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Journal : International Journal of Economics Development Research (IJEDR)

Analysis of the Effectiveness of Grimloc Store Bandung's Physical Releases Marketing Strategy Revi Muhamad Fazri; Akhmad Yunani
International Journal of Economics Development Research (IJEDR) Vol. 4 No. 3 (2023): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i1.4042

Abstract

This study aims to assess the effectiveness of Grimloc Store Bandung's marketing strategy through quantitative descriptive research. The analysis reveals that the implementation of a new strategy in 2022 had no positive impact on incremental sales and cost efficiency at Grimloc Store. Both pre- and post-sale strategies exhibited no significant difference in Return on Marketing Investment (ROMI), indicating an overall lack of ROMI impact. The study observes no substantial increase in incremental sales after the 2022 strategy implementation compared to the previous year. ROMI, a key metric, gauges the efficiency of marketing spend in generating incremental revenue. Calculated by dividing the difference between incremental sales and incremental cost by the incremental cost itself, then multiplying by 100, similar ROMI values suggest that every Rupiah invested in marketing did not significantly contribute to revenue growth. The t-test results, with a recorded t-count value of 0.055 below the t-table value of 2.074 (t-count < t-table), reject the null hypothesis, indicating that the 2022 marketing strategy did not notably enhance sales performance and cost efficiency. Therefore, Grimloc Store's physical release strategy is deemed ineffective.
The Effect of Service Quality on Customer Loyalty Mediated by Brand Image at Shopee Food in Bandung Fiola Valentina Fasa; Akhmad Yunani
International Journal of Economics Development Research (IJEDR) Vol. 5 No. 2 (2024): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v5i2.4843

Abstract

The purpose of this study was to evaluate and analyze the effect of service quality on Shopee Food customer loyalty in Bandung, to determine and analyze the effect of service quality on Shopee Food brand image in Bandung, to determine and analyze the effect of service quality on Shopee Food brand image in Bandung, to determine and analyze the role of brand image in mediating the effect of service quality on Shopee Food customer loyalty in Bandung. The research method used in this research is descriptive quantitative. The results showed that service quality did not have a significant impact on customer loyalty, this shows that improving service quality is not a top priority in an effort to strengthen customer loyalty. Service quality has a positive and significant effect on brand image. This shows that improving service quality will have a direct impact on the company's brand image. Brand image has a positive and significant effect on customer loyalty. This shows that the perception or image that customers have of the brand has a strong impact on how loyal they are to the brand. Service quality has a positive and significant effect on customer loyalty mediated by brand image. This means that brand image plays an important role in connecting service quality with customer loyalty.