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All Journal Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Ilomata International Journal of Management Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ilomata International Journal of Management International Journal of Social Service and Research Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Siber Transportasi dan Logistik
Indrawan, Rully
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Analysis of Customer Loyalty Influenced by E-Service Quality and Promotion through Consumer Satisfaction as Mediation Variable Yulihapsari, Ika Utami; Indrawan, Rully; Simarmata, Juliater; Zainal, Munawaroh
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1579

Abstract

This study aims to analyze the effect of E-Service Quality and Promotion on consumer loyalty, with consumer satisfaction as a mediating variable. In January 2024, a survey was conducted on 105 respondents based on TopBrand survey data. This survey was used to test the validity and reliability of the instrument and test the hypothesis to identify direct and indirect influences between the research variables. The results of the study indicate that E-Service Quality and Promotion have a direct influence on consumer satisfaction and loyalty. In addition, E-Service Quality and Promotion indirectly affect consumer loyalty through consumer satisfaction. The practical implications of these findings emphasize that efforts to improve service quality and positive promotional strategies can be a strategic step in increasing consumer satisfaction, ultimately contributing to customer loyalty. The findings of this study provide strategic insights for companies, especially in the technology-based service sector, such as delivery services or e-commerce. Companies need to improve the quality of electronic services by ensuring a reliable, fast, secure, and easy-to-use platform and providing responsive customer service.
Efektivitas Teknik Evaluasi Pembelajaran Menggunakan Aplikasi QR Code Terhadap Kemampuan Berpikir Kreatif Matematis Dan Kemandirian Belajar Siswa Astrid, Fauziyah; Indrawan, Rully; Kariadinata, Rahayu
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 9 No. 1 (2019): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/pjme.v9i1.2705

Abstract

Pemanfaatan informasi teknologi khususnya QR code dalam pendidikan masih kurang. Oleh karena itu peneliti ingin menggunakan QR Code sebagai tekik evaluasi pada pelajaran matematika. Selama ini teknik evaluasi yang digunakan guru adalah teknik evaluasi biasa, sementara itu siswa tampak berharap lebih banyak bantuan dari teman sebayanya dalam mengerjakan soal – soal matematika, dikarenakan juga siswa kurang kreatif dan kurang mandiri dalam mengerjakan soal – soal matematika. Dalam penelitian ini peneliti menggunakan QR Code sebagai teknik evaluasi pada materi program linear. Pernyataan masalah adalah apakah siswa yang teknik evaluasinya menggunakan aplikasi QR Code kemampuan kreatif dan kemandiriannya lebih baik daripada siswa yang teknik evaluasinya tidak menggunakan aplikasi QR Code. Jumlah siswa dikelas X jurusan Adminstrasi Perkantoran di SMK Indonesia Raya Bandung tahun pelajaran 2018/2019 adalah 34 siswa kelas eksperimen dan 34 siswa kelas control. Berdasarkan hasil penelitian dapat disimpulkan bahwa siswa yang teknik evaluasi menggunakan aplikasi QR code kemampuan berpikir kreatif dan kemandiriannya lebih baik daripada siswa yang menggunakan teknik evaluasi biasa.
Pengaruh Model Pembelajaran Reciprocal Teaching Terhadap Kemampuan Komunikasi Matematis Siswa MTS Ditinjau Dari Keaktifan Siswa Berorganisasi (OSIS) Hendalillah, Della; Indrawan, Rully; Dewanto, Stanley P
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 9 No. 1 (2019): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/pjme.v9i1.2706

