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Peran Loyalitas dalam Mempengaruhi Preferensi Penumpang: Dampak Inovasi Produk, Kualitas Layanan, dan Kepuasan pada Transportasi Darat Sugiyanto; Indrawan, Rully; Tantri, Francis; Suraharta, I Made
JURNAL MANAJEMEN PENDIDIKAN DAN ILMU SOSIAL Vol. 6 No. 5 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Agustus-September 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i5.5831

Penelitian ini mengkaji peran loyalitas dalam mempengaruhi preferensi penumpang terhadap layanan transportasi darat, khususnya bus AKAP. Fokus utama penelitian ini adalah untuk memahami dampak inovasi produk, kualitas layanan, dan kepuasan penumpang terhadap preferensi dan loyalitas penumpang. Data diperoleh melalui survei kuantitatif yang melibatkan responden di beberapa kota besar di Pulau Jawa serta wawancara mendalam dengan pihak terkait di perusahaan transportasi bus. Dengan 378 responden penumpang AKAP, selain itu informan dalam penelitian ini terdiri dari supervisor dan koordinator di perusahaan transportasi darat, yang memiliki keahlian dalam inovasi produk, kualitas layanan, dan kebijakan transportasi. Mereka berasal dari PO Harapan Jaya Grogol, PO Gunung Harta Pasar Rebo, PO Agramas Wilayah Jakarta Timur dan Wonogiri, PO Sinar Jaya, dan PO Rosalia, masing-masing diwakili oleh 5 orang informan. Hasil analisis regresi menunjukkan bahwa inovasi produk berpengaruh signifikan terhadap preferensi penumpang, sementara kualitas layanan tidak berpengaruh signifikan. Kepuasan penumpang dan loyalitas penumpang terbukti memiliki pengaruh signifikan terhadap preferensi penumpang. Implementasi kebijakan transportasi darat, meskipun memiliki pengaruh langsung negatif, memperkuat pengaruh inovasi produk terhadap preferensi penumpang. Penelitian ini juga menyoroti pentingnya strategi inovasi produk dalam meningkatkan loyalitas penumpang dan preferensi terhadap layanan bus AKAP. Temuan ini memberikan kontribusi dalam merumuskan strategi bagi perusahaan transportasi untuk meningkatkan kepuasan dan daya saing di pasar yang kompetitif. Penelitian ini diharapkan dapat memberi rekomendasi bagi pengelola transportasi darat dan pembuat kebijakan untuk memperbaiki kualitas layanan dan mendukung inovasi produk dalam industri transportasi darat.

Analysis of Cargo Handling Procedures Implementation to Minimize Cargo Shrinkage on SC Majestic LXII Vessel Artfan, Erfin Khidayat; Thamrin, Muhammad; Indrawan, Rully; Setyawati, Aswanti Setyawati
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6413

In distributing fuel oil in Indonesia, of course it requires a large mode of transportation that can distribute fuel oil in large quantities. One of these modes of transportation is sea transportation. Tankers are made to be able to carry liquid cargo which has sensitive properties and requires special treatment. Starting from loading, holding, loading on the ship, handling cargo on board and when unloading. The fact that researchers discovered on the SC Majestic XLII ship was that after unloading at Daesan port, Korea on January 21 2022, there was a Cargo Loss on the Naphtha cargo. The results of the load calculation after unloading are different from the calculation results after loading. Where the calculation results after the ship was unloaded, the land figure was 82,246,807 Barrels, while the calculation results at the loading port according to the Bill of Lading (a document that states the quantity of tanker cargo intended for the recipient party) was 82,400,783 barrels, the ship experienced a Cargo Loss the R4 figure (the difference in cargo from the reject port tank to the arrival port tank) is 153,976 barrels or 0.186%. This research is qualitative research with a descriptive approach. It is hoped that the research results can be compiled become a reference for the development of knowledge regarding the application of loading and unloading procedures to reduce cargo shrinkage.

