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All Journal Jurnal Ekonomi Manajemen Sistem Informasi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Pasundan Journal of Mathematics Education : Jurnal Pendidikan Matematika Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) International Journal of Social Service and Research Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Siber Transportasi dan Logistik
Indrawan, Rully
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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Effectiveness and Efficiency of Periodic Motor Vehicle Testing Through the Quality of Public Services on the Satisfaction of Service Users Pribadi, Punkky Januar; Indrawan, Rully; Gunawan, Aang
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5623

Abstract

This study aims to analyze the effectiveness and efficiency of periodic motor vehicle testing through the quality of public services and its impact on user satisfaction at the Cilincing Motor Vehicle Testing Unit (UPPKB). A quantitative survey design was employed, involving 95 service users selected through purposive sampling. Data were collected using a questionnaire measuring service quality (tangibles, reliability, responsiveness, assurance, and empathy), effectiveness, efficiency, and user satisfaction. Multiple linear regression analysis was used to examine the relationships between variables. The findings indicate that public service quality significantly influences user satisfaction, with responsiveness and assurance as the dominant factors. Effectiveness is reflected in the accuracy of testing procedures and results, while efficiency is evident in optimizing time and cost. However, challenges such as long queues and inadequate supporting facilities need improvement. This study recommends enhancing infrastructure, training staff, and implementing digital systems to improve service quality and user satisfaction at UPPKB Cilincing. The study results show that effectiveness and efficiency positively and significantly impact service quality and user satisfaction. Effectiveness, which is reflected in the smoothness, timeliness, and minimal obstacles in the testing process, has been proven to increase satisfaction and service quality. Similarly, efficiency through optimal resource management can accelerate services, reduce waiting times, and strengthen the public's positive perception of the quality of public services
Pengaruh Kualitas Sumber Daya Manusia dan Manajemen Perawatan Kapal Terhadap Sistem Manajemen Keselamatan Kapal Dimediasi oleh Kinerja Staff Galangan Kapal pada PT. Dok Pantai Lamongan Ginting, Purnomo Ramadhani; Kania, Dinar Dewi; Indrawan, Rully; Setiawan, Edhie Budi
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1904

Abstract

This study aims to analyze the effect of human resource quality and ship maintenance management on the ship safety management system with the performance of shipyard staff as a mediating variable at PT. Dok Pantai Lamongan. Human resource quality and maintenance management are strategic factors in minimizing accident risks and ensuring operational safety in shipping. This research uses a descriptive quantitative approach with inferential analysis through Structural Equation Modeling (SEM) methods. Data were collected from 218 respondents who are shipyard staff directly involved in maintenance and operational activities. The results indicate a significant positive direct effect between human resource quality and ship maintenance management on shipyard staff performance and the ship safety management system. Furthermore, there is a significant positive direct effect between shipyard staff performance and the ship safety management system, as well as a significant positive indirect effect between human resource quality and ship maintenance management on the ship safety management system, mediated by the shipyard staff performance. These findings emphasize that improving human resource quality through training, work discipline, and strengthening a structured maintenance management system will optimize the performance of shipyard staff and ultimately strengthen the ship safety system. This study implies that PT. Dok Pantai Lamongan needs to emphasize human resource competency improvement programs and digitally integrated maintenance management to ensure the sustainability of ship operational safety
Strategi Pengembangan Kompetensi Sumber Daya Manusia Angkutan Multimoda di PT. Masaji Kargosentra Tama Tampubolon, Antoni; Indrawan, Rully; Maimunah, Siti
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1920

Abstract

This study aims to analyze the current state of HR competencies in the multimodal transport sector at PT. Masaji Kargosentra Tama (PT. MKT ) and to formulate relevant and applicable HR development strategies. Additionally, it examines the implementation of multimodal HR competency development in Indonesia. This research employs a descriptive qualitative approach with data collected through in-depth interviews with key informants from managerial and operational levels. The analysis uses the SWOT approach to formulate strategies based on the company’s strengths, weaknesses, opportunities, and threats. The findings reveal that although PT. MKT has a complete multimodal organizational structure and holds legal status as a Multimodal Transport Business Entity (BUAM), its HR competencies are not yet fully aligned with the Indonesian National Work Competency Standards (SKKNI). HR training and development have remained general and are not specifically targeted toward multimodal transport competencies, including those available through internal platforms such as SICU and Udemy. The resulting strategy from the SWOT analysis prioritizes the Strengths–Opportunities (SO) strategy, focusing on organizational structure optimization, internal training enhancement, and HR development based on legal compliance and professional certification systems. The implementation of HR competency development in multimodal transport across Indonesia remains suboptimal due to the limited scope of SKKNI, the absence of certification schemes and standardized training programs, and the lack of specialized Professional Certification Institutions (LSPs), resulting in a significant gap between industry needs and HR readiness in Multimodal Transport Development, SWOT Analysis.
Co-Authors Aang Gunawan, Aang Antoni Tampubolon, Antoni Apriliana, Titik Susilowati Artfan, Erfin Khidayat Astrid, Fauziyah Aswanti Setyawati Azam, Fadil Dewi Kania, Dinar Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Eka Firmansyah Fachrial, Peppy Francis Tantri, Francis Ginting, Purnomo Ramadhani Handayani, Sri Haris Haris, Haris Hendalillah, Della Ika Utami Yulihapsari Juliater Simamarta Kania, Enung Sri Mudjiardjo, Mudjiardjo Muhammad Iqbal FIrdaus, Muhammad Muhammad Thamrin Nofrisel, Nofrisel Prasadja Ricardianto, Prasadja Pribadi, Punkky Januar R. Poppy Yaniawati Rahayu Kariadinata Rahmayanti, Destya Reza Aditya Digambiro RR. Ella Evrita Hestiandari Saputro, Soemino Eko Setyawati, Aswanti Setyawati Siti Maimunah Soekirman, Atong Sri Rahardjo Stanley P Dewanto SUGIYANTO Sukardimand, Tjuk Suraharta, I Made Suryobuwono, Abdullah Ade Widwan Dwipa Putra, Kadek Yosiyanto, Robi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh Zulfa Fitri Ikatrinasari