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All Journal Jurnal Kedokteran Brawijaya Jurnal Teknologi Informasi dan Ilmu Komputer Journal of English Education and Teaching (JEET) Journal of Issues in Midwifery Majalah Ilmiah Matematika dan Statistika (MIMS) JURNAL STUDIA ADMINISTRASI TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, dan Humaniora Tsaqofah: Jurnal Penelitian Guru Indonesia Journal of Community Health and Preventive Medicine (JOCHAPM) Jurnal Ilmu Sosial dan Ilmu Politik Journal of Sustainable Community Development Educational Studies and Research Journal Jurnal Ilmiah Administrasi Dan Sosial Jurnal Kegiatan Pengabdian Mahasiswa (JKPM)
Holipah, Holipah
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THE INFLUENCE OF DPJP'S KNOWLEDGE, ATTITUDE AND PRACTICE ON THE COMPLETENESS OF INFORMED CONSENT AT HUSADA HOSPITAL Prasetyo, Widodo Budi; Holipah, Holipah; Rahmah, Shofi Nur
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Informed consent refers to a patient’s or their family’s approval of a medical procedure following a thorough explanation. It serves as a key indicator in hospital Minimum Service Standards, which aim for 100% completeness. In 2023, informed consent completeness at Hospital X reached 92.7%, failing to meet this target. One factor affecting completeness is the knowledge, attitude, and practice of Physicians in Charge of Services (DPJP).  This quantitative study adopts a cross-sectional design with observational data collection. The study used saturated sampling, targeting Medical Staff Group (KSM) physicians with low informed consent completeness. Conducted from April to August 2024, it involved 67 physicians. Data were analyzed using logistic regression, with informed consent completeness as the dependent variable and knowledge, attitude, and practice as independent variables.  Results show that knowledge, attitude, and practice influence informed consent completeness, both partially and simultaneously, but not significantly. Medical Records Unit data from 2023 indicate that the most frequent issue was missing physician signatures (78.8%). Questionnaire responses on physicians' practice indicate that 44.8% of respondents frequently delegated the task of completing informed consent forms to others, while 7.5% always did so.  
PATIENT PREFERENCES IN UTILIZING DIGITAL MARKETING FOR HOSPITAL SELECTION: STUDY AT A PRIVATE HOSPITAL MY IN EAST JAVA Wulandari, Retno; Holipah, Holipah; Ghofir, Abdul
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Hospital marketing through social media is proven to influence patients' interest in visiting the hospital. This study aims to assess patients' preferences in the use of digital marketing and their decision to visit Private Hospital MY. This study used a descriptive method. Data were collected using a questionnaire with a 5-level Likert scale measurement on 27 outpatients and inpatients during August 2024. The questionnaire contains patient perspectives on the role of digital media in helping to choose a hospital to get health services. Data were analyzed using descriptive statistics. The results showed that all respondents agreed that information through digital advertising played an important role in choosing a hospital. Most respondents (67%) had seen digital advertisements for Private Hospital MY. However, only a few respondents (7%) stated that they visited Private Hospital MY because they saw the advertisement. Most of them visited Private Hospital MY because of family recommendations and hospital facilities. The results of this study can be used as a basis for hospital management to develop hospital marketing initiatives by optimizing digital marketing in increasing the number of patient visits to Private Hospital MY.
Analysis of Factors for Incomplete Informed Consent at Medical Record Installation of Bangil Regional General Hospital in 2021 Mahbubah, Mahbubah; Roosalina, Arma; Holipah, Holipah
Jurnal Kedokteran Brawijaya Vol. 32 Supplement 1 (2022)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2022.032.01.7s