Effectiveness and Efficiency of Periodic Motor Vehicle Testing Through the Quality of Public Services on the Satisfaction of Service Users Pribadi, Punkky Januar; Indrawan, Rully; Gunawan, Aang
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5623

This study aims to analyze the effectiveness and efficiency of periodic motor vehicle testing through the quality of public services and its impact on user satisfaction at the Cilincing Motor Vehicle Testing Unit (UPPKB). A quantitative survey design was employed, involving 95 service users selected through purposive sampling. Data were collected using a questionnaire measuring service quality (tangibles, reliability, responsiveness, assurance, and empathy), effectiveness, efficiency, and user satisfaction. Multiple linear regression analysis was used to examine the relationships between variables. The findings indicate that public service quality significantly influences user satisfaction, with responsiveness and assurance as the dominant factors. Effectiveness is reflected in the accuracy of testing procedures and results, while efficiency is evident in optimizing time and cost. However, challenges such as long queues and inadequate supporting facilities need improvement. This study recommends enhancing infrastructure, training staff, and implementing digital systems to improve service quality and user satisfaction at UPPKB Cilincing. The study results show that effectiveness and efficiency positively and significantly impact service quality and user satisfaction. Effectiveness, which is reflected in the smoothness, timeliness, and minimal obstacles in the testing process, has been proven to increase satisfaction and service quality. Similarly, efficiency through optimal resource management can accelerate services, reduce waiting times, and strengthen the public's positive perception of the quality of public services

Pengaruh Kualitas Sumber Daya Manusia dan Manajemen Perawatan Kapal Terhadap Sistem Manajemen Keselamatan Kapal Dimediasi oleh Kinerja Staff Galangan Kapal pada PT. Dok Pantai Lamongan Ginting, Purnomo Ramadhani; Kania, Dinar Dewi; Indrawan, Rully; Setiawan, Edhie Budi
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1904

This study aims to analyze the effect of human resource quality and ship maintenance management on the ship safety management system with the performance of shipyard staff as a mediating variable at PT. Dok Pantai Lamongan. Human resource quality and maintenance management are strategic factors in minimizing accident risks and ensuring operational safety in shipping. This research uses a descriptive quantitative approach with inferential analysis through Structural Equation Modeling (SEM) methods. Data were collected from 218 respondents who are shipyard staff directly involved in maintenance and operational activities. The results indicate a significant positive direct effect between human resource quality and ship maintenance management on shipyard staff performance and the ship safety management system. Furthermore, there is a significant positive direct effect between shipyard staff performance and the ship safety management system, as well as a significant positive indirect effect between human resource quality and ship maintenance management on the ship safety management system, mediated by the shipyard staff performance. These findings emphasize that improving human resource quality through training, work discipline, and strengthening a structured maintenance management system will optimize the performance of shipyard staff and ultimately strengthen the ship safety system. This study implies that PT. Dok Pantai Lamongan needs to emphasize human resource competency improvement programs and digitally integrated maintenance management to ensure the sustainability of ship operational safety

Strategi Pengembangan Kompetensi Sumber Daya Manusia Angkutan Multimoda di PT. Masaji Kargosentra Tama Tampubolon, Antoni; Indrawan, Rully; Maimunah, Siti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1920

This study aims to analyze the current state of HR competencies in the multimodal transport sector at PT. Masaji Kargosentra Tama (PT. MKT ) and to formulate relevant and applicable HR development strategies. Additionally, it examines the implementation of multimodal HR competency development in Indonesia. This research employs a descriptive qualitative approach with data collected through in-depth interviews with key informants from managerial and operational levels. The analysis uses the SWOT approach to formulate strategies based on the company’s strengths, weaknesses, opportunities, and threats. The findings reveal that although PT. MKT has a complete multimodal organizational structure and holds legal status as a Multimodal Transport Business Entity (BUAM), its HR competencies are not yet fully aligned with the Indonesian National Work Competency Standards (SKKNI). HR training and development have remained general and are not specifically targeted toward multimodal transport competencies, including those available through internal platforms such as SICU and Udemy. The resulting strategy from the SWOT analysis prioritizes the Strengths–Opportunities (SO) strategy, focusing on organizational structure optimization, internal training enhancement, and HR development based on legal compliance and professional certification systems. The implementation of HR competency development in multimodal transport across Indonesia remains suboptimal due to the limited scope of SKKNI, the absence of certification schemes and standardized training programs, and the lack of specialized Professional Certification Institutions (LSPs), resulting in a significant gap between industry needs and HR readiness in Multimodal Transport Development, SWOT Analysis.

