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Pratama, Arista
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ANALISIS PENERIMAAN WEBSITE ONE PESANTREN ONE PRODUCT(OPOP) JATIM DENGAN PENDEKATAN UTAUT Odilio Bintang Mutis, Aloysius; Pratama, Arista; Mukaromah, Siti
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 9 No. 3 (2025): JATI Vol. 9 No. 3
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v9i3.13678

Abstract

Website OPOP(One Pesantren One Product) Jatim adalah platform yang menjadi sarana dari program yang meningkatkan kesejahteraan masyarakat khususnya berbasis pesantren serta menjadi media yang memperkenalkan serta membantu memasarkan produk-produk dari pondok pesantren yang mengikuti program. Namun, sejak pertama kali dijalankan pada tahun 2019 hingga saat ini, belum ada penelitian yang menunjukan penerimaan masyarakat terhadap Website OPOP Jatim. Tujuan laporan skripsi ini adalah menganalisis faktor yang mempengaruhi penerimaan Website OPOP Jatim menggunakan metode UTAUT. Variabel yang digunakan adalah Performance Expectancy, Effort Expectancy, Social Influence, dan Facilitating Conditions sebagai variabel independen dan Behavioral Intention to Use sebagai variabel dependen serta variabel moderasi yaitu Age dan Gender. Data sampel yang digunakan sebanyak 392 responden. Hasil Analisis menunjukan variabel Performance Expectancy, Effort Expectancy, Social Influence dan Facilitating Conditions berpengaruh signifikan terhadap Behavioral Intention to Use. Namun, hasil analisis juga menunjukan variabel moderasi age maupun gender tidak mempengaruhi hubungan antara variabel Behavioral Intention to Use dengan variabel independennya. Variabel yang paling berpengaruh terhadap Behavioral Intention to Use adalah variabel Facilitating Conditions, hal ini menunjukan fitur dan dukungan teknis yang baik membantu pengguna dalam memahami serta meningkatkan minat pengguna dalam mendukung program One Pesantren One Product yang diperkenalkan melalui Website OPOP Jatim.
ANALISIS PENERIMAAN WARGA SURABAYA TERHADAP APLIKASI WARGAKU MENGGUNAKAN MODEL UTAUT2 Dwi Permana, Abiyoga; Faroqi, Asif; Pratama, Arista
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 9 No. 3 (2025): JATI Vol. 9 No. 3
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v9i3.13694

Abstract

Aplikasi WargaKu dikembangkan untuk mempermudah warga Surabaya dalam mengakses informasi dan layanan publik, namun adopsinya masih menjadi tantangan. Penelitian ini menganalisis faktor-faktor yang mempengaruhi penerimaan aplikasi menggunakan model UTAUT2, dengan variabel Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Habit, Behavioral Intention, dan Use Behavior, serta variabel moderasi Age, Gender, dan Experience. Pendekatan kuantitatif diterapkan menggunakan PLS-SEM melalui SmartPLS 3.0 dengan data dari 305 responden warga Surabaya. Hasil analisis menunjukkan bahwa variabel PE, SI, HM, dan H berpengaruh signifikan terhadap BI. Sementara itu, H, FC, dan BI berpengaruh terhadap UB. Dengan demikian, penerimaan aplikasi WargaKu lebih dipengaruhi oleh manfaat, pengaruh sosial, pengalaman menyenangkan, dan kebiasaan pengguna, sementara kemudahan penggunaan dan infrastruktur pendukung bukan faktor utama.
Evaluasi Penerimaan Fitur Chatgpt Berdasarkan Motivasi Intrinsik dengan Pendekatan Tam Suryantari, Putu Anggi; Pratama, Arista; Ridwandono, Doddy
Jurnal Pendidikan dan Teknologi Indonesia Vol 5 No 7 (2025): JPTI - Juli 2025
Publisher : CV Infinite Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jpti.810

