakan sebagai metode sampling kemudian data diolah menggunakan analisis SEM menggunakan software SmartPLS 3.2.9.
PENGUKURAN KUALITAS WEBSITE E-COMMERCE TOKOPEDIA.COM MENGGUNAKAN METODE WEBQUAL 4.0 DAN IMPORTANCE-PERFORMANCE ANALYSIS Kusumaningayu, Apriliana Pramesinta; Pratama, Arista; Wulansari, Anita
Jurnal Informatika dan Teknik Elektro Terapan Vol. 12 No. 3 (2024)
Publisher : Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/jitet.v12i3.4987

Abstract

Dalam era globalisasi, kemajuan teknologi informasi sangat mempengaruhi berbagai aspek, terutama e-commerce. Data dari SimilarWeb Januari-Desember 2023 menunjukkan lima e-commerce terpopuler: Shopee, Tokopedia, Lazada, Blibli, dan Bukalapak. Tokopedia adalah e-commerce asli Indonesia, yang dibangun buntuk mencapai pemerataan ekonomi digital, terutama untuk UMKM. Survei Goodstats 2023 menunjukkan Tokopedia menjadi pilihan utama masyarakat Indonesia dengan 44% suara, meski berada di peringkat kedua dalam kunjungan website. Penelitian ini bertujuan mengevaluasi indikator yang perlu diperbaiki Tokopedia agar menjadi e-commerce paling sering dikunjungi dan top of mind masyarakat Indonesia. Pengukuran dilakukan menggunakan WebQual 4.0 dan Importance-Performance Analysis dengan 400 responden yang berbelanja di Tokopedia dalam 3 bulan terakhir. Hasil penelitian menunjukkan tingkat kesesuaian rata-rata 95,6% dan gap analysis -0,1575, menunjukkan website Tokopedia belum memenuhi harapan pengguna. Berdasarkan kuadran IPA, ada 4 indikator di kuadran I yang menjadi prioritas utama untuk diperbaiki, 10 indikator di kuadran II yang sudah sesuai harapan pengguna, 6 indikator di kuadran III yang perlu dipertahankan namun tetap berpotensi untuk perbaikan, dan 5 indikator di kuadran IV yang kinerjanya berlebihan dan diprioritaskan untuk mengalihkan sumber daya ke kuadran I.
Application of the Agropolitan Concept through Digital Marketing Training and Environmental Implications for MSMEs in Gunung Anyar District, Surabaya City Harya, Gyska Indah; Mindari, Wanti; Setyadi, Taufik; Pratama, Arista; Mukaromah, Siti; Fadil, Cholid
AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Vol. 9 No. 1 (2025)
Publisher : Asia Pacific Network for Sustainable Agriculture, Food and Energy (SAFE-Network)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29165/ajarcde.v9i1.521

Abstract

Gunung Anyar District in Surabaya focuses on agropolitan development to encourage regional economic growth, especially in agribusiness. Micro, Small, and Medium Enterprises (MSMEs) are important in improving the economy, reducing unemployment, and improving welfare. However, MSMEs face challenges with branding, digital marketing, and environmental impact. The community service program by UPN Veteran East Java aims to support the development of MSMEs through digitalization, product branding, and product diversification. The program also discusses environmental issues, including waste management and Urban Farming. Collaboration between local governments, MSMEs, and the community is essential for the success of this program. The program aims to overcome barriers such as low sales turnover and limited market access, strengthen the position of MSMEs in a competitive market, and become an example of sustainable business practices. The Lecturer Team conducts continuous socialization and assistance related to MSME skills in implementing digital marketing, training and mentoring "e-brilliant MSMEs" and maintaining cleanliness and preservation of the surrounding environment to reduce carbon footprint, increase green open space, and meet food needs through urban farming. Contribution to Sustainable Development Goals (SDGs):SDG 1: No PovertySDG 2: Zero hunger SDG 9: Industry, Innovation, and Infrastructure SDG 12: Responsible Consumption and Production SDG 13: Climate ActionSDG 15: Life on LandSDG 16: Peace, Justice, and Strong InstitutionsSDG 17: Partnerships for the Goals
Analisis Kepuasan Pengguna Menggunakan Metode End-User Computing Satisfaction (Studi Kasus: Aplikasi XYZ) Rasyid, Harun Al; Pratama, Arista; Suryanto, Tri Lathif Mardi
Jurnal Ilmiah Wahana Pendidikan Vol 10 No 13 (2024): Jurnal Ilmiah Wahana Pendidikan 
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.12747889

