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All Journal Dinamika Hukum Hasanuddin Economics and Business Review Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Al-'Adl JURNAL MUTIARA MANAJEMEN Jurnal Ilmiah Akuntansi Kesatuan Jurnal Manajemen dan Organisasi Review (MANOR) YURISDIKSI : Jurnal Wacana Hukum dan Sains Amsir Management Journal Innovative: Journal Of Social Science Research Moneta: Jurnal Manajemen & Keuangan Syariah Center of Economic Students Journal (CSEJ) Primagraha Law Review Jurnal Ilmiah Manajemen & Kewirausahaan Ipso Jure
Tijjang, Bakhtiar
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Kualitas Pelayanan Terhadap Kepuasan Pelanggan Tijjang, Bakhtiar
Amsir Management Journal Vol 1 No 1 (2020): Oktober
Publisher : Fakultas Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56341/amj.v1i1.202

Abstract

Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pelanggan baik secara parsial maupun secara simultan. Adapun Metode analisis data yang digunakan dalam menguji hipotesis uji validitas, uji reliabilitas, uji parsial, dan uji simultan. Adapun hasil penelitian yang didapatkan peneliti menunjukkan bahwa Variabel Kualitas Pelayanan dengan 5 indikator yaitu kehandalan (X1), Daya Tanggap (X2), jaminan (X3) empati (X4), Bukti Fisik (X5) Secara parsial ada empat indikator yang berpengaruh signifikan terhadap kepuasan pelanggan PDAM Kabupaten Sidrap satu indicator tidak berpengarug dan tidak signifikan terhadap kepuasan pelanggan yaitu indicator Jaminan (X4). Juga Secara simultan variable kualitas pelayanan dengan lima (5) indicator yaitu kehandalan (X1), daya tanggap(X2), jaminan(X3), empati(X4), bukti fisik(X5), berpengaruh terhadap kepuasan pelanggan (Y).
TINJAUAN HUKUM PERJANJIAN KERJA LAUT ANTARA PERUSAHAAN PELAYARAN DENGAN NAHKODA ATAS PENGOPERASIAN KAPAL Sabardin, Sabardin; Rahman, Muhammad Sabir; Syahril, Muh. Akbar Fhad; Wiwin, Wiwin; Tijjang, Bakhtiar
Jurnal Ilmiah Dinamika Hukum Vol 26 No 2 (2025): Edisi Oktober 2025
Publisher : Universitas Stikubank

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35315/dh.v26i2.10424

Abstract

This study analyzes the legal position of the captain in the structure of maritime employment relations with a case study at PT. Kembang Mekar Indah, which highlights the gap between the normative provisions in the Commercial Code (KUHD), Law Number 17 of 2008 concerning Shipping, and the Maritime Labor Convention (MLC) 2006 with the implementation practices in the field. This study uses a normative-empirical legal method through literature studies and interviews with captains and company representatives, analyzed qualitatively-descriptively to compare legal norms and empirical reality. The results of the study indicate that maritime employment agreements still place captains on an equal footing with ordinary workers even though the legislation confirms their position as the highest leader on board and the legal representative of the ship owner. Empirical findings show that the fulfillment of the captain's rights to salary is 80%, work facilities 60%, legal protection 40%, and regulatory socialization only 20%, indicating an imbalance in legal protection and weaknesses in the substance of the employment contract. Therefore, it is necessary to reformulate the shipping legal system by improving maritime work agreements, strengthening the role of harbormasters, and harmonizing national regulations with the 2006 MLC standards in order to create maritime work relations that are professional, fair, and adaptive to international maritime law.
Potensi Implikasi Sanksi dari Tindak Pidana Korupsi dalam Penerapan Kitab Undang-Undang Hukum Pidana Nasional Ayu, Ikra; Purwanda, Sunardi; Suardi, Suardi; Ambarwati, Auliah; Tijjang, Bakhtiar
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.18920