Abstract

All medical procedures on patients must be initiated by completing the informed consent. According to the hospital's minimum service standard, the completeness of informed consent filling is 100%, but the achievement of informed consent completeness at Bangil Regional General Hospital is still 37%. This study analyzed the causative factors of incomplete informed consent at Bangil General Hospital. The data analysis method used was descriptive. Data collection techniques were document studies and focus group discussions (FGD). Document studies were conducted on 100 informed consent documents, and FGD was done with 17 people consisting of 7 physicians-in-charge and 10 installation heads. The results of the FGD were analyzed using a fishbone diagram and revealed a list of problems that caused incomplete informed consent at Bangil General Hospital; then, scoring was carried out to determine the three main factors driving the problem of incomplete informed consent at the hospital. The three main factors for incomplete informed consent were the absence of a flow or policy guide for filling out, the unavailability of informed consent documents in outpatient installations, and the absence of a person in charge of the room for filling out informed consent.
Optimalisasi Kepekaan Indra Siswa Tuna Netra dalam Materi Pengenalan Ayam: Suatu Tahapan Perencanaan di Sekolah luar Biasa Damayanti, Nia Wahyu; Jatmiko, Henry Trias Puguh; Holipah, Holipah; Pratama, Fungki Adi; Dariyati, Irah Praba; Prihastuti, Dina; Lusia, Rilika; Bachtiar, Abdul Hamid
TRILOGI: Jurnal Ilmu Teknologi, Kesehatan, dan Humaniora Vol 4, No 2 (2023)
Publisher : Universitas Nurul Jadid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/trilogi.v4i2.6666

Abstract

Planning is one of the most important stages in designing a lesson. At this stage, learning objectives, the material to be taught, learning media, and assessments are formulated. This qualitative descriptive research involves teachers, school principals, and various parties to carry out lesson plans. The material focused on in this lesson plan is material regarding the introduction of chickens to blind students. Generally, at this planning stage, the teacher carries out global planning, such as learning materials and objectives. Then determine the learning media used, then find and make learning media and prepare everything needed during learning. In this lesson, the media used are chicks and miniature chicks. With various considerations regarding student safety, the teachers chose chicks as the media used in this lesson. Good planning makes student learning experiences more structured, directed, and effective. Teachers can better adapt learning to student needs, increase engagement and motivation, and improve learning outcomes. The conclusion from the planning stage (Plan) in special schools on introducing chickens for blind students is at the planning stage of adapting the curriculum to the needs and characteristics of blind students. The main focus when developing learning designs for students with special needs, including students who are blind. Chicken introduction materials must be designed with an innovative and accessible approach for blind students. The designed learning objectives include aspects of knowledge about chickens, understanding of their characteristics, and details of chicken components. At this planning stage, audio-based early learning activities for students were also designed, such as the sound of chickens, natural situations, waves, and so on, which can lead to the core of learning.
Menjadi Pemimpin dan Wirausahawan Tangguh: Pelatihan Soft Skill Dan Strategi Bisnis Inovatif Habena, A. Ridhuan; Putranto, Heru Adi; Asmawati, Asmawati; Holipah, Holipah; Fitriani, Helda
Jurnal Kegiatan Pengabdian Mahasiswa (JKPM) Vol 3 No 2 (2025): Jurnal Kegiatan Pengabdian Mahasiswa (JKPM)
Publisher : Sekolah Tinggi Ekonomi dan Bisnis Syariah (STEBIS) Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36908/jkpm.v3i2.740

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kemampuan kepemimpinan dan jiwa kewirausahaan di kalangan siswa SMK sebagai persiapan menghadapi dunia kerja dan tantangan ekonomi masa depan. Pelatihan dilaksanakan pada tanggal 15 Oktober 2025 di Aula SMK Muhammadiyah 2 Palembang dengan melibatkan 40 siswa kelas 12 sebagai peserta. Materi pelatihan disusun dalam dua sesi utama, yaitu Penguatan Soft Skill Kepemimpinan dan Strategi Bisnis Inovatif bagi Pemula. Metode pelatihan yang digunakan mencakup ceramah interaktif, simulasi peran, diskusi kelompok, dan evaluasi melalui refleksi peserta. Tim pelaksana terdiri dari dosen dan mahasiswa STIA Satya Negara Palembang yang bertindak sebagai fasilitator, moderator, dokumentator, dan penyusun materi. Kegiatan ini berhasil meningkatkan motivasi dan pemahaman peserta mengenai pentingnya kepemimpinan yang efektif dan pemikiran kewirausahaan yang kreatif. Pelatihan juga mendorong peserta untuk mengembangkan ide bisnis sederhana melalui kegiatan presentasi dan diskusi. Hasil kegiatan menunjukkan bahwa kolaborasi antara pendidikan tinggi dan sekolah menengah memiliki dampak positif dalam pemberdayaan generasi muda. Disarankan agar kegiatan serupa dilakukan secara berkelanjutan dan lebih terstruktur untuk mendukung pencapaian kemandirian ekonomi pelajar.
Hubungan Electronic Customer Relationship Management (E-Crm) Terhadap Loyalitas Pasien Di Rumah Sakit: Tinjauan Pustaka Rahma, Sabrina Aulia; Holipah, Holipah; Al Rasyid, Harun; Rahmayanti, Fida
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 10 No 3: Juni 2023
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2023106698