Planning For Terminal Service Integration and Parking Facility Improvement at Muara Angke Port, North Jakarta Michiels, Alfian; Sihombing, Sarinah; Indrawan, Rully; Gunawan, Aang; Setiawan, Edhie Budi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6725

This study aims to analyze the influence of parking inventory and parking utilization on terminal services and facility improvements at Muara Angke Port, North Jakarta. The background of this research is based on the current condition where the terminal is not yet located within the port area, requiring users to walk more than one kilometer and/or use other modes of transportation to reach the terminal. This research adopts a quantitative approach using survey methods through the distribution of questionnaires to respondents consisting of three main groups: regulators (port authorities), operators (terminal and parking managers), and consumers (passengers). The study involved a sample of 240 respondents, in accordance with the recommended number of indicators in statistical analysis as proposed by Hair et al. (2014). Primary data were collected through questionnaires, while secondary data were obtained from literature, scientific journals, and relevant regulations. Data analysis was conducted using Structural Equation Modeling (SEM) with the assistance of Smart PLS software. The model employed includes the outer model to test validity and reliability, and the inner model to test causal relationships among variables. The findings indicate that both parking inventory and parking utilization have a positive and significant influence on terminal services and facility improvements. These findings suggest that optimizing the parking function can serve as a basis for planning the integration of the terminal into the port area to enhance user comfort and service efficiency.

Analysis of The Effect of On-Time Performance, Safety, Comfort, And Accessibility on E-WOM Through Passenger Satisfaction at Cililitan Terminal Prasetyo, Nur; Arubusman, Dian Artanti; Indrawan, Rully; Subastian, Djamal; Abdurachman, Edi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6727

This study investigates the effects of on-time performance, safety, comfort, and accessibility on electronic Word of Mouth (e-WOM) through passenger satisfaction at Cililitan Bus Terminal. Using a quantitative approach, data were collected from 270 respondents through a structured questionnaire and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that on-time performance, comfort, and accessibility significantly influence passenger satisfaction, while safety does not. Furthermore, on-time performance and comfort have a direct and significant impact on e-WOM, whereas safety and accessibility do not. Passenger satisfaction serves as a mediating variable, strengthening the relationship between service quality factors and e-WOM. These findings highlight the importance of punctuality, comfort, and ease of access in enhancing passenger experience and fostering loyalty through positive word of mouth. Terminal operators are encouraged to focus on improving these aspects to ensure sustainable service quality and customer engagement.

Analysis of Cargo Handling Procedures Implementation to Minimize Cargo Shrinkage on SC Majestic LXII Vessel Artfan, Erfin Khidayat; Thamrin, Muhammad; Indrawan, Rully; Setyawati, Aswanti Setyawati
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6413

In distributing fuel oil in Indonesia, of course it requires a large mode of transportation that can distribute fuel oil in large quantities. One of these modes of transportation is sea transportation. Tankers are made to be able to carry liquid cargo which has sensitive properties and requires special treatment. Starting from loading, holding, loading on the ship, handling cargo on board and when unloading. The fact that researchers discovered on the SC Majestic XLII ship was that after unloading at Daesan port, Korea on January 21 2022, there was a Cargo Loss on the Naphtha cargo. The results of the load calculation after unloading are different from the calculation results after loading. Where the calculation results after the ship was unloaded, the land figure was 82,246,807 Barrels, while the calculation results at the loading port according to the Bill of Lading (a document that states the quantity of tanker cargo intended for the recipient party) was 82,400,783 barrels, the ship experienced a Cargo Loss the R4 figure (the difference in cargo from the reject port tank to the arrival port tank) is 153,976 barrels or 0.186%. This research is qualitative research with a descriptive approach. It is hoped that the research results can be compiled become a reference for the development of knowledge regarding the application of loading and unloading procedures to reduce cargo shrinkage.

