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Healthcare service quality and inpatient satisfaction among participants of the National Health Insurance-Contribution Assistance Recipients (JKN-PBI) programme Abdullah, Ardiani; Siregar, Santy Deasy; Hartono, Hartono; Susanto, Chandra; Siregar, Fitri Dona; Lestari, Vandersun; Azzanjani, Aisyah Bella; Sinamo, Sopan
Buletin Kedokteran & Kesehatan Prima Vol. 4 No. 1 (2025): March
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/bkkp.v4i1.6701

Abstract

This research analyzes healthcare service quality and its impact on inpatient satisfaction among National Health Insurance-Contribution Assistance Recipient (JKN-PBI) participants at Muyang Kute Regional General Hospital, Bener Meriah Regency, Indonesia. Employing a descriptive-analytical survey design with a cross-sectional approach, data was collected from 69 randomly selected JKN-PBI inpatients using questionnaires. The study examined five service quality dimensions: tangibles, reliability, responsiveness, empathy, and assurance, and their relationship with patient satisfaction. Bivariate analysis using the Chi-square test revealed that reliability (p=0.003) and assurance (p=0.000) significantly influenced patient satisfaction, while tangibles, responsiveness, and empathy did not show statistically significant relationships (p>0.05). Reliability and assurance, reflecting consistent service delivery and staff competence, were crucial in fostering patient trust and satisfaction. Empathy, though not statistically significant, showed a trend towards positively influencing satisfaction, indicating a need for improvement in patient-centered care. The findings highlight the importance of reliability and assurance in enhancing JKN-PBI patient satisfaction. Recommendations include implementing training programs to improve staff empathy, maintaining high standards in reliability and assurance, and continuous patient feedback monitoring.
Uji organoleptik produk obat kumur minyak atsiri buah kapulaga Savant, Andika Marcho; Erawati, Suci; Adriana, Shirley; Molek, Molek; Sinamo, Sopan; Susanto, Chandra; Nababan, Idamawati
Prima Journal of Oral and Dental Sciences Vol. 6 No. 2 (2023): Edisi Oktober
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk mengetahui analisis uji organoleptik produk obat kumur minyak atsiri buah kapulaga pada pasien di Halitosis Care Center RS Siti Hajar Medan. Jenis penelitian adalah survei dengan desain cross sectional denganxpopulasi pasien halitosis yang berobat di Halitosis Care Center RS Siti Hajar Medan. Besar sampel dihitung menggunakan rumus estimasi proporsi dan diperoleh sampel sebanyak 35 orang. Pengujian organoleptik dengan cara menyebarkan kuesioner kepada sampel melalui Google form dengan memberikan penilaian terhadap produk obat kumur minyak atsiri buah kapulaga ditinjau dari rasa, aroma, warna, dan bentuk. Data dianalsiis secara deksriptif. Berdasarkan hasil penelitian, mayoritas responden menyebutkan bahwa rasa dari obat kumur adalah enak (40%), dan segar (51,4%), sangat beraroma (51,4%) dengan aroma yang wangi dan segar (45,7%), warna yang sangat menarik (45,7%), dan bentuk dari produk membuat responden sangat tertarik untuk dibeli (54,3%). Produk obat kumur minyak atsiri buah kapulaga telah memiliki kualitas yang sangat baik.
Oral health knowledge and its correlation to caries experience among students Zaharani, Cut Asy Syifa; Molek, Molek; Wijaya, Cindy Denhara; Florenly, Florenly; Susanto, Chandra; Tarigan, Susiani; Putra, Kriswandy; Karen, Yulia
Buletin Kedokteran & Kesehatan Prima Vol. 4 No. 2 (2025): September
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/bkkp.v4i2.7723