Abstract

Era digital 5.0 membawa dampak besar bagi sektor layanan kesehatan. Meningkatnya kompetisi antar rumah sakit menjadi salah satu alasan perlunya inovasi strategi pemasaran untuk menjaga loyalitas pasien rumah sakit sebagai konsumen. Salah satu strategi yang dapat mempengaruhi loyalitas pasien rumah sakit adalah penggunaan Electronic Customer Relationship Management (e-CRM). E-CRM adalah Customer Relationship Management (CRM) yang dibuat secara elektronik menggunakan web browser, internet dan media elektronik lain seperti call center, email, dan personalisasi yang menjadi salah satu cara untuk melakukan pendekatan dengan pasien dengan salah satu tujuannya yaitu meningkatnya loyalitas pasien. Penelitian ini bertujuan untuk mengkaji hubungan e-CRM terhadap loyalitas pasien di rumah sakit. Penelitian ini merupakan penelitian kualitatif yaitu berupa studi literatur menggunakan sumber data artikel penelitian, prosiding, systematic review yang terbit tahun 2017-2022 dari mesin pencari Google Scholar dan Pubmed. Metodologi dalam penelitian ini diadaptasi dari kerangka tinjauan pustaka oleh vom Brocke yang diawali  dengan mendefinisikan ruang lingkup tinjauan dan diikuti dengan konseptualisasi topik kemudian diikuti dengan pencarian literatur, analisis literatur, dan agenda penelitian yang berisi pertanyaan-pertanyaan yang lebih mendalam untuk penelitian masa depan. Dari 1.691 jurnal nasional dan jurnal internasional yang diidentifikasi, terdapat 53 jurnal yang relevan dengan aplikasi e-CRM, kemudian didapatkan delapan jurnal yang masuk dalam penelitian ini. Berdasarkan studi literatur yang dilakukan didapatkan hasil bahwa E-CRM sebagai strategi untuk menjaga hubungan rumah sakit dan pasien dipengaruhi oleh beberapa faktor seperti faktor organisasi, sarana, serta lingkungan. Aplikasi strategi e-CRM juga mempengaruhi kelangsungan aktivitas rumah sakit melalui peningkatan loyalitas dan retensi pasien. Selain itu faktor keberhasilan penerapan E-CRM sebagai alat untuk menjaga dan meningkatkan loyalitas pasien adalah faktor manusia, diharapkan petugas medis memiliki sikap melayani yang baik, sopan, adil dan humanis. AbstractThe digital era 5.0 has had a major impact on the healthcare sector. Increased competition between hospitals is one of the reasons for the need for marketing strategy innovation to maintain the loyalty of hospital patients as consumers. One strategy that can affect the loyalty of hospital patients is the use of Electronic Customer Relationship Management (e-CRM). E-CRM is a Customer Relationship Management (CRM) that is made electronically using a web browser, internet and other electronic media such as call centers, email, and personalization which is one way to approach patients with one of the goals, namely increasing patient loyalty. This study aims to examine the relationship of e-CRM to patient loyalty in hospitals. This research is a qualitative research in the form of a literature study using data sources of research articles, proceedings, systematic reviews published in 2017-2022 from search engines Google Scholar and Pubmed. The methodology in this study was adapted from the framework of the literature review by vom Brocke which begins with defining the scope of the review and is followed by topic conceptualization then followed by a literature search, literature analysis, and a research agenda containing more in-depth questions for future research. Of the 1,691 national and international journals identified, there were 53 journals that were relevant to e-CRM applications, and eight journals were included in this study. Based on the literature study conducted, it was found that E-CRM as a strategy to maintain hospital-patient relationships was influenced by several factors such as organizational factors, facilities, and the environment. The application of e-CRM strategy also affects the continuity of hospital activities by increasing patient loyalty and retention. In addition, the success factor in implementing E-CRM as a tool to maintain and improve patients is the human factor, it is expected that medical officers have a good, polite, fair and humanistic service attitude.
Factors of Incomplete Inpatient Medical Records Filling at Dr. H. Slamet Martodirdjo Regional General Hospital Pamekasan Fajar, Achmad; Holipah, Holipah; Handayani, Ike
Jurnal Kedokteran Brawijaya Vol. 33 Supplement 1 (2024)
Publisher : Fakultas Kedokteran Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jkb.2024.033.01.4s

