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All Journal Jurnal Simbur Cahaya Dinasti International Journal of Education Management and Social Science IJECA (International Journal of Education and Curriculum Application) Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) eProceedings of Art & Design Journal of Artificial Intelligence and Digital Business Jurnal Pendidikan Siber Nusantara Jurnal Manajemen dan Pemasaran Digital Jurnal Humaniora, Ekonomi Syariah dan Muamalah Jurnal Siber Multi Disiplin Jurnal Siber Transportasi dan Logistik Siber Journal of Transportation and Logistics Siber International Journal of Education Technology Jurnal Greenation Ilmu Teknik Jurnal Kewirausahan dan Multi Talenta (JKMT) Jurnal Pengabdian Masyarakat dan Penelitian Terapan AbdiMuh: Jurnal Pengabdian Masyarakat
Tohir, Muhammad
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Analisis Proses Logistik, Kinerja Karyawan dan Komunikasi yang Efektif Terhadap Kepuasan Pelanggan Saputra, Muhammad Rian; Tohir, Muhammad; Primadi, Andri
Jurnal Siber Transportasi dan Logistik Vol. 2 No. 2 (2024): (JSTL) Jurnal Siber Transportasi dan Logistik (Juli - September 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jstl.v2i2.201

Abstract

Pengaruh Proses Logistik, Kinerja Karyawan dan Komunikasi yang Efektif terhadap Kepuasan Pelanggan adalah artikel ilmiah studi pustaka dalam ruang lingkup bidang ilmu. Tujuan artikel ini membangun hipotesis pengaruh variabel independen terhadap variabel dependen yang akan digunakan pada riset berikutnya. Objek riset pada pustaka media online, Google Scholar, Semantic Scholar, Elsevier, Zotero dan media jurnal online lainnya. Analisis pendekatan deskriftif kualitatif.  Hasil artikel ini: 1) Proses Logistik berpengaruh terhadap Kepuasan Pelanggan;  2) Kinerja Karyawan berpengaruh terhadap Kepuasan Pelanggan; dan 3) Komunikasi yang Efektif berpengaruh terhadap Kepuasan Pelanggan.
Multimoda Analysis, Information Technology, Communication and Order Consolidation on Logistics Cost Efficiency Tohir, Muhammad; Primadi, Andri; Allsya, Christina
Siber Journal of Transportation and Logistics Vol. 1 No. 4 (2024): (SJTL) Siber Journal of Transportation and Logistics (January - March 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i4.193

Abstract

The Influence of Multimodal Transport, Information and Communication Technology, and Order Consolidation on Logistics Cost Efficiency is a scientific literature review article within the field of logistics. The aim of this article is to build hypotheses regarding the influence of independent variables on the dependent variable, which will be used in future research. The research objects include online media libraries such as Google Scholar, Semantic Scholar, Elsevier, Zotero, and other online journal platforms. The analysis uses a qualitative descriptive approach. The results of this article are: 1) Multimodal transport influences logistics cost efficiency; 2) Information and communication technology influences logistics cost efficiency; and 3) Order consolidation influences logistics cost efficiency.
Analysis of Logistics Costs and Dwelling Time on Distribution Tohir, Muhammad; Primadi, Andri; Naufal Rizqullah, Adilio
Siber Journal of Transportation and Logistics Vol. 2 No. 1 (2024): (SJTL) Siber Journal of Transportation and Logistics (April - June 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i1.213

Abstract

"The Influence of Logistics Costs, Logistics Regulations, and Dwelling Time on Distribution: A Literature Review". The purpose of this scholarly article is to build hypotheses regarding the impact of independent variables on dependent variables, which will be used in future research. The research objects are drawn from online media sources such as Google Scholar, Semantic Scholar, Elsevier, Zotero, and other online journals. The research method involves qualitative descriptive analysis based on e-books and scholarly journals. The article's findings are as follows: 1) Logistics costs have an impact on distribution. 2) Logistics regulations affect distribution. 3) Dwelling TIME influences distribution.
Impact Innovation Logistics, Collaboration Between Mode and Government Regulation on The Competitiveness of Freight Forwarding Companies Tohir, Muhammad; Primadi, Andri; Adhitya Kurniawan, Indra
Siber Journal of Transportation and Logistics Vol. 2 No. 1 (2024): (SJTL) Siber Journal of Transportation and Logistics (April - June 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i1.214

