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All Journal Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Jurnal Pengabdian Masyarakat Bangsa Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Jurnal Riset Multidisiplin dan Inovasi Teknologi Neraca Manajemen, Akuntansi, dan Ekonomi Media Hukum Indonesia (MHI) Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Journal of Publicness Studies ADMIT : Jurnal Administrasi Terapan
Mozin, Sri Yulianty
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THE INFLUENCE OF ORGANIZATIONAL CULTURE ON SERVICE QUALITY IN PDAM MUARA TIRTA GORONTALO CITY Baruadi, Suci Apriani; Mozin, Sri Yulianty; Isa, Rusli
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2658

Abstract

This study aims to determine the influence of organizational culture on service quality in PDAM Muara Tirta Gorontalo City. The research approach used in this study is quantitative, where the sample in this study amounted to 100 employees and customers using a research  approach and research design. Data collection techniques are carried out by distributing questionnaires to employees and customers. The data analysis technique used is simple regression analysis. Regression analysis test results that show the influence of organizational culture on service quality in PDAM Muara Tirta Gorontalo City. Thus the first hypothesis (H1) can be proved or diterima. The R Square value of 0.4 4 9 in other words that 4 4.9% of the independent variables, namely (X) Organizational Culture contributes to the variable (Y) Service Quality, while the remaining 5 5.1% is in the form of contributions from other variables that are not studied in this study, namely competence, leadership, and work commitment.
EVALUASI KINERJA PELAYANAN PEGAWAI PERPUSTAKAAN DI KANTOR DINAS KEARSIPAN DAN PERPUSTAKAAN PROVINSI GORONTALO Manangin, Yulmi; Mozin, Sri Yulianty; Tohopi, Rustam
ADMIT: Jurnal Administrasi Terapan Vol 2 No 1 (2024): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v2i1.2799

Abstract

This research aimed to analyze & depict employee performance in library services at the Gorontalo Province Archives and Library Agency Office, studied from the perspectives of 1) productivity, 2) service quality, 3) responsiveness, 4) responsibility, and 5) accountability. This research employed qualitative methods with descriptive approach. According to the research findings, it can be concluded that the performance of employees in library services at the Gorontalo Province Archives and Library Agency Office in terms of service quality and responsibility has run optimally . However, based on the perspective of productivity indicator, employee performance indicated shortages in the number of employee personnel, limited budget allocations, and the availability of book collections that did not meet the established standards, resulting in less effective employee productivity. Meanwhile, the responsiveness indicator showed that some employees were still less responsive to visitor needs, affecting the maximum service quality. Lastly, the accountability indicator denoted that not all employees in the same field were competent in providing information and user guidance services to visitors, causing imperfections in both services.  
The Inductive Method and Analytical Approaches in Comparative Public Administration Studies: A Public Administration Perspective on the U.S. Administrative System Mozin, Sri Yulianty; Badjuka, Alexander; Amanda, Ni Made; Lestari, Dea Ayu; Dumbela, Utami Septiyani; Sampara, Moh Prayuda
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17606894

Abstract

This study examines the application of the inductive method and various approaches in the comparative study of public administration, highlighting the administrative system of the United States as a case study. The inductive approach is employed to identify emerging patterns and principles from empirical facts, while the comparative approach enables cross-country analysis that enriches the understanding of variations in public administration systems. This research adopts a qualitative method with an emphasis on literature review and document analysis. The findings indicate that the inductive method offers a high degree of analytical flexibility, whereas the historical, structural, and institutional approaches provide comprehensive conceptual frameworks for assessing public administration systems. The examination of the United States administrative system reveals key characteristics such as federalism, the principle of checks and balances, and strong decentralization. These findings carry implications for developing countries in designing adaptive administrative systems grounded in good governance.
The Scope of Comparative Public Administration and the Objectives of Comparative Public Administration Studies Mozin, Sri Yulianty; H. Badjuka, Alexander; Latif, Fatmawati; Rumampuk, Fardan; Botutihe, Mohamad Iqshal
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17610006

