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Journal : Katalogis

KINERJA APARATUR SIPIL NEGARA DI SEKRETARIAT DEWAN PERWAKILAN RAKYAT DAERAH PROVINSI SULAWESI TENGAH Kapile, Joice Fransiska; Mangasing, Nasir; Aksan, Sitti Chaeriah
Katalogis Vol 9, No 2 (2021): Juni
Publisher : Katalogis

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The research aims to analyze the performance of state civil apparatus in the Secretariat of Regional People's Representatives of Central Sulawesi Province. The research applied a qualitative method. The research setting was at the Secretariat of Regional People's Representatives of Central Sulawesi Province. The informants were 5 people selected using Purposive Sampling technique. The data were gathered through observation, interview, and documentation. In this case, the researcher used Miles and Huberman analysis approach. The research findings show that the performance of state civil apparatus in the Secretariat of Regional People's Representatives of Central Sulawesi Province with indicators such as 1. Productivity shows that efficiency and effectiveness have not run maximally. 2. Service Quality shows that the satisfaction on the service given has been fulfilled. 3. Responsiveness shows that the ability of the apparatus of Regional People's Representatives of Central Sulawesi Province to recognize the needs of service receiver, arrange agenda and service priority and develop public service programs are suitable with communities needs and aspiration have been run well. 4. Responsibility shows that the programs have already been properly as the right administration principles or adjust to organization policy. 5. Accountability shows that  state civil apparatus in the Secretariat of Regional People's Representatives of Central Sulawesi Province obey to the political officials appointed by the people that marked by the accountability report.
EFEKTIVITAS KINERJA PEGAWAI BIDANG INFORMASI DAN MUTASI PEGAWAI PADA BADAN KEPEGAWAIAN DAN PENGEMBANGAN SUMBER DAYA MANUSIA DAERAH KOTA PALU Mustapa, Ilham Akbar; Hasbullah, Hasbullah; Aksan, Sitti Chaeriah
Katalogis Vol 8, No 2 (2020): Juni
Publisher : Katalogis

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Abstract

The Research aimed to analyze the employee effectiveness of Information Division and Employee Mutation at Staffing Agency and Human Resource Development of Palu. The main theories that become the reference in this research are the effectiveness theory by Richard M. Steers (1980: 192), in measuring the effectiveness of employee's work includes 3 aspects: 1) adaptability; (2) work performance; and (3) job satisfaction. The research method used descriptive-qualitative approach. The location of this research is in the Staffing Agency and Human Resource Development of Palu with informants amounting to 5 people who were selected purposively. The data collection was conducted through interview, observation, and documentation. The data analysis techniques used the Interactive model of Miles and Huberman. Based on the results of the research by looking at the effectiveness of the performance of employee in Information Division and Employee Mutation at Staffing Agency and Human Resource Development of Palu can be seen from 3 aspects, it was adaptability, work performance and job satisfaction aspects, in which the overall performance of employees in Information Division and Employee Mutation at Staffing Agency and Human Resource Development of Palu has been effective.
KUALITAS PELAYANAN PERSEMAYAMAN ANGGOTA KORPS PEGAWAI REPUBLIK INDONESIA DI LINGKUNGAN PEMERINTAH DAERAH PROVINSI SULAWESI TENGAH Ocktaviana, Vita; Mangasing, Nasir; Aksan, Sitti Chaeriah
Katalogis Vol 9, No 1 (2021): Maret
Publisher : Katalogis

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This research aims to analyze the service quality of Funeral Home of the Member of the Employee Corps of the Republic of Indonesia in Central Sulawesi Province. He informants of the research were 6 people. The data were gathered through observation, interview, and documentation. The data were analyzed qualitatively through Miles and Huberman  and Saldana approach namely data collection, data condensation, and drawing conclusion. The research results show that 1. Physical evidence indicates that physical facilities at Employee Corps of the Republic of Indonesia in Central Sulawesi Province are not sufficient. 2. The reliability of the ability of the Employee Corps of the Republic of Indonesia in Central Sulawesi Province to provide service as promised in accurate and accountable way with punctuality parameter, the same service for everything without mistakes have not been running well, the Employee Corps of the Republic of Indonesia in Central Sulawesi Province will show a symphatetic, and a high accuracy in providing funeral home service. 3. Responsiveness is a quick and accurate response given by the Employee Corps of the Republic of Indonesia in Central Sulawesi Province have not been implemented well although there is already clear information. 4. Assurance covers knowledge, politeness, and ability of  the Employee Corps of the Republic of Indonesia in Central Sulawesi Province to create trust has been running well. 5. Empathy is by providing sincerity attention individually or personally given by the Employee Corps of the Republic of Indonesia in Central Sulawesi Provincen and trying to understand the desire. By having understand and knowledge, understand specifically, and have a comfortable time have been implemented properly.