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Susanto, Chandra
Prodi Psikologi, Universitas Jakarta Internasional
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Healthcare service quality and inpatient satisfaction among participants of the National Health Insurance-Contribution Assistance Recipients (JKN-PBI) programme Abdullah, Ardiani; Siregar, Santy Deasy; Hartono, Hartono; Susanto, Chandra; Siregar, Fitri Dona; Lestari, Vandersun; Azzanjani, Aisyah Bella; Sinamo, Sopan
Buletin Kedokteran & Kesehatan Prima Vol. 4 No. 1 (2025): March
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/bkkp.v4i1.6701

Abstract

This research analyzes healthcare service quality and its impact on inpatient satisfaction among National Health Insurance-Contribution Assistance Recipient (JKN-PBI) participants at Muyang Kute Regional General Hospital, Bener Meriah Regency, Indonesia. Employing a descriptive-analytical survey design with a cross-sectional approach, data was collected from 69 randomly selected JKN-PBI inpatients using questionnaires. The study examined five service quality dimensions: tangibles, reliability, responsiveness, empathy, and assurance, and their relationship with patient satisfaction. Bivariate analysis using the Chi-square test revealed that reliability (p=0.003) and assurance (p=0.000) significantly influenced patient satisfaction, while tangibles, responsiveness, and empathy did not show statistically significant relationships (p>0.05). Reliability and assurance, reflecting consistent service delivery and staff competence, were crucial in fostering patient trust and satisfaction. Empathy, though not statistically significant, showed a trend towards positively influencing satisfaction, indicating a need for improvement in patient-centered care. The findings highlight the importance of reliability and assurance in enhancing JKN-PBI patient satisfaction. Recommendations include implementing training programs to improve staff empathy, maintaining high standards in reliability and assurance, and continuous patient feedback monitoring.
Uji organoleptik produk obat kumur minyak atsiri buah kapulaga Savant, Andika Marcho; Erawati, Suci; Adriana, Shirley; Molek, Molek; Sinamo, Sopan; Susanto, Chandra; Nababan, Idamawati
Prima Journal of Oral and Dental Sciences Vol. 6 No. 2 (2023): Edisi Oktober
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

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Abstract

Penelitian ini bertujuan untuk mengetahui analisis uji organoleptik produk obat kumur minyak atsiri buah kapulaga pada pasien di Halitosis Care Center RS Siti Hajar Medan. Jenis penelitian adalah survei dengan desain cross sectional denganxpopulasi pasien halitosis yang berobat di Halitosis Care Center RS Siti Hajar Medan. Besar sampel dihitung menggunakan rumus estimasi proporsi dan diperoleh sampel sebanyak 35 orang. Pengujian organoleptik dengan cara menyebarkan kuesioner kepada sampel melalui Google form dengan memberikan penilaian terhadap produk obat kumur minyak atsiri buah kapulaga ditinjau dari rasa, aroma, warna, dan bentuk. Data dianalsiis secara deksriptif. Berdasarkan hasil penelitian, mayoritas responden menyebutkan bahwa rasa dari obat kumur adalah enak (40%), dan segar (51,4%), sangat beraroma (51,4%) dengan aroma yang wangi dan segar (45,7%), warna yang sangat menarik (45,7%), dan bentuk dari produk membuat responden sangat tertarik untuk dibeli (54,3%). Produk obat kumur minyak atsiri buah kapulaga telah memiliki kualitas yang sangat baik.
Oral health knowledge and its correlation to caries experience among students Zaharani, Cut Asy Syifa; Molek, Molek; Wijaya, Cindy Denhara; Florenly, Florenly; Susanto, Chandra; Tarigan, Susiani; Putra, Kriswandy; Karen, Yulia
Buletin Kedokteran & Kesehatan Prima Vol. 4 No. 2 (2025): September
Publisher : Fakultas Kedokteran, Kedokteran Gigi, dan Ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34012/bkkp.v4i2.7723

Abstract

Dental caries remains a significant global public health issue, particularly among school-aged children. A lack of knowledge regarding oral health maintenance is considered a primary contributing factor to the high prevalence and severity of caries in this demographic. This study aimed to analyze the influence of oral health maintenance knowledge on the severity of dental caries in Grade 6 students at SDN No. 060833. An analytical observational study with a cross-sectional design was conducted. A total of 39 students were selected using simple random sampling. Data on knowledge were collected using a validated questionnaire, while caries severity was assessed through direct oral examination and categorized as pit fissure caries, superficial caries, medium caries, or profound caries. Data analysis employed univariate and bivariate methods using the Chi-Square test. The majority of students (64.1%) had poor knowledge of oral health maintenance. The most common caries severity was superficial caries (35.9%), followed by medium caries (30.8%). Bivariate analysis revealed a statistically significant relationship between knowledge level and caries severity (p-value = 0.000). Students with poor knowledge were more likely to experience medium and profound caries. There is a significant influence of the level of knowledge about oral health maintenance on the severity of dental caries in Grade 6 students. Efforts to improve oral health knowledge through targeted education programs in schools are essential to prevent and reduce the severity of dental caries.
Co-Authors Abdullah, Ardiani Adriana, Shirley Agnes Agitza Jaya Amalia Shifa Aldila Andhika Andini, Siwi Putri Azzanjani, Aisyah Bella Chan, Alice Cindy Fransisca, Cindy Davidson, Johan Duha, Jessicca Ferdinand, Fitzpatrick Florenly, Florenly Hafshah, Nur Hartono Hartono Jacky, Jacky Jenny, Jenny Juniarto, Antonius Karen, Yulia Kurniawan, Wilona Keegan Lawrence Adi Supriyono Lestari, Vandersun Miranti Andhita Scantya Molek, Molek nababan, idamawati Novita, Wanda Putra, Kriswandy Putri Apriliani Rahmah Hastuti Ricko, Ricko Rita Markus Idulfilastri Santy Deasy Siregar Sarah Khairunnisa Budiyanto Savant, Andika Marcho Sefryansah, Sefryansah Sinamo, Sopan Siregar, Fitri Dona Suci Erawati Suriono, Suriono Tarigan, Susiani Toar, Yandri Ardolof Toar, Yandri Ardolof B.L. Wijaya, Cindy Denhara Yang, Ambrose Yasmine, Kayla Rinita Zaharani, Cut Asy Syifa Zamralita Zamralita