Abstract

“Ekspansi perusahaan ritel modern di Indonesia dapat dikaitkan dengan pergeseran perilaku konsumen di kalangan masyarakat, yang sebelumnya lebih menyukai pasar tradisional atau toko kelontong. Akibatnya, banyak bisnis berlomba-lomba menawarkan layanan sistem penjualan online yang memberikan keuntungan dan kenyamanan bagi konsumen saat membeli produk yang ditawarkan. Salah satunya perusahaan Perusahaan ABC yang perdagangannya bermula dari ritel perlahan beranjak menjadi penjualan secara online menggunakan Aplikasi XYZ yang menawarkan kelebihan dan kemudahan bagi konsumen. Namun, Aplikasi XYZ mengalami hambatan dan kendala seperti keterbatasan dalam variasi produk dengan ketersediaan cabang retaol Perusahaan ABC terdekat, customer service tidak merespon keluhan pelanggan, lambatnya proses refund dan pengiriman, serta error sistem. Sehingga berdasarkan permasalahan yang muncul diperlukan evaluasi faktor yang mempengaruhi kepuasan pengguna terhadap Aplikasi XYZ. Model yang digunakan dalam penelitian ini adalah model End User Computing Satisfaction (EUCS) yang terdiri dari 5 hipotesis dan 6 variabel yaitu accuracy, content, easy of use, format, timeliness, dan user satisfaction. Pada penelitian ini menggunakan metode pendekatan kuantitatif melalui survei menggunakan kuisioner dalam bentuk google form, dengan analisa data menggunakan SmartPLS 3.0. Hasil dari penelitian ini dapat mengetahui tingkat kepuasan pengguna Aplikasi XYZ dan faktor-faktor apa saja yang dapat berpengaruh signifikan terhadap kepuasan pengguna terhadap Aplikasi XYZ berdasarkan hipotesis pertanyaan yang sudah ditentukan dan juga sebagai saran pengembangan sistem selanjutnya. Hasil penelitian menunjukkan bahwa tingkat kepuasan pengguna terhadap Aplikasi XYZ secara keseluruhan berada pada tingkat sangat puas dengan nilai 4.29 menggunakan teori skala likert balance scorecard. Dengan hasil ini diharapkan aplikasi XYZ dapat mempertahankan atau meningkatkan kembali terkait kepuasan pengguna terhadap Aplikasi XYZ. Beberapa variabel yang dapat ditingkatkan kembali akan tetapi tidak berpengaruh signifikan seperti accuracy, content, easy of use, format, timeliness, dan user satisfaction.”
Co-Authors abda Taqiya, Namira Achmadha, Zharvi Adelia Sefri Larasati Adha, Didan Rizky Agussalim, Agussalim Alief, Muhammad Dian Nur Anggela, Vanesa Wanda Ardika Nurmawati, Ardika Artanto, Aphief Tri Asif Faroqi Cholid Fadil Cyndya, Cyndya Nandhany Damaira, Bfindah Darmawan, Akhmad Nabil Diva Dafina Amajida Dwi Permana, Abiyoga Elfirdaus, Ivana Erifiandi, Edwin Erwan Adi Saputro Fadillah, Ainun Rizkyani Fahroz Dwi Pratiwi Firdaus, Lintang Firosya, Ardilla Han Familiya Hanum, Apriliana Latifah Harnit Putri, Callista Harun Al Rasyid Harya, Gyska Indah Hilman, Muhammad Irwan Afandi , Mohammad Jannatuzzahra, Khoirunisa Junior, Dannie M. Mulay kusnarto, kusnarto Kusumaningayu, Apriliana Pramesinta Luh Putu Ratna Sundari Maya Safitri, Eristya Nisrina, Nasywa Agra Noor, Talenta Ekklesia Odilio Bintang Mutis, Aloysius Pratama, Muhammad Aldi Pulungan, Lawaahizh Hanifah Putra, Andre Yusuf Trisna Putra, Muhammad Rizki Erlangga Putri, Gizka Refyana Putri, Rhizma Elliza Putri, Syachla Malikha Rahma, Faradhiya Aulia Reza Fatahillah, Muhammad Ridwandono, Doddy Sabila, Radhiya Safira Az Zahrah, Alfi Safitri , Eristya Maya Safitri, Eristya Maya Saputra, Brahmantya Adi Saputra, Dimas Dicky Satria Kurniawan, Ade Shantika, Nurisa Rahma Sholihatin, Endang Sholihatin Sinaga, Dwianna Sukirmiyadi, Sukirmiyadi Suryantari, Putu Anggi Syawalina, Shanti Putri Tri Puspa Rinjeni Vianetra, Bayu Prasetya Wanti Mindari Wati, Seftin Fitri Ana Widya Pratiwi Wulansari, Anita