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All Journal Journal of Governance and Public Policy Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Journal of General Education and Humanities Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Jurnal Pengabdian Masyarakat Bangsa Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Jurnal Riset Multidisiplin dan Inovasi Teknologi Neraca Manajemen, Akuntansi, dan Ekonomi Media Hukum Indonesia (MHI) Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Journal of Publicness Studies ADMIT : Jurnal Administrasi Terapan
Mozin, Sri Yulianty
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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THE INFLUENCE OF ORGANIZATIONAL CULTURE ON SERVICE QUALITY IN PDAM MUARA TIRTA GORONTALO CITY Baruadi, Suci Apriani; Mozin, Sri Yulianty; Isa, Rusli
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2658

Abstract

This study aims to determine the influence of organizational culture on service quality in PDAM Muara Tirta Gorontalo City. The research approach used in this study is quantitative, where the sample in this study amounted to 100 employees and customers using a research  approach and research design. Data collection techniques are carried out by distributing questionnaires to employees and customers. The data analysis technique used is simple regression analysis. Regression analysis test results that show the influence of organizational culture on service quality in PDAM Muara Tirta Gorontalo City. Thus the first hypothesis (H1) can be proved or diterima. The R Square value of 0.4 4 9 in other words that 4 4.9% of the independent variables, namely (X) Organizational Culture contributes to the variable (Y) Service Quality, while the remaining 5 5.1% is in the form of contributions from other variables that are not studied in this study, namely competence, leadership, and work commitment.
EVALUASI KINERJA PELAYANAN PEGAWAI PERPUSTAKAAN DI KANTOR DINAS KEARSIPAN DAN PERPUSTAKAAN PROVINSI GORONTALO Manangin, Yulmi; Mozin, Sri Yulianty; Tohopi, Rustam
ADMIT: Jurnal Administrasi Terapan Vol 2 No 1 (2024): Jurnal Administrasi Terapan
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/admit.v2i1.2799

Abstract

This research aimed to analyze & depict employee performance in library services at the Gorontalo Province Archives and Library Agency Office, studied from the perspectives of 1) productivity, 2) service quality, 3) responsiveness, 4) responsibility, and 5) accountability. This research employed qualitative methods with descriptive approach. According to the research findings, it can be concluded that the performance of employees in library services at the Gorontalo Province Archives and Library Agency Office in terms of service quality and responsibility has run optimally . However, based on the perspective of productivity indicator, employee performance indicated shortages in the number of employee personnel, limited budget allocations, and the availability of book collections that did not meet the established standards, resulting in less effective employee productivity. Meanwhile, the responsiveness indicator showed that some employees were still less responsive to visitor needs, affecting the maximum service quality. Lastly, the accountability indicator denoted that not all employees in the same field were competent in providing information and user guidance services to visitors, causing imperfections in both services.  
The Inductive Method and Analytical Approaches in Comparative Public Administration Studies: A Public Administration Perspective on the U.S. Administrative System Mozin, Sri Yulianty; Badjuka, Alexander; Amanda, Ni Made; Lestari, Dea Ayu; Dumbela, Utami Septiyani; Sampara, Moh Prayuda
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17606894

Abstract

This study examines the application of the inductive method and various approaches in the comparative study of public administration, highlighting the administrative system of the United States as a case study. The inductive approach is employed to identify emerging patterns and principles from empirical facts, while the comparative approach enables cross-country analysis that enriches the understanding of variations in public administration systems. This research adopts a qualitative method with an emphasis on literature review and document analysis. The findings indicate that the inductive method offers a high degree of analytical flexibility, whereas the historical, structural, and institutional approaches provide comprehensive conceptual frameworks for assessing public administration systems. The examination of the United States administrative system reveals key characteristics such as federalism, the principle of checks and balances, and strong decentralization. These findings carry implications for developing countries in designing adaptive administrative systems grounded in good governance.
The Scope of Comparative Public Administration and the Objectives of Comparative Public Administration Studies Mozin, Sri Yulianty; H. Badjuka, Alexander; Latif, Fatmawati; Rumampuk, Fardan; Botutihe, Mohamad Iqshal
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 4 (2025): November
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17610006

