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All Journal Jurnal Teknologi dan Manajemen Informatika SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer JATI (Jurnal Mahasiswa Teknik Informatika) Abdimas Galuh : Jurnal Pengabdian Kepada Masyarakat IJIIS: International Journal of Informatics and Information Systems JPMB: Jurnal Pemberdayaan Masyarakat Berkarakter Jurnal Teknologi Informasi dan Komunikasi Journal of Applied Data Sciences Nusantara Hasana Journal International Journal for Applied Information Management Naratif : Jurnal Nasional Riset, Aplikasi dan Teknik Informatika Jurnal Rekayasa Informasi CSRID Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi International Journal of Information Engineering and Science
Bangkit, Jeffri Prayitno
Universitas AMIKOM Purwokerto
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analisis Kepuasan Pengguna Terhadap Aplikasi Dolan Banyumas Menggunakan Metode End User Computing Satisfaction (EUCS) dan DeLone and McLean Fadillah, Septiya Nur; Hidayah, Debby Ummul; Saputra, Jeffri Prayitno Bangkit
CSRID (Computer Science Research and Its Development Journal) Vol. 16 No. 3 (2024): October 2024
Publisher : LPPM Universitas Potensi Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22303/csrid-.16.3.2024.344-366

Abstract

Technology has an important role in modern life, including in the tourism sector. The Dolan Banyumas application, which was launched by the Banyumas district Youth, Sports, Culture and Tourism Department, is one of the innovations to improve the regional tourism experience. The Dolan Banyumas application was created to make it easier for travelers to find a guide to enjoy the beauty of Banyumas with complete facilities. This research aims to identify problem points experienced by users and propose potential improvements for the application. Apart from that, this research also aims to determine the level of user satisfaction with the Dolan Banyumas application and examine several factors that have an influence on user satisfaction. This research uses the End User Computing Satisfaction (EUCS) and DeLone and McLean methods. The population in this study were users of the Dolan Banyumas application in the Banyumas district, with 82 respondents being the research sample. Data analysis was carried out using PLS-SEM with Microsoft Excel tools for demographic data and SmartPLS for statistical analysis. The research results show that the Dolan Banyumas application has several problem points that need to be improved, such as content, accuracy, format, ease of use, system quality and service quality variables which show a low level of satisfaction. However, the timeliness and information quality variables show a good level of satisfaction. So it can be concluded that the factors that influence user satisfaction with the Dolan Banyumas application use the End User Computing Satisfaction (EUCS) and DeLone and McLean methods, namely information quality and timeliness.
Co-Authors Andri Laksono Arifah Budi Hidayah Bernarte, Racidon P Dede Ari Putragani Dendi Putra Prakoso Diya Ulhaq Jauhari Budiarto Dominic Dinand Aristo Dwi Puji Lestari, Dwi Puji El Syafangatun Aulia Difa El Syafangatun Aulia Difa Fadil Tazakka Pribadi Fadillah, Septiya Nur Farah Setyaningsih Farah Setyaningsih Fariz Nur Fikri Zaki Fiby Nur Afiana Fiby Nur Afiana Ford Lumban Gaol, Ford Lumban Hani, Nurul Harjanto Prabowo Hertono, Gatot Fatwanto Hidayah, Debby Ummul Hidayat, Muhammad Taufik Nur Ika Romadoni Yunita Ito Setiawan Iwan Haryatno Khalidy, Shodiq Kusuma, Rahayu Linda Lestari, Putri Vidia M Afrian Maulana Metris, Diksi Muhamad Awiet Wiedanto Prasetyo Muhammad Taufik Hidayat Nurhidayah, Isnaeni Nurul Afifah Prakoso, Riyan Dwi Yulian Priambodo, Aji Putri Awaliatuz Zahra Rahayu, Silvia Anggun Ramadhani, Sekar Ajeng Retno Waluyo Riyanto Riyanto Satria Dwi Nurwicaksana Setyaningsih, Gustin Sigit Setoyoko Taqwa Hariguna Tarwoto, Tarwoto Toni Anwar Trias Bratakusuma Ummul Hidayah, Debby Vidia Alma Cyrilla Wahyu Latifatun Wakhidah, Esti Nur Waluyo, Retno Wisnu Muamar Zamora, Hanenda Putri Zanuar Rifai Zulfa Aulia2