Abstract

Penelitian ini bertujuan untuk mengevaluasi penerimaan fitur ChatGPT di kalangan mahasiswa Fakultas Ilmu Komputer, dengan menggunakan Technology Acceptance Model (TAM) yang dimodifikasi. Fokus penelitian ini adalah untuk mengidentifikasi pengaruh motivasi intrinsik dan persepsi kegunaan terhadap niat perilaku mahasiswa dalam mengadopsi teknologi ChatGPT sebagai alat bantu pembelajaran. Metode yang digunakan dalam penelitian ini adalah kuantitatif dengan pengumpulan data melalui kuesioner yang disebarkan kepada 356 responden mahasiswa yang aktif menggunakan fitur ChatGPT dalam aktivitas akademik mereka. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM-PLS) dengan software SmartPLS 4. Hasil penelitian menunjukkan bahwa motivasi intrinsik memiliki pengaruh positif yang signifikan terhadap persepsi kemudahan penggunaan dan persepsi kegunaan. Persepsi kegunaan terbukti memediasi hubungan antara motivasi intrinsik dan niat perilaku untuk menggunakan ChatGPT. Selain itu, persepsi kemudahan penggunaan berpengaruh positif terhadap persepsi kegunaan dan niat perilaku, meskipun tidak memiliki pengaruh langsung terhadap niat perilaku. Penelitian ini memberikan kontribusi penting dalam pemahaman faktor-faktor yang mempengaruhi penerimaan teknologi ChatGPT, dengan menekankan pada pentingnya motivasi intrinsik dan persepsi kegunaan dalam mendukung adopsi teknologi ini di lingkungan pendidikan tinggi. Rekomendasi yang dihasilkan dari penelitian ini diharapkan dapat membantu pengembang dan institusi pendidikan dalam merancang fitur-fitur ChatGPT yang lebih efektif dan mudah diakses oleh mahasiswa.
Analysis of Service Quality Factors of Surabaya Single Window Website Using E-Govqual and IPA Models Hanum, Apriliana Latifah; Suryanto, Tri Lathif Mardi; Pratama, Arista
Eduvest - Journal of Universal Studies Vol. 5 No. 7 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i7.51467

Abstract

The development of digital technology has encouraged the government to provide electronic-based public services, including through the Surabaya Single Window (SSW) website which provides online licensing and non-licensing services. However, amidst the increasing use of digital services, various complaints are still found from the public regarding the accuracy of information, system reliability, and the limitations of the interactive features provided. The main problem in this study is whether the quality of SSW website services has met user expectations, and what factors are the priority for improvement. This study aims to evaluate the quality of SSW services based on the E-Govqual model which includes six dimensions: ease of use, trust, interaction environment functionality, reliability, content and display of information, and citizen support. This study uses a descriptive quantitative approach by distributing questionnaires to 400 respondents who are residents of Surabaya City, and data analysis using the Importance Performance Analysis (IPA) method. The results of the study show that all dimensions have negative gap values, indicating that service performance has not fully met user expectations. Several indicators such as calculation simulations, timely service, and information accuracy are in the top priority quadrant for improvement. This study provides strategic recommendations for the government to improve crucial service aspects and maintain indicators that have been assessed well by users.
Geospatial Data Visualization with Spatio Temporal Analysis method: The Effect of Hotel Accommodation Distribution on Poverty Level in East Java Province Nisrina, Nasywa Agra; Wati, Seftin Fitri Ana; Rahma, Faradhiya Aulia; Pratama, Arista; Erifiandi, Edwin
IJCONSIST JOURNALS Vol 6 No 1 (2024): September
Publisher : International Journal of Computer, Network Security and Information System

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ijconsist.v6i1.111

Abstract

Tourism accommodation distribution influences regional poverty rates, making accurate data essential for analysis. This study aims to create a data visualization on poverty rates and tourism accommodation, especially hotels, in East Java Province to examine the relationship between the two through geospatial data visualization. By using the spatio-temporal analysis method starting from data preprocessing, data integration, data identification, and data visualization, this process allows comprehensive mapping and analysis of the available data. The resulting data visualization will be very useful for stakeholders in identifying and understanding the relationship between the availability of tourism facilities and economic welfare. Through this visual representation, stakeholders can clearly see how the distribution of tourism accommodations, such as hotels, can affect poverty levels in different regions. The statistical analysis using an F-test regression model confirms a significant relationship, with an F-value of 7.19 and a p-value of 0.003, indicating that an increase in hotel accommodations is associated with a decrease in poverty levels. This is due to the potential opening of jobs in the tourism sector for local residents in each district or city area.
Evaluasi Penerimaan ChatGPT oleh Mahasiswa dalam Mendukung Perkuliahan Di Surabaya Han Familiya; Pratama, Arista; Faroqi, Asif
Jurnal Informatika dan Teknologi Komputer (J-ICOM) Vol 6 No 1 (2025): Jurnal Informatika dan Teknologi Komputer ( J-ICOM)
Publisher : E-Jurnal Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55377/j-icom.v6i1.10134