Abstract

Undang-Undang Nomor 31 Tahun 1999 jo Undang-Undang Nomor 20 Tahun 2001 tentang “Pemberantasan Tindak Pidana Korupsi” (UU Tipikor) telah menjadi dasar hukum utama untuk menangani tindak pidana korupsi. Namun, setalah disahkannya Kitab Undang-Undang Hukum Pidana (KUHP) Nasional pada tahun 2023 justru berdampak pada penegakan hukum tindak pidana korupsi karena perbedaan sanksi yang mencolok. Penelitian bertujuan untuk memperbandingkan sanksi dan potensi implikasi dari penerapan KUHP Nasiona terhadap penegakan hukum di Indonesia. Penelitian ini menggunakan metode penelitian normatif dengan dua pendekatan yakni pendekatan perundang-undangan dan pendekatan perbandingan. Temuan menujukkan bahwa sanksi yang terdapat dalam KUHP Nasional ringan dibandingkan sanksi yang diatur dalam UU Tipikor dan hal ini berpotensi untuk menjadi celah dalam mekanisme penegakan hukum. Kata Kunci: Hukum, Korupsi, Pidana, Sanksi, KUHP Nasional.
Product and Service Quality Towards Customer Satisfaction Refilled Drinking Water in Indonesia Tijjang, Bakhtiar; Nurfadhilah, Nurfadhilah; Putra, Pandi
Li Falah: Journal of Islamic Economics and Business Vol. 5 No. 2 (2020): December 2020
Publisher : Institut Agama Islam Negeri Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31332/lifalah.v5i2.2232

Abstract

The quality of clean water is very crucial needed in human life to meet daily needs. According to the Ministry of Health, drinking water ready for consumption meets tasteless requirements, doesn't smell, is colorless, and contains heavy metals. Although humans can drink water from natural sources, it is risky to be contaminated by bacteria or other invisible harmful substances. The need for clean drinking water, consumable water provides business opportunities, one of them is refill drinking water. This study aims to examine product service quality to consumer satisfaction towards the refill drinking water in Indonesia. The type of research using the explanatory research approach (research explanation) uses a quantitative approach. The population in this study were customers of the refill drinking water in Indonesia whose population was unknown that using Roscoe method to take the sample, which are 50 people with incidental sampling technique. The results showed that product and service quality positively and significantly affect consumer satisfaction partially or simultaneously for customers to refill drinking water in Indonesia.
Strategi Pemasaran Hubungannya Dengan Keputusan Pembelian Konsumen Nurfadhillah; Tijjang, Bakhtiar; Rahmawati, Lili
Jurnal Ilmiah Manajemen & Kewirausahaan Vol 8 No 2 (2021): Desember
Publisher : Fakultas Ekonomi dan Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

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Abstract

Penelitian ini bertujuan untuk mengetahui bahwa seberapa besar analisis keputusan pembelian terhadap citra perusahaan, harga, dan tempat pada Apotek Malabo Parepare. Metode analisis yang digunakan dalam penelitian ini adalah observasi, wawancara, dokumentasi dan kuesioner. untuk pengambilan sampel menggunakan pendekatan Roscoe dengan jumlah sampel yang diambil adalah 60 responden. Penelitian ini menggunakan teknik analisa data regresi linear berganda, yang di operasikan melalui SPSS.23. Berdasarkan hasil penelitian yang telah dilakukan, dimana hasil regresi linear berganda diperoleh Y = 0,408 + 0,799(X1) + 0,052(X2) + 0,255(X3) + e. selain itu, dengan uji F (simultan) dapat dilihat bahwa citra perusahaan, harga dan tempat memiliki pengaruh signifikan terhadap keputusan pembelian dengan tingkat signifikan sebesar 0,000 ≤ 0,05. Namun berdasarkan uji t (parsial), dari semua variabel independen hanya variabel citra perusahaan (X1) = 6,466 dan variabel tempat (X3) = 2,961 yang memiliki pengaruh signifikan terhadap keputusan pembelian. Sedangkan variabel harga (X2) = 0,659 tidak memiliki pengaruh signifikan terhadap keputusan pembelian.
Studi Pengaruh Personal Selling dan Digital Marketing terhadap Tingkat Kepuasan Nasabah di PT. Bank Mandiri Taspen KCP Parepare Sulo, Rail; Putra, Pandi; Darmawansah, Darmawansah; Tijjang, Bakhtiar; Ali, Syahban Mada
Jurnal Ilmiah Manajemen & Kewirausahaan Vol 10 No 4 (2024): Juni
Publisher : Fakultas Ekonomi dan Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