Abstract

Penelitian ini bertujuan untuk mengetahui model pembelajaran Reciprocal Teaching terhadap kemampuan komunikasi matematis dan motivasi belajar dalam pembelajaran matematika siswa ditinjau dari keaktifan siswa berorganisasi (OSIS). Penelitian ini menggunakan metode campuran (Mix Method) dengan tipe Embedded Design. Desain penelitian yang digunakan adalah desain nonequivalent control group design. Populasi dalam penelitian ini adalah seluruh siswa MTs Plus Darul Hufadz Jatinangor, sedangkan sampelnya adalah kelas VIII-C dan VIII-D. Masalah yang diteliti yaitu kemampuan komunikasi matematis siswa dan motivasi belajar terhadap pembelajaran matematika dengan model pembelajaran Reciprocal Teaching ditinjau dari keaktifan siswa berorganisasi (OSIS). Berdasarkan analisis data hasil penelitian menunjukan bahwa Hasil penelitian ini menunjukkan bahwa pencapaian kemampuan komunikasi matematis dan motivasi belajar siswa yang memperoleh model Reciprocal Teaching lebih baik daripada siswa yang memperoleh pembelajaran model konvensional. Kemampuan komunikasi matematis dan motivasi belajar siswa dengan penerapan model Reciprocal Teaching pada siswa aktif berorganisasi (OSIS) lebih baik daripada siswa yang tidak aktif berorganisasi (OSIS). Terdapat hubungan antara kemampuan komunikasi matematis dan motivasi belajar dengan penerapan model Reciprocal Teaching pada siswa yang aktif berorganisasi (OSIS).
Peningkatan Kemampuan Pemecahan Masalah Matematis Siswa Melalui Pendekatan Pembelajaran Berbasis Masalah Dengan Geogebra Kania, Enung Sri; Yaniawati, Poppy; Firmansyah, Eka; Indrawan, Rully
Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Vol. 10 No. 2 (2020): Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika
Publisher : Program Magister Pendidikan Matematika, Pascasarjana, Universitas Pasundan in collaboration with Asosiasi Guru Matematika Indonesia (AGMI) and Indonesian Mathematics Educators' Society (IMES)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk meningkatkan pemecahan masalah matematis siswa kelas IX-H SMP Negeri 1 Paseh Sumedang melalui penerapan pendekatan Pembelajaran Berbasis Masalah (PBM) dengan Geogebra pada materi kekongruenan dan kesebangunan. Penelitian ini adalah penelitian tindakan kelas yang terdiri dari empat siklus. Subjek penelitian ini adalah siswa kelas IX-H SMP Negeri 1 Paseh Sumedang tahun ajaran 2019/2020 yang berjumlah 32 orang. Teknik pengumpulan data meliputi wawancara, observasi, tes kemampuan pemecahan masalah matematis, dan dokumentasi. Data yang terkumpul kemudian diolah dengan analisis deskriptif. Hasil penelitian tentang penerapan pendekatan PBM dengan Geogebra adalah sebagai berikut : persentase ketuntasan kemampuan pemecahan masalah matematika siswa pada siklus I berada pada kriteria cukup, pada siklus kedua mengalami penurunan dengan kriteria cukup, pada siklus ketiga juga hasilnya menurun, dan pada siklus keempat mengalami peningkatan dengan kriteria tinggi. Hasil penelitian, menunjukkan bahwa penerapan pendekatan PBM dengan Geogebra dapat meningkatkan kemampuan pemecahan masalah matematika siswa kelas IX-H SMP Negeri 1 Paseh Sumedang pada tahun ajaran 2019/2020
Peran Loyalitas dalam Mempengaruhi Preferensi Penumpang: Dampak Inovasi Produk, Kualitas Layanan, dan Kepuasan pada Transportasi Darat Sugiyanto; Indrawan, Rully; Tantri, Francis; Suraharta, I Made
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 5 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus-September 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i5.5831