Abstract

Information technology, especially the internet, is developing rapidly. According to We Are Social, internet users in Indonesia will increase in January 2023 compared to the previous year. Artificial Intelligence (AI) such as ChatGPT, makes human work easier and is frequently utilized in many sectors, including education. Surabaya is the city with the most universities in East Java, having 74 universities. However, ChatGPT has limitations in information accuracy and understanding complex contexts. The focus of this research is to identify factors that influence the acceptance of ChatGPT with modified TAM by students at universities and state educational institutions in Surabaya. With 399 respondents, the test used the SEM-PLS technique and SmartPLS 3 software. The research results showed that the intrinsic motivation (IM) variable had a significant effect on ease of use (PEOU). The variables intrinsic motivation (IM) and perceived usefulness (PU) have a positive and significant effect on behavioral intention (BI) in using ChatGPT. Apart from that, the variables ease of use (PEOU) and intrinsic motivation (IM) also have a positive and significant influence on perceived usefulness (PU). Meanwhile, the ease of use (PEOU) variable on behavioral intention (BI) has a positive but not significant influence. Perceived ease of use (PEOU) of ChatGPT does not directly influence users' desire to use (BI) ChatGPT through the intermediary of perceived usefulness (PU).
Evaluasi Website E-Commerce Bukalapak Menggunakan Webqual 4.0 Dan Importance Performance Analysis (IPA) Fahroz Dwi Pratiwi; Pratama, Arista; Suryanto, Tri Lathif Mardi
Jurnal Informatika dan Teknologi Komputer (J-ICOM) Vol 6 No 1 (2025): Jurnal Informatika dan Teknologi Komputer ( J-ICOM)
Publisher : E-Jurnal Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55377/j-icom.v6i1.10135

Abstract

The rapid development of information and communication technology (ICT) has driven a shift in business strategies from conventional marketing to digital marketing, with e-commerce becoming an increasingly popular form of trade. The utilization of e-commerce in Indonesia shows great potential for further development. One key technology in e-commerce is the website, and Bukalapak is one of the e-commerce platforms that relies on its website for product marketing. To remain competitive and enhance user satisfaction, Bukalapak needs to focus on and improve the quality of its website. This study aims to identify the priority indicators that need improvement on Bukalapak's website based on the Webqual 4.0 quality dimensions and Importance Performance Analysis (IPA). The research method uses purposive sampling with 400 respondents who are Bukalapak users. The gap analysis results show that the performance quality of Bukalapak's website does not meet user expectations, with negative results in the variables of Usability Quality (-0.0118), Information Quality (-0.105), and Service Interaction Quality (-0.10125). The IPA quadrant analysis reveals three main indicators that need improvement: UQ6, IQ11, and IQ14. Additionally, there are several indicators with low priority for improvement located in quadrant III, namely UQ1, UQ4, IQ10, IQ13, SI16, SI20, and SI22. This study provides important insights for Bukalapak to improve the quality of its website to meet user expectations. Keywords: E-commerce Bukalapak, Webqual 4.0, Importance Performance Analysis (IPA), Gap Analysis (GAP).
Evaluasi Pengalaman Pengguna Aplikasi E-Peken Surabaya Menggunakan Metode User Experience Questionnaire (UEQ) Diva Dafina Amajida; Pratama, Arista; Suryanto, Tri Lathif Mardi
Jurnal Informatika dan Teknologi Komputer (J-ICOM) Vol 6 No 1 (2025): Jurnal Informatika dan Teknologi Komputer ( J-ICOM)
Publisher : E-Jurnal Universitas Samudra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55377/j-icom.v6i1.10137