Abstract

Multimoda transportation (MTO) can be interpreted as a method of transporting cargo from one location to another using at least two or more different modes of transportation. The main principle of multimodal transportation is that there is only one bill of lading even though it involves several modes of transportation such as air, rail, land or sea. Multimodal transportation activities, in accordance with Ministerial Regulation No. 8 of 2012, can only be held by multimodal transport business entities, both national and foreign business entities. In carrying out multimodal transportation activities, the MTO business entity is responsible for supporting multimodal transportation activities which include managing transportation, warehousing, cargo consolidation, provision of cargo space, and customs for multimodal transportation to and from abroad. For a business entity, a business license or legality is a form of obedience to the law. The legality referred to here is a legally valid permit for all business activities carried out. All national MTO business entities must be able to provide multimodal transportation services that meet applicable safety and security standards. In order to guarantee the realization of effectiveness and efficiency in the implementation of the national logistics system, it is necessary to ensure that every MTO organizing business entity has fulfilled the legality aspect in accordance with the applicable regulations. This study aims to review the legality of operating multimodal transport operators in realizing the effectiveness of the national logistics system in order to determine the legality of operating multimodal transport in the Denpasar area. The data collection technique in this study is by means of literature studies and surveys (questionnaires and interviews) which will then be analyzed using a qualitative descriptive analysis method.
Analysis of Logistics Technology, Logistics Infrastructure and Quality of logistics services on E-Commerce Growth Tohir, Muhammad; Primadi, Andri; Dzulqa Indah, Desy
Siber International Journal of Education Technology (SIJET) Vol. 1 No. 4 (2024): (SIJET) Siber International Journal of Education Technology (April 2024)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijet.v1i4.77

Abstract

The Influence of Logistics Technology, Logistics Infrastructure, and Logistics Service Quality on E-commerce Growth is a scientific literature review article within the scope of the field of study. The purpose is to identify factors influencing online sales in the e-commerce sector in Indonesia, such as gender and income. The secondary data used in this paper is obtained from the kaggle.com web platform, which provides various datasets relevant to various topics. The results of this article show: 1) Logistics Technology influences E-commerce Growth; 2) Logistics Infrastructure influences E-commerce Growth; and 3) Logistics Service Quality influences E-commerce Growth.
Optimalisasi Kinerja Distribusi Alfamart Melalui Evaluasi Manajemen Logistik Fahlevi Medya Candra Putra, Muhammad; Tohir, Muhammad; Primadi, Andri
Jurnal Siber Multi Disiplin Vol. 1 No. 4 (2024): (JSMD) Jurnal Siber Multi Disiplin (January 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v1i4.196

Abstract

Analisis Dampak Evaluasi Manajemen Logistik dalam Mengelola Pengiriman Barang terhadap Kinerja Distribusi Barang ke Alfamart di PT. Midi Utama Indonesia Tbk Bertujuan untuk mengungkap sejauh mana evaluasi manajemen logistik memengaruhi kinerja distribusi barang ke gerai Alfamart di cabang tersebut.Peneltitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif untuk mengeksplorasi hubungan antara evaluasi manajemen logistik dan kinerja distribusi barang di PT. Midi Utama Indonesia. Penelitian melibatkan 274 Karyawan bagian gudang, dengan sampel yang diambil secara acak. Analisis regresi linear menunjukan hubungan positif antara variabel evaluasi manajemmen logistik (X) dan kinerja distribusi barang (Y),dengan persamaan regresi linear Y = 10,339 + 0,651X. Ini menunjukan bahwa semakin tinggi nilai evaluasi manajemen logistik (X),semakin tinggi pula kinerja distribusi barang (Y) di PT. Midi Utama Indonesia.
Analysis of Packaging Standards and Criteria of Goods Conditions Towards The Accuracy of Goods Receipt on The Tokopedia Application Kusumaningrum, Stefani Putri Ayu; Tohir, Muhammad
Siber Journal of Transportation and Logistics Vol. 2 No. 1 (2024): (SJTL) Siber Journal of Transportation and Logistics (April - June 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i1.385

Abstract

The rapid development of the e-commerce industry in Indonesia, especially Tokopedia, has driven the importance of logistics management, including packaging and receiving goods, in maintaining customer satisfaction . The purpose from study This is to analyze the influence of packaging standards and criteria for the condition of goods on the accuracy of receiving goods in warehouses served by Tokopedia. The research methodology used is qualitative and using approach fish bones or fishbone diagram to identify factors causing damage to goods in the packaging and receiving process. The results of the study indicate that human factors, methods, machines, materials, environments, and measurements have a significant role in damage to goods. Packaging standards implemented by Tokopedia, such as the use of proper packaging and clear packaging procedures, can minimize damage to goods during shipping. This study also provides recommendations for improving packaging training, stricter supervision of goods receipt, and improving the quality of packaging materials. Thus, the accuracy of receiving goods according to packaging standards is very important to ensure customer satisfaction and smooth e-commerce operations at Tokopedia.
Impact of Schedule Uncertainty on Freight Train Services at PT. KAI Zulfan Nur, Muhammad; Tohir, Muhammad
Siber Journal of Transportation and Logistics Vol. 2 No. 2 (2024): (SJTL) Siber Journal of Transportation and Logistics (July - September 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i2.386