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Abstract

This research aimed to determine Personal Selling and Digital Marketing partially influence Customer Satisfaction at PT. Bank Mandiri Taspen KCP Parepare. To find out how personal selling and digital marketing simultan eously influence customer satisfaction at PT. Bank Mandiri Taspen KCP Parepare.The analysis method used is quantitative descriptive, using primary data sourced from the results of questionnaires that have been answered by respondents. The tests used include Validity Test, Reliability Test, Descriptive Analysis, Multiple Linear Regression Analysis and t Test (partial), f Test (simultaneous), R2 Test (Coefficient of Determinated).These results indicated that both Personal Selling and Digital Marketing have a partial effect on Customer Satisfaction at PT. Bank Mandiri Taspen KCP Parepare. simultaneously Personal Selling and Digital Marketing influence Customer Satisfaction at PT. Bank Mandiri Taspen KCP Parepare.
Membangun Keunggulan Kompetitif: Studi Pengaruh Ekosistem Kerja dan Motivasi Terhadap Kinerja Pegadaian Parepare Rice, Veronica; Nur, Irawati; Natsir, Ulfa; Tijjang, Bakhtiar; Ali, Syahban Mada
Jurnal Ilmiah Manajemen & Kewirausahaan Vol 10 No 4 (2024): Juni
Publisher : Fakultas Ekonomi dan Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

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Abstract

The purpose of this study is to determine the Work Environment and Work Motivation have a partial effect on the Performance of PT. Pegadaian (Persero) Parepare Branch. To find out the Work Environment and Work Motivation simultaneously affect the Performance of PT. Pegadaian (Persero) Parepare Branch. This research was conducted using Quantitative Method. The data analysis technique used is Multiple Linear Regression Analysis and uses the program SPSS for windows 26. The data used in this study used primary data sourced from the results of questionnaire that had been filled out by respondents. The findings of this study show that the work environment partially has a significant effect on employee performance at the PT. Pegadaian (Persero) Parepare Branch with a calculated value of 2,265 > t table 2,032 with a significant of 0.030 < 0.05 and partial work motivation has a significant effect on the performance of PT. Pegadaian (Persero) Parepare Branch with a calculated value of 7,266 > t table 2,032 with a significant value of 0.000 < 0.05 and simultaneously influential with Fcalculate values of 45,833 > 3.28 t tables with significant values of 0.000 < 0.05.
Rasio Profitabilitas dalam Mengukur Kinerja Keuangan pada Apotek Syakir Farma Susantika, Melani; Tijjang, Bakhtiar; Hasan, Hamida; Rifani, Riza Amalia
Jurnal Ilmiah Manajemen & Kewirausahaan Vol 10 No 1 (2023): September
Publisher : Fakultas Ekonomi dan Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

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Abstract

This research aims to determine and analyze financial performance using profitability ratios at the Syakir Farma Pharmacy Palanro Village in accordance with industry standards. The analytical method used in this research is a quantitative descriptive approach. Quantitative data in the form of a sample of the financial report of the Syakir Farma Pharmacy Palanro Village in the form of a balance sheet and profit and loss for the 2020-2022 period. The data analysis method in this research uses profitability ratios. The results of this research show that the financial reports at the Syakir Farma Pharmacy, which were assessed through Gross Profit Margin (GPM) analysis, are in very good condition and comply with industry standards. In 2020 the value achieved by GPM was 36.44%, in 2021 it was 34.12% and in 2022 it was 34.17%. The financial performance measured through Net Profit Margin (NPM) analysis is in fairly good condition according to industry standards. The value achieved by NPM in 2020 was 17.82%, in 2021 it was 20.09% and in 2022 it was 19.99%. Then the financial performance measured through Return On Asset (ROA) analysis is in very good condition according to industry standards, the value achieved by ROA in 2020 was 27.64%, in 2021 it was 37.54% and in 2022 it was 41.05%. And financial performance as measured through Return On Equity (ROE) analysis is in very good condition according to industry standards with the value achieved in 2020 amounting to 45.04%, in 2021 amounting to 56.04% and in 2022 amounting to 60.11%. It can be seen that the financial performance of Syakir Farma Pharmacy Kel. Palanro uses the profitability ratio method in accordance with industry standards.
Penerapan Economic Value Added (EVA) untuk Mengukur Kinerja Keuangan Apotek Sehat Bersama Parepare Riska, Riska; Tijjang, Bakhtiar; Sudirman, Irmayanti; Lukman, Siti Diva Syarifah
Jurnal Ilmiah Manajemen & Kewirausahaan Vol 10 No 2 (2023): Desember
Publisher : Fakultas Ekonomi dan Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