Abstract

Penelitian ini mengkaji peran loyalitas dalam mempengaruhi preferensi penumpang terhadap layanan transportasi darat, khususnya bus AKAP. Fokus utama penelitian ini adalah untuk memahami dampak inovasi produk, kualitas layanan, dan kepuasan penumpang terhadap preferensi dan loyalitas penumpang. Data diperoleh melalui survei kuantitatif yang melibatkan responden di beberapa kota besar di Pulau Jawa serta wawancara mendalam dengan pihak terkait di perusahaan transportasi bus. Dengan 378 responden penumpang AKAP, selain itu informan dalam penelitian ini terdiri dari supervisor dan koordinator di perusahaan transportasi darat, yang memiliki keahlian dalam inovasi produk, kualitas layanan, dan kebijakan transportasi. Mereka berasal dari PO Harapan Jaya Grogol, PO Gunung Harta Pasar Rebo, PO Agramas Wilayah Jakarta Timur dan Wonogiri, PO Sinar Jaya, dan PO Rosalia, masing-masing diwakili oleh 5 orang informan. Hasil analisis regresi menunjukkan bahwa inovasi produk berpengaruh signifikan terhadap preferensi penumpang, sementara kualitas layanan tidak berpengaruh signifikan. Kepuasan penumpang dan loyalitas penumpang terbukti memiliki pengaruh signifikan terhadap preferensi penumpang. Implementasi kebijakan transportasi darat, meskipun memiliki pengaruh langsung negatif, memperkuat pengaruh inovasi produk terhadap preferensi penumpang. Penelitian ini juga menyoroti pentingnya strategi inovasi produk dalam meningkatkan loyalitas penumpang dan preferensi terhadap layanan bus AKAP. Temuan ini memberikan kontribusi dalam merumuskan strategi bagi perusahaan transportasi untuk meningkatkan kepuasan dan daya saing di pasar yang kompetitif. Penelitian ini diharapkan dapat memberi rekomendasi bagi pengelola transportasi darat dan pembuat kebijakan untuk memperbaiki kualitas layanan dan mendukung inovasi produk dalam industri transportasi darat.
Analysis of Cargo Handling Procedures Implementation to Minimize Cargo Shrinkage on SC Majestic LXII Vessel Artfan, Erfin Khidayat; Thamrin, Muhammad; Indrawan, Rully; Setyawati, Aswanti Setyawati
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6413

Abstract

In distributing fuel oil in Indonesia, of course it requires a large mode of transportation that can distribute fuel oil in large quantities. One of these modes of transportation is sea transportation. Tankers are made to be able to carry liquid cargo which has sensitive properties and requires special treatment. Starting from loading, holding, loading on the ship, handling cargo on board and when unloading. The fact that researchers discovered on the SC Majestic XLII ship was that after unloading at Daesan port, Korea on January 21 2022, there was a Cargo Loss on the Naphtha cargo. The results of the load calculation after unloading are different from the calculation results after loading. Where the calculation results after the ship was unloaded, the land figure was 82,246,807 Barrels, while the calculation results at the loading port according to the Bill of Lading (a document that states the quantity of tanker cargo intended for the recipient party) was 82,400,783 barrels, the ship experienced a Cargo Loss the R4 figure (the difference in cargo from the reject port tank to the arrival port tank) is 153,976 barrels or 0.186%. This research is qualitative research with a descriptive approach. It is hoped that the research results can be compiled become a reference for the development of knowledge regarding the application of loading and unloading procedures to reduce cargo shrinkage.
Effectiveness and Efficiency of Periodic Motor Vehicle Testing Through the Quality of Public Services on the Satisfaction of Service Users Pribadi, Punkky Januar; Indrawan, Rully; Gunawan, Aang
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5623

Abstract

This study aims to analyze the effectiveness and efficiency of periodic motor vehicle testing through the quality of public services and its impact on user satisfaction at the Cilincing Motor Vehicle Testing Unit (UPPKB). A quantitative survey design was employed, involving 95 service users selected through purposive sampling. Data were collected using a questionnaire measuring service quality (tangibles, reliability, responsiveness, assurance, and empathy), effectiveness, efficiency, and user satisfaction. Multiple linear regression analysis was used to examine the relationships between variables. The findings indicate that public service quality significantly influences user satisfaction, with responsiveness and assurance as the dominant factors. Effectiveness is reflected in the accuracy of testing procedures and results, while efficiency is evident in optimizing time and cost. However, challenges such as long queues and inadequate supporting facilities need improvement. This study recommends enhancing infrastructure, training staff, and implementing digital systems to improve service quality and user satisfaction at UPPKB Cilincing. The study results show that effectiveness and efficiency positively and significantly impact service quality and user satisfaction. Effectiveness, which is reflected in the smoothness, timeliness, and minimal obstacles in the testing process, has been proven to increase satisfaction and service quality. Similarly, efficiency through optimal resource management can accelerate services, reduce waiting times, and strengthen the public's positive perception of the quality of public services
Pengaruh Kualitas Sumber Daya Manusia dan Manajemen Perawatan Kapal Terhadap Sistem Manajemen Keselamatan Kapal Dimediasi oleh Kinerja Staff Galangan Kapal pada PT. Dok Pantai Lamongan Ginting, Purnomo Ramadhani; Kania, Dinar Dewi; Indrawan, Rully; Setiawan, Edhie Budi
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1904