Abstract

This study examines Comparative Public Administration (SPAN) with a focus on the paradigm shift from a classical approach emphasizing bureaucratic structures to a contemporary, multidimensional, adaptive, and applicable paradigm. The study is significant for understanding cross-country administrative practices as a reference for improving bureaucratic effectiveness, transparency, and public policy quality, particularly in the context of Indonesia’s government facing globalization, digitalization, and societal demands. The research aims to map the scope of SPAN, analyze integrative objectives, and evaluate the relevance of international administrative practices. A qualitative approach through literature review was employed, using content analysis of secondary data from journals, scholarly books, and official documents. Findings indicate that modern SPAN enables comprehensive analysis of public administration, strengthens governance capacity, and enhances bureaucratic responsiveness to local and global dynamics. The shift from purely theoretical orientation toward integrating theory, practice, policy, and global innovation confirms SPAN’s relevance for bureaucratic reform.
Menelusuri Akar Historis Dan Faktor Pendorong Lahirnya Studi Perbandingan Administrasi Negara: Dari Paradigma Klasik Ke Era Global Governance Mozin, Sri Yulianty; Badjuka, Alexander H.; Lawani, Zaskia Shalwa; Liputo, Nadila; Ramadhani, Rini; Pulanding, Fatralisa D.
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/ajx03239

Abstract

This study aims to explore the historical roots and driving factors behind the emergence of Comparative Public Administration (CPA) and its relevance within the context of contemporary global governance. Employing a qualitative-descriptive approach through a comprehensive literature review, the research analyzes the paradigm shifts in public administration from the classical era to the modern governance period. The findings indicate that CPA emerged as a response to the limitations of the Western-centric and universalistic classical administrative theories. Factors such as decolonization, modernization, and globalization served as major catalysts for developing a more contextual and adaptive approach to public administration in developing countries. Scholars such as Fred W. Riggs, Ferrel Heady, and Dwight Waldo played pivotal roles in expanding CPA’s analytical scope from structural perspectives to ecological and network-oriented analyses. The study concludes that CPA is not merely a descriptive tool for comparing bureaucratic systems but also a reflective framework for reinterpreting classical bureaucratic values, rationality, efficiency, and accountability, within the complex dynamics of global governance. Thus, CPA holds strategic importance in bridging classical public administration theories with the adaptive governance demands of the globalization and digitalization era.
Quality of Birth Certificate Services at The Population and Civil Registry Service of Banggai Islands Regency Pazri, Rendi Al; Tahir, Arifin; Mozin, Sri Yulianty
Public Policy Journal Vol 6, No 3 (2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v6i3.3166

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan akta kelahiran di PNS Kabupaten Kepulauan Banggai. Metode penelitian yang digunakan adalah deskriptif kualitatif, dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa pelayanan akta kelahiran telah dilaksanakan dengan baik. Dari perspektif keandalan, proses pelayanan dinilai cepat dan tepat waktu. Responsif menunjukkan bahwa petugas responsif terhadap kebutuhan masyarakat. Dari perspektif jaminan, pegawai menunjukkan kompetensi dan kesopanan, sehingga menumbuhkan kepercayaan masyarakat. Empati juga terlihat melalui keramahan dan perhatian petugas dalam melayani masyarakat. Dimensi bukti fisik menunjukkan bahwa fasilitas pelayanan memadai, meskipun beberapa area memerlukan perbaikan. Secara keseluruhan, pelayanan akta kelahiran di PNS Kabupaten Kepulauan Banggai selaras dengan prinsip pelayanan publik yang cepat, akurat, dan transparan.
Implementation of the Information and Documentation Management Officer (PPID) Policy in Pohuwato Regency Giasi, Arief Rahmat; Hatu, Rauf A.; Mozin, Sri Yulianty
Journal of General Education and Humanities Vol. 5 No. 1 (2026): February
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v5i1.979