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Abstract

The purpose of this study was to determine and analyze financial performance using the EVA method at Apotek Sehat Bersama Parepare to increase economic added value. The data collection techniques used are observation, interviews, documentation and literature study. The analysis method used in this research is quantitative descriptive data. The data analysis method in this study uses the Economic Value Added (EVA) method. The object of this research uses financial statements in the form of statements of financial position (balance sheet) and profit and loss from 2020-2022. The results of the calculation of Economic Value Added (EVA) at Apotek Sehat Bersama Parepare for the period 2020-2022 show that the EVA value for 3 consecutive years produces a positive EVA value, which means that the company has succeeded in increasing economic added value. In 2020 the EVA value was Rp. 102,957,248, - then in 2021 the company's EVA value decreased by Rp. 81,985,229, - and in 2022 the EVA value increased by Rp. 91,236,961, -. It can be seen that the financial performance of Apotek Sehat Bersama Parepare using the Economic Value Added (EVA) method can increase economic added value and the financial performance of Apotek Sehat Bersama Parepare can be said to be good.
Kualitas Produk dan Kualitas Pelayanan terhadap Kepuasan Pelanggan Indihome Musdalifah, Musdalifah; Tijjang, Bakhtiar; Lukman, Siti Diva Syarifah; Rifani, Riza Amalia
Jurnal Ilmiah Manajemen & Kewirausahaan Vol 10 No 4 (2024): Juni
Publisher : Fakultas Ekonomi dan Bisnis Institut Ilmu Sosial dan Bisnis Andi Sapada

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Abstract

This study aims to determine the effect of product quality and service quality partially and simultaneously have a positive and significant effect on customer satisfaction Indihome Parepare City. The research method used is the quantitative method, using primary data sourced from the results of distributing questionnaires to 90 samples that have been answered by respondents. The analysis technique used includes validity and reliability tests, hypothesis testing in the form of a simultaneous significant test (f test) and partial significance test (t test), multiple linear regression tests and also the coefficient of determination test (R2 test) using the IBM SPSS 25 program.The results of this study indicate that all questionnaire statements in the three variables (product quality, service quality and customer satisfaction) are declared valid and reliable. By testing the hypothesis showing that partially and simultaneously product quality and service quality have a positive and significant effect on customer satisfaction Indihome Kota Parepare
Co-Authors A, Andi Fadli. Ahmad, Agil Ali, Rustan Auliah Ambarwati Ayu, Ikra Azis, Muh Alfikram Basri Modding Binti Abd Hafiz, Khalilah Darmawansah, Darmawansah Elvi Susanti Syam Etar T Fatimah, Dian Hamid, Sulaik Abdul Hamida Hasan Hartati Hartati Ikhrami, Siti Mirna Kairuddin . Mannan, Khaerul Masud, Anis Anshari Muh. Akbar Fhad Syahril Muh. Darwis Muhammad Natsir Muhammad Sabir Muhammad Sabir Rahman Musdalifah Musdalifah Natsir, Ulfa Nur, Irawati Nurfadhilah Nurfadhilah, Nurfadhilah Nurfadhillah Pasande, Jhon Franklin Prayudi Purwanda, Nur Widia Rahmawati, Lili Rezky Nurbhakti Rice, Veronica Rifani, Riza Amalia Riska Riska Sabardin, Sabardin Safrida Siti Diva Syarifah Lukman suardi suardi Sudirman, Irmayanti Sukamto, Ika Sumiyarsi Sulo, Rail Sunardi Purwanda Susantika, Melani Syafira, Tzaza Aulia Syahban Mada Ali Ttriawan, Agung Uliana, Nurul Wiwin Wiwin, Wiwin Yunus, Asrial