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Journal : Jurnal Informatika

Analisis Tata Kelola dan Evaluasi Teknologi Informasi Menggunakan Framework COBIT 2019 di Sekolah X Harahap, Fardiansyah; Wasilah
Jurnal Informatika Vol 25 No 1 (2025): Jurnal Informatika
Publisher : Institut Informatika Dan Bisnis Darmajaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30873/jurnalinformatika

Abstract

The utilization of Information and Communication Technology (ICT) in education involves various systems, and if not managed well, can pose serious risks such as data damage and theft, misuse of data, and data interception. School X is one educational institution that harnesses ICT in various aspects, but its implementation is not yet optimal and some systems are ineffective. Therefore, this research aims to analyze and evaluate the existing information technology governance at this school. The study employs COBIT 2019 as a framework to design, monitor, and enhance the capabilities of information technology governance. COBIT 2019 provides comprehensive guidelines to ensure aspects such as processes, organizational structures, culture and behavior, information, services and infrastructure, principles and policies, as well as skills and competencies of human resources are well aligned. The objective of this research is to analyze and evaluate the information technology governance at School X, and to seek solutions for the ineffective and inefficient utilization of information technology. The research results include recommendations for the design of an IT governance system, specifically addressing APO09, BAI10, DSS01, DSS02, DSS03, and DSS04. APO09, DSS01, and DSS02 domains are at capability level 2, BAI10 and DSS04 domains are at capability level 3, while the DSS03 domain is at capability level 4. Applying the recommendations from the COBIT 2019 analysis at School X is expected to greatly enhance the efficiency and effectiveness of its IT governance.
Pengukuran Perilaku Penggunaan Mobile Ticketing: Perspektif Unified Theory of Acceptance and Use of Technology Fiska, Yushar; Wasilah
Jurnal Informatika Vol 25 No 1 (2025): Jurnal Informatika
Publisher : Institut Informatika Dan Bisnis Darmajaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30873/jurnalinformatika.v25i9

Abstract

The digital transformation of the public transportation sector has driven various service innovations, including the emergence of mobile ticketing applications that allow users to book tickets independently. Access by KAI is the official digital platform of PT Kereta Api Indonesia, offering services such as ticket booking, schedule checking, and access to e-boarding passes. Although the application has achieved a high number of downloads and users, some individuals have reported technical issues and suboptimal user experiences. This study investigates the influence of constructs within the UTAUT3 framework on behavioral intention and actual usage behavior of the Access by KAI application. UTAUT3, as applied in this study, includes the constructs from UTAUT2, with the addition of Personal Innovativeness in IT (PIIT) to reflect users’ inclination to adopt new technologies. A total of 211 respondents participated in this quantitative study, which was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Facilitating Conditions and Personal Innovativeness in IT significantly affect Behavioral Intention, while Behavioral Intention and Habit significantly influence Use Behavior. Among all constructs, Habit was identified as the most dominant. The high R² value indicates strong explanatory power, while the Q² value confirms the model’s predictive relevance. This study reinforces the applicability of UTAUT3 in the context of mobile ticketing and provides practical insights for application developers to enhance user experience and engagement.