Abstract

Current technological developments make it easier for people to fulfill various needs more easily, efficiently, and quickly. One example is e-commerce. The Surabaya City Government launched the E-Peken Surabaya application in 2021 to support MSMEs, grocery stores, and Culinary Tourism Centers (SWK) in Surabaya. The main goal of E-Peken Surabaya is to boost the local economy affected by the COVID-19 pandemic. Despite its conveniences, this application faces user experience issues, such as malfunctioning features, inefficient systems, limited payment methods, and a monotonous impression. This study evaluates the user experience of E-Peken Surabaya using the User Experience Questionnaire (UEQ) method. Sampling involved 375 City Government ASNs who use E-Peken. Data was analyzed using the UEQ Data Analysis Tool. The results show an average value on the Attractiveness scale of 1.87, Clarity 1.86, Efficiency 1.80, Accuracy 1.70, Stimulation 1.76, and Novelty 1.52. The correlation test showed all scales were >0.70, indicating high reliability. The Attractiveness scale scored the highest, showing users liked the overall app impression. In contrast, the Novelty scale scored the lowest, indicating users did not perceive the app's uniqueness compared to other e-commerce. These findings highlight areas for improvement to enhance the user experience of E-Peken Surabaya.
ANALISIS CUSTOMER SATISFACTION DAN LOYALTY PADA LAYANAN VIDEO ON DEMAND MENGGUNAKAN MODEL E-SERVICE QUALITY Noor, Talenta Ekklesia; Pratama, Arista; Faroqi, Asif
ZONAsi: Jurnal Sistem Informasi Vol. 6 No. 3 (2024): Publikasi artikel ZONAsi: Jurnal Sistem Informasi Periode September 2024
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/zn.v6i3.18511

Abstract

Perkembangan teknologi semakin mengalami kemajuan. salah satu teknologi yang sangat berkembang adalah Video on Demand. Teknologi VOD merujuk pada penyampaian konten video secara online internet, dengan jumlah pengguna mencapai 79.89 juta pada tahun 2023. PT Vidio Dot Com, portal Video asli Indonesia pertama, menyediakan berbagai tayangan melalui layanan OTT-nya sejak 2014. dengan slogan "Nonton gak pake ribet", Vidio memudahkan pengguna nya untuk menikmati layanan konten yang diminati mau kapanpun dan dimanapun. Namun dalam operasionalnya Aplikasi Vidio menghadapi beberapa masalah, beberapa keluhan yang sering muncul ialah iklan yang terus muncul walaupun sudah berlangganan, pengunduhan konten yang memakan waktu lama walaupun jaringan stabil, terjadinya lagging dan buffering saat menonton konten. serta tidak adanya opsi pembayaran sekali saja yang mengakibatkan pengguna secara otomatis berlangganan tanpa konfirmasi sebelumnya. Penelitian ini bertujuan mengetahui pengaruh kualitas layanan layanan elektronik terhadap kepuasan pelanggan, pengaruh kualitas layanann elektronik terhadap loyalitas pelanggan dan pengaruh kepuasan pelanggan terhadap loyalitas pelanggan. Dengan jumlah sampel sebanyak 100 pengguna Aplikasi Vidio. Data penelitian dianalisis dan diolah menggunakan software SPSS dan SmartPLS 3. Hasil penelitian bahwa faktor yang membuat keberhasilan aplikasi vidio berdasarkan perspektif pengguna terdiri dari E-Service Quality, Customer Loyalty dan Costumer Satisfaction, Analisis menunjukkan bahwa E-Service Quality memiliki pengaruh positif dan signifikan terhadap Customer Satisfaction dengan nilai T-Statistics lebih dari 32,708 dan F-Square sebesar 4.771, menunjukkan pengaruh yang besar. Dan E-Service Quality ditemukan berpengaruh positif dan signifikan terhadap Customer Loyalty dengan nilai T-Statistics 5,906 dan F-Square 0,333 . Menunjukan pengaruh sedang. Serta analisis menunjukkan adanya hubungan positif dan signifikan antara Customer Satisfaction dan Customer Loyalty relatif kecil, dengan nilai T-Statistics lebih dari 2,248 dan F-Square sebesar 0,51. menjelaskan bahwa rata rata pengguna platform memiliki kecendrungan tinggi untuk tetap menggunakan Aplikasi Vidio.
PENGUKURAN PENERIMAAN PENGGUNA APLIKASI JCONNECT MOBILE MENGGUNAKAN MODEL EXTENDED TAM Harnit Putri, Callista; Pratama, Arista; Safitri, Eristya Maya
ZONAsi: Jurnal Sistem Informasi Vol. 6 No. 3 (2024): Publikasi artikel ZONAsi: Jurnal Sistem Informasi Periode September 2024
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/zn.v6i3.21286