Abstract

Hospitals have an important role in improving health status by providing quality services, including complete medical record data and information. Complete and accurate medical records can be used for health care and patient treatment, evidence in law enforcement, medical discipline and medical ethics, educational and research purposes, basis of payment for health care costs, and health statistical data. This study aimed to identify the factors causing the incomplete filling of inpatient medical records at Dr. H. Slamet Martodirdjo Regional General Hospital Pamekasan. This research applied the descriptive observational method, with data collected through secondary data analysis using document studies and problem exploration using focus group discussions (FGD). The document study was conducted on 80 samples of inpatient medical records, while the FGD was conducted by inviting the head of the planning department, medical records officer, and 8 heads of inpatient wards to find out the causes and solutions for incomplete medical record files. The study results found that the number of incomplete medical records was 76.25%, with the highest percentage of incompleteness due to doctors, pharmacists, and nurses. The main problem causing the incompleteness of medical records was professional caregivers (PPA) who lacked discipline. The solutions obtained were management meetings and evaluations to professional caregivers, constructing policies that regulate reward and punishment systems, monitoring the checklists of medical record completeness, and routine evaluation of medical record files.
PENGARUH PRINSIP-PRINSIP GOOD GOVERNANCE TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN SUKARAMI KOTA PALEMBANG Holipah, Holipah
Jurnal Ilmiah Administrasi Dan Sosial Vol 17, No 2 (2022): JURNAL ILMIAH ADMINISTRASI DAN SOSIAL
Publisher : STIA SATYA NEGARA PALEMBANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62128/jiads.v17i2.39

Abstract

   Research title The influence of the principles of good governance on the quality of public services in the Sukarami Palembang District Office. Formulation of the problem How do the principles of good governance influence the quality of public services in the Sukarami District Office, Palembang City. The purpose of this study was to analyze the effect of the principles of good governance on the quality of public services in the Sukarami District Office, Palembang City. The research method uses quantitative, the methods used are observation, questionnaires, and documentation. The sample in this study is the community that proposes services in the Sukarami sub-district. The analysis technique used is to use a simple regression formula. Based on the results of the research and discussion that the influence of the principles of good governance on public services in Sukarami District, Palembang. The population in this study were 225 respondents, namely people who received services at the Sukarami Palembang sub-district office, from testing the hypothesis the value obtained was 0.56 or 18.4%. from simple regression calculations with an error rate of 0.05, namely 0.000 0.05. While the correlation test for the determinant of the value obtained (R) is 753. From the output it is obtained (R Square) of 0.567 which implies that the effect of the principle variable of Good Governance (X) on service quality (Y) is 56.7%, the remaining 43.3% does not affect the variable. In this case, the evidence of this research has shown that strong good governance principles contribute to good service quality. Keywords: Good governance principles, Public Service
IMPLEMENTASI PERATURAN PEMERINTAH NOMOR 94 TAHUN 2021 TENTANG DISIPLIN PEGAWAI NEGERI SIPILPADA DINAS PERHUBUNGAN KOTA PALEMBANG (STUDI KASUS PASAL 8 AYAT 1) Holipah, Holipah; Fitriani, Helda; Andriani, Azizah
Jurnal Ilmiah Administrasi Dan Sosial Vol 20, No 2 (2025): JURNAL ILMIAH ADMINISTRASI DAN SOSIAL
Publisher : STIA SATYA NEGARA PALEMBANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62128/jiads.v20i2.119