Abstract

Dental caries remains a significant global public health issue, particularly among school-aged children. A lack of knowledge regarding oral health maintenance is considered a primary contributing factor to the high prevalence and severity of caries in this demographic. This study aimed to analyze the influence of oral health maintenance knowledge on the severity of dental caries in Grade 6 students at SDN No. 060833. An analytical observational study with a cross-sectional design was conducted. A total of 39 students were selected using simple random sampling. Data on knowledge were collected using a validated questionnaire, while caries severity was assessed through direct oral examination and categorized as pit fissure caries, superficial caries, medium caries, or profound caries. Data analysis employed univariate and bivariate methods using the Chi-Square test. The majority of students (64.1%) had poor knowledge of oral health maintenance. The most common caries severity was superficial caries (35.9%), followed by medium caries (30.8%). Bivariate analysis revealed a statistically significant relationship between knowledge level and caries severity (p-value = 0.000). Students with poor knowledge were more likely to experience medium and profound caries. There is a significant influence of the level of knowledge about oral health maintenance on the severity of dental caries in Grade 6 students. Efforts to improve oral health knowledge through targeted education programs in schools are essential to prevent and reduce the severity of dental caries.
PENGARUH PERSEPSI IKLIM KELAS TERHADAP KESEJAHTERAAN PSIKOLOGIS PADA MAHASISWA Susanto, Chandra; Bunga Fathiyah, Amya
PAEDAGOGY : Jurnal Ilmu Pendidikan dan Psikologi Vol. 6 No. 2 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia (P4I)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/paedagogy.v6i2.10429

Abstract

Research on perceived classroom climate and students’ psychological well-being in Indonesia remains limited, particularly in higher education contexts and in studies using a correlational-predictive design. This study aimed to examine perceived classroom climate as a predictor of students’ psychological well-being, without drawing experimental causal conclusions. This study employed a quantitative approach with a correlational-predictive design. The participants were 150 active undergraduate students selected through simple random sampling. Data were collected using a classroom climate scale adapted from the College and University Classroom Environment Inventory (CUCEI) and a psychological well-being scale adapted from Ryff’s Psychological Well-Being Scale (RPWB). Both instruments underwent expert validation and reliability testing, with results indicating that they were appropriate for use in research data collection. The data were analyzed using simple linear regression. The results showed that perceived classroom climate positively and significantly predicted students’ psychological well-being, F(1,148) = 76.541, p < .001, with R² = .341. This finding indicates that perceived classroom climate explained 34.1% of the variance in students’ psychological well-being. Thus, the more positive students’ perceptions of the classroom climate, the higher their tendency to experience psychological well-being. This study concludes that a supportive, inclusive, and psychologically safe classroom climate plays an important role in supporting students’ well-being. The practical implication of this study highlights the need to strengthen lecturers’ competencies in building supportive classroom interactions, providing constructive feedback, and creating learning environments that are responsive to students’ psychological needs in higher education. ABSTRAK Penelitian mengenai persepsi iklim kelas dan kesejahteraan psikologis mahasiswa di Indonesia masih terbatas, terutama pada konteks pendidikan tinggi dan penggunaan desain korelasional-prediktif. Penelitian ini bertujuan untuk menguji persepsi iklim kelas sebagai prediktor kesejahteraan psikologis mahasiswa, tanpa menarik kesimpulan kausal secara eksperimental. Penelitian ini menggunakan pendekatan kuantitatif dengan desain korelasional-prediktif. Partisipan terdiri atas 150 mahasiswa aktif tingkat sarjana yang dipilih melalui teknik simple random sampling. Data dikumpulkan menggunakan skala iklim kelas yang diadaptasi dari College and University Classroom Environment Inventory (CUCEI) dan skala kesejahteraan psikologis yang diadaptasi dari Ryff’s Psychological Well-Being Scale (RPWB). Kedua instrumen telah melalui validasi ahli dan uji reliabilitas, dengan hasil yang menunjukkan kelayakan instrumen untuk digunakan dalam pengumpulan data penelitian. Data dianalisis menggunakan regresi linear sederhana. Hasil penelitian menunjukkan bahwa persepsi iklim kelas secara positif dan signifikan memprediksi kesejahteraan psikologis mahasiswa, F (1,148) = 76,541, p < 0,001, dengan R² = 0,341. Temuan ini menunjukkan bahwa persepsi iklim kelas menjelaskan 34,1% varians kesejahteraan psikologis mahasiswa. Dengan demikian, semakin positif persepsi mahasiswa terhadap iklim kelas, semakin tinggi kecenderungan kesejahteraan psikologis yang dimiliki. Penelitian ini menyimpulkan bahwa iklim kelas yang suportif, inklusif, dan aman secara psikologis berperan penting dalam mendukung kesejahteraan mahasiswa. Implikasi praktis penelitian ini menekankan perlunya penguatan kompetensi dosen dalam membangun interaksi kelas yang suportif, memberikan umpan balik konstruktif, dan menciptakan lingkungan belajar yang responsif terhadap kebutuhan psikologis mahasiswa di perguruan tinggi.