Abstract

The Policy of the Public Information and Documentation Management Officer is designed to guarantee public access to information and strengthen transparency in local government administration. However, in practice, implementing this policy often reveals gaps between normative compliance and the operational performance of public information services. This article analyzes the implementation of the Public Information and Documentation Management Officer policy in Pohuwato Regency using the policy implementation model proposed by Van Meter and Van Horn. This study employs a descriptive qualitative approach, with data collected through observation, interviews, and document analysis. Data were analyzed using an interactive model consisting of data reduction, data display, and conclusion drawing. The findings indicate that, normatively, the local government has established relatively comprehensive regulations and operational standards for public information services. Nevertheless, policy implementation has not been comprehensive and remains largely limited to responding to public information requests via online channels. Unsustainable resource availability, weak organizational functions for implementation, the absence of structured, formal communication mechanisms, and external support that remains primarily normative have led the policy to operate partially and reactively. These findings confirm that the implementation of the Public Information and Documentation Management Officer policy in Pohuwato Regency remains dominated by administrative compliance, without adequate institutional and operational strengthening to develop a functional, sustainable public information service system.
Developing an Integrated Information System for Performance Management in Indonesian Higher Education Badjuka, Alexander H.; Mozin, Sri Yulianty; Nani, Yacob Noho
Journal of Governance and Public Policy Vol. 13 No. 1 (2026): February 2026
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.v13i1.27109

Abstract

Indonesian higher education institutions continue to face significant challenges in implementing the Government Agency Performance Accountability System (SAKIP), primarily due to fragmented information systems and manual reporting practices. At Gorontalo State University (UNG), these inefficiencies undermine accountability, delay decision-making, and compromise data accuracy. This qualitative descriptive case study explores how digital integration can address these institutional challenges. The findings revealed that a lack of system interoperability across planning, financial, and performance units leads to data redundancy, inconsistent reporting, and high administrative workloads. A simulation of the e-SAKIP workflow demonstrated a 65% reduction in reporting time and a 40% decrease in data duplication, underscoring its operational impact. In response, this study introduces a prototype of a centralized, cloud-based platform, e-SAKIP, that integrates planning, budgeting, monitoring, and reporting functions into a single digital ecosystem. The novelty of this study lies in developing the first API-based integrated governance model for Indonesian public universities, addressing the critical gap between siloed legacy systems and national SAKIP compliance requirements. Theoretically, the research contributes to digital governance literature by operationalizing Good University Governance (GUG) and New Public Management (NPM) principles through technological integration. Practically, the proposed e-SAKIP model offers a scalable solution for other universities facing similar challenges and provides actionable policy insights to strengthen institutional accountability, data reliability, and digital readiness across Indonesia’s higher education sector.
Co-Authors Abas, Adam Abdullah, Susanti Abdurahman, Sustri Amanda, Ni Made arifin tahir Aripin, Irmawati Asna Aneta Badjeber, Fikran Badjuka, Alexander Badjuka, Alexander H. Bangko, Nia Rahmadani Baruadi, Suci Apriani Botutihe, Mohamad Iqshal Daud, Fidyan Djaba, Aulia Djafar, Nazwa Dita Djafar, Nurul Anggraini Djufri, Diva Natasya Dumbela, Utami Septiyani Dumbela, Utamy S. Fadila Al-Hamid Fahira Dwi Putri, Annesha Fenti Prihatini Dance Tui Fitrianingsih, Sela Giasi, Arief Rahmat H. Badjuka, Alexander Halid, Intan Juleyka Hasan, Hadidjah Hiola, Fharel Putra Hola, Miftahulzana Hulopi, Adelia Ismet Sulila Juriko Abdussamad Kadir, Fitra Kalaati, Nurain Oktaviani Latif, Fatmawati Lawani, Zaskia Salwa Lawani, Zaskia Shalwa Lestari, Dea Ayu Liputo, Nadila Mahmud, Zubaidah Makalalag, Febian Nataya Maku, Nurandini Manangin, Yulmi Maya Anggraini Ma’ruf, Riskawati Melikuestri, Endah Monoarfa, Sitti Salsabila Nani, Yacob N. Napu, Febriany Hasnawati Nggilu, Rukiah Noho, Nurul Nazwa Ntelu, Nurferawati Nurkamiden, Dwi Rahmatia Pakaya, Rahmatia Patuti, Vanda Imelda Pazri, Rendi Al Pua, Yunistia Warda Pulanding, Fatralisa Pulanding, Fatralisa D. Ramadhani, Rini Rauf A. Hatu Rifkin Romy Tantu Rosman Ilato Rumampuk, Fardan Rusli Isa Salihi, Tiara Kasih Sampara, Moh Prayuda Sampara, Mohamad Prayuda Sasmindar, Dwi Sawali, Nadia SITI FATIMAH Sopia, Siti Sukarman Kamuli Sulila, Vivi Venti Vera Tohopi, Rustam Umar, Nurlin Umar, Suci Novia Yacob Noho Nani