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All Journal Publika JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Jurnal Ilmiah Ilmu Sosial JAKP (Jurnal Administrasi dan Kebijakan Publik) STI Policy and Management Journal JPSI (Journal of Public Sector Innovations) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Inovasi: Jurnal Diklat Keagamaan Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan JKMP (Jurnal Kebijakan dan Manajemen Publik) Triwikrama: Jurnal Ilmu Sosial Socius: Social Sciences Research Journal
Megawati, Suci
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : STI Policy and Management Journal

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Management Model of Telemedicine Services in Post- Covid-19 Era: A Systems Thinking Approach Megawati, Suci; Ansar, Muhammad Chaeroel; Lestari, Yuni
STI Policy and Management Journal Vol 10, No 1 (2025): STI Policy and Management
Publisher : National Research and Innovation Agency, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/STIPM.2025.409

Abstract

To benefit community welfare, a set of policies to improve access to—and the quality of—basic health services by encouraging thorough efforts via technological adoption is necessary, such as by implementing telemedicine. This study aims to determine the readiness of telemedicine adoption and evaluate telemedicine implementation policies to enhance community welfare in the post-COVID-19 era. Using a case-study and qualitative descriptive method, the data were analyzed using Powersim Studio 10 through systems thinking approach. A post-COVID-19 Telemedicine Service Policy and Management Model was developed using system dynamics through simulation. Secondary data included COVID-19 case numbers and telemedicine platform usage during the pandemic. The findings reveal three key reinforcing loop (R) relationships in telemedicine service management: (1) the enhancement of service speed positively influences users’ convenience; (2) the improvement of telemedicine provision enhances the service simplicity and users’ convenience; and (3) a rise in telemedicine users stimulates improvements in service quality. These loops demonstrate mutual benefits, where advancements in one aspect positively affect others. These findings provide valuable insights for policymakers and providers to optimize telemedicine delivery in the post-pandemic era. Recommended actions include increasing public awareness of telemedicine's benefits and ensuring user-friendly platforms without compromising service effectiveness and efficiency.
Co-Authors Adri Mufid Ibrahim Agustin, Cindy Pramita Al Amin, M. Noer Falaq Alfarizi, Muhammad Ali Hasbi Ramadani Ana, Rani Rusdi Anang Kistyanto Angelly, Ryke Annafi, Zahra Ansar, Muhammad Chaeroel Arianto, Kurniawan Fery Ashila, Alya Yusfani Asmaranti, Anisa Dwi Budiono, Andre Saputra Cahya Pratama, Andy Daniswara, Andika Darmayanti, Wanda Alvi Deby Febriyan Eprilianto Dewi Widya Ningrum Dewi, Deby Cintia Diputra, Dicky Lintang DITA PERWITASARI Eva Hany Fanida, Eva Hany Fadiyah Hidayat, Melda Falaq Al-Amin, M. Noer Febrianti, Eni Febriyan, Deby Ferina, Anggia Citra Okta Fitriaji, Nurul Fitrianingrum, Aditya Pratiwi Fitrie, Revienda Anita Galih Wahyu Pradana H, Mohammad Hermy Hanin Sajida, Rania Heni Purwa Pamungkas Herdis Herdiansyah Herlianto, Rizal Priatama Heru Arizal Hilmi, Ahmad Nizar Huda, Anam Miftakhul Ibad, Dimas Atoul INDAH PRABAWATI Larasati Putri , Herananda Dewi Ma'ruf, Muhammad Farid Mahadhika, Vita Mahe Edi Bandu Arta Wijaya Mampo, Thomas Aquino Andry MAYA MUSTIKA KARTIKA SARI, MAYA Ma’ruf, Muhammad Farid Meilisa, Atika Dwi Muhamad Arif Mahdiannur Muzayanah Muzayanah Navyantito, Anggi Ningrum, Luci Fransiska Puspita Novita Sari, Mela Dwi Oktariyanda, Trenda Aktiva Palandeng, Audry Lindsey Panie, Geraldine Jillyan Pramudita, Renata Winna Puspita, Dinda Qodriya, Lailatul R, Dwi Anggorowati Rachmadhani, Azzahroh Radwa, Nahdah Dzakiyyah Rahayu, Tjitjik Rahmah, Lathifah Aulia Rifani, Dea Ristiananda, Annisah Roesdi , Hannysyah Romadhon, Akbar Kurnia Saifullah Fatah Wardana, Laskar Intifada Sajida, Rania Hanin Sari, Lisa Amelia Setyobudi, Gigih Agung Setyowati, Raden Roro Nanik Shobirin, Dewi Rahma Suprapto, Firre Syahrul R, Syahrul Syamsul, Muhammad Rezky Taqwa, Muhammad Decavarya Amarobit Tjitjik Rahaju Wahyuni, Jauhar Wawan Sobarosa, Heris Hendrayana Pratama Wulandari, Habiba Dwi Yuni Lestari Yunitasari, Bellina Zubaida, Dinda