Abstract

This study aims to analyze the effect of human resource quality and ship maintenance management on the ship safety management system with the performance of shipyard staff as a mediating variable at PT. Dok Pantai Lamongan. Human resource quality and maintenance management are strategic factors in minimizing accident risks and ensuring operational safety in shipping. This research uses a descriptive quantitative approach with inferential analysis through Structural Equation Modeling (SEM) methods. Data were collected from 218 respondents who are shipyard staff directly involved in maintenance and operational activities. The results indicate a significant positive direct effect between human resource quality and ship maintenance management on shipyard staff performance and the ship safety management system. Furthermore, there is a significant positive direct effect between shipyard staff performance and the ship safety management system, as well as a significant positive indirect effect between human resource quality and ship maintenance management on the ship safety management system, mediated by the shipyard staff performance. These findings emphasize that improving human resource quality through training, work discipline, and strengthening a structured maintenance management system will optimize the performance of shipyard staff and ultimately strengthen the ship safety system. This study implies that PT. Dok Pantai Lamongan needs to emphasize human resource competency improvement programs and digitally integrated maintenance management to ensure the sustainability of ship operational safety
Strategi Pengembangan Kompetensi Sumber Daya Manusia Angkutan Multimoda di PT. Masaji Kargosentra Tama Tampubolon, Antoni; Indrawan, Rully; Maimunah, Siti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1920

Abstract

This study aims to analyze the current state of HR competencies in the multimodal transport sector at PT. Masaji Kargosentra Tama (PT. MKT ) and to formulate relevant and applicable HR development strategies. Additionally, it examines the implementation of multimodal HR competency development in Indonesia. This research employs a descriptive qualitative approach with data collected through in-depth interviews with key informants from managerial and operational levels. The analysis uses the SWOT approach to formulate strategies based on the company’s strengths, weaknesses, opportunities, and threats. The findings reveal that although PT. MKT has a complete multimodal organizational structure and holds legal status as a Multimodal Transport Business Entity (BUAM), its HR competencies are not yet fully aligned with the Indonesian National Work Competency Standards (SKKNI). HR training and development have remained general and are not specifically targeted toward multimodal transport competencies, including those available through internal platforms such as SICU and Udemy. The resulting strategy from the SWOT analysis prioritizes the Strengths–Opportunities (SO) strategy, focusing on organizational structure optimization, internal training enhancement, and HR development based on legal compliance and professional certification systems. The implementation of HR competency development in multimodal transport across Indonesia remains suboptimal due to the limited scope of SKKNI, the absence of certification schemes and standardized training programs, and the lack of specialized Professional Certification Institutions (LSPs), resulting in a significant gap between industry needs and HR readiness in Multimodal Transport Development, SWOT Analysis.
Co-Authors Aang Gunawan, Aang Antoni Tampubolon, Antoni Apriliana, Titik Susilowati Artfan, Erfin Khidayat Astrid, Fauziyah Aswanti Setyawati Azam, Fadil Dewi Kania, Dinar Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Eka Firmansyah Fachrial, Peppy Francis Tantri, Francis Ginting, Purnomo Ramadhani Handayani, Sri Haris Haris, Haris Hendalillah, Della Ika Utami Yulihapsari Juliater Simamarta Kania, Enung Sri Mudjiardjo, Mudjiardjo Muhammad Iqbal FIrdaus, Muhammad Muhammad Thamrin Nofrisel, Nofrisel Prasadja Ricardianto, Prasadja Pribadi, Punkky Januar Rahayu Kariadinata Rahmayanti, Destya Reza Aditya Digambiro RR. Ella Evrita Hestiandari Saputro, Soemino Eko Sarinah Sarinah Setyawati, Aswanti Setyawati Siti Maimunah Soekirman, Atong Sri Rahardjo Stanley P Dewanto SUGIYANTO Sukardimand, Tjuk Suraharta, I Made Suryobuwono, Abdullah Ade Widwan Dwipa Putra, Kadek Yaniawati, Poppy Yosiyanto, Robi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh Zulfa Fitri Ikatrinasari