Analisis Pemilihan Vendor Trucking pada PT. Agility International Riyanti, Angky Tania; Rahardjo, Sri; Indrawan, Rully
Jurnal Economic Resource Vol. 9 No. 1 (2026): October - March
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v9i1.2016

PT. Agility International merupakan salah satu perusahaan freight forwarding di Jakarta. Pada proses pengiriman FCL ke gudang customer PT. Agility International bekerja sama dengan beberapa vendor trucking. Dalam upaya memberikan kualitas pelayanan yang terbaik kepada customer, PT. Agility International harus bisa memilih dan menentukan vendor trucking terbaik yang memiliki kualitas kinerja terbaik. Salah satu metode yang bisa digunakan untuk pemilihan vendor trucking adalah metode Analytical Hierarchy Process (AHP). Penelitian ini bertujuan untuk memilih vendor trucking terbaik dengan cara menyeleksi vendor trucking berdasarkan kriteria dan subkriteria yang sesuai dengan menggunakan metode Analytical Hierarchy Process (AHP). Hasil dari penilaian ini, tingkat kepentingan kriteria dalam pemilihan vendor trucking menghasilkan skala prioritas/bobot sebagai berikut: prioritas I pengiriman (0.29618), prioritas II kapasitas (0.28179), prioritas III harga (0.17753), prioritas IV legalitas (0.16282) serta pelayanan yaitu (0.08169). Hasil penilaian tingkat kepentingan alternatif dalam pemilihan vendor menghasilkan skala prioritas/bobot sebagai berikut: prioritas I PT. Wira Karya Logistik (0.43805), prioritas II CV. Sumber Arta Makmur Trans (0,31692), prioritas III PT. Maxindo Intermoda Abadi (0,24503). Berdasarkan hasil tersebut, PT. Wira Karya Logistik direkomendasikan sebagai vendor trucking terbaik karena memiliki nilai prioritas tertinggi dibandingkan dengan alternatif lainnya. Penerapan metode Analytical Hierarchy Process (AHP) terbukti dapat membantu perusahaan dalam pengambilan keputusan secara objektif, sistematis, dan terstruktur dalam memilih vendor trucking yang paling sesuai.

Mitigating the Gridlock: A Hybrid VISSIM-Based Evaluation of Traffic Engineering and Demand Management Strategies for Urban Superblocks Kuntara, Adie; Suryobuwono, Abdullah Ade; Indrawan, Rully; Olfebri; Setyawati, Aswanti
Jurnal Ilmu Multidisiplin Vol. 4 No. 6 (2026): Jurnal Ilmu Multidisplin (Februari - Maret 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v4i6.1715

Urban superblocks integrating mixed-use developments generate substantial traffic volumes that threaten to overwhelm existing arterial networks in rapidly urbanizing cities. This study evaluates the operational traffic impacts of the Pakuwon superblock development in Bekasi, Indonesia, using PTV VISSIM microsimulation calibrated against Indonesian Road Capacity Guidelines (PKJI 2023). The research employs a hybrid methodology combining traffic engineering interventions with transportation demand management (TDM) strategies following the Avoid-Shift-Improve (ASI) framework. Baseline simulations reveal catastrophic network failure without mitigation, with volume-to-capacity (V/C) ratios reaching 1.81 and Level of Service (LOS) F on critical arterial segments. The study tested four alternative scenarios, with Alternative 3 (flyover construction combined with comprehensive TDM measures achieving 10% private vehicle reduction) demonstrating optimal performance. Post-mitigation simulations show V/C ratios reduced to 0.69 (average 47% improvement), speeds increased by 36%, and LOS improved to C-D across all segments. Findings demonstrate that integrating physical infrastructure improvements with binding demand management policies is essential for sustainable urban development in congested Asian cities. The research contributes a replicable methodological framework for traffic impact assessment that transcends conventional geometric-only approaches.

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