Abstract

Transportation by land, sea, and air is one of the extensive ways to ship goods. Trains are one of the popular ways of land transportation. Goods sent by train are included in the category of retail or containers. Jakarta Gudang Station Gudang handles the delivery of Parcel Ons, and there are ten dispatchers who have signed contracts for this service. A series of goods are sent through the train fleet by the Freight Transportation division of PT. Indonesian Railways (Persero). Customers will not use our services again if they are not satisfied. We are confident that our customers are not satisfied with a particular problem. One way to find out if customers are satisfied with the service is to fill out a survey. The study aims to determine how effective rail transportation services are in transporting business-to-business (B2B) and customer-to-business (B2C) goods. The goal is to ensure that the goods reach their intended destination. . Observations, interviews, and analysis of documents are used to collect data. To compare the volume of cargo transported by two types of business services, the ANOVA test is used. Freight transportation services by rail are divided into container freight transportation and retail freight transportation (small package ounces). Jakarta Gudang Station carries out package delivery and collaborates with 10 expeditions. PT KAI (Persero) provides railways for the transportation of goods and, has found that the services provided have an impact on customer satisfaction. Service failures can lead to customer dissatisfaction, which can be measured using surveys. So far, customers are happy with the service provided. Due to the very limited capacity of highways in some countries, such as Trans Java traffic, certain routes require capacity building and the construction of new lines gradually.
Analysis of Commuter Increase in Jabodetabek Using Commuter Line Ardiansyah, Bayu; Tohir, Muhammad
Siber Journal of Transportation and Logistics Vol. 2 No. 1 (2024): (SJTL) Siber Journal of Transportation and Logistics (April - June 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i1.388

Abstract

In big cities like Jabodetabek, transportation plays an important role in daily life. According to PT KAI statistics, one of the most popular land transportation routes in this area for local residents is the KRL Commuter Line between 2022 and 2024. This study aims to determine the number of KRL Commuter Line users in Jabodetabek, explain the variables that influence the number of users, and provide recommendations to improve the comfort and facilities offered on the KRL Commuter Line, especially in Jabodetabek. The method used in this study is purposive sampling, by interviewing KRL Commuter Line users in Jabodetabek. Descriptive analysis was used to examine the data collected, the findings showed that more people are using the KRL Commuter Line in 2024. Employees who consider the KRL Commuter Line more efficient because of its regular departure schedule and students who consider it cheaper than other modes of transportation are some of the factors that influence this growth.
The Effect of Delivery Time on Customer Satisfaction in Cargo Services Maesazshandy, Dava; Tohir, Muhammad
Siber Journal of Transportation and Logistics Vol. 2 No. 3 (2024): (SJTL) Siber Journal of Transportation and Logistics (October - December 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v2i3.389

Abstract

This study aims to analyze the impact of delivery time on customer satisfaction in cargo services. The research was conducted using a quantitative approach with a survey method. Data were collected from 150 respondents who are customers of various cargo service providers. The results indicate that delivery time significantly affects customer satisfaction. Timely deliveries lead to higher customer satisfaction, while delays result in dissatisfaction. The study concludes that improving delivery time can enhance customer satisfaction in cargo services.
Co-Authors Aang Gunawan, Aang Adhitya Kurniawan, Indra Adi Saputra Agil, Sofwan Arif Agusinta, Lira Ali Alfarisy, Ferdy Allsya, Christina Andini, Andini Andri Primadi Andri Primadi, Andri Anggraini, Liana Dwi Annisa Lestari, Putri Apriani, Fitri Ardiansyah, Bayu Art-In, Sitthipon Aurelia Hizki Subroto, Nabila Budiman, Cecep Cecep Pahrudin, Cecep Dwi Aulia Violetta Hapsari, Jingga Dzulqa Indah, Desy Elvhidia, Elvhidia Euis Saribanon, Euis Fahlevi Medya Candra Putra, Muhammad Firdausi, Dzihan Khilmi Ayu Frista, Yonatan Gracean Ataupah, Alfredo Haiyudi, Haiyudi HANDAYANI, NUR RITA Hendra Budiawan, Hendra Henrialgibran Djadjuli, Krisna Iis Juniati Lathiifah Iqbal Arrosyad, Muhammad Jelita Kejora Asmoro, Mawar Julia, Salsabila Putri Kusumaningrum, Stefani Putri Ayu Maesazshandy, Dava Maulana P, Dickma Muhamad Fadli muhammad rizky, muhammad Mulyadi Mulyadi Nashrullah, Nashrullah Naufal Rizqullah, Adilio Ningseh, Putri Wahyu Nirwana, Kamilla Cahya Nur Fauzi, Muhammad Nur, Muhammad Zulfan Nurjanah Patra Aditia Prakoso, Otto Sugiharto Priaswari, Najma Primadi Candra Susanto Putri Akmalia, Salsabila Putri Budianti, Salsabila Rafi Haryanto, Muhammad Ramadhani, Nafalla Puteri Rusmansar, Yonathan Frista Safira, Tiara Putri Salsabila Putri, Laras Saputra, Muhammad Rian Satritama, Arya Sunny, Raissa Tyara Syafalah Sadin, Muhammad Syahraul, Muhammad Syifa, Given abi Tria Damayanti Napitu, Desi Widyaningsih, Daning Yoellitha, Cesya Yuliantini Yuliantini Yurdayanti Zafira, Alya Zulfan Nur, Muhammad