Abstract

Disiplin Pegawai Negeri Sipil adalah peraturan yang mengatur kewajiban, larangan dan sanksi apabila kewajiban-kewajiban tidak ditaati atau dilanggar oleh PNS. Namun, berdasarkan observasi awal ada ditemukan indikasi masalah yang ada di kantor Dinas Perhubungan Kota Palembang ditemukan indikasi masalah yaitu pelanggaran disiplin Pegawai Negeri Sipil (PNS) yang berpotensi mengganggu kinerja dan pelayanan kepada masyarakat. Beberapa contoh pelanggaran disiplin yang ditemukan antara lain keterlambatan hadir di tempat kerja, tidak mengikuti apel pagi, dan meninggalkan tempat kerja tanpa izin. Penelitian ini bertujuan untuk mengetahui dan menganalisa , Implementasi Peraturan Pemerintah Nomor 94 Tahun 2021 Tentang Disiplin Pegawai Negeri Sipil Pada Dinas Perhubungan Kota Palembang. Penelitian ini menggunakan metode penelitian kualitatif. Teknik pengumpulan data menggunakan metode observasi, wawancara, dokumentasi, dan studi Pustaka. Teknik Analisa data yaitu redukasi data, penyajian data, dan menarik kesimpulan. Berdasarkan hasil penelitian dan pembahasan, dapat disimpulkan bahwa implementasi Peraturan Pemerintah Nomor 94 Tahun 2021 Tentang Disiplin Pegawai Negeri Sipil Pada Dinas Perhubungan Kota Palembang telah berjalan. Pemimpin di Dinas Perhubungan Kota Palembang telah menunjukkan kemampuan dalam mengelola birokrasi dengan jelas dan terstruktur, serta telah mensosialisasikan dan mengkomunikasikan peraturan tersebut kepada pegawainya melalui berbagai cara. Hukuman disiplin ringan, sedang, dan berat juga telah diterapkan secara efektif dalam meningkatkan kedisiplinan pegawai. Meskipun masih ada beberapa pegawai yang terkadang masih kurang disiplin. Hal ini dilihat dari selama sebulan ini terdapat 5 pegawai yang melanggar kedisiplinan yaitu keterlambatan masuk kerja dan masing-masing dikenakan SP 1 karena Pegawai yang melanggar ini baru pertama kali terlambat. Kata Kunci: Implementasi dan Disiplin ASN 
Co-Authors Abdul Ghofir Anak Agung Gede Sugianthara Andriani, Azizah Arafik, Arafik Arma Roosalina, Arma Aryanisila, Aryanisila Aryo Dewanto Asmawati Asmawati Bachtiar, Abdul Hamid Dariyati, Irah Praba David David Dita Marisa Fajar, Achmad Febrianto, Wahyu Fitriani, Helda Fitriyani, Helda Gumanti, Kentri Anggarina Habena, A. Ridhuan Handayani, Ike Harun Al Rasyid I Made Tirta Indriani, Wiwin Ismail, Gunawan JATMIKO, HENRY TRIAS PUGUH Lusia, Rilika Mahbubah, Mahbubah Mirnawati A Muliawan, Arrasyid Indra Mustopa Mustopa Nanik Setijowati Ningtyas, Ica Chaya Pioloka, Pinda Prasetyo, Widodo Budi Pratama, Fungki Adi Pratiwi, Suryanti Dwi Prihastuti, Dina Puspitasari, Shinta Dwi Putranto, Heru Adi rahmah, shofi nur Rahmayanti, Fida Retno Wulandari Sabrina Aulia Rahma Simanungkalit, Sylvia Kitty Sri Andarini Suparno Adi Santika, Suparno Adi Supriatini Supriatini, Supriatini Surismiati Surismiati Wahyuli, Yofitri Heny Wati, Asma