Abstract

This study examines Comparative Public Administration (SPAN) with a focus on the paradigm shift from a classical approach emphasizing bureaucratic structures to a contemporary, multidimensional, adaptive, and applicable paradigm. The study is significant for understanding cross-country administrative practices as a reference for improving bureaucratic effectiveness, transparency, and public policy quality, particularly in the context of Indonesia’s government facing globalization, digitalization, and societal demands. The research aims to map the scope of SPAN, analyze integrative objectives, and evaluate the relevance of international administrative practices. A qualitative approach through literature review was employed, using content analysis of secondary data from journals, scholarly books, and official documents. Findings indicate that modern SPAN enables comprehensive analysis of public administration, strengthens governance capacity, and enhances bureaucratic responsiveness to local and global dynamics. The shift from purely theoretical orientation toward integrating theory, practice, policy, and global innovation confirms SPAN’s relevance for bureaucratic reform.
Menelusuri Akar Historis Dan Faktor Pendorong Lahirnya Studi Perbandingan Administrasi Negara: Dari Paradigma Klasik Ke Era Global Governance Mozin, Sri Yulianty; Badjuka, Alexander H.; Lawani, Zaskia Shalwa; Liputo, Nadila; Ramadhani, Rini; Pulanding, Fatralisa D.
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to explore the historical roots and driving factors behind the emergence of Comparative Public Administration (CPA) and its relevance within the context of contemporary global governance. Employing a qualitative-descriptive approach through a comprehensive literature review, the research analyzes the paradigm shifts in public administration from the classical era to the modern governance period. The findings indicate that CPA emerged as a response to the limitations of the Western-centric and universalistic classical administrative theories. Factors such as decolonization, modernization, and globalization served as major catalysts for developing a more contextual and adaptive approach to public administration in developing countries. Scholars such as Fred W. Riggs, Ferrel Heady, and Dwight Waldo played pivotal roles in expanding CPA’s analytical scope from structural perspectives to ecological and network-oriented analyses. The study concludes that CPA is not merely a descriptive tool for comparing bureaucratic systems but also a reflective framework for reinterpreting classical bureaucratic values, rationality, efficiency, and accountability, within the complex dynamics of global governance. Thus, CPA holds strategic importance in bridging classical public administration theories with the adaptive governance demands of the globalization and digitalization era.
Co-Authors Abas, Adam Abdullah, Susanti Abdurahman, Sustri Amanda, Ni Made arifin tahir Aripin, Irmawati Asna Aneta Badjeber, Fikran Badjuka, Alexander Badjuka, Alexander H. Bangko, Nia Rahmadani Baruadi, Suci Apriani Botutihe, Mohamad Iqshal Daud, Fidyan Djaba, Aulia Djafar, Nazwa Dita Djafar, Nurul Anggraini Djufri, Diva Natasya Dumbela, Utami Septiyani Dumbela, Utamy S. Fadila Al-Hamid Fahira Dwi Putri, Annesha Fenti Prihatini Dance Tui Fitrianingsih, Sela H. Badjuka, Alexander Halid, Intan Juleyka Hasan, Hadidjah Hiola, Fharel Putra Hola, Miftahulzana Hulopi, Adelia Ismet Sulila Juriko Abdussamad Kadir, Fitra Kalaati, Nurain Oktaviani Latif, Fatmawati Lawani, Zaskia Salwa Lawani, Zaskia Shalwa Lestari, Dea Ayu Liputo, Nadila Mahmud, Zubaidah Makalalag, Febian Nataya Maku, Nurandini Manangin, Yulmi Maya Anggraini Ma’ruf, Riskawati Melikuestri, Endah Monoarfa, Sitti Salsabila Nani, Yacob N. Napu, Febriany Hasnawati Nggilu, Rukiah Noho, Nurul Nazwa Ntelu, Nurferawati Nurkamiden, Dwi Rahmatia Pakaya, Rahmatia Patuti, Vanda Imelda Pua, Yunistia Warda Pulanding, Fatralisa Pulanding, Fatralisa D. Ramadhani, Rini Rifkin Romy Tantu Rosman Ilato Rumampuk, Fardan Rusli Isa Salihi, Tiara Kasih Sampara, Moh Prayuda Sampara, Mohamad Prayuda Sasmindar, Dwi Sawali, Nadia SITI FATIMAH Sopia, Siti Sukarman Kamuli Sulila, Vivi Venti Vera Tohopi, Rustam Umar, Nurlin Umar, Suci Novia Yacob Noho Nani