Abstract

Pesatnya perkembangan teknologi telah mempengaruhi industri perbankan, termasuk inovasi layanan mobile banking yang memudahkan nasabah mengakses layanan melalui perangkat seluler. Bank Jatim, melalui aplikasi Jconnect Mobile, berupaya memberikan layanan perbankan inovatif dan mudah diakses. Namun, hanya 7,7% nasabah Bank Jatim yang menggunakan Jconnect Mobile. Penelitian ini bertujuan mengukur penerimaan pengguna terhadap aplikasi Jconnect Mobile menggunakan Technology Acceptance Model (TAM), yang mengintegrasikan variabel eksternal Customer Service and Support serta Perceived Security. Hasil menunjukkan bahwa Perceived Usefulness berpengaruh signifikan terhadap Perceived Ease of Use, Perceived Trust, Perceived Attitude, dan Behavioral Intention to Use. Perceived Trust berpengaruh signifikan terhadap Customer Service and Support, Perceived Ease of Use, dan Perceived Security. Perceived Security berpengaruh signifikan terhadap Perceived Ease of Use, sementara Perceived Ease of Use berpengaruh signifikan terhadap Perceived Attitude dan Behavioral Intention to Use. Namun tidak ditemukan pengaruh signifikan antara Perceived Trust serta Perceived Ease of Use terhadap Perceived Attitude.
Co-Authors abda Taqiya, Namira Achmadha, Zharvi Adelia Sefri Larasati Adha, Didan Rizky Agussalim, Agussalim Alief, Muhammad Dian Nur Angelina Naibaho, Anna Vita Anggela, Vanesa Wanda Ardika Nurmawati, Ardika Artanto, Aphief Tri Asif Faroqi Cholid Fadil Cyndya, Cyndya Nandhany Damaira, Bfindah Diva Dafina Amajida Dwi Permana, Abiyoga Elfirdaus, Ivana Endang Sholihatin Erifiandi, Edwin Erwan Adi Saputro Fadillah, Ainun Rizkyani Fahroz Dwi Pratiwi Fajar Kurnia Faradila, Anggita Firosya, Ardilla Han Familiya Hanum, Apriliana Latifah Harnit Putri, Callista Harun Al Rasyid Harya, Gyska Indah Hilman, Muhammad Junior, Dannie M. Mulay kusnarto, kusnarto Kusuma Dewi, Faradila Kusumaningayu, Apriliana Pramesinta Leilani, Ailsa Belinda Luh Putu Ratna Sundari Maya Safitri, Eristya Mohamad Irwan Afandi Muhdi, Nalini Nanang Haryono Nisrina, Nasywa Agra Noor, Talenta Ekklesia Odilio Bintang Mutis, Aloysius Pulungan, Lawaahizh Hanifah Putra, Andre Yusuf Trisna Putra, Muhammad Rizki Erlangga Putri, Gizka Refyana Putri, Rhizma Elliza Putri, Syachla Malikha Rahma, Faradhiya Aulia Reza Fatahillah, Muhammad Ridwandono, Doddy Sabila, Radhiya Safira Az Zahrah, Alfi Safitri , Eristya Maya Safitri, Eristya Maya Saputra, Brahmantya Adi Saputra, Dimas Dicky Satria Kurniawan, Ade Shantika, Nurisa Rahma Sholihatin, Endang Sholihatin Sinaga, Dwianna Sukirmiyadi, Sukirmiyadi Suryantari, Putu Anggi Suwandi, Safitri Pradhista Swasti, Ika Korika Tri Puspa Rinjeni Vianetra, Bayu Prasetya Virdha Rahma Aulia Wanti Mindari Wati, Seftin Fitri Ana Widya Pratiwi Wulansari, Anita